I took my 5 and a half year old daughter to the leisure centre to go on the splash session in late august, and all I can rave about is Sam D. He was super helpful, efficient and funny! Would recommend... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoAnderson Close, RH6 8RJ Horley, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Exceptional helpful Maggie at Horley Leisure Centre. Went the extra mile to help me sign up. Makes me feel welcome with her smile and warmth.
A empresa respondeu
Dreadful first experience of a group class (Aquarobics) last night. No differentiation from the trainer, not a clue what was an exercise for the class or her just ‘dancing’ around. Will not be going... Ver mais
A empresa respondeu
Lovely leisure centre, clean and with really helpful reception staff, particularly the young lady on duty early evening. You were let down by 2 of the 4 showers being out of order. Also felt, as a new... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Informações de contacto
Anderson Close, RH6 8RJ, Horley, Reino Unido
4,6
Excelente
66 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Not a great experience at all
Not a great experience at all. Booked on to a 'swim for all' session with the family but as soon as we got in the pool, the 'fun police' were all over us asking how far our children could swim. My daughter swam a whole length on her back but apparently this isn't allowed, she had to prove she can swim on her front? Even though she did swim back on her front, for the whole rest of our session their beady eyes were on us constantly making us feel very uncomfortable and making it a very joyless experience. I think the website should re-title 'swim for ALL' as 'swim for strong swimmers ONLY'. Needless to say we won't be going back.
31 de agosto de 2023
Opinião espontânea
Resposta da Better - Horley Leisure Centre
Hi Caroline,
Thank you for your review.
It is stated in our swim safety rules that: Swim testing by lifeguards may be implemented to check the ability of swimmers before they are allowed into the deep end of the main pool. This will be at the discretion of the lifeguard on position.
This is for health and safety reasons. I am sorry if you did not feel that this was dealt with in the best way but the lifeguards are there to ensure the safety of all of our customers and this may be in the form of keeping an eye on some customers who they feel are not strong swimmers to make sure they are safe.
We hope that this does not discourage you from attending our centres.
Warm Regards
Hazal
The lady at reception Caroline was…
The lady at reception Caroline was incredibly helpful.
27 de junho de 2023
Resposta da Better - Horley Leisure Centre
Hi Kenny,
Thank you for taking the time to leave us a 5-star review.
We are happy to hear that you are happy with the level of service being offered by our brilliant staff member Caroline.
We hope you have enjoyed using our fantastic facilities so far and continue to do so.
Thank you for choosing Better.
Staff is very courtious and booking is…
Staff is very courtious and booking is effortless.
28 de junho de 2023
Resposta da Better - Horley Leisure Centre
Hi Carlos,
We appreciate your feedback!
It's fantastic to hear that our staff has been courteous and that the booking process has been effortless for you.
Thank you for your support!
Kind regards
Ivy
Dreadful first experience of a group…
Dreadful first experience of a group class (Aquarobics) last night. No differentiation from the trainer, not a clue what was an exercise for the class or her just ‘dancing’ around. Will not be going again! Also, no explanation in the changing rooms about using / releasing the key in the lockers ! Really not impressed !
26 de junho de 2023
Resposta da Better - Horley Leisure Centre
Dear Janice,
We apologise for your disappointing first experience. Your feedback is valuable to us and helps us improve.
If you would like to provide additional information, we can address any specific areas for improvement and pass on the feedback to the team at the centre.
Thank you for your feedback, and we hope to serve you better in the future.
Kind regards,
Ivy
Customer Service Advisor
Good quality equipment and five star…
Good quality equipment and five star services at Horley club
20 de junho de 2023
Resposta da Better - Horley Leisure Centre
Hi Yasir,
Thank you for your review!
We are happy to hear that you are enjoying using Horley Leisure Centre!
Warm Regards
Hazal
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.