Gym is clean, tidy, has an excellent range of plentiful equipment and numbers of people are managed effectively. Swimming pool has raised/ lowered floor which is suitable for every swimming grade , a... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoBurford Road, OX7 5DY Chipping Norton, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
When entering the centre I had a lovely greeting by reception staff. As I haven't been to the centre for a couple of months due to health issues I had a surprise to see that now they sell refre... Ver mais
A empresa respondeu
It would be great if we could have a fitness class starting at 09:00 or 09:30 as well. The later starting times foe eg, 11:00 although great classes break up the morning. Maybe add an additional class... Ver mais
A empresa respondeu
Great swimming lessons with Jess at grey stones leisure centre. We’ve just moved from Bristol and thr quality of teaching and the pool environment was fantastic.
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Informações de contacto
Burford Road, OX7 5DY, Chipping Norton, Reino Unido
3,9
Bom
27 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The best of Chippy
Gym is clean, tidy, has an excellent range of plentiful equipment and numbers of people are managed effectively. Swimming pool has raised/ lowered floor which is suitable for every swimming grade , age ranges and disabilities. Lifeguard always present. Well managed.
All in all an impressive centre with pricing affordable to the majority of pockets.
5 de outubro de 2026
Resposta da Better - Chipping Norton Leisure Centre
Hi there,
Thank you for your wonderful feedback.
We're delighted to hear that you've had such a positive experience at Chipping Norton Leisure Centre. It's great to know that you appreciate the clean, well-equipped gym, effective management of gym capacity, and the versatility of the swimming pool facilities.
We're also pleased that you've found the centre accessible for swimmers of all ages and abilities, and that the presence of our lifeguards helps create a safe and welcoming environment.
Thank you for your kind comments and recommendation. We're delighted that you consider the centre both impressive and affordable.
Warm Regards,
Hazal
Resposta da Better - Chipping Norton Leisure Centre
Hi
Thank you for your review.
It is great to know that the staff at Chipping Norton Leisure Centre have been able to help when needed!
We are also very pleased to hear that you find the booking system easy to navigate, and we hope you enjoy all the fitness classes available!
Kind Regards
Amir
A pleasant return.
When entering the centre I had a lovely greeting by reception staff.
As I haven't been to the centre for a couple of months due to health issues I had a surprise to see that now they sell refreshments as well as speedo now.
I found all the staff very helpful and very sympathetic.
I managed to have a little swim then treated myself to a coffee and a sit down before I went home.
I'm sure I wasn't able to do that before.
I feel so much better for my visit and I will now be returning more often.
27 de julho de 2026
Opinião espontânea
Resposta da Better - Chipping Norton Leisure Centre
Hi Lisa,
Thank you for taking the time to share such lovely feedback.
We're delighted to hear that you received a warm welcome from our reception team and that the staff were helpful and supportive during your visit. It's especially wonderful to know that, after some time away due to health issues, you were able to enjoy a swim, relax with a coffee, and leave feeling better for your visit.
We're pleased that the additional refreshments available enhanced your experience, and it's fantastic to hear that you're looking forward to returning more often.
We look forward to welcoming you back again soon.
Warm Regards,
Hazal
Great Facilities and the staff are…
Great Facilities and the staff are really helpful.
5 de agosto de 2026
Opinião espontânea
Resposta da Better - Chipping Norton Leisure Centre
Hi Devon,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Chipping Norton Leisure Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
Warm Regards
Azaria
I don’t know how to book a gym…
I don’t know how to book a gym induction for my child. I have been into the premises 4 times since signing him up and cannot find any staff.
1 de julho de 2026
Resposta da Better - Chipping Norton Leisure Centre
Hi CT,
Thanks for your review.
If you are unable to book in centre, you can book via the Better UK App or website, just search for Junior Gym Induction.
We hope that helps!
Warm Regards
Hazal
Earlier classes
It would be great if we could have a fitness class starting at 09:00 or 09:30 as well. The later starting times foe eg, 11:00 although great classes break up the morning. Maybe add an additional class especially the classes that are always fully subscribed.
11 de junho de 2026
Resposta da Better - Chipping Norton Leisure Centre
Hi Terry,
Thank you for your review!
We'll be sure to pass your feedback regarding our fitness class times to the relevant team for further review.
We also understand that this will be beneficial for the popular classes, too.
Thank you again for sharing this with us!
Warm Regards,
Kaisha
Improving already !…
Very thorough and sympathetic assessment of my needs from Hiedi which have been followed up with a short gym programme which is already helping with my mobility following a fall breaking my hip and arm. I finally feel after nearly a year that I will get back to a more normal life with a more positive outlook and renewed determination.
13 de janeiro de 2026
Resposta da Better - Chipping Norton Leisure Centre
Hi Mrs Fergus,
Thank you for sharing this with us!
We're thrilled to hear that Hiedi was very thorough and sympathetic when doing an assessment of your needs.
It's great that this led to a short gym programme, which is helping with your mobility following your hip and arm injury.
We're happy to have supported you on your recovery journey, and that you're feeling more positive towards getting back to your normal life.
Thank you so much for sharing this with us!
Warm Regards,
Kaisha
Much needed maintenance
The men’s changing rooms are in a poor and unacceptable condition, with evident maintenance issues and a clear need for consistent daily cleaning.
The lockers and key bands, in particular, are in a state of disrepair and require urgent attention. These are fundamental facilities and should be maintained to an appropriate standard at all times.
It is disappointing that matters of this nature have not been identified and addressed through routine inspections and proactive management, and instead have had to be raised by patrons.
4 de fevereiro de 2026
Resposta da Better - Chipping Norton Leisure Centre
Hello Alan,
Thank you for your comments and feedback.
We regret that your experience at The Chipping Norton Leisure Centre did not meet our standards.
Your comments have been forwarded to the centre manager for further review.
We trust that your next visit will be more satisfactory.
Kind regards
Fantastic Heidi was great
20 de janeiro de 2026
Resposta da Better - Chipping Norton Leisure Centre
Hi Clive
Thank you for your review.
It is great to see that Heidi is providing a great service!
Kind Regards
Amir
Very nice gym/sports centre
The staff at Better Gym are really nice and very friendly and helpful.
Centre is clean and accommodating.
Gym equipment all looks spot on and up to date.
Booking for fitness classes is very straightforward via the App
Love the Spin class with Rosie.
9 de dezembro de 2025
Resposta da Better - Chipping Norton Leisure Centre
We are very happy to hear you enjoy your visits to Chipping Norton Leisure Centre, Derek.
Our staff will be very happy to read your comment!
Kind Regards
Good all round
Good all round. Helpful staff. Good mix of younger and older clientele. It would be nice to have some music in the pool, like there is in the corridors, a mix to suit all age ranges would be good.
21 de novembro de 2025
Resposta da Better - Chipping Norton Leisure Centre
Hi Sandy
Thank you for your review.
We are very pleased to see that you are having a good experience at Chipping Norton Leisure Centre, and we appreciate your feedback.
We will pass your thoughts on to the General Manager to review, and thank you for choosing Better!
Kind Regards
Amir
They advertise classes are available
They advertise classes are available - but trying to get into them is an entirely different matter - very disappointed - would leave if there was somewhere else local to go to!
5 de novembro de 2025
Resposta da Better - Chipping Norton Leisure Centre
Hello Samantha,
Thank you for sharing your feedback.
We’re sorry to hear about the difficulties you’ve experienced when trying to book classes at Chipping Norton Leisure Centre.
We understand how frustrating this can be, especially when you’re keen to stay active.
Our classes are very popular, and spaces can fill up quickly. We’re currently reviewing our booking system and class availability to make this process easier for our members. In the meantime, we recommend checking the app or website regularly for cancellations or newly released slots.
Thank you for bringing this to our attention—we truly value your membership and hope to improve your experience soon.
Great swimming lessons with Jess at…
Great swimming lessons with Jess at grey stones leisure centre. We’ve just moved from Bristol and thr quality of teaching and the pool environment was fantastic.
30 de setembro de 2025
Resposta da Better - Chipping Norton Leisure Centre
Hello Clare,
Thank you for your comments and feedback.
We are delighted to know that you are enjoying your swimming lessons.
kind Regards
Simple and easy
6 de setembro de 2025
Resposta da Better - Chipping Norton Leisure Centre
Hello Liliya,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying our facility in Chipping Norton Leisure centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Aaiasa
Joined as daughter joined the school…
Joined as daughter joined the school next door.
Staff are lovely.
Place is pretty much empty on the school runs.
Yes changing rooms could be better.
Enough gym equipment and mix of equipment.
Loads of parking.
4 de setembro de 2025
Opinião espontânea
Resposta da Better - Chipping Norton Leisure Centre
Hi David,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying our facility at Chipping Norton leisure centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Resposta da Better - Chipping Norton Leisure Centre
Hi Daniel,
I hope this message finds you well! I wanted to take a moment to express our heartfelt gratitude for your kind words and the joy you brought to our team during your recent visit. It truly warms our hearts to hear that you had such a wonderful experience at the Chipping Norton Leisure Centre.
Your positive feedback is incredibly motivating for us, and we are thrilled to know that you enjoyed your time with us. We continually strive to create a welcoming and enjoyable environment for all our visitors, and it's rewarding to know that we succeeded with you.
We truly value your support and look forward to welcoming you back soon for more smiles and great experiences! If there's anything specific you’d like us to assist you with during your next visit, please don’t hesitate to let us know.
Warm regards,
Charmaine
I’ve been training at this gym for…
I’ve been training at this gym for almost a month now, and unfortunately, I have to express my disappointment. One of the essential pieces of equipment for my workout routine has been out of order since I joined — and it still hasn’t been fixed. It’s frustrating, especially when that equipment is crucial for my progress and fitness goals.
There’s been no clear communication or visible effort to resolve the issue, which makes me feel like maintenance and member feedback aren’t being taken seriously. I hope this changes soon, because otherwise, it’s hard to justify continuing my membership.
25 de junho de 2025
Resposta da Better - Chipping Norton Leisure Centre
Hi Maria,
Thank you for taking the time to share your feedback.
We sincerely apologise for the inconvenience you’ve experienced — we completely understand how frustrating it is when essential equipment is unavailable, especially when it impacts your workout routine and progress.
We truly value your membership and your voice. Please know that your concerns have been heard. The delay in repairs is not up to our usual standards, and we're actively working to resolve the issue as soon as possible. We're also reviewing our communication process to ensure members are kept better informed moving forward.
Your feedback is incredibly important to us, and we hope to regain your trust.
Thank you again for your patience and for being part of our fitness community.
Best regards,
Charmaine
Not too bad
2 classes cancelled in the space of a week. Other than that, love it, staff are friendly. But please clean the swimming area and changing rooms, they are always disgusting and smell awful
10 de julho de 2025
Resposta da Better - Chipping Norton Leisure Centre
Hi Emma,
Thank you for your honest feedback and for highlighting what you love about the Chipping Norton Leisure Centre.
We apologise for the inconvenience caused by the class cancellations and truly appreciate your patience. Regarding the cleanliness of the swimming area and changing rooms, we’re sorry to hear about your experience — this is definitely not up to our standards. We’re addressing this with our cleaning team to ensure the environment is fresh and comfortable for everyone.
Thanks again for your support and for bringing this to our attention!
Kind regards,
Charmaine
Fab kids swim lessons
Daughter enjoying lessons just two weeks in. Lovely instructors!
28 de abril de 2025
Resposta da Better - Chipping Norton Leisure Centre
Hi Emily
Thank you for your review.
It is great to see your daughter is enjoying the swimming lessons at the Chipping Norton Leisure Centre and the instructors are creating a lovely atmosphere for the students.
We hope your daughter attains the skills and confidence she wishes in the lessons!
Kind Regards
Amir
It’s ok
The gym could be cleaner and the facilities could be better. There are limited classes, which fill up quickly.
I like that there are cleaning wipes stations, that help keep the machines clean between users. There are also different function rooms available, which is a bonus.
8 de março de 2025
Resposta da Better - Chipping Norton Leisure Centre
Hi Miss F,
Thank you for taking the time to share your feedback! We appreciate your comments about the cleanliness and availability of cleaning wipes stations—it's great to know that you find that helpful. We're also glad to hear you like the variety of function rooms we offer.
We do take cleanliness and facility upgrades seriously and are constantly working to improve. Your feedback regarding the need for more classes and facility enhancements has been noted, and we'll be looking into ways to make these aspects better.
We hope to continue providing a great experience for you at the Chipping Norton Leisure Centre and appreciate your valuable input!
Warm regards,
Charmaine
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.