Better - Dunston Leisure Centre Opiniões 

Resposta da Better - Dunston Leisure Centre

20/07/2025

Good Afternoon Hilary,

Thank you for taking the time to share your experience. We are truly sorry to hear about the difficulties you've faced and appreciate you bringing these concerns to our attention.

We understand how important it is for families—especially those caring for children with disabilities—to receive clear communication, fair treatment, and accessible support. We sincerely apologise if the process for uploading documentation or accessing the appropriate pricing options was unclear or frustrating. That’s not the experience we want anyone to have.

Your feedback highlights areas where we clearly need to improve, particularly in making our systems more user-friendly and ensuring all eligibility information is made visible and easily accessible. We’re currently reviewing our processes to prevent similar issues from happening in the future.

We’re also sorry to hear that your account issues have yet to be resolved. If you're willing, we’d like to speak with you directly so we can assist further and ensure your concerns are properly addressed. Please reach out to us at customerservices@gll.org so we can help.

We’re pleased to hear your kind words about the quality of the teaching—that’s something we are proud of, and we’ll make sure your feedback reaches the instructor.

Thank you again for your honest review. It’s only through feedback like yours that we can do better.

Warm regards,

Charmaine

Resposta da Better - Dunston Leisure Centre

16/05/2025

Hi Lucky,

Thank you so much for your kind words! 

We're delighted to hear that you found the environment at the Dunston Leisure Centre beautiful and our reception welcoming. We truly appreciate your feedback and look forward to hosting you again soon!

Kind regards,

Charmaine

Resposta da Better - Dunston Leisure Centre

8/05/2025

Hi Lucy,

Thank you for your kind words! 

We're glad to hear that you had a positive experience at the Dunston Leisure Centre and enjoyed the friendly atmosphere and clean facilities. We understand that it can get a bit busy with swim clubs, but we're happy to know the small pool offered a quieter space for your lesson. We look forward to welcoming you back!

Warm regards,

Charmaine

Resposta da Better - Dunston Leisure Centre

26/04/2025

Hi Hjoy,

Thank you for taking the time to share your experience. We're really sorry to hear about the issues you’ve faced with your membership and the inconvenience caused during your recent visit to the Dunston Leisure Centre, especially with young children in tow.

We understand how frustrating it must be to deal with account confusion and unclear communication, and we completely agree that this should have been handled better. We're currently reviewing the process around membership verification and disability access to ensure it’s clear, fair, and easier for everyone.

We truly value all our members and are disappointed to hear you’re considering leaving. If you’re open to it, we’d appreciate the chance to make things right. Please feel free to contact us directly at [insert contact info], and we’ll do our best to resolve this quickly.

Thank you again for your feedback — it helps us improve.

Best regards,

Charmaine

Resposta da Better - Dunston Leisure Centre

14/04/2025

Hi Ian,

Thank you for your feedback. We’re very sorry to hear that you’ve been having difficulty finding availability for gym sessions. While we allow customers a 7-day window to book sessions and strive to offer as much availability as possible, we apologise that you’re finding it challenging to secure a booking.

We will be forwarding your feedback to the Dunston Centre Team to ensure they are aware of your feedback. If you continue to experience any issues booking via the app, please don’t hesitate to reach out to our Customer Service Team at customerservice@gll.org for assistance.

Kind regards,

Sarah H

Resposta da Better - Dunston Leisure Centre

10/04/2025

Hi Steve

Thank you for your review. 

We are very pleased to see the Staff at the Dunston Leisure Centre are creating a friendly atmosphere and have been able to help with any enquiries you may have had. 

We hope you enjoy using the facilities, and please do not hesitate to ask if you have any further questions!

Kind Regards

Amir

Resposta da Better - Dunston Leisure Centre

5/04/2025

Dear Lorraine,

Thank you so much for sharing your feedback with us! We’re thrilled to hear that the transition period at the Dunston Leisure Centre has been a positive experience for you. We are always striving to ensure a smooth transition when taking over a new Centre, and we’re so glad that this was reflected in your experience.

We’re also delighted that you’ve chosen us as your leisure provider, and we truly appreciate your continued support.

Thank you again for your kind words!

Best regards,

Sarah H

Resposta da Better - Dunston Leisure Centre

3/04/2025

Hi Thelma,

Thank you so much for the kind words! 

We're thrilled to hear that Odhran provided excellent service. We'll be sure to pass along your feedback to them. If you need any further assistance, feel free to reach out!

Kind regards,

Charmaine

Resposta da Better - Dunston Leisure Centre

3/04/2025

Hi JF,

Thank you for your feedback. 

We’re sorry to hear about the frustration you experienced with the account setup and communication during the Gateshead mobilisation. We understand how important it is to have clear instructions ahead of time. We’re working on improving our communication process to ensure this doesn’t happen again. Your feedback helps us improve, and we appreciate you bringing this to our attention. If you have any further questions or need assistance, feel free to reach out!

Kind regards,

Charmaine

Resposta da Better - Dunston Leisure Centre

3/04/2025

Hi Dunston,

Thank you for your feedback, and I’m really sorry to hear about the confusion. 

It sounds frustrating to receive an email like that, especially when you did attend the gym. We’ll look into this issue to ensure it's not a system error. If you’d like, feel free to reach out to our customer support team directly so we can assist you with resolving any issues. Your experience matters to us, and we want to make sure everything goes smoothly next time!

Kind regards,

Charmaine

Resposta da Better - Dunston Leisure Centre

3/04/2025

Hi Stuart,

Thank you for sharing your feedback. 

We genuinely apologise for not meeting your expectations regarding the Healthsuite at the Dunston Leisure Centre. We understand your frustration and acknowledge that we fell short in delivering on our promises. We're actively working to address this issue and ensure it's handled appropriately. Your feedback is important, and we're committed to making improvements. Please feel free to reach out directly if you'd like to discuss this further.

Kind regards,

Charmaine

Resposta da Better - Dunston Leisure Centre

2/04/2025

Hi David,

Thank you so much for sharing your feedback! 

We're delighted to hear that you had a positive experience with our staff at the Dunston Leisure Centre. We pride ourselves on providing helpful and friendly service, and it’s great to know that it made an impact during your visit. If there's anything more we can do for you, please don’t hesitate to reach out. We look forward to welcoming you back soon!

Kind regards,

Charmaine

Resposta da Better - Dunston Leisure Centre

2/04/2025

Hi DC Handrails Ironswork,

Thank you for your feedback! 

We're sorry to hear that you found the booking process a bit confusing, but we're glad you were able to get there in the end. If you ever need further assistance or clarification, feel free to reach out. We’re here to help!

Warm regards,

Charmaine

Resposta da Better - Dunston Leisure Centre

30/03/2025

Hi SA,

Thank you for sharing your feedback, and we sincerely apologise for the frustration you've experienced during the transition process. We understand how stressful it can be when things don't go as smoothly as expected.

All customers enrolled in courses will be entered into our system and evaluated as they participate in their lessons with Better after April 1st. They will subsequently be assigned to the suitable level based on their skills, and their progress will be monitored weekly for updates.

We truly appreciate your patience and will ensure that this is addressed as quickly as possible. We also understand your concerns regarding the direct debit, and we’ll make sure everything aligns with the timing that suits you.

Please don't hesitate to reach out directly if you'd like further updates or assistance—your satisfaction is very important to us.

Kind regards,

Charmaine

Resposta da Better - Dunston Leisure Centre

27/03/2025

Hi Peter,

Thank you so much for your kind words! We truly appreciate your feedback. It’s wonderful to hear that a team member was able to assist you effectively during the open day event at the Dunston Leisure Centre. 

If you have any further questions or need assistance with anything else, please don’t hesitate to reach out. We look forward to seeing you again soon and hope you have an opportunity to experience more of what we offer!

Best regards, 

Charmaine