Best Reception Opiniões 

112
TrustScore: 2.5 em 5

2,7

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

As an ex-employee i found when the company was bough out by Message direct, the ethos was lost and the clients were given bad customer service , the existing employees were not listened to when change... Ver mais

Classificada 5 em 5 estrelas

After struggling with always being available to answer calls for a while and never knowing when the phone would ring we bit the bullet and had a trial with Best reception. It has been a game changer... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Just setting up my new Audiology business Draig Hearing in Swansea. Being a new business I needed a reception system as I could'nt not afford a receptionist at this stage. Best reception have been e... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Excellent service. They brought me onboard after the 2nd Covid-19 lock down with an introductory offer. I was getting busier in clinic & I was missing calls from new patients. Since then I haven't mi... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Call center
  2. Serviço de empresa para empresa
  3. Serviço de hospedagem web
  4. Serviço de atendimento telefónico

Escrito pela empresa

Our friendly Best Receptionists have been expertly handling calls for our clients since 2006. Providing the very best telephone answering service for you and your callers. Our call answering team have a proven track record of fantastic customer service. We are extremely proud of our excellent client retention which demonstrates just how well our remote phone answering service works. Our friendly team are all UK based at our offices, in Ware, Hertfordshire. This enables our management team to ensure that everyone is up to date, following protocols and are providing your callers with the professional telephone answering service that our customers expect.


Informações de contacto

2,7

Mau

TrustScore: 2.5 em 5

112 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Geralmente responde dentro de duas semanas

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2,7

Todas as opiniões

(112)

2 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Best reception - the best virtual receptionists

Brilliant company - absolutely fantastic communication from the initial phone call through to setting up the contract and beyond. Nothing is a problem, the staff communicate regularly with our company to ensure that everything runs smoothly and scripts are kept up to date. Brilliant at using the online diary system that we have too and no complaints from our clients. Would not hesitate to recommend them to anybody. Absolutely fantastic value for money.

28 de junho de 2022
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Resposta da Best Reception

Hi Simon,

Thank you for this fantastic feedback! It's great to hear that you have had a positive experience with us from the very start! We are very proud of our team here and so it's great to hear that they are providing you with the best virtual reception service! I'll be sure to pass your comments over to the team.

Best wishes,
The Best Reception Team

Classificada 5 em 5 estrelas

A Best Reception client since 2008

We've been using Best Reception since 2008. At the outset we didn't have the resource to answer calls directly and as we grew it morphed to being for support at particularly busy times.

Great company and team, have been with us as we grew.

28 de junho de 2022
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Resposta da Best Reception

Hi Joe,

Thank you for this lovely review we really appreciate it! It's been a pleasure working with you over the years and we hope we can continue to be the support your business needs going forward.

Best wishes,
The Best Reception Team

Classificada 5 em 5 estrelas

More than a call answering service.

I've been using Best Reception for a few years now and I'm really happy to be able to say a few words of appreciation in support of them. In the time that I've been using their services I can't think of any occasion where I didn't feel that they had the best interests of my company at heart. I've used other answering services before and their responses to my patients questions always sounded either scripted or confused. I think the best feedback that I can give is that my patients have no idea that I use a remote answering service as they're calls are handled with efficiency, politeness and attention to detail. They are genuinely surprised when they show up at my clinic and expect to see the receptionist that handled their enquiry. And that leads me to my final point in that they are more than an answering service. I know for a fact that they have converted enquiries into confirmed appointments with they're personable handling of each individual. They are an important member of my team and I'm more than happy in allowing them to be the first point of contact with the public.

27 de junho de 2022
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Resposta da Best Reception

Thank you for this amazing feedback Hussein! It has been a pleasure to work with you over the last few years and we are so pleased to hear that our staff are having such a positive impact on your business and clients! I will certainly feed your comments back to the team!

Best wishes,
The Best Reception Team

Classificada 5 em 5 estrelas

Great reception service

Great reception service - reliable and efficient. I would highly recommend

24 de junho de 2022
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Resposta da Best Reception

Hi Kathryn,

Thank you so much for this lovely review! I will be sure to feed this back to the team.

Best wishes,
The Best Reception Team

Classificada 5 em 5 estrelas

Best reception are an excellent call…

Best reception are an excellent call answering service. Very professional and always quick to respond and resolve any issues that may occur. Highly recommended.

20 de junho de 2022
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Resposta da Best Reception

Thank you so much Alan for your lovely review. We are so pleased you are happy with our service!

Classificada 5 em 5 estrelas

Great telephone reception service

I have been using Best Reception for a number of years now and have always been happy with their service.
They offer a high standard of telephone reception and amend their script to suit any changes in my service as soon as I inform them.
I definitely recommend them.

16 de junho de 2022
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Resposta da Best Reception

Thank you so much Stephanie! We are so pleased to hear that you are happy with your Best Reception service and that we are adapting to your service needs as and when necessary. I will pass on your feedback to the team.

Classificada 5 em 5 estrelas

Very helpful team

Very helpful team. I have used Best Reception for both the organisations that I run, and we are very happy.

16 de junho de 2022
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Resposta da Best Reception

Thank you so much for your lovely feedback James. It is our absolute pleasure to help your businesses out.

Classificada 5 em 5 estrelas

Friendly, Efficient Service

I have been using Best Reception for nearly 2 years, running a multi clinic physiotherapy practice in Edinburgh. Our services are quite complicated but the BR team manage fantastically with a script that has been streamlined over the years.
The team are very helpful, friendly and polite and our patients are delighted to speak with a person instead of an answer machine.
I highly recommend Best Reception.

15 de junho de 2022
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Resposta da Best Reception

Thank you so much for your lovely recommendation! We are so glad that our Best Reception service is working for you and that your patients are happy too!

Classificada 5 em 5 estrelas

Highly Recommend

We have been using Best Reception for our Podiatry and Multi Disciplinary clinic for nearly 10 years now and the service and communication we receive is always excellent. Would highly recommend.

15 de junho de 2022
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Resposta da Best Reception

Thank you so much Peter, we are so pleased you find our service and communication to be so good - that's what we aim for! I will pass your lovely feedback on to the team.

Classificada 5 em 5 estrelas

I owe a multidisciplinary clinic in…

I owe a multidisciplinary clinic in London and I have been using Best Reception for over a year now and this has been one of the best business move ever :-). They are highly professionals, efficient, super friendly and helpful. A delight to work with :-) I strongly recommend them.

15 de junho de 2022
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Resposta da Best Reception

What lovely feedback Stephanie, thank you so much! We are so pleased you have found us to relieve some of the pressure! I will pass on your comments to the team.

Classificada 5 em 5 estrelas

A great team and service

A great team and service. The phones are the first point of contact for our clients and Best reception team leave a great impression. Some even come into the premises looking for the lovely person they spoke with! As a small business owner through COVID times, this team made me feel supported and helped keep things running. Highly recommend them!

15 de junho de 2022
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Resposta da Best Reception

Thanks so much Ayshe! We are so pleased that your customers are impressed with our receptionists and that you have felt supported throughout. Our clients are so important to us so this means a lot!

Classificada 5 em 5 estrelas

Brilliant Service!

Brilliant Service, have been a customer for years and all impressed how professional and good value quality service always given!

15 de junho de 2022
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Resposta da Best Reception

Thank you so much Fraser! We will pass your comments on to the team!

Classificada 5 em 5 estrelas

I started using Best Reception in 2007…

I started using Best Reception in 2007 and have never looked back!

I choose to have my missed calls emailed to me, unless they are a young person (or their Parent/Carer) - or a lost course delegate(!) and then they try patching them through.

So, I know that if I get a call from Best Reception it is one that I need to try to answer, otherwise general calls to my 0800 just come through as emails for me to respond to as and when I can.

Fantastic team, nothing too much trouble (oh and forwarding faxes can be occasionally useful too)!!...

15 de junho de 2022
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Resposta da Best Reception

Thanks so much Becki for your lovely review! We are so pleased that the service is working so well for you and that the team are taking the weight off your shoulders!

Classificada 5 em 5 estrelas

I have used Best Reception for 4-5…

I have used Best Reception for 4-5 years and I highly recommended them. My patients comment on the helpful, kindly service and it works really well administratively.

8 de junho de 2022
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Resposta da Best Reception

Thank you Maria for your lovely feedback! I am so glad your patients are finding our service helpful and that we are making life easier for you administratively.

Best wishes,
The Best Reception Team

Classificada 5 em 5 estrelas

Its a great service however much you…

Its a great service however much you use them they always answer the calls perfectly and the contact info is passed on clearly. Great value for money packages. Recently, Best reception went above and beyond when the hospital was trying to contact me and I had left the divert on. The young lady had the common sense to phone me on my mobile and put through the call. I was truly grateful for this exceptional service.

8 de junho de 2022
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Resposta da Best Reception

Thank you so much Roy for your lovely feedback! I have passed on your comments to the receptionist that took your call from the hospital - we do always try to go the extra mile and it's good to hear that this worked for you!

Best wishes,
The Best Reception Team

Classificada 5 em 5 estrelas

An excellent company

I rarely write reviews but I've been using Best Reception for nearly a decade and they are an excellent company and I'm very happy to recommend them.

7 de junho de 2022
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Resposta da Best Reception

This is so lovely to hear - thank you! This review really means a lot to the team. We look forward to continuing to work with you over the next 10 years!

Best wishes,
The Best Reception Team

Classificada 5 em 5 estrelas

Great professional service

A great team, professional service.
Our calls are always answered promptly and professionally. Any challenges are always resolved quickly.

7 de junho de 2022
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Resposta da Best Reception

Thank you so much for your lovely feedback Stacey! I have passed on your comments to the team.

Best wishes,
The Best Reception Team

Classificada 5 em 5 estrelas

Excellent service and very accomodating…

Excellent service and very accomodating . Highly recommend.

7 de junho de 2022
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Resposta da Best Reception

We are so pleased you are finding Best Reception is working for you!

Best wishes,
The Best Reception Team

Classificada 5 em 5 estrelas

I have been using Best Reception for…

I have been using Best Reception for the last year, and it has been a great experience, compared to my previous provider.
The team are very helpful, communicative and proactive. Ive had good feedback from clients calling to make an appointment with the clinic, or with general enquiries. They also deal with enquiries in an intelligent, efficient way. As the first point of contact people have with our clinic the first impression, of course, is very important, and I feel assured that they present a very positive impression. No hesitation in recommending them. Thanks team!.

26 de maio de 2022
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Resposta da Best Reception

Hi Jason,

Thank you for taking the time to leave us this lovely feedback! It's great to hear that you would recommend us and that our service is able to have a positive impact on your business and clients! I'll be sure to pass your comments on to the team.

Best wishes,
The Best Reception Team

Classificada 5 em 5 estrelas

We have been using Best Reception for…

We have been using Best Reception for over 10 years and have always found them very good, professional and polite. We would recommend them.

25 de maio de 2022
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Resposta da Best Reception

Hi Mark,

Thank you for taking the time to leave us this great feedback! It's great to hear you would recommend us! I'll be sure to pass your comments on to the team.

Best wishes,
The Best Reception Team

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