Best4Flooring Ltd Opiniões 

384
TrustScore: 4.5 em 5

4,3

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Leia as opiniões dos outros

Classificada 4 em 5 estrelas

Ordered a sample of patterned vinyl. The ordering process was very efficient and it was great to be able to obtain a free sample to be able to look at in our room. Sadly as it was a patterned sample... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I found Best4Flooring via an online search for flooring that I already had that I needed to match for an extension that I have recently had built. On searching the flooring, I found that some Retailer... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

It was easy to choose online they have a great range of flooring, easy to order and confirmation of payment sent quickly . Extremely good price on end of roll flooring . When it came the flooring w... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Very impressed (Cumbrian Quartz LVT). First time fitting LVT flooring after a failed tile DIY attempt in our bathroom. I was worried ordering online and it not looking real in person but it looks so g... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de pisos
  2. Loja de bricolage, casa e jardim
  3. Designer de interiores
  4. Fornecedor de pisos de madeira e laminados

Escrito pela empresa

Best4Flooring is an E-commerce flooring retailer. Orders accepted online 24/7.


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

384 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 83% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,3

Todas as opiniões

(384)

83 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great quality and price

The flooring arrived promptly, I'm very pleased with the quality. And it was a great price.

23 de janeiro de 2025
Opinião espontânea
logótipo da Best4Flooring Ltd

Resposta da Best4Flooring Ltd

Hi Gill

Thank you for your kind words and 5 star review

We are delighted to hear that you had such a great experience with us and our delivery partners. We strive to provide an excellent service from start to finish and are very grateful for your feedback.

We hope that you enjoy the flooring and look forward to welcoming you back for any future flooring needs.

Kind Regards
Best4Flooring

Classificada 5 em 5 estrelas

Great products..good prices & quick…

Great products..good prices & quick delivery

16 de janeiro de 2025
Opinião espontânea
logótipo da Best4Flooring Ltd

Resposta da Best4Flooring Ltd

Thank you for your 5 star review, we are thrilled to hear your positive feedback. We strive to provide the best quality vinyl and customer experience

We hope you continue to enjoy the flooring for many years to come and look forward to welcoming you back for any future flooring needs.

Kind Regards
Best4Flooring

Classificada 1 em 5 estrelas

Vinyl sheet Flooring looks ok but one…

Vinyl sheet Flooring looks ok but one of the adhesive bottle I ordered with the flooring didn't work. Had to rush to local store to get new adhesive.

17 de janeiro de 2025
Opinião espontânea
logótipo da Best4Flooring Ltd

Resposta da Best4Flooring Ltd

Thank you for taking time to provide a review

We are sorry to hear there was a problem with your order. Our customer service and sales lines are always happy to help if there is a problem when the order is received

Following your review I can see that our sales team has reached out to you to resolve the issue.

Kind Regards
Best4Flooring

Classificada 5 em 5 estrelas

Delivery quicker than I thought and…

Delivery quicker than I thought and great quality vinyl. This is my 2nd order from them as I like to change my vinyl every couple years. Will be ordering again soon for my kitchen floor

8 de janeiro de 2025
Opinião espontânea
logótipo da Best4Flooring Ltd

Resposta da Best4Flooring Ltd

Thank you so much for taking time to leave a review.

We are delighted to hear that you have continued to use our services for your flooring needs. We work hard to provide an excellent service.

We look forward to to welcoming you back again for your kitchen flooring and wish you all the best with your continued projects.

Kind Regards
Best4Flooring



Classificada 5 em 5 estrelas

A decent product

Its early days but it seems to be a decent product at a good price.
The delivery was according to the notice given.

3 de janeiro de 2025
Opinião espontânea
logótipo da Best4Flooring Ltd

Resposta da Best4Flooring Ltd

Thank you so much for taking time to providing feedback.

We try hard to provide quality vinyl at affordable prices and a top notch service.

I hope everything continues to meet your expectations and that you think of us again in the future for any of your flooring needs.

Kind Regards
Best4Flooring

Classificada 5 em 5 estrelas

They handled my decision to return the…

They handled my decision to return the initial purchase without any issues, and when I unintentionally ordered a larger vinyl floor than I had intended, they exchanged it for the correct size without asking, even though I was at fault. In addition, the quality is excellent and reasonably priced. Best4flooring has my highest recommendation, and I will most certainly be making another purchase from them. They made the effort to make sure I got everything I needed, and I appreciate that.

25 de dezembro de 2024
Opinião espontânea
logótipo da Best4Flooring Ltd

Resposta da Best4Flooring Ltd

Hi Gary

Thank you so much for providing such an excellent review.

We strive to provide an excellent service and try our best to work with you whatever the issue may be. We are delighted to hear that you would highly recommend us and look forward to assisting you again in the future.

Kind Regards
Best4Flooring

Classificada 1 em 5 estrelas

Vinyl flooring was ripped when we…

Vinyl flooring was ripped when we opened it,lucky we could get away with not using that part,and then 2 days after it ripped again, it's really soft, and the colour is starting to fade and has been coming off on my baby's clothes

20 de novembro de 2024
Opinião espontânea
logótipo da Best4Flooring Ltd

Resposta da Best4Flooring Ltd

We are sorry to hear that there has been a problem with your order. We take all complaints very seriously and our sales line are always happy to help you with any issues that you have.

The offices are currently closed over the Christmas period however someone from our sales office has reached out to you so we can register your complaint and start an investigation when the offices reopen in the New Year

Wishing you all the best over the festive period & look forward to speaking with you in the New Year

Best4Flooring



Classificada 5 em 5 estrelas

Happy Customer

A service above and beyond. Purchasing a small end of roll piece of vinyl cushion flooring for our boot room renovation and at an amazing price we didn’t expect immediate delivery due to living in deepest darkest Wales. Even Storm Darragh didn’t stop them, delivering within 3 days 🌟🌟🌟🌟🌟 Best4Flooring. Will definitely recommend

6 de dezembro de 2024
Opinião espontânea
Classificada 2 em 5 estrelas

Avoid because of very delayed delivery

After my experience with this company, it should be renamed Worst4Flooring. Although the ordering process was easy and I was able to specify a delivery date, actually receiving the goods was a massive headache.
My partner waited in all day for the delivery, which did not turn up. The next day, UPS updated the tracking site to say the package was no longer at the local depot, but didn't give a revised delivery date. I contacted Best4flooring, the phone number just kept ringing, my email was answered eventually by an anonymous person saying that there are sometimes delays - no apology. I had to press them to respond with useful information about where my parcel was, and when it would arrive. Eventually, a named person - Michelle - responded, who was both helpful and apologetic, managing to contact UPS about my missing parcel. As neither me nor my partner could guarantee to be in on a revised delivery date, I had to ask that the parcel was left without requiring a signature - not ideal. I finally received my package 9 days late, albeit Best4flooring had refunded the delivery charge.
My advice if you're thinking of ordering from this company is check first whether the carrier is UPS. If it is, place your order elsewhere, or collect it rather than requesting delivery.

12 de dezembro de 2024
Opinião espontânea
logótipo da Best4Flooring Ltd

Resposta da Best4Flooring Ltd

Good morning Tamsin,

I'm really sorry to hear about the issues you have experienced with your delivery. Please be assured the service you have received is not the norm and we are working extremely hard with UPS to investigate and get to the bottom of this to ensure it doesn't happen again.

Thank you for your patience

Classificada 5 em 5 estrelas

5* Service

I decided to return the first order which they did without any fuss and then when I accidentally ordered a larger vinyl floor than I was supposed to they swapped it for the right size without any questions asked even though it was my fault. The quality is also amazing and greatly priced. I will definitely recommend Best4flooring and will 100% be shopping with them again. I appreciate the trouble they went through to ensure I had what I needed.

28 de novembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Awful experience. Wrong item sent.

Unfortunately there isn't an option to leave no stars, if so, l would.
This was a terrible buying experience that went on for way too long to go into full detail.
The shortened version is that this was the first time our company had ordered from here. Luckily it was a very small " test " order with a view to the company being our regular supplier.

Ordered a beige vinyl with red, brown and grey flecks at a cost of just shy of £200, this was to complete a summer house job for our customer.

What arrived a few days later was a grey vinyl with green and grey flecks, clearly the wrong item had been supplied.

After the images had been " investigated " by Best4Flooring, a couple of days later, l was told there had been a labelling issue and l had indeed received the wrong item.

By this time, our customer had been left hanging with an unfinished job 😡

I was asked " would you keep the item for a 50% discount?" Erm, no, it's 100% incorrect, why would l keep it?

Was then told that the item l ordered wasn't like it looked in their photos online, it wasn't beige, it's infact grey...

So, l asked, rather than sending out the correct one, could you send out an alternative please as it is a beige one that's required?

The short answer was no.

I would have to return the wrong vinyl, wait for it to be inspected, get a refund, then reorder another vinyl....

This was all taking way too long.

I asked for it to be picked up, l would have a refund, and l will go to a shop and pick up a vinyl for my customer that has been more than patient.

I was told it would get collected Friday, l had to move a job as lm self employed, l waited in until 1pm then got a call to say it was now going to be collected on the Monday 😡

Monday came, after receiving no details of the collection, l got in touch with the courier company for an eta after getting nothing from Best4Flooring, they actually told me an ETA AFTER the roll had been collected...

I've just received a refund this morning followed by a curt email from Michelle, after ld chased up my refund.

This company needs a name change.

Worst4Flooring.

Never, ever again. No customer care whatsoever.

5 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Beautiful vinyl flooring

It was very easy to order and it was delivered quite quickly. Easy to lay and looks amazing. Our family are very impressed and will be ordering some shortly. Thank you very much.

31 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Brilliant, exceeded expectations!!

Finally found the flooring I had in my mind after weeks of looking! Sample sent which was a good size, price was really good and it looks fantastic! Flooring fitters even said it was great quality and we're amazed at the price! Very happy!

23 de outubro de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

Ordering was simple and product…

Ordering was simple and product delivered in good condition but we’re disappointed with the colour of the concrete bronze vinyl. It appears darker on the website than it is in reality and we looking for a dark colour.

16 de outubro de 2024
Opinião espontânea

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