Had a query Sunday morning about a £3 fine for not attending an event when in fact I had attended. Sent an email to Customer Services not expecting an answer until Monday at the earliest. Within an h... Ver mais
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Localização
Alterar localização1 MacDonald Road, N19 5DD London, GB
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Leia as opiniões dos outros
Great gym, facilities and staff. The frustrating part is the gender-specific days for the sauna, etc (I'm sure there's a reason e.g. cultural, or women feel more comfortable that way?). Also, why is... Ver mais
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Swimming Class Archway Leisure I just wanted to say thank you so much for the incredible progress on my little 6 years old boy has made in such a short time with his teacher. At the beginning, I was... Ver mais
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So many improvements! Many of the issues have been addressed and the centre is feeling well taken care of. Mens changing room toilet is fresh, updated and clean. They have changed the water filter,... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Informações de contacto
1 MacDonald Road, N19 5DD, London, Reino Unido
4,2
Bom
52 opiniões
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Resposta da Better - Archway Leisure Centre
Hi Ali
Thank you for your review,
We are very pleased to see the instructors are providing an excellent service.
Thank you for choosing Better.
Kind Regards
Amir
I've always enjoyed the Better Swim…
I've always enjoyed the Better Swim pools. The young woman at Archway pool on Friday, 16th August at about 18:30 was particularly helpful and kind.
16 de agosto de 2024
Opinião espontânea
Resposta da Better - Archway Leisure Centre
Hi Munkittytunkitty,
Thank you for your review.
We are so happy to hear that you enjoy our pools and specifically Archway.
Warm Regards
Hazal
My son loved the teacher and had a…
My son loved the teacher and had a great first session. Thank you Christian for making the lessons so fun!
8 de agosto de 2024
Resposta da Better - Archway Leisure Centre
Hi Ruth,
Thank you for taking the time to leave a review, it is much appreciated.
We are glad to hear that you are enjoying the facilities at ArchwayLeisure Centre and we hope it stays this way.
Keep us updated about how your son's swimming lessons go and we hope he continues to enjoy them.
If you ever need help or support, please don't hesitate to ask our staff.
Kind regards
Kareem - Customer Service Assistant
Hi l would give 3 stars because the…
Hi l would give 3 stars because the staff are lovely...I am a new member. Went to Aqua class last evening...the pool is very dirty and so are changing rooms.The pool needs a deep clean all around especially the inside tiles at the waters edge which are Black with body dirt.This is unacceptable! Especially after a pandemic! Was scary. Wear and tear is one thing but dirt is another. You have hundreds of people and children using this space.Please sort it out....
22 de maio de 2024
Opinião espontânea
Resposta da Better - Archway Leisure Centre
Hi Miss Daneman,
Thank you for your review.
We are disappointed to hear of your experience at Archway Leisure and we have passed on your feedback to the centres management team.
Warm Regards
Hazal
Customer service
Paid for sauna but arrived on a wrong g day, the credited me for a session.
They've a good customer team, but not always have prompt reply.
18 de maio de 2024
Opinião espontânea
Resposta da Better - Archway Leisure Centre
Good Morning Cherie,
Thank you for your review.
We are delighted to hear that you were credited for your activity which you attended on the wrong day. We pride ourselves on our Customer Service Excellence and we are thrilled to hear that this was the great service you received. Please be conscious if you send an email to Customer Services the response can take up to 72 hours. If your enquiry is urgent please contact us by telephone so we can assist you on the spot. We hope you can now continue with your membership at the Archway Leisure Centre and enjoy the great activities they have on offer for all ages and abilities.
Kind regards,
Charmaine
The staff are quite nice but the…
The staff are quite nice but the sharing spaces are really really dirty, there are no hair dryer working and no opportunity to bring yours as the plugs are not visible. The swimming pool has sand and dirt in it.
All in all the space is not keep well unfortunately..
10 de maio de 2024
Resposta da Better - Archway Leisure Centre
Hi Sara
Thank you for taking the time to leave a review.
We are sorry to hear that your experience at our center has not been positive. We have forwarded your feedback to the General Manager for further review.
However, we are happy to know that you had the chance to speak with our staff during your visit.
Kind Regards
Amir
The phone help great, class mixed bag
The phone help with Better was great!
As for classes: The foundation class for my 4-year old was brilliant. However the bronze cap class at 10:45 on Sunday at Archway was pretty awful. The teacher, he wasn’t really teaching the kids were crashing into each other, this went on and on. He didn’t do anything to resolve it and then it was the end of the lesson. Would love if we had a dedicated focused instructor
14 de janeiro de 2024
Resposta da Better - Archway Leisure Centre
Dear Atakan,
I hope this message finds you well. I wanted to personally thank you for taking the time to share your recent experience with us. Your feedback is extremely valuable to us as we strive to provide the best service possible to all our customers.
I am glad to hear that our agent was able to assist you in a helpful and professional manner. However, I am sorry to hear that your child did not have the best experience in the Development class for swimming lessons. I can understand how disappointing this can be and I want to assure you that we take your concerns seriously.
I have personally passed on your feedback to the centre manager, and we will be looking into the points you have raised to ensure that we can improve the quality of our services.
Thank you again for your feedback, and please do not hesitate to reach out to us if you have any further concerns.
Warm regards,
Charmaine
Hello
Hello, I have been using the facilities at the Archway Leisure Centre.
1. The changing rooms are extremely dirty.
2. I had booked 2 classes back to back. I attended one and got an injury in my hand (2 cuts) which prevented me from going to the second class which was Boxfit and I was charged £3 for it. I think it was really unfair. I could have easily not cancelled and you wouldn't have know if I attended it or not as I was already in the facilities.
30 de outubro de 2023
Resposta da Better - Archway Leisure Centre
Good Afternoon Ankita,
Thank you for your review.
I am very sorry to hear that the changing rooms are not up to standard when you attend the Archway leisure centre. I am also very sorry to hear of the injury you received when you attend one of our Fitness Classes. If you have received a penalty charge for not attending the session you can speak to the staff at the centre to explain why you were unable to attend and they will assist you with the removal of the penalty fee. In regards to the changing facilities, I will escalate this matter for the immediate attention of the centre manager so they can look into this and resolve this as a matter of urgency.
Hope this helps.
Kind regards,
Charmaine
First swimming lessons
It was my 5 year old twins first swimming lesson and the teaching instructor was great.
My only complaint is that the app/Better account system is very confusing. Saying that, customer services were excellent and helped me resolve my issues immediately.
26 de setembro de 2023
Resposta da Better - Archway Leisure Centre
Good Evening Emma,
Thank you for your review.
We are delighted to hear that your twins enjoyed their first swimming lesson at The Archway leisure centre and the Instructor was kind and patient. We hope they continue to enjoy their lessons at this centre and achieve their desired goals. We are sorry to hear that the system was difficult and confusing to navigate and I will pass on this feedback to the Web developers.
Hope this helps.
Kind regards,
Charmaine
I bought a membership &once i uploaded…
I bought a membership &once i uploaded relevant documents as proof my account was quickly processed &up&running so i have been able to enjoy many swimming sessions &the staff at the centre have been polite &helpful
7 de setembro de 2023
Resposta da Better - Archway Leisure Centre
Hi Debra
I am delighted to hear the process of signing up and the activation of your membership went so well.
We hope you continue to enjoy our swimming lessons at our Centre and I will pass your review on to the Manager
for the staff.
Thank you for your review
Regards
Amir
Registration device wasn’t working
The device used to register the kids was not working at the start of the class. My daughter was not asked for her name (it was her first week), and the instructor did not introduce himself. I had to double check that my daughter, who is a non-swimmer, was joining the correct class as things generally seemed confused. This did not give me a great impression on our first week and could be a safety issue if kids accidentally join a class above their level.
However, once the class started the instructor seemed good with the kids and my daughter enjoyed her class.
9 de setembro de 2023
Resposta da Better - Archway Leisure Centre
Good Morning Anon,
Thank you for your review.
I am sorry to hear that your daughter's lesson did not get off to a great start. We will share your feedback with the centre so they can improve on each child's first introduction to their lessons. Through feedback we can identify improvement areas and provide a better service. We are happy to hear that your daughter enjoyed her first lesson and we hope she can continue to enjoy her lessons at the Archway leisure centre.
Kind regards,
Charmaine
So fun
So fun and simple to learn swimming for little ones. Great teaching method 💯
15 de julho de 2023
Resposta da Better - Archway Leisure Centre
Good Afternoon Vaida,
Thank you for your review.
We are delighted to hear that you are enjoying the swimming lessons at the Archway leisure centre. We pride ourselves on our excellent customer service so we are happy to hear that you are enjoying our facilities. We hope you continue to enjoy swimming lessons at the Archway leisure Centre.
Kind regards,
Charmaine
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