Bergzeit Opiniões 

Assolutamente pessimo, sono passati il doppio dei giorni previsti per la consegna e ad oggi non ho ricevuto quanto ordinato e non ho avuto alcun tipo di informazione soddisfacente, a meno che non siate assolutamente costretti lo sconsiglio vivamente

Delivery timeframes not met.

Like many others I received the email below blaming Evri for delays. The package seems to have disappeared in the system. Seems like the 5-7 day time frame is a fantasy. Will update when I eventually receive the goods. It's been over a week now.

email from Bergzeit

"Your order has already left our warehouse and been picked up by our logistics partner Evri.

It is now awaiting further processing in the Evri parcel center. Due to the extremely huge numbers of packages If your shipment is delayed, we ask for your understanding that nobody can estimate how long the delay will be."

Ordered on the 20th Nov. Items marked as dispatched very quickly however Evri delivery has not delivered! I have paid and its now been over 2 weeks! I need the goods or a refund. I have emailed Bergzeit customer services twice and still no response! Whats going on ?! I won't be using this company again.

Edit: its now the 10 Dec. I still don't have my parcels or a refund. I've had an email to say you have raised an investigation with the delivery company. This does not help me. I need the order or a refund and you are offering neither.

Very poor customer service. Returned a pair of faulty boots as they requested. Zero confirmation of receipt, zero confirmation of issue of a refund or replacement. I now have no boots which as an outdoor professional this is impacting my work. Sent in a complaint. Zero reply

Next step will be to take legal action to get either my boots replaced or a refund

Terrible company

My partner bougtht me a Marmot Women's Essential as a gift. It was described as keeping 'you well protected even in heavy rain'. Well, it doesn't!! It's fine in light rain but not heavy rain. We have returned the coat but Bergzeit are refusing to give a refund until it has been sent to the manufacturer for checking. I believe my contract is with Bergzeit and that they should refund me. I am now left without a raincoat and no refund. Very disappointing service. I will NEVER buy from them again. Update: since writing this my partner has been refunded. Thank you.

Giving one star as there isn’t an option to give none!
Not only had to wait for 11 days to receive my order and in the meantime they just blame in on Evri, saying it’s an ongoing issue with them and telling you not to ask for updates on your order, my parcel finally arrives! Missing one item out of 2🤦🏻‍♂️
To blame the courier is just cowardly! I have used Evri many times before and didn’t have any issue with long waits. And if Evri are actually not that good how long can it take to find a different courier?
Use Bikester or Tredz instead! Can’t even compare to this amateurs

Great company and very reliable!! Timeframe was 10 days and my jack wolfskin boots arrived today on day 11 so I’m happy with that. I wrote a frustration email as I received a email saying there may be delays with Evri (typical) but I feel bad for that now because they came through! Boots were cheaper than other places and I absolutely love them. Came very well packaged and all in genuine boxes ect. Very happy thanks guys I will be recommending you!! Awesome company.

Ordered a pair of walking shoes. They were delivered in 8 days and were exactly as described. I would not hesitate use Bergzeit again.

I ordered some panniers from Bergzeit about 3 weeks before a trip I was due to make. With their claimed 5-7 working day delivery time, I thought that would provide enough contingency in case of any issues. A week after I placed my order, they emailed me to say there would be a 1-2 day delay. No problem, I thought! However, another week went by and I still hadn't heard anything. I'd emailed them asking what was happening and received a response which said, "something went wrong with your parcel and we can't find out exactly what happened". They offered a 15% discount if I placed another order but it was too late by that point. In the end, I ordered from another supplier who was more expensive but delivered the next day.

Order arrived within a few days, no problems at all.

I’ll be honest, I was very skeptical about Bergzeit prior to ordering, even more so when I found out they used EVRI as their UK delivery partner, however, the item I wanted was an incredible price in comparison to the RRP so it was worth a shot… I wasn’t disappointed.

The order arrived within 7 days, which is in line with what was predicted upon ordering. The item came well packaged (albeit a little wasteful with the packaging for the size of item) and was in perfect condition.

I wouldn’t hesitate to use Bergzeit again.

I ordered a pair of sandals in a specific black colour with brown accents but I was sent a plain black pair which was not what was advertised. I could have bought the colour I received at a significantly cheaper price elsewhere. By the time I received the item, my size was sold out elsewhere. I contacted the company and they recognised the error which they said was out of their control and we came to an amicable conclusion to resolve the problem. The company seem keen to rectify any mistakes and I was happy with the eventual outcome.

Dreadful, avoid at all costs because they are all off sick!
I ordered a RAB gilet, it took a good few weeks to arrive back in February 2022.But it arrived.
The Gilet has developed a fault. The padding across the back is none existent for some reason.I have sent this back via Royal Mail tracking service, they sent the return label. This was on 20th June 2022.
I have emailed them numerous times, it’s takes a couple of days for a response, but they do respond.
Their reasoning is they are short staffed because of sickness and will eventually check the gilet over and send it to Rab should the find the fault. It’s now August 1st and they’ve had my gilet 6 weeks. I have still no gilet or any communication to say if they have actually achieved anything but an excuse email.
They have actually had more use out of my purchase than I have. It was either delayed on delivery or now awaiting someone to become well enough to attend work! Absolutely appalling.
Edit. Within 8 hours of writing this review, they emailed me offering a new gilet or a refund. I obviously took the refund. This was received within 24 hours. I stand by my review.

Positive experience from ordering to delivery. The item was cheaper than at other sellers and was exactly as described when it arrived. I received timely email updates throughout, including an apology for delay due to issues at the delivery company. In fact the item still arrived within the original quoted timeframe of 8-10 days. They have also put good thought into their packaging. Item of clothing arrived in a genuinely reusable paper mailing bag. It was easy to open without tearing and could be resealed for returning items or reusing. Even the delivery label was designed to peal off without tearing the mailing bag. Very impressed and will definitely use again.

Ordered a north face coat as I couldn't find the one I wanted cheaper or in my size anywhere else. I too was dubious as the reviews on here didn't fill me with confidence, but thought I would take the risk. I ordered it on Saturday and it was delivered exactly a week later. Really quick delivery as it was being dispatched from Germany and good communication from the company. Even got £5 off the super cheap price for joining the mailing list. Wouldn't hesitate to buy from thus company again.

Order as expected, right items and sizes; all customs and import vat included in the price; delivery took a while (i think because sometimes they have to order form manufacturer and then send it to you) but they responded to all my emails; also easy and fast return, prepaid label.

I ordered a T-shirt for my sister's birthday which was lost in transit by Evri. I struggled to receive a response from Bergzeit via email but heard quickly after writing a review. They refunded the cost of the T-shirt plus gave me a £25 voucher which seemed very generous. I ordered some socks. These have been damaged in transit and despite multiple emails, have not had a response from Bergzeit about what happens next. It is pointless ordering from them to the UK as their delivery partner is very poor.
Edit: despite their response on here I have still not received any replies to my emails.

I ordered from Bergzeit because they promised delivery in 5-7 days (the other retailers I was looking at were not promising delivery so quickly for this item, and I needed it quickly). I am writing this on Day 9. According to the 'track your delivery' link in the Bergzeit email, the delivery item has not even been picked up by Evri from the Bergzeit warehouse in Germany yet!

I literally signed up to Trustpilot just to help clear the air with Bergzeit! I placed an order with them as they were the only company that had what I wanted, in my size, at a reasonable price. I checked the reviews before ordering and needless to say I was hesitant given the talk of long delays on orders and I'm climbing a mountain in 2 weeks. Anyway, I had no choice so I ordered on the 31st May and my stuff turned up on the 7th June, which considering it was just the jubilee (2 days of bank holidays) I am really impressed! Their communication was great, replied to all my emails within minutes. I think others may have had bad experiences, but honestly I would say take a punt with Bergzeit and just be proactive in asking about your order! I personally will definately be shopping with them again!

Recently placed an order with Bergzeit, from the UK. The whole process was incredibly slow. I did receive an email to say that a delay of 1-2 days may occur, however, after a week I still hadn't heard anything. I then received an email a day later informing me that one item was out of stock, which was then refunded to me - because obviously I was charged immediately, and in this case, for an item they didn't even have.
It was then a further 3 days before my order was even dispatched - so 10 days after ordering. I'm not sure I've ever had a retailer sit on one of my orders for so long.