We were dreading going to purchase a new bed as its alot of money and worried might get a bed that didn't suit us both. We went firstly to Benson for Bens at Drakehouse and thank goodness we did. The... Ver mais
A empresa respondeu
Unit 19 Drakehouse Retail Park, Waterthorpe, S20 7JJ Sheffield, Yorkshire, GB
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We were dreading going to purchase a new bed as its alot of money and worried might get a bed that didn't suit us both. We went firstly to Benson for Bens at Drakehouse and thank goodness we did. The... Ver mais
A empresa respondeu
I give five stars based on the excellent customer service I experienced in store. The two staff members were most helpful and went above and beyond to answer queries and meet my budget.
A empresa respondeu
We had to use the 40 night comfort guarantee as we just didn't get on with the first mattress we chose. But they made it all very easy, and the staff in-store at Drakehouse sorted everything out f... Ver mais
A empresa respondeu
Friendly staff who knew what they were talking about. Salesperson Jane explained all about the different types of mattresses /headboards and bases, which covered materials used and how construction... Ver mais
Escrito pela empresa
Unit 19 Drakehouse Retail Park, Waterthorpe, S20 7JJ, Sheffield, Yorkshire, Reino Unido
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Excellent choice, very competitive price and great quality. No hard sell, just knowledgeable advice when you needed it.
Rob was brilliant, knew his stuff and very helpful and friendly without being in your face. Really great experience.

Resposta da Bensons For Beds - Sheffield628
I bought a mattress from these 4 years ago, I was told to flip the mattress every 2 weeks with weighs in excess of 40kg. I have slept terribly for 4 years. After flipping the mattress every 2 weeks like I was told I was left with indentation on both sides giving me a bad back. Tried to claim the warranty and was told the lats were too wide, by the way that was the way I bought the bed and I was told not by oak furniture land. Terrible experience and I will never shop with these cowboys again.

Resposta da Bensons For Beds - Sheffield628
A pleasant salesman who didnt pressurise me but was very helpful. The price was also very good.

Resposta da Bensons For Beds - Sheffield628
Just want to say a thank you to Judith at Drakehouse Retail Park. Very helpful and knowledgable. Made our experience very enjoyable so far!

Resposta da Bensons For Beds - Sheffield628
I was welcomed by friendly

Resposta da Bensons For Beds - Sheffield628
No pushy sales people was able to look round in peace, and they were helpful as and when I needed help/advice

Resposta da Bensons For Beds - Sheffield628
It was great to experience no pressure when entering the store and to be left to browse at my own pace. I don’t really like being hassled before having the opportunity to look around. When I did ask for help, the sales assistant, Christopher, was very helpful. He wasn’t pushy about making the sale but instead provided the facts we needed to make an informed decision. I would definitely recommend the Sheffield Drakehouse branch.

Resposta da Bensons For Beds - Sheffield628

Resposta da Bensons For Beds - Sheffield628

Resposta da Bensons For Beds - Sheffield628
Bought out last bed from Bensons and just like that occasion it was stress free and no pushy salesman…Rob was patient and knowledgeable…great service

Resposta da Bensons For Beds - Sheffield628
Knew I needed a new mattress but was unsure of what would benefit me the best. A very pleasant experience. I walked into the store and wasn't pounced on, which made a refreshing change. Sat on a few mattresses before a lady called Catherine walked over and asked if I needed any help. Explained my situation and she offered the mattress test. Which was the most informative experience I have encountered. It does seem a strange thing to do but when you get offered it, take it!
She guided me towards the mattresses that would benefit me the best. I was dubious as they really are quite expensive. I even went off to try a few other shops but came back and spoke with Catherine again. There were two that were both suitable but she left me to lay on them both for a good 15 minutes on each before I made up my mind. Catherine explained what I needed to do in way of maintenance and care of my mattress so that it keeps on benefiting me for years to come.
I'm now eagerly awaiting my delivery. Absolutely outstanding service!

Resposta da Bensons For Beds - Sheffield628
Great experience at Bensons for beds. Judith did a great job of looking after us and was very knowledgeable about the products. Thiscwas our 2nd visit and we had impeccable service on both occasions. Purchased a full new bed set. Very happy can't wait for it to arrive. Thank you
Kate in Drakehouse retail park, Crystal peaks Sheffield was amazing- I explained that although I’m 25 I have fibromyalgia and chronic fatigue and I think my mattress was too firm. Kate explained about different mattresses and used her own experience to help me and she was really friendly and a lovely lady which made me feel more comfortable. I’m very grateful to her for her help and I’ve ordered my mattress that Kate helped me to find. Thank you.
I am very disappointed, we ordered the bed over two months ago and were promised that it would be delivered before Christmas.
Come to the day of delivery and we are tracking the order and advised of the time it will arrive and half an hour prior to delivery it gets cancelled and we are told that they forgot to load the bed onto the truck and that ir would be delivered in January now.
This is extremely inconvenient as I had to take a day off of work to be here and also now have to cancel plans for relatives who were planning to visit for Christmas.
Lesson learnt, I'll buy from a local company next time.

Resposta da Bensons For Beds - Sheffield628
Absolutely great experience…. Friendly staff who couldn’t help you enough really helped you find and get the right bed for me
The service was excellent the assistant very knowledgeable and helped us decide on the correct mattress. Her mannerisms and service was very calming and assuring. Very satisfied so far.
The staff are very friendly & extremely knowledgeable. There's no 'Pressure-Selling', or people following you around like a shadow. I found that my experience buying a Divan Base, Mattress & Headboard, a treat - especially when I knew that the advice offered was what I asked for. The decision making is the customers choice, the mattress comfort is aided by the staff & technology, along with the staff been knowledgeable enough to understand the technology results.
The sales assistant was fantastic, very knowledgeable and not pushy in the slightest. Worked with me to understand our requirements and took time to help select the right mattress
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