Azad had fabulous customer service skills in the Hedge End Branch nr Southampton. He was not over pushy with me. Extremely thorough on the whole process. Also I visited several "bed shops", includi... Ver mais
A empresa respondeu
Unit 2 Bradbeers Retail Park, Hedge End, SO30 2QY Southampton, Hampshire, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Azad had fabulous customer service skills in the Hedge End Branch nr Southampton. He was not over pushy with me. Extremely thorough on the whole process. Also I visited several "bed shops", includi... Ver mais
A empresa respondeu
Great customer service in the Hedge End store and the guys that delivered the mattress were fantastic. The reason for dropping a star is due to us changing our mind on the mattress firmness the follow... Ver mais
We went into the Hedge End, Southampton branch after visiting a couple of competitors stores and explained what we wanted and our budget to Jonathan, who managed to find and sell us exactly what we... Ver mais
A empresa respondeu
Visited the Hedge End store at a quiet time. Made to feel very welcome. Plenty of choice and Azura soon narrowed down a range that suited our requirements. Spent the next hour or so trying out the ma... Ver mais
A empresa respondeu
Escrito pela empresa
Unit 2 Bradbeers Retail Park, Hedge End, SO30 2QY, Southampton, Hampshire, Reino Unido
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I have contacted bensons Southampton to request a price match. They have not responded! Is this delay to make me miss the better offer with furniture village?

Resposta da Bensons For Beds - Southampton151
Sales person not pushy, knowledgeable- great to be able to see and test the beds out.
Mattress super comfy. Slept so well with no lower back pain after my first night. Bliss!

Resposta da Bensons For Beds - Southampton151
From entering the shop we felt welcomed and the sales assistant spent time to explain the various options available to help us make our choice, without us feeling pressured. We selected a Sealy Posturepedic mattress, arranged for the old mattress to be disposed, the new mattress to be carried upstairs to the bedroom and agreed a delivery date. The delivery took place as agreed, the old mattress was taken away, and the gentlemen who delivered the new mattress made carrying it upstairs look easy. We are pleased with the new mattress and consider that the extra charge for disposal and installation was money well spent as we are both in our late 70's and would not have been able to carry out this task ourselves.

Resposta da Bensons For Beds - Southampton151
I visited the Bensons Hedge End store yesterday afternoon and was served by Azura who was extremely helpful, had tremendous knowledge of all products I asked about, & was also extremely helpful over the phone the day before I came to store. I got a quote from her over phone, these products were then shown to me in store and other examples of upgraded mattresses & the ottoman divan bed over the basic divan I'd originally chosen. The Slumberland 6.0 with memory foam topper built in was simply the most comfortable bed I'd ever layed on and I upgraded to that along with an amazing side opening hydraulic hinged top that supports mattress to reveal an incredible amount of space (that i will need) below. The headboard I upgraded also to a deeper one that was so comfortable to bank cushions against. Azure was incredibly helpful, I was impressed by her knowledge of all questions (& there were a lot 😂) that I asked her. I'm so happy I went here & honestly this store is the go-to if you want a new bed; it has a breathtaking choice of products. So I just can't wait for the new bed to arrive, it was a short delivery date, & the delivery people will also assemble it all for me ready for when I return from work. An amazing experience, so much so that we will take our mother back next week for her to get a new bed. 10 out of 10 all the way on everything especially customer care and product quality. Look no further than this store.

Resposta da Bensons For Beds - Southampton151

Resposta da Bensons For Beds - Southampton151
Didn’t feel pressurised to buy and were left to browse. Jack (store managerat hedge end)was really helpful in matching the base, mattress and headboard that we were looking for. He helpfully explained the order, delivery and assembly process. Really good experience so far!

Resposta da Bensons For Beds - Southampton151
From purchase to delivery very good service. Didn't try to sell us more than we wanted but provided options. Delivery staff were very quick and polite and removed footwear before taking delivery upstairs.

Resposta da Bensons For Beds - Southampton151
Fantastic customer service over the phone to order a new bed and mattress quickly. Very pleased with quality of products, value for money and speedy delivery

Resposta da Bensons For Beds - Southampton151
New mattress is lovely and delivery was easy and quick. Delivery drivers were very helpful and courteous. Thank you

Resposta da Bensons For Beds - Southampton151
Sales man got us the best deal we wanted to pay

Resposta da Bensons For Beds - Southampton151
I recently had a bed delivered from Bensons for Beds, and I couldn’t be happier with the experience. From start to finish, everything went incredibly smoothly. The staff were friendly, helpful, and kept me informed every step of the way right up to delivery.
The quality of the bed is excellent, and I’m so pleased with it that I’m already considering purchasing two more for my sons.
Thank you to the whole team for such a great service—I would highly recommend!

Resposta da Bensons For Beds - Southampton151
From ordering to delivery everyone was very friendly and professional. The products we chose with the help of Jack are great

Resposta da Bensons For Beds - Southampton151
Choosing the bed in the shop went well. The staff were very friendly, with the right amount of helpfulness, not too pushy.
The delivery went well and we constructed the bed ourselves. The instructions were very clear and easy to follow. The bed is of very good quality and we'd happily buy a bed from Bensons again.

Resposta da Bensons For Beds - Southampton151
Thank you Jack, for your help in allowing us to purchase a mattress that we are very satisfied with.
Although our English is not very good, Jack patiently explained how to properly care for the mattress and also offered us a very generous discount.
Thank you once again, Jack.

Resposta da Bensons For Beds - Southampton151
Very friendly service. Knowledgeable and not pushy. Very good experience, would buy from then again.

Resposta da Bensons For Beds - Southampton151
Good explanation of products. Went through the options available very well so we could make an informed choice.

Resposta da Bensons For Beds - Southampton151
Delt with a guy called John and he was so knowledgeable and helpful. Not a pushy salesman and was in no rush to sell us anything.
Really happy with the service I’d definitely recommend this place.
Cheers John!

Resposta da Bensons For Beds - Southampton151
Jon came up to me after about 10 minutes of being in Benson's and after a very bad experience of a on line bed that had to go back he asked if he could help I told him what I was looking for Jon showed me around at different types of beds told me prices Jon was very patient and knowledgeable with me and after leaving the shop with different ideas I went back the next Day and ordered the bed that we knew I would just had to think about it Thank you Jon
The delivery was on time and the men Luke and Paul were so nice polite and happy they asked where the bed was going they even took shoes off and placed the bed in the room with no damage to stairs or walls again I want to thank Luke and paul from start to delivery it was a great experience thank you😃

Resposta da Bensons For Beds - Southampton151

Resposta da Bensons For Beds - Southampton151
Visited the store last week to nail down what frame and mattress we wanted, and Amber was an absolute gem! She was energetic and knowledgable, personable and we had a good laugh! She helped us narrow down our selection and now we know we are getting exactly what we want! Thanks Amber ☺️

Resposta da Bensons For Beds - Southampton151
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