After a water leak through the ceiling during our stay my actions prevented further damage as the water came down directly onto the tv and sideboard, I cleared the area and put down towels to protect... Ver mais
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Leia as opiniões dos outros
Staff are unresponsive, generally ignore queries, even after multiple attempts of asking. We've been using BoS for years, but the current state of them is terrible. Would suggest avoiding them until c... Ver mais
A empresa respondeu
Staying at Mariners Cottage in Aldeburgh that has building work on one side and lock up garage storage on the other. This morning we were woken at 7, and had to have all doors and windows closed whi... Ver mais
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Very nice house and garden, in a lovely quite village. Beds extremely comfortable, house immaculately clean. Local pub good, with entertaining young goats in the beer garden. Great walk from the house... Ver mais
A empresa respondeu
Informações sobre a empresa
- Casa rural
- também em
- Agência de viagens
Escrito pela empresa
Award winning agency specialising in stylish Suffolk holiday cottages. Over 400 beautiful Suffolk cottages available. Book your cottages in Suffolk now!
Informações de contacto
Pound Green Road, IP13 8LU, Woodbridge, Reino Unido
- 01728 638962
- customerservice@bestofsuffolk.co.uk
- www.bestofsuffolk.co.uk
1,5
Muito mau
194 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 80% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Fantastic breaks everytime.
Fantastic breaks everytime.
Company well organised with bookings and always smooth
18 de maio de 2021
Opinião espontânea
Resposta da Best of Suffolk
Dear Maureen,
Thank you for your 5 star review of our service.
We are pleased you had a fantastic break with us and hope to be able to welcome you back to one of our properties again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
Great online booking and service
18 de maio de 2021
Opinião espontânea
Resposta da Best of Suffolk
Dear Cheryl,
Thank you for your 5 star review.
We are pleased you found our service to be great and hope to be able to welcome you back to Suffolk again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
Resposta da Best of Suffolk
Thank you for your 5 star review of our service.
We are pleased you found the team to be professional and friendly and hope you enjoyed your time in Suffolk.
Kind regards,
Harry Peek
Guest Experience Manager
Great Service!
Good and accurate description of our property. Easy booking process. Security deposit returned promptly after stay. Good communications throughout.
18 de maio de 2021
Opinião espontânea
Resposta da Best of Suffolk
Dear Steve,
Thank you for your 5 star review of our service.
We are pleased you were happy with the property and service and hope to be able to welcome you back to Suffolk again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
Resposta da Best of Suffolk
Dear David,
Thank you for your 5 star review of our service.
We are pleased our team were able to be of assistance and hope you enjoyed your stay with us.
Kind regards,
Harry Peek
Guest Experience Manager
location location location supurb
location location location supurb. dog loved the garden we loved the space the equipment. could not have chosen better would without question stay again.
one smal thing the oven could have been cleaner but hey overal fantastic.
18 de maio de 2021
Opinião espontânea
Resposta da Best of Suffolk
Dear Ron,
Thank you for your 5 star review.
We are pleased you enjoyed your stay and appreciate the feedback.
We hope to be able to welcome you back to Suffolk again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
Great, friendly, consistent service
I am a return booker, having been using BoS for many years now. Their service is always consistently friendly, helpful and efficient. I will continue to book with them and would recommend them to anyone who has yet to discover their beautiful properties!
18 de maio de 2021
Opinião espontânea
Resposta da Best of Suffolk
Dear Kirstie,
Thank you for your 5 star review and continued loyal custom.
We are pleased you find our team to be helpful and friendly and look forward to welcoming you back to Suffolk again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
First Class Service
We will always holiday with Best of Suffolk as they provide excellent customer service and keep us updated with all the information needed. We can’t wait to use them again!
1 de maio de 2021
Opinião espontânea
Resposta da Best of Suffolk
Dear Maria,
Thank you for your 5 star review of our service.
We are delighted you enjoyed your stay with us and look forward to welcoming you back to Suffolk again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
5 Star Service
Absolutely faultless from start to finish. Clear, easy to use website, friendly reservations team, spotless cottage, and a wonderful, much-needed, stress-free break! Thank you Best of Suffolk!
30 de abril de 2021
Opinião espontânea
Resposta da Best of Suffolk
Dear Abi,
Thank you for your 5 star review of our service.
We are pleased you enjoyed your stay with us and hope to be able to welcome you back to Suffolk again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
A good experience.
We have used Best of Suffolk several times now and have always received a friendly and efficient service.
30 de abril de 2021
Opinião espontânea
Resposta da Best of Suffolk
Dear Liz,
Thank you for your 5 star review of our service and continued loyal custom.
We are delighted you have always received a friendly and efficient service and hope you enjoyed your stay with us.
Kind regards,
Harry Peek
Guest Experience Manager
Beautiful house, excellent service
We received excellent service from Best of Suffolk and the property we stayed in certainly lived up to our expectations and was just as beautiful as the photographs showed it to be. Best of Suffolk were responsive to calls and emails and you can tell that happy customers matter to them.
30 de abril de 2021
Opinião espontânea
Resposta da Best of Suffolk
Dear Melissa,
Thank you for your 5 star review of our service.
We are pleased you enjoyed your stay with us and that the team were able to be of assistance.
We hope to be able to welcome you back to Suffolk again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
Great service very polite and helpful
11 de março de 2021
Opinião espontânea
Resposta da Best of Suffolk
Dear Mrs Sharon Bowen McHugh,
Thank you for your 5 star review of our service.
We are pleased you found our service great and our team to be polite and helpful.
We hope to be able to welcome you back to one of our properties again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
Excellent customer service
11 de março de 2021
Opinião espontânea
Resposta da Best of Suffolk
Dear Andy,
Thank you for your 5 star review of our service.
We are pleased you found our customer service to be excellent and hope to be able to welcome you back again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
First Class Company
We have booked several Suffolk coastal breaks through Best of Suffolk. We keep returning because the standard of their properties is consistently excellent. They are extremely professional and it’s great to plan a getaway knowing you’re in such safe hands. Looking forward to June and our next stay booked through them in Southwold.
11 de março de 2021
Opinião espontânea
Resposta da Best of Suffolk
Dear Gaynor,
Thank you for your 5 star review of our service and continued loyal custom .
We are pleased you consistently find our properties to be excellent and our team are able to be of assistance.
We look forward to welcoming you to Southwold in June.
Kind regards,
Harry Peek
Guest Experience Manager
lovely large well equipped house in a…
lovely large well equipped house in a good quiet location good access to Southwold/ Kessingland/Lowerstoft. Only had a problem on a stormy night when the rain came through the kitchen ceiling, I assume that things are okay now....
11 de março de 2021
Opinião espontânea
Resposta da Best of Suffolk
Dear Ray,
Thank you for your review of our service.
We are glad you found the property to be well equipped and in a good location. We are sorry to hear of the issues experienced from the heavy rain and can assure you this has been rectified with the property owner.
We hope to be able to welcome you back again in the future and hope the weather is better for your next visit!
Kind regards,
Harry Peek
Guest Experience Manager
Lovely Stay
Have stayed with Best of Suffolk on several occasions. Always a great service with some beautiful properties.
11 de março de 2021
Opinião espontânea
Resposta da Best of Suffolk
Dear Hannah,
Thank you for your 5 star review of our service and continued loyal custom.
We are pleased you find our service to be great and have enjoyed your stays with us.
We hope to be able to welcome you back to one of our properties again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
Brilliant and easy
Brilliant and easy booking service from the start to well executed plans to deal with COVID-19 restrictions and easy refund of initial deposit.
The accommodation at Betsey Trotwood was astounding.
11 de março de 2021
Opinião espontânea
Resposta da Best of Suffolk
Dear Justin,
Thank you for your 5 star review of our service.
We are pleased you found the booking process to be easy and enjoyed your time at Betsey Trotwood.
We hope to be able to welcome you back again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
Excellent property
Excellent property , excellent service as always.
11 de março de 2021
Opinião espontânea
Resposta da Best of Suffolk
Dear Tim,
Thank you for your 5 star review of our service.
We are pleased you found the property and service to be excellent and hope to be able to welcome you back again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
Totally reliable service and excellent cottages
Been booking with them for years and always had a great experience, lovely properties and any little problems quickly resolved
11 de março de 2021
Opinião espontânea
Resposta da Best of Suffolk
Thank you for your 5 star review and continued loyal custom.
We are delighted you have always had a great experience and hope to be able to welcome you back again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
Fantastic property and location
Fantastic property and location. Would love to return.
11 de março de 2021
Opinião espontânea
Resposta da Best of Suffolk
Dear Carolyn,
Thank you for your 5 star review of our service.
We are pleased you found the property to be fantastic and hope to welcome you back again in the near future.
Kind regards,
Harry Peek
Guest Experience Manager
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