The interaction and help I received from Jay at Berry Thames Ditton was excellent. Sadly company policy meant there were things that were unhelpful. Other Mini dealers in the past have sorted things... Ver mais
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Very professional and friendly service throughout my time dealing with Berry Thames Ditton. Carl was absolutely fantastic and took his time to explain and go through everything in detail. At know time... Ver mais
A empresa respondeu
I always have a fantastic experience when I go in to Berry’s Mini Thames Ditton re my mini. Carl in Sales there is amazing and very knowledgeable, professional and always helps me when getting my next... Ver mais
Started out great. Dropped the Mini off for an issue with the transmission and everyone was helpful courteous and professional. Didn’t get a call to say car was ready so phoned to chase up. When I ar... Ver mais
Informações sobre a empresa
Escrito pela empresa
Welcome to Berry Thames Ditton MINI, dedicated to providing exemplary customer service and competitive prices on New and Approved Used MINIs. The experienced staff at each of our Retail Centres will ensure that your purchasing experience is as pleasurable as possible, and that the level of aftercare service during ownership meets these high standards too.
Informações de contacto
Reino Unido
- www.berrythamesdittonmini.co.uk
3,9
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25 opiniões
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Great and friendly service at Berry Thames Ditton
Took my mini clubman to Berry for a recall- great friendly and professional service. Not sure who did the work behind the scenes but thanks in any case and special thanks to Rob on reception who was an extremely charming and helpful.
Great service - thanks
20 de dezembro de 2024
Opinião espontânea
Resposta da Berry Thames Ditton MINI
Hi Henry, thank you for your kind words! We are thrilled to hear you had a great experience with our team at Berry Thames Ditton MINI. Rob will be pleased to know his efforts made a difference. We will also pass along your thanks to the teams behind the scenes who worked on your MINI Clubman. We appreciate your feedback and look forward to welcoming you back soon.
Trustworthy
Really good service. I finalize my car in 30 minutes. Awesome service
13 de novembro de 2024
Opinião espontânea
Resposta da Berry Thames Ditton MINI
Hi Akhil, thank you for your feedback! We are thrilled to hear you had such a quick and seamless experience finalising your car. It is great to know you found our service trustworthy. Enjoy your new car, and we look forward to assisting you again in the future!
Just don't even bother
I thought switching from Inchcape (Cooper) to Berry would have resolved the terrible customer service issues but it unfortunately hasn't... reading through other review I'm sort of glad it isn't just me that has found the service from Mini to be completely unrepresentative of the brand! I have been trying to book my car in to the service department for over a week - unfortunately nobody in the service team can explain to me what is included in their service! It seems the vague description online isn't even correct as I was told things that are said to be included actually aren't. I've contacted the Customer Experience team and they put me in touch with the Service Supervisor who ignore my message until chased and then passed it to another colleague who must be in low power mode as I haven't heard anything since. I can only conclude that they do not need any more customers. I have been in contact with Vines BMW and Mini in Guildford who are now helping me - so far I have found their customer service to be a far better representation from the brand as you would expect. Having used the Thames Ditton garage for a long while both sales and servicing it's astonishing the levels of service have managed to drop lower than Inchcape (Coopers) which were pretty low.
19 de fevereiro de 2024
Opinião espontânea
Resposta da Berry Thames Ditton MINI
Hi Pete, we are really sorry to hear about your experience and appreciate you taking the time to leave feedback. If there is anything you feel we could do to better this situation for you do not hesitate to get into contact via email, mail@berrybmw.co.uk. We hope to have the opportunity to improve your experience in the future.
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