Staff were excellent, very friendly and helpful. Sorted out everything really quickly and efficiently. Gym lockers could do with some attention, but otherwise facilities are excellent
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Localização
Alterar localizaçãoCornlands Road, YO24 3DX York, GB
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Leia as opiniões dos outros
.Decent experience .met people .awful cables .mid staff .gets boring .Packed .Full of grandmas .Strange rules .strange price .Odd stereotypes .mainly a cardio based gym Would recommend fo... Ver mais
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The team are really friendly, helpful and obviously very happy in their workplace. I use the swimming facilities and its everything you need.
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Too many machines in the gym are out of order and some have been that way for weeks. The showers and changing rooms are dirty. People shouldn’t be allowed to use lockers without paying. There should b... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Informações de contacto
Cornlands Road, YO24 3DX, York, Reino Unido
4,4
Excelente
53 opiniões
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The Healthwise programme is amazing and…
The Healthwise programme is amazing and has already improved Peter's motivation and range of movement. Kelly has been an excellent trainer and is very knowledgeable and patient.
22 de agosto de 2025
Resposta da Better - Energise Leisure Centre
Hi Jan
Thank you for your review.
We are very pleased to see that the Healthwise programme is being enjoyed, and Kelly is providing an excellent service.
We hope all participants reach their health and fitness goals with us!
Kind Regards
Amir
Excellent service
Excellent service , very capable staff , knowledgeable and helpful and friendly people.
2 de agosto de 2025
Resposta da Better - Energise Leisure Centre
Hello Albo,
Thank you for your fantastic review!
We are so delighted to hear that our Customer Service Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Aaiasa
Staff so friendly and welcoming.
Staff so friendly and welcoming.
Been to gym 3 times now …thank you Mitch 🙏🏻
13 de agosto de 2025
Resposta da Better - Energise Leisure Centre
Hi Claire,
Thank you so much for your kind words!
We're thrilled to hear you've had a great experience and that our team — especially Mitch — has made you feel welcome. We're glad to have you as part of the community and look forward to seeing you again soon.
Keep up the great work! 💪😊
Kind regards,
Charmaine
Friendly staff
I have just moved areas and signed up with Better Gym I booked an hour induction which was excellent focused on areas I requested suggesting lots of exercises to do. All the staff were really friendly and happy to help when you are there. The equipment is kept up to date, overall a nice place to go
4 de agosto de 2025
Resposta da Better - Energise Leisure Centre
Hi Teresa
Thank you for your review
It is great to see that you had a good induction and that our team made you feel welcome. We are also very pleased to hear you're enjoying the equipment and the overall vibe of the gym!
Thank you for choosing Better.
Kind Regards
Amir
Resposta da Better - Energise Leisure Centre
Hi Christine,
Thank you so much for your thoughtful and kind words! We are absolutely delighted to hear that you felt warmly welcomed during your visit to the Energise Leisure Centre. It’s truly gratifying to know that our team’s friendliness made a positive impact on your experience.
Creating a positive and inviting environment is a core value for us, and your feedback reinforces our commitment to this goal. We strive to ensure that every guest feels at home and appreciated, and it’s wonderful to know we succeeded in doing that for you.
We genuinely look forward to the opportunity to welcome you back soon. Your continued support means a lot to us, and we can't wait to provide you with more memorable experiences in the future!
Warm regards,
Charmaine
Friendly staff
Friendly staff, personalised programme for me through ‘Healthwise’ which is very helpful.
Gym clean and well set out.
Swimming pool clean and tidy.
LOCKERS IN GYM AND SWIMMING POOL CHANGING ROOMS DO NOT ALWAYS WORK. POT LUCK TO FIND ONE THAT WORKS!
10 de julho de 2025
Resposta da Better - Energise Leisure Centre
Hi Denise,
Thank you for your feedback! We're really glad to hear that you’ve had a positive experience with our friendly staff and found the personalised Healthwise programme helpful. It’s great to know you’re enjoying the clean and well-organised gym and swimming pool as well.
We do apologise for the inconvenience with the lockers in the gym and swimming pool changing rooms. We understand how frustrating that can be and appreciate you bringing it to our attention. Please rest assured that we’re actively working on resolving these issues to ensure all lockers are in proper working order.
Thank you again for your valuable feedback – it helps us improve and provide a better experience for all our members.
Kind regards,
Charmaine
I had an issue with setting up my…
I had an issue with setting up my account, the customer service team were brilliant, replied quickly and sorted my issues in a great and supportive manner. I’ve since attended an induction which was brilliant and have been multiple times and had great experiences every time!
16 de abril de 2025
Resposta da Better - Energise Leisure Centre
Hi Kate,
Thank you so much for taking the time to share your thoughts with us! We’re absolutely thrilled to hear that our customer service team was able to assist you effectively. It’s wonderful to know that your induction experience was a positive one and met your expectations.
We're also delighted to hear that your visits have been enjoyable! Your feedback is invaluable, and it reassures us that we are on the right track in providing the support and services you need. Please remember that we are always here to help with anything you might need in the future.
We truly appreciate your continued trust in us and your loyalty as a customer. We are looking forward to seeing you again soon and hope to exceed your expectations in your next visit!
Best regards,
Charmaine
Always helpful and friendly staff
15 de abril de 2025
Resposta da Better - Energise Leisure Centre
Hi Joan
Thank you for your review.
It is great to see the staff at the Energise Leisure Centre have been able to help with your enquiries and create a friendly atmosphere at the centre!
Should you have any additional enquiries, please feel free to each out.
Kind Regards
Amir
Energise York
I attend Energise, York for the supervised Gym and Aquafit. Both are helpful for my impaired mobility and the staff are extremely friendly and supportive.
16 de abril de 2025
Resposta da Better - Energise Leisure Centre
Hi George,
Thank you so much for your wonderful feedback!
We're so happy to hear that our supervised gym sessions and Aquafit are helping with your mobility.
It’s great to know our friendly and supportive team is making a positive impact on your experience at Energise.
Your kind words mean a lot to us, and we look forward to continuing to support you on your fitness journey!
Who knew that exercise was fun?
14 de abril de 2025
Resposta da Better - Energise Leisure Centre
Hi Lynne,
We’re so pleased to hear that you’re enjoying your time at Energise Leisure Centre!
Our goal is to make our facilities and fitness classes as fun and engaging as possible, helping our customers enjoy exercise and make positive changes to their health and wellbeing.
Thank you for your lovely feedback—we truly appreciate it and look forward to welcoming you back very soon.
Best regards,
Sarah H
Very good facilities , helpful team members
Amazing facilities, a lot to choose from. Very helpful team members.
5 de abril de 2025
Resposta da Better - Energise Leisure Centre
Hi Daiva,
Thank you so much for your kind review!
We're thrilled to hear that you enjoyed the facilities and appreciated the variety of options available at the Energise Leisure Centre. Our team works hard to ensure that every guest has a great experience, so it's wonderful to know their efforts made a positive impact. If there's anything else you'd like to see or any way we can further improve your experience, please don’t hesitate to let us know. We look forward to welcoming you back soon!
Kind regards,
Charmaine
Helped our nervous swimmer
Friendly and respectful instructors in the swimming lessons. Small class size and made a nervous swimmer feel safe.
8 de março de 2025
Resposta da Better - Energise Leisure Centre
Hi JDT,
Thank you so much for your kind words!
We're delighted to hear that our instructors were able to create a welcoming and safe environment for you. We take pride in keeping class sizes small to ensure everyone feels comfortable and supported. We're excited to have been part of your swimming journey and look forward to seeing you continue to grow!
See you at your next lesson.
Kind regards,
Charmaine
Aesthetic and Tranquil Space for families
The staff are attentive, willing to go the extra mile to resolve any issues, and highly proficient in safeguarding and risk assessment. My kids love the serene and beautifully aesthetic environment
14 de agosto de 2024
Resposta da Better - Energise Leisure Centre
Hi Abi
Thank you for your review.
It is great to see the staff at the Energise Centre having such a positive impact on your experience and that the safeguarding of your children and members is acknowledged.
We have passed your feedback on to the centre and hope you and your family continue to enjoy your time with us.
Kind Regards
Amir
Resposta da Better - Energise Leisure Centre
Hi Anna,
Thanks for your review.
We are pleased to hear that the staff at Energise are so helpful and friendly.
Warm Regards
Hazal
Very helpful staff and app is easy to…
Very helpful staff and app is easy to navigate around
13 de janeiro de 2025
Resposta da Better - Energise Leisure Centre
Hi Jenny,
Thanks for your review.
We are pleased to hear that the staff at Energise have been so helpful and that you have found the app easy to use.
Warm Regards
Hazal
Resposta da Better - Energise Leisure Centre
Hi Felix
Thank you for your review.
It is great to hear this about the staff at the Energise Leisure Centre.
We hope you continue to enjoy your time with Better.
Kind Regards
Amir
the people where great and helpful and…
the people where great and helpful and show me the thing need to do
7 de outubro de 2024
Resposta da Better - Energise Leisure Centre
Hi Dean
Thank you for your review.
We are very pleased to see the staff at our Energise Leisure Centre have been able to help and assist when needed. If you have any further enquiries, please do not hesitate to ask!
We hope you continue to enjoy your time at our Centre and thank you for choosing Better.
Kind Regards
Amir
Made to feel welcome and very helpful…
Made to feel welcome and very helpful and knowledgeable staff
24 de setembro de 2024
Resposta da Better - Energise Leisure Centre
Hi Dave
Thank you for your review.
It is great to see the staff at our Energise Leisure Centre have been able to provide a great service and make you feel welcome, please do not hesitate to ask for further assistance, if needed.
We hope you continue to enjoy your time with Better!
Kind Regards
Amir
Staff brilliant gym good could do with more free weight stations but brilliantly
Clean building gyms always tidy staff always helpful and polite
19 de setembro de 2024
Resposta da Better - Energise Leisure Centre
Hi John
It's great to hear that you're enjoying your time at the Energise Leisure Centre and the staff are helpful and polite!
If you have any enquiries pleased do not hesitate to ask the centre staff.
Thank you for your review and thank you for choosing Better.
Kind Regards
Amir
V friendly & well organised.
16 de setembro de 2024
Resposta da Better - Energise Leisure Centre
Good Evening David,
We sincerely appreciate you taking the time to share your feedback with us. Your positive review truly brightened our day!
It brings us great joy to learn that you are thoroughly enjoying your membership at the Energise Leisure Centre. Your satisfaction is our top priority, and we are committed to providing you with exceptional experiences every time you visit.
Thank you once again for your kind words. We look forward to continuing to serve you and make your membership even more enjoyable.
Kind regards,
Charmaine
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