Better - Hatfield Leisure Centre Opiniões 

53
•
TrustScore: 4.5 em 5

4,5

Travellers Lane, AL10 8TJ Hatfield, GB

•

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Classificada 5 em 5 estrelas

*BIG SHOUT OUT TO MATTHEW AND PRAJWAL* We turned up for our usual football session on a Thursday evening, only to find out that the session had unfortunately been cancelled. We were then unsu... Ver mais

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Classificada 5 em 5 estrelas

Amazing centre with some incredible fitness instructors. The classes are my favourite part. Becca’s circuits and core classes are incredible. I have built so much strength in those classes worki... Ver mais

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Classificada 5 em 5 estrelas

Wonderful facilities and great staff. We went on a Saturday with 5 children varying in age from 18 months to 12 years, to try and burn some energy off on the huge inflatable in the sports hall. The c... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

Cleanliness and maintenance is why I chose to give 3 stars on this occasion. The floors are often dirty looking as do the shower cubicles. There always seems to be something broken. From the steam roo... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Centro de lazer
  2. também em
  3. Biblioteca
  4. Centro de fitness
  5. Ginásio
  6. Piscina ao ar livre
  7. Piscina interior

Escrito pela empresa

Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.


Informações de contacto

  • Travellers Lane, AL10 8TJ, Hatfield, Reino Unido

4,5

Excelente

TrustScore: 4.5 em 5

53 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,5

Todas as opiniões

(53)

5422 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Helpful staff. Good equipment for elderly / disabled / recovery

Excellent centre with helpful staff.
Always greeted with a friendly smile & staff are happy to help with anything - made to feel valued.
The Wellness Hub (formally Shapemaster) is a unique selling point for this gym - motorised machines which help you exercise gently, ideal for elderly, disabled, injury recovery etc the list is endless! A great way to rebuild strength & get your joints moving.
The lady running it Carol, is very knowledgeable & helpful (Tue & Sat mornings) offers support & advise to help you with your goals.
Friendly patrons & supportive family environment makes it a pleasure to visit!
Allot of people start in this room to help with mobility & fitness & progress upstairs to the main gym for further exercise!! It’s an excellent place to begin your journey into the gym environment.
Highly recommended.

21 de janeiro de 2025
Opinião espontânea
logótipo da Better - Hatfield Leisure Centre

Resposta da Better - Hatfield Leisure Centre

Hi Sarah,

Thanks for your review.

We are delighted to read your detailed feedback.

It is so great to hear that you are so impressed with Hatfield Leisure centre and the community of other customers and staff!

You have made me want to come and try out the Wellness Hub too - it sounds fantastic!

Warm Regards

Hazal

Classificada 5 em 5 estrelas

Knowledgeable and encouraging PT

My health referral PT Gem has made me feel understood and has given me encouragement. Her wealth of knowledge has made me feel hopeful that I can achieve my goals.

21 de outubro de 2024
logótipo da Better - Hatfield Leisure Centre

Resposta da Better - Hatfield Leisure Centre

Hi,

Thanks for your review.

We are so pleased to hear that Gem was able to encourage and understand you and this has made you feel so hopeful about achieving your goals!

You got this!

Warm Regards 

Hazal

Classificada 5 em 5 estrelas

The best party venue for my 8 year old!!!

The best party venue for my 8 year old!!! The team were great from start to finish - easy booking, cheap, quick response to emails and they even let us pop in and see the rooms/ask questions, all before the day.

The experience only got BETTER on the day. The team were super helpful when setting up the room and party for us. Natasha was the BEST party host we’ve ever had. She guided 20+ kids throughout our party which saved me sooo much stress (always a worry as a parent hosting a kids party!!). Belinda kept everyone safe on the inflatables and Sebastian, the manager, supported the whole thing throughout.

We also really liked that the main event and the ‘party room’ were separate, this was a breath of fresh air for a lot of people, especially those who wanted a break from the party or who had small children.

After all the fun, the team also cleaned up the room for us (we tried our best but had no cleaning tools!). We had positive feedback from all of the parents and my son had an amazing birthday, all thanks to this team and venue, I really can’t thank them enough. We will be forever grateful for this wonderful day!

I would 100% recommend this venue for kids parties, we’ve had 8 over the years and this was by far the best and least stressful!!

14 de setembro de 2024
Opinião espontânea
logótipo da Better - Hatfield Leisure Centre

Resposta da Better - Hatfield Leisure Centre

Good Afternoon Jake,

We sincerely appreciate you taking the time to share your feedback with us.

We are thrilled to hear that your party at the Hatfield Leisure Centre was a success and the team at the centre supported you throughout the party. Our team strives to create a welcoming and supportive environment for all our customers, so we are pleased to hear that you have found our staff to be friendly, professional and helpful during your party.

Thank you once again for sharing your experience with us. We are committed to maintaining this high standard and ensuring that all our customers have a positive experience.

Best regards,

Charmaine

Classificada 5 em 5 estrelas

Sensitive and reassuring

I have recently had 2 sessions with Gemma and she is amazing! I was referred by the GP and she made me feel so at ease, explained everything really well and is very supportive. I like the way the machines in the gym don't need a fob thing.

12 de setembro de 2024
logótipo da Better - Hatfield Leisure Centre

Resposta da Better - Hatfield Leisure Centre

Good Morning Nikki,

We want to express our gratitude for taking the time to leave a review.

We are absolutely thrilled to hear that you have consistently experienced friendly and welcoming service from the staff every time you visit the Hatfield Leisure Centre. We are also very happy to hear that Gemma has been very professional and informative each time you have had a session booked with her. 

Your feedback means a lot to us, and we are committed to maintaining the high standards of customer service that you have come to expect from us. Thank you for your support!

Kind regards,

Charmaine

Classificada 5 em 5 estrelas

Glad to join!

The staff are lovely and very helpful. whenever I ask for anything, they are there to help or answer questions.
My induction was informative. My blood pressure was taken and I was shown around and given a plan with follow up. I felt very supported.

1 de agosto de 2024
logótipo da Better - Hatfield Leisure Centre

Resposta da Better - Hatfield Leisure Centre

Hi Nahla,

Thank you for your review.

We are thrilled to hear that the staff have been so helpful and have given you such an informative induction.

We are always here to support you and hope you continue to enjoy your fitness journey with Better!

Warm Regards

Hazal

Classificada 4 em 5 estrelas

So far I have had no problems at all

So far I have had no problems at all, nice new machines and no trouble getting onto them, my only complaint would be that as a senior member it would appear that I am able to use all the facilities in my town, I joined the leisure centre in Hatfield but was led to believe that I was also entitled to use the swimming centre as well, verified by a member of staff at the leisure centre when I joined. To negate any problems I also emailed your help desk to verify this was in fact the case, this was 3 weeks ago and I am still waiting for an answer. If this is NOT the case can I transfer my membership from the leisure centre to the swim centre without any penalty? . Terry Lawrence

9 de julho de 2024
logótipo da Better - Hatfield Leisure Centre

Resposta da Better - Hatfield Leisure Centre

HI Terry,

Thanks for your review.

I am sorry to hear no one has got back to you yet.

I have checked your membership and you are able to use the swimming pool at Hatfield Swim Centre at no extra cost.

Hope this helps!

Warm Regards

Hazal

Classificada 5 em 5 estrelas

Amazing experience and wonderful staff

Amazing experience and wonderful staff at the reception! I love to spent my free time to this Center. It’s is calm, tidy and clean place. There has enough space for everyone!

16 de maio de 2024
logótipo da Better - Hatfield Leisure Centre

Resposta da Better - Hatfield Leisure Centre

Hi Lindita,

Thank you for your review.

We are so pleased to hear you are enjoying the facilities at Hatfield Leisure Centre!

Warm Regards

Hazal

Classificada 5 em 5 estrelas

A great all-rounder

The gentleman who I first met when I first walked in was very helpful. We set up my account together and he gave me a tour of the gym. All his information was very clear and showed me the app, my options etc.

The gym itself has everything I personally would need - I'm generally doing this for my mental health and to try and get my heart rate up so I don't tend to go where all the weights are, even though there are lots of choices.

20 de março de 2024
logótipo da Better - Hatfield Leisure Centre

Resposta da Better - Hatfield Leisure Centre

Good Morning

It's great to hear that you're enjoying your time at our centre and that our staff were helpful during your sign-up process.

We appreciate you sharing your initial experience with Better, and we look forward to accompanying you on your journey with us.

Kind Regards

Amir

Classificada 1 em 5 estrelas

Beware

Although the gym is good. The changing fascilties are bad. There is no heating. The showers often don't have any hot water or are very hot. There is no hair dryer. Hand dryer has not worked for months. Hot tap stays on wasting energy.

25 de janeiro de 2024
Opinião espontânea
logótipo da Better - Hatfield Leisure Centre

Resposta da Better - Hatfield Leisure Centre

Hi Steve,

Thank you for your review.

We are disappointed to hear you are not happy with the facilities at Hatfield Leisure Centre and will pass your feedback to the centre.

In addition, if you would like to discuss the issues you have found with the centre directly, you can email; hatfieldleisurecentre@gll.org

Warm Regards

Hazal

Classificada 5 em 5 estrelas
logótipo da Better - Hatfield Leisure Centre

Resposta da Better - Hatfield Leisure Centre

Good Afternoon Michael,

Thank you for your review.

We are very happy to hear that you have resumed your Gym routine and returned back to our facilities. We hope you enjoy your workout sessions and take part in the other great activities available at the Hatfield leisure centre.

Kind regards,

Charmaine

Classificada 5 em 5 estrelas

Great experience using the facilities

Great experience using the facilities, great atmosphere and service provided by members of staff

7 de novembro de 2023
logótipo da Better - Hatfield Leisure Centre

Resposta da Better - Hatfield Leisure Centre

Good Evening DC,

Thank you for your review.

We are very happy to hear that you are enjoying your membership, the staff and the atmosphere at the Hatfield Leisure centre. We hope you continue to enjoy this facility and the great activities they have available.

Kind regards,

Charmaine

Classificada 5 em 5 estrelas

Great place to exercise

Easy friendly rewarding lots of exercise classes to choose from spacious clean good parking

7 de novembro de 2023
logótipo da Better - Hatfield Leisure Centre

Resposta da Better - Hatfield Leisure Centre

Good Afternoon Stephanie,

Thank you for your review.

We are very happy to hear that you are enjoying your membership at the Hatfield leisure centre. We are also very proud to hear that the centre is clean and well maintained and the car park is spacious. We hope you continue to enjoy this centre and the great activities they have available.

Kind regards,

Charmaine

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