Best4Flooring Ltd Opiniões 

383
TrustScore: 4.5 em 5

4,3

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I found Best4Flooring via an online search for flooring that I already had that I needed to match for an extension that I have recently had built. On searching the flooring, I found that some Retailer... Ver mais

Classificada 4 em 5 estrelas

Ordered a sample of patterned vinyl. The ordering process was very efficient and it was great to be able to obtain a free sample to be able to look at in our room. Sadly as it was a patterned sample... Ver mais

Classificada 5 em 5 estrelas

It was easy to choose online they have a great range of flooring, easy to order and confirmation of payment sent quickly . Extremely good price on end of roll flooring . When it came the flooring w... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Very impressed (Cumbrian Quartz LVT). First time fitting LVT flooring after a failed tile DIY attempt in our bathroom. I was worried ordering online and it not looking real in person but it looks so g... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de pisos
  2. Loja de bricolage, casa e jardim
  3. Designer de interiores
  4. Fornecedor de pisos de madeira e laminados

Escrito pela empresa

Best4Flooring is an E-commerce flooring retailer. Orders accepted online 24/7.


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

383 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 83% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,3

Todas as opiniões

(383)

82 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Really quick and generously sized free…

Really quick and generously sized free samples. Thank you

19 de novembro de 2025
Opinião espontânea
logótipo da Best4Flooring Ltd

Resposta da Best4Flooring Ltd

Thank you for your lovely review! We’re glad you were happy with the quick delivery and the generously sized free samples. Please contact our sales team if you need any further information

Kindest Regards
Best4Flooring

Classificada 2 em 5 estrelas

You jump through hoops if order is incorrect

When an order is wrong through no fault of your own you have to jump through hoops to get it corrected. Email after email call after call.
My first order was ok but the second has definitely put me off from ordering online. I won't be recommending them.

24 de novembro de 2025
Opinião espontânea
logótipo da Best4Flooring Ltd

Resposta da Best4Flooring Ltd

Good Afternoon Deborah

Thank you for taking the time to share your feedback, and we’re very sorry to hear about your frustration.

We understand how disappointing it can be when an order isn’t correct, and we never want our customers to feel like they’re “jumping through hoops.” Our complaints procedure does require customers to complete a short form and provide photos so we can properly investigate the issue. In some cases, depending on the nature of the complaint, we may need further information or additional images to ensure we can offer the right resolution.

Having reviewed your complaint, I can see that regular correspondence took place, mainly because the initial photos provided didn’t include the specific images requested when the complaint was first logged. This meant we had to follow up for the correct details so we could complete the investigation. I’m pleased to confirm that your complaint has now been fully resolved.

Please be assured that this process is standard practice across most companies, as evidence is essential for us to investigate properly and put things right. That said, we truly appreciate your feedback, and we will continue working to make the experience as smooth and straightforward as possible for our customers.

Classificada 5 em 5 estrelas

Easy to order

Easy to order, fast delivery. Lovely design flooring looks great in the room

11 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Vinyl sheet flooring samples

Website was easy to navigate and I was able to order samples of vinyl sheet flooring which arrived promptly and are a good size so it's easy to see how the design would look in my rooms. Pricing seemed very reasonable and there is a good selection of roll ends and remnants also. Will definitely consider as one of my choices for flooring

18 de novembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Poor experience


Customer Feedback:

As the width I required wasn’t listed on the website, I phoned to check availability. After several unreturned calls and broken promises to phone me back, I had to chase multiple times. However, Michelle was very polite and helpful throughout — she eventually arranged for the size to be made available online, and even stayed on the phone with me until my order successfully went through.

Unfortunately, the delivery experience was very disappointing. The item arrived at around 18:00, and as I had to pop out, my wife greeted the delivery driver. He was extremely rude and refused to help her move the item into the house, even though it was only about 8 metres from the parked truck. We were unaware that this was the delivery policy. He then left the item on the pavement and drove off, leaving my wife to manage .

31 de outubro de 2025
Opinião espontânea
logótipo da Best4Flooring Ltd

Resposta da Best4Flooring Ltd

We’re sorry to hear that you were disappointed with your recent customer experience. This is our busiest time of the year, and as a result, our warehouse and phone lines are extremely busy at the moment. We apologise if this has made it difficult for us to get back to you as quickly as usual.

We’re pleased to hear that Michelle was able to assist you with placing your order.

We’re also sorry to hear about your experience with the courier. As outlined in our terms and conditions, the courier service provides kerbside delivery only. This means that the flooring will be delivered to your door; however, due to insurance restrictions, the drivers are unable to carry the items inside the property.

We apologise that this was not mentioned during your phone call. When placing an order online, customers are asked to read and confirm acceptance of the terms and conditions, which include this delivery information. As the box was ticked and agreed to, it is understood that these terms have been read and accepted. However, we have reminded our team to ensure that this detail is mentioned during future calls in order to improve our service.

Please do not hesitate to contact our sales team if you would like to discuss this further

Kindest Regards
Best4Flooring

Classificada 5 em 5 estrelas

Gerat quality and service

Easy to place order and great customer service when checking on delivery....which was delivered on the date stated.
Love my Victorian Green Flooring and will be purchasing more very soon 😊

15 de outubro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Very disappointed

Very disappointed. Found our perfect carpet and ordered it up. Was due to be delivered on the Friday. It never arrived after waiting in all day and had no contact from the courier to explain delay. I contacted them on the Monday and they reassured it was out for delivery. Day 2 waiting for this. Only the underlay was delivered- the carpet was not on the van. I had to chase again on Tuesday and was informed it wasn’t out for delivery and would need to be booked for the Wednesday. They said they’d get it out by 12pm…..it never arrived and I had to chase again. More of a day wasted as they said it had to be signed for. It finally arrived at 4pm with the packaging burst open and staining on the edge of the carpet. The underlay was completely open at one end too. On top of this I had to keep moving the fitter day with each delay and gave wasted days of holiday waiting for failed deliveries. I’ve put in a complaint and waiting for a response but it’s put me off ordering carpet online again.

17 de outubro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Easy transaction

Easy transaction, good product.

2 de outubro de 2025
Opinião espontânea
logótipo da Best4Flooring Ltd

Resposta da Best4Flooring Ltd

Hi Claire

Thank you for your feedback! We're glad to hear the transaction was smooth and you're happy with the product. Hope to serve you again soon!

Kind Regards
The Best4Flooring team

Classificada 5 em 5 estrelas

Order arrived on time

Order arrived on time and looks very good. We had it laid by a professional.

19 de setembro de 2025
Opinião espontânea
logótipo da Best4Flooring Ltd

Resposta da Best4Flooring Ltd

Hi Charles

Thank you for your kind review! We're glad your order arrived on time and that you're happy with how it looks. Great to hear it was professionally installed—hope it serves you well for years to come!

Kind Regards
Best4Flooring

Classificada 4 em 5 estrelas

Excellent good quality flooring

Excellent flooring pleased with the quality delivery was not so good paid extra to have it delivered on the Tuesday having waited in all day following the van on the app it never turned up but was the delivered the next day.
Having checked the reviews of the delivery company they do not seem the most reliable.
This is not a reflection on the flooring company as there product quality and dispatch time was excellent 👍

11 de setembro de 2025
Opinião espontânea
logótipo da Best4Flooring Ltd

Resposta da Best4Flooring Ltd

Good Afternoon

Thank you for taking time to leave a review

We are delighted to hear how much you like the flooring and apologise for an issues that you experienced with the delivery. The courier tries there best to ensure that all orders are delivered on time and safely however sometimes due to elements beyond their can experience delays.

We hope you enjoy the flooring and to welcome you again for any future projects

Kindest Regards
Best4Flooring

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