After a water leak through the ceiling during our stay my actions prevented further damage as the water came down directly onto the tv and sideboard, I cleared the area and put down towels to protect... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Staff are unresponsive, generally ignore queries, even after multiple attempts of asking. We've been using BoS for years, but the current state of them is terrible. Would suggest avoiding them until c... Ver mais
A empresa respondeu
Staying at Mariners Cottage in Aldeburgh that has building work on one side and lock up garage storage on the other. This morning we were woken at 7, and had to have all doors and windows closed whi... Ver mais
A empresa respondeu
Very nice house and garden, in a lovely quite village. Beds extremely comfortable, house immaculately clean. Local pub good, with entertaining young goats in the beer garden. Great walk from the house... Ver mais
A empresa respondeu
Informações sobre a empresa
- Casa rural
- também em
- Agência de viagens
Escrito pela empresa
Award winning agency specialising in stylish Suffolk holiday cottages. Over 400 beautiful Suffolk cottages available. Book your cottages in Suffolk now!
Informações de contacto
Pound Green Road, IP13 8LU, Woodbridge, Reino Unido
- 01728 638962
- customerservice@bestofsuffolk.co.uk
- www.bestofsuffolk.co.uk
1,5
Muito mau
194 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 80% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great choice of accommodation
Have booked with Best of Suffolk a few times now and have never been disappointed. The choice of accommodation is great and the place we stayed in last was by far the best we have experienced.
11 de março de 2021
Opinião espontânea
Resposta da Best of Suffolk
Dear Paul,
Thank you for your 5 star review of our service.
We are delighted we have been able to welcome you to a number of our properties and that you have enjoyed your stays with us.
We hope to be able to welcome you back again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
Professional, Knowledgeable, Helpful and Friendly - Great Team of People
Having just booked a surprise romantic holiday for my wife and I, the team at Best of Suffolk could not have been more helpful. Full of local knowledge and well informed of the properties they have to offer. Totally professional and helpful. A great team of people to do business with.
2 de março de 2021
Resposta da Best of Suffolk
Dear David,
Thank you for your 5 star review of our service.
We are delighted you found the team to be helpful and knowledgeable and look forward to welcoming you to Suffolk.
Kind regards,
Harry Peek
Guest Experience Manager
Brilliant large house beautifully furnished
It was a lovely house to stay in and we loved the brilliant kitchen breakfast room and the downstairs bedroom was just what we needed. It felt like home with nothing more you could want and beautifully furnished too. It was a little walk to the sea and then a brilliant walk to Thorpeness. We had a brilliant few days there and would return for another great week.
11 de fevereiro de 2021
Resposta da Best of Suffolk
Dear Jackie,
Thank you for your 5 star review of our service.
We are delighted you had an enjoyable stay with us and found the property to be beautifully furnished.
We hope to be able to welcome you back again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
Booking with Best of Suffolk could not
Booking with Best of Suffolk could not be easier. Staff are friendly and knowledgeable. The property we stayed in was spotless and Great care is taken with everything in the house. We had a wonderful holiday.
10 de fevereiro de 2021
Resposta da Best of Suffolk
Dear Robs,
Thank you for your 5 star review of our service.
We are pleased you found our team to be friendly and knowledgeable and you were able to enjoy a wonderful holiday at the property.
We hope to be able to welcome you back again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
They have always been good and…
They have always been good and attentive and continue to be. Stayed with them half a dozen times now.
10 de fevereiro de 2021
Resposta da Best of Suffolk
Dear Tim,
Thank you for your 5 star review of our service and continued loyal custom.
We are pleased you have found our team to be good and attentive and that we have been able to welcome you back on numerous occasions.
We hope to be able to welcome you to one of our properties again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
Best of Suffolk
Very easy and quick to book!
10 de fevereiro de 2021
Resposta da Best of Suffolk
Thank you for your 5 star review of our service.
We are pleased you found it quick and easy to book and hope you had an enjoyable stay with us.
We hope to be able to welcome you back again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
Best of Suffolk
Easy to Deal With.
Easy to deal with and property details are full and accurate. Selection of properties is good for the areas covered.
7 de fevereiro de 2021
Resposta da Best of Suffolk
Dear Denis,
Thank you for your 5 star review of our service.
We are pleased you found our team to be easy to deal with and that you were happy with our selection of properties.
We hope to be able to welcome you back again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
Best of Suffolk - Absolutely!
We've stayed in several properties managed by Best of Suffolk and they have all been first class. The properties have been spotlessly clean and well appointed with everything you need for a comfortable and relaxing break. On the occasions where we've had to contact a member of staff at Best of Suffolk they have been extremely helpful and any issue has been resolved quickly.
6 de fevereiro de 2021
Resposta da Best of Suffolk
Dear Carol,
Thank you for your 5 star review of our service and continued loyal custom.
We are delighted you have always found our properties to be first class and that you have been able to enjoy a relaxing and comfortable break.
We hope to be able to welcome you to one of our properties again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
Great company to book a lovely cottage…
Great company to book a lovely cottage in Suffolk.
First class customer service, will book again this year!
4 de fevereiro de 2021
Resposta da Best of Suffolk
Dear Lesley,
Thank you for your 5 star review of our service.
We are pleased that you found the cottage to be lovely and look forward to welcoming you back later this year.
Kind regards,
Harry
Friendly, helpful and professional team
Have used the company for many years and have always found them friendly, helpful and professional. This was really highlighted during our most recent trip which was affected by travel restrictions.
3 de fevereiro de 2021
Resposta da Best of Suffolk
Dear Paula,
Thank you for your 5 star review of our service and continued loyal custom.
We are delighted that you found our team to be friendly and helpful and that we were able to be of assistance with your recent booking.
We hope to be able to welcome you back again in the future.
Kind regards,
Harry
Perfect property and excellent service
3 de fevereiro de 2021
Resposta da Best of Suffolk
Thank you for your 5 star review of our service.
We are pleased that you found the property to be perfect and our service to be excellent.
We hope to be able to welcome you back to one of our properties again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
Lovely properties and helpful staff.
Quick and helpful responses from BoS make booking easy. Flexible approach during Covid. A great range of properties available, and always at a very high standard.
3 de fevereiro de 2021
Resposta da Best of Suffolk
Dear Lindsey,
Thank you for your 5 star review of our service.
We are delighted that you found the booking process to be easy and our properties to be of a very high standard.
We hope to be able to welcome you back again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
Superb swift customer service…
Superb swift customer service (especially with refund due to the lockdown). Would not hesitate to book going forward and would highly recommend.
3 de fevereiro de 2021
Resposta da Best of Suffolk
Dear Mr Curry,
Thank you for your 5 star review of our service.
We are pleased that you find our service to be superb and swift and hope to be able to welcome you back to one of our properties again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
Wonderful selection of cottages
I have booked with Best of Suffolk 4 times
The booking process has always been without any problems
their website is easy to use, with excellent photos and information of their cottages and the surrounding area
which makes choosing the right cottage for you alot easier
and letting dogs go free in selected ones is a bonus.
21 de janeiro de 2021
Resposta da Best of Suffolk
Dear Sue,
Thank you for your 5 star review of our service and continued loyal custom.
We are pleased that you found our booking process and website to be easy and that the information and photos helped you to find a suitable property.
We hope to be able to welcome you back to one of our properties again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
Great collections of very stylish properties
Great collections of very stylish properties which suits to many people including dog owners. Great support and arrangement with booking, during stay etc.
Will be booking again!
20 de janeiro de 2021
Resposta da Best of Suffolk
Dear Mrs Chung,
Thank you for your 5 star review of our service.
We are pleased you find our properties to be stylish and that the team were able to support with your booking.
We look forward to welcoming you back again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
Best of Suffolk have always offered…
Best of Suffolk have always offered excellent service and great properties.
20 de janeiro de 2021
Resposta da Best of Suffolk
Dear Nigel,
Thank you for your 5 star review of our service.
We are delighted that you have found our service and properties to be great and hope to be able to welcome you back again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
Always great using Best of Suffolk
Always great using Best of Suffolk. Always helpful - even first thing on a Sunday morning! Can’t wait til we’re able to go on our next Best of Suffolk break.
20 de janeiro de 2021
Resposta da Best of Suffolk
Dear Becky,
Thank you for your 5 star review of our service and continued loyal custom.
We look forward to welcoming you back in the near future.
Kind regards,
Harry Peek
Guest Experience Manager
Always friendly and efficient
Always friendly and efficient. Reasonably priced for the area.
20 de janeiro de 2021
Resposta da Best of Suffolk
Dear Patricia,
Thank you for taking the time to leave a review.
We are pleased that you found our team to be friendly and efficient and delighted you find our properties to be good value.
Kind regards,
Harry Peek
Guest Experience Manager
We have been using Best of Suffolk for…about 8 years.
We have been using Best of Suffolk for about 8 years now and never had any problems. Always happy to help if needed.
13 de janeiro de 2021
Resposta da Best of Suffolk
Dear Mrs and Mrs Mollicone,
Thank you for your review and continued loyal custom.
We are delighted that we have been able to welcome you to our properties over the past 8 years and hope to be able to welcome you back again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
Used last year for the first time
Used last year for the first time. Impressed with service. Easy to use and will definitely book through them again
13 de janeiro de 2021
Resposta da Best of Suffolk
Dear Susan,
Thank you for your 5 star review.
We are delighted that you were impressed with our service and look forward to welcoming you back again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.