Bensons For Beds - Sheffield628 Opiniões 

364
TrustScore: 4.5 em 5

4,7

Unit 19 Drakehouse Retail Park, Waterthorpe, S20 7JJ Sheffield, Yorkshire, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

We were dreading going to purchase a new bed as its alot of money and worried might get a bed that didn't suit us both. We went firstly to Benson for Bens at Drakehouse and thank goodness we did. The... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I give five stars based on the excellent customer service I experienced in store. The two staff members were most helpful and went above and beyond to answer queries and meet my budget.

A empresa respondeu

Classificada 5 em 5 estrelas

We had to use the 40 night comfort guarantee as we just didn't get on with the first mattress we chose. But they made it all very easy, and the staff in-store at Drakehouse sorted everything out f... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Friendly staff who knew what they were talking about. Salesperson Jane explained all about the different types of mattresses /headboards and bases, which covered materials used and how construction... Ver mais


Informações sobre a empresa

  1. Loja de mobília para quartos
  2. Loja de camas
  3. Loja de roupas de cama
  4. Loja de colchões

Sobre Bensons For Beds - Sheffield628

Escrito pela empresa

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Informações de contacto

  • Unit 19 Drakehouse Retail Park, Waterthorpe, S20 7JJ, Sheffield, Yorkshire, Reino Unido

  • 1142486489

4,7

Excelente

TrustScore: 4.5 em 5

364 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,7

Todas as opiniões

(364)

26 208 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Excellent choice

Excellent choice, very competitive price and great quality. No hard sell, just knowledgeable advice when you needed it.
Rob was brilliant, knew his stuff and very helpful and friendly without being in your face. Really great experience.

22 de janeiro de 2025
logótipo da Bensons For Beds - Sheffield628

Resposta da Bensons For Beds - Sheffield628

We're happy to hear that you found an excellent choice at a competitive price! It's great to know that our advice was helpful and friendly. We appreciate your positive feedback and are glad you had a great experience.
Take care,
Megan at Customer Care

Classificada 1 em 5 estrelas

Worst mattress ever!!!

I bought a mattress from these 4 years ago, I was told to flip the mattress every 2 weeks with weighs in excess of 40kg. I have slept terribly for 4 years. After flipping the mattress every 2 weeks like I was told I was left with indentation on both sides giving me a bad back. Tried to claim the warranty and was told the lats were too wide, by the way that was the way I bought the bed and I was told not by oak furniture land. Terrible experience and I will never shop with these cowboys again.

5 de janeiro de 2025
Opinião espontânea
logótipo da Bensons For Beds - Sheffield628

Resposta da Bensons For Beds - Sheffield628

We're very sorry to hear about the discomfort you've experienced with your mattress and the issues you faced with the warranty claim. We appreciate you bringing this to our attention, and we'll review your feedback regarding the advice you received and the warranty process.

Take care, Megan at Customer Care

Classificada 5 em 5 estrelas

Very pleased

A pleasant salesman who didnt pressurise me but was very helpful. The price was also very good.

13 de janeiro de 2025
logótipo da Bensons For Beds - Sheffield628

Resposta da Bensons For Beds - Sheffield628

We appreciate you sharing your experience! We're happy to hear that our salesperson was helpful without being pushy, and that you were pleased with the price. Take care, Megan at Customer Care

Classificada 5 em 5 estrelas

Just want to say a thank you to Judith…

Just want to say a thank you to Judith at Drakehouse Retail Park. Very helpful and knowledgable. Made our experience very enjoyable so far!

12 de janeiro de 2025
Opinião espontânea
logótipo da Bensons For Beds - Sheffield628

Resposta da Bensons For Beds - Sheffield628

We're happy to hear that your experience at Drakehouse Retail Park has been enjoyable! We appreciate your kind words and are glad that our team member was so helpful and knowledgeable.
Take care,
Megan at Customer Care

Classificada 5 em 5 estrelas

No pushy salespeople

No pushy sales people was able to look round in peace, and they were helpful as and when I needed help/advice

6 de janeiro de 2025
logótipo da Bensons For Beds - Sheffield628

Resposta da Bensons For Beds - Sheffield628

We're happy you appreciated our non-pushy approach and attentive assistance. It's great to know you were able to browse comfortably and received help when needed.
Take care,
Megan at Customer Care

Classificada 5 em 5 estrelas

It was great to experience no pressure…

It was great to experience no pressure when entering the store and to be left to browse at my own pace. I don’t really like being hassled before having the opportunity to look around. When I did ask for help, the sales assistant, Christopher, was very helpful. He wasn’t pushy about making the sale but instead provided the facts we needed to make an informed decision. I would definitely recommend the Sheffield Drakehouse branch.

8 de janeiro de 2025
logótipo da Bensons For Beds - Sheffield628

Resposta da Bensons For Beds - Sheffield628

We're happy to hear that you appreciated the pressure-free environment and the helpful assistance provided. We're glad Christopher could provide the information you needed. Thank you for recommending us, Megan at Customer Care

Classificada 5 em 5 estrelas

5 star service

In and out inside 30 minuets with a new mattress 👊

3 de janeiro de 2025
logótipo da Bensons For Beds - Sheffield628

Resposta da Bensons For Beds - Sheffield628

We're glad you found a new mattress quickly! Thank you for your feedback; we appreciate your business and time. Take care, Megan at Customer Care

Classificada 5 em 5 estrelas

Good service.

Plenty of choice. Good service.

31 de dezembro de 2024
logótipo da Bensons For Beds - Sheffield628

Resposta da Bensons For Beds - Sheffield628

We appreciate you pointing out our wide selection and great service! We are happy you had a good experience with us.
Take care,
Megan at Customer Care

Classificada 5 em 5 estrelas

Bought out last bed from Bensons and…

Bought out last bed from Bensons and just like that occasion it was stress free and no pushy salesman…Rob was patient and knowledgeable…great service

3 de janeiro de 2025
logótipo da Bensons For Beds - Sheffield628

Resposta da Bensons For Beds - Sheffield628

We're happy to hear that you had a stress-free experience with us. It's great to know that our colleague was patient and knowledgeable. Thank you for your positive feedback, Megan at Customer Care

Classificada 5 em 5 estrelas

Knew I needed a new mattress but was…

Knew I needed a new mattress but was unsure of what would benefit me the best. A very pleasant experience. I walked into the store and wasn't pounced on, which made a refreshing change. Sat on a few mattresses before a lady called Catherine walked over and asked if I needed any help. Explained my situation and she offered the mattress test. Which was the most informative experience I have encountered. It does seem a strange thing to do but when you get offered it, take it!
She guided me towards the mattresses that would benefit me the best. I was dubious as they really are quite expensive. I even went off to try a few other shops but came back and spoke with Catherine again. There were two that were both suitable but she left me to lay on them both for a good 15 minutes on each before I made up my mind. Catherine explained what I needed to do in way of maintenance and care of my mattress so that it keeps on benefiting me for years to come.
I'm now eagerly awaiting my delivery. Absolutely outstanding service!

28 de dezembro de 2024
logótipo da Bensons For Beds - Sheffield628

Resposta da Bensons For Beds - Sheffield628

Thank you for your positive review – Lauryn at Customer Care 💜

Classificada 5 em 5 estrelas

Great experience

Great experience at Bensons for beds. Judith did a great job of looking after us and was very knowledgeable about the products. Thiscwas our 2nd visit and we had impeccable service on both occasions. Purchased a full new bed set. Very happy can't wait for it to arrive. Thank you

26 de dezembro de 2024
Classificada 5 em 5 estrelas

Kate in Drakehouse retail park

Kate in Drakehouse retail park, Crystal peaks Sheffield was amazing- I explained that although I’m 25 I have fibromyalgia and chronic fatigue and I think my mattress was too firm. Kate explained about different mattresses and used her own experience to help me and she was really friendly and a lovely lady which made me feel more comfortable. I’m very grateful to her for her help and I’ve ordered my mattress that Kate helped me to find. Thank you.

29 de dezembro de 2024
Classificada 1 em 5 estrelas

They forget to actually load the beds they are delivering

I am very disappointed, we ordered the bed over two months ago and were promised that it would be delivered before Christmas.

Come to the day of delivery and we are tracking the order and advised of the time it will arrive and half an hour prior to delivery it gets cancelled and we are told that they forgot to load the bed onto the truck and that ir would be delivered in January now.

This is extremely inconvenient as I had to take a day off of work to be here and also now have to cancel plans for relatives who were planning to visit for Christmas.

Lesson learnt, I'll buy from a local company next time.

18 de dezembro de 2024
Opinião espontânea
logótipo da Bensons For Beds - Sheffield628

Resposta da Bensons For Beds - Sheffield628

Thank you for sharing your feedback with us Kieran. We’re truly sorry for the disappointment and inconvenience caused by the last-minute cancellation of your delivery. We understand how frustrating this must have been, especially after waiting so long and making plans around the promised date. This is not the level of service we aim to provide, and we appreciate you bringing it to our attention. Your comments have been shared with the relevant teams to prevent this happening again. Thank you for your patience while we work to improve,
Megan at Customer Care

Classificada 5 em 5 estrelas

The staff are very friendly & extremely…

The staff are very friendly & extremely knowledgeable. There's no 'Pressure-Selling', or people following you around like a shadow. I found that my experience buying a Divan Base, Mattress & Headboard, a treat - especially when I knew that the advice offered was what I asked for. The decision making is the customers choice, the mattress comfort is aided by the staff & technology, along with the staff been knowledgeable enough to understand the technology results.

9 de dezembro de 2024
Classificada 5 em 5 estrelas

The sales assistant was fantastic

The sales assistant was fantastic, very knowledgeable and not pushy in the slightest. Worked with me to understand our requirements and took time to help select the right mattress

26 de novembro de 2024

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