Better - Dorking Sports Centre Opiniões 

Resposta da Better - Dorking Sports Centre

19/09/2024

Hi Abdul 

Thank you for your review, 

It is great to see you are enjoying your time at our centre and thank you for your feedback regarding the Sauna and Steam Room. 

I have attached a link below and can see we have availability between 13:30 and 16:00 throughout the week. 

Activity booking (better.org.uk) (https://bookings.better.org.uk/location/dorking-sports-centre/sauna-steam/2024-09-19/by-time)

Kind Regards

Amir

I hope this helps improve your experience with us.

Resposta da Better - Dorking Sports Centre

18/09/2024

Hi Deirdre,

Thanks for your review.

We are happy to hear that you find Dorking Sports Centre to be clean and well-maintained and that the staff have been so helpful.

Warm Regards

Hazal

Resposta da Better - Dorking Sports Centre

3/07/2024

Good Afternoon Jenny,

We wanted to take a moment to express our gratitude for your thoughtful review.

We are absolutely thrilled to learn that you are thoroughly enjoying your membership at the Dorking Leisure Centre. It warms our hearts to know that Jimmy and Scarlet have made you feel so welcome with their friendly demeanor. Additionally, we are delighted that you find the changing rooms to be impeccably organized and well-maintained. It's wonderful to hear that you are making the most of the fantastic activities available at the center, and we sincerely hope that your positive experiences continue as you enjoy your membership.

Kind regards,

Charmaine

Resposta da Better - Dorking Sports Centre

29/05/2024

Good afternoon Louis,

We hope this message finds you well. We wanted to take a moment to express our sincere gratitude for taking the time to share your feedback with us.

It brings us immense joy to hear that your child had a wonderful experience during their first swimming lesson with Alison at the Dorking Sports Centre. We strive to provide a safe, enjoyable, and enriching environment for all our young swimmers, and knowing that your child enjoyed their lesson is incredibly rewarding for us.

We are committed to ensuring that every child who comes to our center not only learns valuable swimming skills but also feels comfortable and engaged throughout the process. Alison is a dedicated and experienced instructor, and we are thrilled to hear that she made a positive impression on your child.

Thank you once again for your feedback. We look forward to continuing to provide excellent experiences for your child and all our young swimmers.

Warm regards, 

Charmaine

Resposta da Better - Dorking Sports Centre

7/05/2024

Dear Consumer,

We appreciate you taking the time to share your feedback with us.

We sincerely apologize for the inconvenience caused by the cancellation of your activity due to unforeseen circumstances. Please be assured that we only cancel activities if the sports hall is out of order or if an instructor is unable to commit to the session. Additionally, we acknowledge the importance of informing our customers about the reason for their booking cancellation and, if applicable, the credit they are entitled to receive. We apologise if this was not the case in your situation.

We will investigate this matter further and take appropriate steps to ensure that our communication channels are improved, and such incidents do not occur in the future. We value your feedback and thank you for bringing this to our attention.

Please do not hesitate to contact us should you have any further questions or concerns.

Best regards,

Resposta da Better - Dorking Sports Centre

12/01/2024

Good Afternoon Richard,

Thank you for your review.

We are delighted to have taken over the operation of the Mole Valley leisure centres in December. We are aware that some of these facilities are in need of a refurbishment and these will happen in the upcoming months, however this will take time.

Your patience is appreciated.

Kind regards,

Charmaine