The trainer of stage 5 is really nice and helpful. But the pool stays cold throughout winter. Only one hair dryer for entire changing room. Only 6 showers which is not enough for large amount of swimm... Ver mais
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Localização
Alterar localizaçãoRomford Road 189, E15 4JF London, England, GB
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Leia as opiniões dos outros
Would love to see more women only swim sessions - especially that don’t clash with rush hour. Fantastic disabled facilities- just maybe needs a bit of upkeep, otherwise great. Some small main... Ver mais
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I just had a call with Amy from customer service and my God she was excellent. Incredibly help and just went above and beyond her role to support me. I ended up freezing my account for a few months du... Ver mais
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Mr. Ibiomotayo is incredibly prompt and professional. He recognised my need, picked up on my issue right away, and resolved it with ease. I wish the other two former coworkers had been like him and tr... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Informações de contacto
Romford Road 189, E15 4JF, London, England, Reino Unido
3,6
Aceitável
84 opiniões
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Poor communication with customers
I received no information about the move over from Newham Active to Better, until Better sent me an email a few weeks ago, informing me my membership fees would be going up. They had not taken on board my current reduced fee arrangements. This week I received a formal introductory letter, by post, telling me about Better and advising me to download the Better app which I have only done in part, as my gym location does not show up. When I called customer services a few days ago, I was told my gym wouldn’t appear till the 1st April (takeover day). Yet somehow the gym location does appear for the purposes of leaving this review. I was also told I would only be able to sign up to classes from the 1st April. There is absolutely no information about what classes Better will be offering us. I am no longer able to book any classes on the Newham Active app as of 28th March! And I have no access to the classes under Better. Better has failed in keeping its new customers properly informed. Not a great start!
20 de março de 2024
Resposta da Better - Atherton Leisure Centre
Dear Dee,
I would like to express my gratitude for taking the time to provide us with your review.
I am writing to apologise for the delay in communication regarding the changes in operator for the Newham Leisure centers. As our official role as the operators will not commence until April 1st, we are unable to assist customers with membership queries at this time. However, I assure you that your membership fees will remain the same, and if you have received any information stating otherwise, please do not hesitate to contact us at customerservices@gll.org. We will investigate the matter and provide you with a resolution.
Please be informed that we are unable to provide details on the fitness classes that will be available until April 1st. However, once the centers are under our management, you will be able to view the classes available through the App.
Thank you once again for your review, and we look forward to serving you soon.
Best regards,
Charmaine
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