Better - Broadway Leisure Centre Opiniões 

Resposta da Better - Broadway Leisure Centre

14/07/2025

Hi Mascuud

Thank you for your review. 

We are very pleased to see you are happy with the service being provided and thank you for choosing Better!

Kind Regards

Amir

Resposta da Better - Broadway Leisure Centre

11/06/2025

Hi Shaun,

Thank you immensely for your thoughtful and encouraging words! 

We are truly thrilled to know that you find our booking process not only straightforward but also user-friendly. It brings us great joy to learn that our services have made a meaningful impact and provided you with some much-needed relief in the midst of your hectic schedule. Remember, we’re always here to offer you a little respite and support whenever you need to take a moment to recharge and rejuvenate!

Kind regards,

Charmaine

Resposta da Better - Broadway Leisure Centre

7/02/2025

Hi Karen,

Thanks for your review.

We are so pleased to hear you have received excellent customer service at Broadway Leisure Centre!

Warm Regards

Hazal

Resposta da Better - Broadway Leisure Centre

23/01/2025

Hi Susan 

Thank you for your review. 

We are sorry to see you are unhappy with the prices you have been receiving and an email has been sent to you directly regarding your experience. 

Please reply to the email at your earliest convenience, and I can look into the prices for you.

Kind Regards

Amir

Resposta da Better - Broadway Leisure Centre

23/01/2025

Hi Joanne

Thank you for your review. 

We are very happy to welcome you to Better!

It is great to see the staff at Broadway Leisure Centre have provided great service and created a lovely atmosphere, which has encouraged you to join us.

Your feedback has been passed on to the centre team!

Kind Regards

Amir

Resposta da Better - Broadway Leisure Centre

24/10/2024

Hi Gaynor

Thank you for taking the time to leave a review.

It is wonderful to see the centre staff have been able to provide help and create an enjoyable experience for you at our Broadway Leisure Centre.

We hope this continues and you enjoy your time with Better!

Kind Regards

Amir

Resposta da Better - Broadway Leisure Centre

23/10/2024

Dear Helena,

Thank you for taking the time to provide your feedback.

We sincerely regret to learn that your swim session was cancelled due to unforeseen circumstances at the leisure centre, and that you did not receive prior notification before arriving. Additionally, we are disheartened to hear about the inappropriate behaviour of another customer in the shower area. Please be assured that we do not condone such conduct, and we will address this matter with the individual involved.

Thank you for bringing these issues to our attention.

Best regards, 

Charmaine

Resposta da Better - Broadway Leisure Centre

19/09/2024

Dear Tees,

We appreciate your feedback.

We are delighted to learn of your satisfaction with your membership at the Broadway Leisure Centre and the consistently courteous, accommodating, and amiable demeanour of our staff. We trust that your positive experience will endure as you continue to benefit from your membership at our facility.

Thank you.

Kind regards,

Charmaine

Resposta da Better - Broadway Leisure Centre

29/08/2024

Hi Liz,

Thanks for your review.

Its so great to hear that the staff at Broadway have been so lovely and helpful.

Warm Regards

Hazal

Resposta da Better - Broadway Leisure Centre

4/08/2024

Hi Yvonne 

We are sorry to hear that you've cancelled your membership due to the limited availability of classes at our Broadway Leisure Centre and because you feel you were misled.

Your membership gives you access to the gym, swimming pool, and our fitness classes, and we hope you were able to take advantage of these facilities.

Kind Regards

Amir

Resposta da Better - Broadway Leisure Centre

25/01/2024

Hi 

Thank you for taking the time to leave a review. 

We are sorry to see you are not enjoying your time at our centre. 

If you wish to change your home centre, we can certainly look into this for you.

If you need further assistance, please contact customerservices@gll.org

Regards

Amir

Resposta da Better - Broadway Leisure Centre

28/11/2023

Good Evening MD Ridwan,

Thank you for your review.

We are happy to hear that you are enjoying your membership at the Broadway leisure centre. However, we are sorry to hear that there are not enough Fitness Instructors to assist you with your workout. Please be aware that Fitness Instructors are only in the Gym to ensure all customers are safe when using the equipment and to make sure equipment is replaced back to their domain. If you would like a tailored workout programme you would need to hire a Personal Trainer as this is not something we offer.

Hope this helps.

Kind regards,

Charmaine

Resposta da Better - Broadway Leisure Centre

Actualizada a 19/07/2023

Good Afternoon Jacqui,

Thank you for your review.

We are very sorry to hear that the Healthsuite is out of order at the Broadway leisure centre. This information should be updated via their home page so we apologise if this has not been updated. I will pass on your feedback for the attention of the centre manager so he can update this information via their home page.

Please accept our sincere apologies for the inconvenience caused during this time.

Kind regards,

Charmaine

Updated response:

Hi Jacqui,

The manager has responded to clarify the Healthsuite is now operational.

Hope this helps.

Kind regards,

Charmaine

Resposta da Better - Broadway Leisure Centre

22/06/2023

Good Afternoon Cath,

Thank you for your review.

We are very happy to hear that you are enjoying the Broadway leisure centre. We are also happy to hear that the centre is clean and tidy and the staff are very helpful. I will ensure to pass your feedback onto the centre on your behalf.

Kind regards,

Charmaine