We had our son’s first swimming lesson last Saturday, and he was quite scared of the water because he thought it was too deep. However, Dean was so helpful, patient and reassuring that he made our s... Ver mais
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Localização
Alterar localizaçãoPitfield Street, N1 5FT Hackney, GB
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Leia as opiniões dos outros
Better is a nation-wide chain of health centres (eg. gym, swimming pool etc) that serves local communities in the respective areas. I rang up the Better Gym Hackney/East London helpline recent... Ver mais
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Britannia leisure centre has taken almost a month to fix an issue with the sauna. Having been repeatedly advised it’ll reopen week after week. Clearly the management there are not prioritising issues... Ver mais
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I just wanted to leave a review to say how impressed I was with the service I received from Dan this evening. I was having trouble booking tennis courts, but he jumped in to help right away. In fact... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Informações de contacto
Pitfield Street, N1 5FT, Hackney, Reino Unido
3,8
Bom
142 opiniões
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It was great and I got a good workout
28 de maio de 2024
Resposta da Better - Britannia Leisure Centre
Hi Sanoya,
Thank you for your review.
We are so happy to read this and to hear that you enjoyed your workout - keep up the good work!
Warm Regards
Hazal
Excellent facilities
18 de maio de 2024
Resposta da Better - Britannia Leisure Centre
Hi Panos,
Thank you for your review.
We are so happy to hear you are enjoying Britannia Leisure Centre - it truly is an amazing facility!
Warm Regards
Hazal
First time at the swimming pool
First impression overall very pleasant, but with few minor disappointments after visiting main swimingpool area today. On the good side - new facility, clean and well-maintained.
Just a few minor complaints though. Firstly, something I struggle to understand why swiminpool lockers still require a pound to open, I mean with all the available tech we have these days, a brand new facility like this could have a better system in place - I never carry cash on me these days and to arrange a pound to be able to have a locker access is a little annoying. Secondly was struggling to find male changing room, couldn't see the signs anywhere and only later found out by asking staff that theres no dedicated male changing room for swiming area. This isnt a big problem that there is only a mixed changing facility on site within swimming poolbut a better, more visible sign before entering changing room would be helpful. I think the only visible sign I found was - family changing room, thought I wasn't in the right place, bit confusing. Also it was a very busy period , a lot of people around but no sitting places available in the area before entering the changing rooms and its where we take off our shoes, would be nice to provide more seating places there.
Lastly its great sauna is available straight within the swimming area but the temperature was far from what sauna experience is supposed to be, I left after 10 minutes practically without any sweat. Would be great to make sure the optimal temperature is maintained.
Apart from these minor disappointments, I really enjoyed the experience and will be coming back
24 de fevereiro de 2024
Opinião espontânea
Resposta da Better - Britannia Leisure Centre
Hey Marcin!
Good morning and thank you so much for taking the time to give us your review and feedback. We really appreciate it!
We're sorry to hear that you experienced some issues during your visit to the Britannia Leisure Centre, but we're grateful that you still managed to enjoy your time there. Your feedback is important to us, and we'll make sure to pass it along to the centre manager so they can address the concerns you raised.
Although we may not be able to fix everything right away, we'll do our best to address the issues that we can in a timely and efficient manner. We hope these changes will make your next visit even more enjoyable!
Thanks again for your feedback, Marcin. We look forward to welcoming you back to the Britannia Leisure Centre soon!
Best regards,
Charmaine
Great space and facilities
Nice and varied facilities at the newly built centre (Britannia in Hackney). Great design, light and space. Friendlier staff. I recommend!
10 de janeiro de 2024
Resposta da Better - Britannia Leisure Centre
Good Afternoon
Thank you for taking the time to leave our centre and staff a review.
We are very pleased to see you are enjoying your time with Better.
Your feedback will be passed on to the centre and hope you get to use all of the facilities available, including the rooftop football pitches!
Kind Regards
Amir
Frustration about the classes
Joined the gym with excitement but was disappointed by the sparse Pilates class schedule, offered only once a day in the mornings conflicting with my work hours. The popularity of these classes adds frustration, as they fill up within seconds each evening, turning sign-ups into a competition. On a positive note, the gym facilities and staff are commendable, but the limited Pilates options impact the overall experience negatively. Hoping for improvements in class availability and a more inclusive registration process.
24 de janeiro de 2024
Resposta da Better - Britannia Leisure Centre
Good Morning
Thank you for taking the time to leave a review.
We are pleased to see you are finding the gym and staff commendable.
In regards to our classes and activities, these are available 6 days before taking place, this allows all of our members to have the opportunity to make a booking.
Your feedback has been passed on to the centre, they will be able to look into the availability of more classes.
I hope this helps
Regards
Amir
A lot of the cardio equipment is out of…
A lot of the cardio equipment is out of service including treadmills which is the most popular machine. When I went on to an exercise bike to wait for a treadmill I was getting it set up and realized one of the pedals was gone. Cleanliness is also an issue, there have been multiple soap dispensers in the women’s changing rooms that have been empty for days at a time.
22 de janeiro de 2024
Resposta da Better - Britannia Leisure Centre
Good Morning Andrea,
I hope you are doing well today. I am writing to express my gratitude for taking the time to share your feedback with us regarding your recent experience at the Britannia Leisure Centre.
I am sorry to hear about the issues you faced during your visit. Please rest assured that your feedback is of utmost importance to us and we take it very seriously. We understand the impact that such experiences can have on our customers and we are committed to making things right.
I have immediately escalated your concerns to the centre manager for their immediate attention. They will investigate the points you have raised and take appropriate measures to address the issues promptly. We value your business and appreciate your patience as we work to resolve these matters.
Please let us know if there is anything else we can do to ensure your satisfaction in the future.
Thank you again for bringing this to our attention.
Best regards,
Charmaine
Resposta da Better - Britannia Leisure Centre
Good Morning
Thank you for taking the time to leave a review.
It's great to see you are enjoying your time at our centre.
We hope this continues!
Kind Regards
Amir
A beautiful gym with everything at hand
I was recommended this gym from my Physiotherapist after a spinal injury. I was offered assistance from a specialised assistant on how to use the gym apparatus and the swimming pool.
Britannia is a beautiful gym and the cafe area too. I looked forward very much to going and the staff were excellent.
29 de julho de 2023
Opinião espontânea
Resposta da Better - Britannia Leisure Centre
Good Afternoon
We are very pleased to see you are enjoying our Britannia Leisure Centre alongside the centre staff.
We hope your journey with Better is enjoyable and that you have the opportunity to use all of the facilities at Britannia.
Kind Regards
Amir
Katherina was wonderful
Katherina was wonderful at explaining what is involved with my membership and taking me through exercises, and made it much less daunting for me after not using the gym for a long while. Where I am let down is when trying to book classes on the app. I can never get a space for aqua aerobics and even though I am on the waiting list and a space becomes available I don't get a notification on the app only an email. This should be automated so you move from the waiting list automatically when a space becomes available.
3 de novembro de 2023
Resposta da Better - Britannia Leisure Centre
Good Afternoon Iyanu,
Thank you for your review.
We are very happy to hear that Katrina was kind, welcoming and professional when assisting you with joining online and during your induction. We hope you can continue to enjoy the Britannia leisure centre and the great activities they have on offer. In regards to the booking of Fitness Classes, most customers do this a week in advance as these get booked up very quickly. As a prepaid member you can book 7 days in advance from 10pm at night so if you try to book at that time you should get a space.
The waiting list does not guarantee you a space in a class as you would only get a notification once someone cancels their session. However, everyone who is on the waiting list will also receive the same email notification so it's fastest finger first as to who get the space. We are unable to notify our customers via text message or via the App so this is why this is done by email.
Hope this helps.
Kind regards,
Charmaine
I am very delighted with the gym with…
I am very delighted with the gym with all its structure and the very good service, thank you very much for the service.
1 de novembro de 2023
Resposta da Better - Britannia Leisure Centre
Good Evening Lisandro,
Thank you for your review.
We are very happy to hear that you are enjoying your membership at the Britannia leisure centre. We hope you continue to enjoy this centre and the great activities they have on offer.
Kind regards,
Charmaine
Amazing facilities and gym with a view
12 de outubro de 2023
Resposta da Better - Britannia Leisure Centre
Hi Elisa
We are very pleased to see that you are enjoying our Centre.
The view is pretty cool, If you get a chance check out the rooftop football pitches!
We hope you continue to enjoy our Centre and facilities
Kind Regards
Amir
Good service
11 de outubro de 2023
Resposta da Better - Britannia Leisure Centre
Good Afternoon.
We are pleased to see the service was good.
We will do our best to keep this up.
Thank you for your review.
Regards
Amir
Disappointed
I went to register. I didn't get too much attention/information. The guy who needed to help me. He was too busy to talk with his friends.They don't give me information. I am very disappointed. They just put me £40 monthly payment and after my friend told me I don't need that, because I can book and pay. I can go to swimming once a week so totally not worth it to pay that so much money.
30 de setembro de 2023
Resposta da Better - Britannia Leisure Centre
Good Evening Bubszi,
Thank you for your review.
I am very sorry to hear that the staff member who assisted you with your membership did not advise you of the different membership options we offer. I have checked your membership on our system and I can see that you have purchased a prepaid monthly membership. However, if this is not what you require you can request to cancel this under the 14 day cooling off period and receive a refund. If you wish to do this please email our Customer Service Team and they will assist you with the cancellation and clarify how you can purchase the Pay & Play membership so you can book on an ad-hock basis.
Hope this helps.
Kind regards,
Charmaine
Very kind very helpful
28 de setembro de 2023
Resposta da Better - Britannia Leisure Centre
Good Morning Muzaffer,
Thank you for your review.
We are really happy to hear that you are enjoying your membership at the Britannia leisure centre. We hope you continue to enjoy this facility and the great activities they have on offer.
Kind regards,
Charmaine
I am 65 and recently retired
I am 65 and recently retired. I started at two Better locations (Britannia and Clissold) because I was taking part in a TDR diet due to danger of becoming diabetic. I also have problems with my knees and was recommended to work with Better. This was about a year ago and have developed a habit of swimming at least one of week. I now have problems walking and find the swimming great exercise. Not a great swimmer but the slow lane is very useful.
10 de agosto de 2022
Opinião espontânea
Resposta da Better - Britannia Leisure Centre
Good Evening Rob,
Thank you for your review.
We are delighted to hear that you are enjoying your swimming session each week at the Britannia and Clissold leisure centre. We hope you can continue to enjoy your swimming sessions at our Better operated centres going forward.
Kind regards,
Charmaine
Great so far no issues ,I will update…
Great so far no issues ,I will update you later
12 de julho de 2023
Resposta da Better - Britannia Leisure Centre
Hi William,
Thank you for your review.
We are glad to hear you are enjoying Brittania so far and we hope you update us on your fitness journey with us.
Warm Regards
Hazal
Resposta da Better - Britannia Leisure Centre
Good Afternoon Anastasia,
Thank you for your review.
We are happy to hear that you are enjoying the facilities and the staff at the Britannia leisure centre. I will ensure to pass on your lovely feedback for their attention.
Hope this helps.
Kind regards,
Charmaine
Amazing experience
The staff are really friendly and caring, everything is clean and lovely.
28 de junho de 2023
Resposta da Better - Britannia Leisure Centre
Good Afternoon Felicity,
Thank you for your lovely review.
We are delighted to hear that the Better operated facility you attend is clean and tidy and the staff are friendly and welcoming. We hope you continue to enjoy the lovely atmosphere of the Britannia leisure centre. I will pass on your feedback for the attention of the centre.
Kind regards,
Charmaine
Britannia centre is an amazing place in…
Britannia centre is an amazing place in the neighbourhood where people of all ages and abilities can exercise and enjoy some quality time in a great space
20 de junho de 2023
Resposta da Better - Britannia Leisure Centre
Hi Paola,
Thank you for your great review!
We are happy to hear you are enjoying the facilities at Britannia Leisure Centre, it truly is an amazing venue!
Warm Regards
Hazal
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