Best4Flooring Ltd Opiniões 

384
TrustScore: 4.5 em 5

4,3

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Leia as opiniões dos outros

Classificada 4 em 5 estrelas

Ordered a sample of patterned vinyl. The ordering process was very efficient and it was great to be able to obtain a free sample to be able to look at in our room. Sadly as it was a patterned sample... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I found Best4Flooring via an online search for flooring that I already had that I needed to match for an extension that I have recently had built. On searching the flooring, I found that some Retailer... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

It was easy to choose online they have a great range of flooring, easy to order and confirmation of payment sent quickly . Extremely good price on end of roll flooring . When it came the flooring w... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Very impressed (Cumbrian Quartz LVT). First time fitting LVT flooring after a failed tile DIY attempt in our bathroom. I was worried ordering online and it not looking real in person but it looks so g... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de pisos
  2. Loja de bricolage, casa e jardim
  3. Designer de interiores
  4. Fornecedor de pisos de madeira e laminados

Escrito pela empresa

Best4Flooring is an E-commerce flooring retailer. Orders accepted online 24/7.


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

384 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 83% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,3

Todas as opiniões

(384)

83 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great service in store

Great service in store, no pushy salesperson. We were given all the information we needed.After checking a few things at home we ordered online as we were told we could. Delivery date was given and everything arrived on the day given. Joe was the salesman at Blaydon, extremely pleasant and polite and a great help .

28 de junho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great prices, responsive customer service…

Great prices and excellent customer service.
One delivery was damaged in transit and the response from the company was fast with absolutely no quibble.

I have full confidence in the service provided and would recommend to family and friends. I will continue to use Best 4 Flooring for the rest of my house renovation.

13 de junho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Overall good experience

Communication was good, Quality of the flooring is good, ordering was easy, I did collection and the staff were nice and helpful and it was collected with no fuss. Overall good experience.

7 de junho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

So easy to order & fast delivery

So easy to order & fast delivery. We had a leak and needed to replace the flooring, local companies quoted waiting several weeks for order so I was delighted to receive the flooring in a couple of days.
It looks & feels great! The non slip surface is perfect in our shower room.

4 de junho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Very Happy

It was really easy to purchase what I was looking for online and the communication was good with regards to the order and delivery. The flooring arrived and I was really happy with it. the quality was great even though the price was a lot cheaper than Carpetright (for what looked like the exact same flooring).

24 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Good choice of flooring

Very easy website to use with a good choice of reasonably priced flooring. Good payment options and easy, prompt delivery offered. Will definitely use them again.

23 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Really great interaction with Michelle…

Really great interaction with Michelle in sales who is very knowledgeable and helpful. Had to call her several times to ask for information and she was very patient and informative.
I’m really pleased with the flooring I ordered and delivery is super quick .
I would highly recommend this company.

4 de junho de 2024
Opinião espontânea
Classificada 2 em 5 estrelas

Six cracked tiles and cannot get…

Six cracked tiles and cannot get through to customer service to discuss replacement so now I can’t finish off my mums path tiling 🙄

31 de maio de 2024
Opinião espontânea
logótipo da Best4Flooring Ltd

Resposta da Best4Flooring Ltd

Dear Tristram

Thank you for taking the time to write a review all feedback is very important to us.

We are sorry to hear that your order was damaged in transit, We take great care in trying to ensure that your order is well packaged and arrives safely.

Unfortunately the phone lines were closed when you tried to call however I believe a member of our customer service team reached out to you and arranged for a replacement box to be delivered.

Please accept our sincere apologies for any delays that this may have caused. Do not hesitate to contact us if there is anything else we can help you with. Our phone lines are open 10am to 4pm Monday to Friday or you can email our sales@best4flooring.co.uk 9am to 5pm Monday to Friday

Kind Regards
Best4flooring



Classificada 1 em 5 estrelas

Have not purchased anything from…

Have not purchased anything from here????

19 de maio de 2024
Opinião espontânea
logótipo da Best4Flooring Ltd

Resposta da Best4Flooring Ltd

Good afternoon Craig, I can see you ordered a free sample from us approximately a week ago.
Can you confirm you have received your sample?

Classificada 1 em 5 estrelas

Shocking service

orderd and picked delivery day for a Tuesday as that was required to fit in with the job. confirmation email from them saying its to be delivered then.
on the Tuesday evening got a email from UPS saying the have just received my parcel and was out for delivery on THURSDAY!!
called Best 4 floors, no apology, or accountability taken. cancelled order advising I Have to go get fooring that day as I was already a day behind on the job. said they wouldn't transfer money back till item returned. suggested they contact UPS and recall parcel as I may not be in to refuse and wouldn't take responsibility if they left it with a neighbour. said they would...
Thursday... poor guy from UPS turned up, had to refuse parcel.
6 days later and after a messages through PayPal with not one response still NO refund. I then get a email of Best for floor's for a review. here it is.
absolutely despicable service.
I'd like my money back and more.
I'll cut and paste this onto trust pilot as doubt it'll get published on there site.
going through credit card company tomorrow to get money back as best for floor's obviously not interested in contacting or reimbursement, they are waiting maybe fir pay pal involvement
shocking just absolutely shocking

7 de maio de 2024
Opinião espontânea
logótipo da Best4Flooring Ltd

Resposta da Best4Flooring Ltd

Good morning Rob,

Thank you for your review.
We received your message through paypal at 18.27 yesterday and unfortunately our offices were closed.

When a parcel is rejected, there is a process we need to go through. This was rejected 4 working days ago and only came back to us on Monday.

Your order has now been refunded

Classificada 1 em 5 estrelas

They sent me a YELLOW vinyl which was…

They sent me a YELLOW vinyl which was WHITE in the picture. Came home from work and builder had already fitted it. It looks like puke yellow in a white bathroom it looks gross! The picture on the website was so far off the actual colour of the vinyl! They couldn't have been less helpful.
Don not buy from them, the colours are completely off!

13 de maio de 2024
Opinião espontânea
logótipo da Best4Flooring Ltd

Resposta da Best4Flooring Ltd

Dear Ruth

Thank you for taking time to write a review all feedback is very important to us

We are sorry to hear that you are unhappy with the flooring you ordered.

A complaint was raised and investigation took place. How a colour appears online depends on the device screen resolution, interior lighting, surrounding colours and your own personal perspective. Website images are included to represent how the product might look in a particular setting but there are so many factors that change how that same flooring might look in your home. A website image can appear completely different on one device/computer screen to another. The lighting on the lifestyle photo could be artificial lighting from a studio or it could be natural lighting from an actual installation. People see colours differently. Due to these reasons before ordering we advise to order a sample first to see the quality, colour and design upfront.

Unfortunately a sample was never ordered, however we can confirm that the flooring received is the same as the sample provided by the manufacturer.

We do offer a 14 day returns policy for any unaltered flooring and will always try and help in anyway we can. When placing your order we advise not to book a fitter until the flooring has been checked over in case it is damaged in transit or you are unhappy with your order. This allows time for a replacement to be sent or a return to be actioned Unfortunately during the investigation it was confirmed the flooring had been cut to the size of your room and attempted to be fitted therefore unable to return under the accounts terms and conditions


Kind Regards
Best4flooring

Classificada 1 em 5 estrelas

SHOCKING COMPANY!

sold us flooring which has fell apart after only a few weeks. 9 months later no refund or apology. They do not respond to emails and NEVER answer the phone! We saved up to get a new floor and we can't afford to get it redone! now is nothing but a trip hazard to our 3 young children. Left a bad review on their site and it miraculously vanished a minute later!

6 de maio de 2024
Opinião espontânea

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