Was refered to by my GP. Dani is very friendly and understanding. I have autism, anxiety and depression. A second home for me now, atmosphere in the gym is so nice, equipment is abundant, excellent... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoBurton Road, LA9 7HX Kendal, GB
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Leia as opiniões dos outros
Signed up for membership. Couldn't log in due to my email address being linked to two accounts (one I'd used previously to book individual activities and the other for the new membership). A window po... Ver mais
A empresa respondeu
Could have done with a full tour of the facilities, I wasn't sure where I was going, where changing rooms were, showers etc on my first visit to use the pool. Also to explain set up /rules for the swi... Ver mais
A empresa respondeu
Really helpful in helping me gain strength and stamina. Very supportive and friendly staff.
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Informações de contacto
Burton Road, LA9 7HX, Kendal, Reino Unido
4,3
Excelente
57 opiniões
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The membership was quick and easy to…
The membership was quick and easy to fill in online ,my only negative was the joining fee as i had joined and cancelled earlier in the year!
29 de outubro de 2025
Resposta da Better - Kendal Leisure Centre
Hi Paul
Thank you for your review.
We are very pleased to see that you found the joining process easy, and we welcome you back to Better!
Kind Regards
Amir
Totally frustrated
Only joined a week ago and finding it impossible to get on the App at 10pm! I se an alarm and have my finger hovering over the App but it just buffers continuously and when it does connect all the classes are booked. No one at my Leisure Centre seems to have an answer and I am quickly losing patience. I have had to pay to rejoin , even though I had to leave last time for medical reasons and my monthly fee is carefully budgeted for. Therefore it seems a waste of money if I can’t book classes? The whole system needs sorting and obviously more classes needed to deal with your disappointed and frustrated customers. I have talked to many members and they all experience the same frustration? Please look at your booking system as it is clearly not fit for purpose?
22 de outubro de 2025
Resposta da Better - Kendal Leisure Centre
Hi Maggie,
Thanks for your review.
In regards to the booking system, we do understand that it can be frustrating, but as a member you do have access to 7 days in advance booking and non-members only get 5 days. If the class is popular it may get booked up quite quickly and this will sometimes result in the system crashing if everyone jumps on at the same time - which we are working on.
We also have a penalty fee system where customers who book and don't show up get charged a penalty fee, to discourage customers from booking on and not attending.
I understand this may not be the outcome you were hoping for but we do value your feedback and I would like to thank you for raising these points with us.
Warm Regards
Hazal
11 people in sauna thats far too many…
11 people in sauna thats far too many for small sauna
8 de outubro de 2025
Resposta da Better - Kendal Leisure Centre
Hi Anita
Thank you for your review.
We will pass your feedback on to the management team at the Kendal Leisure Centre to look into.
Kind Regards
Amir
Better Gym have friendly staff and they make time for you even if there busy
Better Gym have friendly staff and its always clean, great value for money. It caters for everyone
2 de outubro de 2025
Resposta da Better - Kendal Leisure Centre
Hello Judy,
Thank you very much for your comments and feedback.
Kind Regards
The pool is freezing
The pool is freezing! I signed up for a swim only membership, £33 a month. I’ve been a handful of times and each time I’ve got cramp from the freezing cold temperatures. The changing room is freezing, it takes me ages to get changed as I can’t feel my hands! When I asked if the pool temp could be increased slightly I was told that the professional swimmers like the temp, any warmer and it’s too warm for them. So to hell with the kids and older people who which to enjoy the pool also! I spoke to a few people while in the pool and they all said there’s no point asking for a temp increase as the staff don’t care. The advice I got from the staff was to swim faster! Bloody cheek! Aside from the pool and changing room temp and the shocking customer services it’s a great place to swim! I also asked if I could use the sauna to warm myself up but that’s not part of my membership so I have to continue to freeze! Sadly I’m going to have to give up the membership as it’s just not safe, getting cramp while swimming is dangerous.
27 de setembro de 2025
Opinião espontânea
Resposta da Better - Kendal Leisure Centre
Hi Laura
Thank you for your review.
We are very sorry to hear about your experience.
We understand how important it is for the pool and changing rooms to be comfortable, and we're sorry to hear that the temperature has affected your ability to enjoy your swim.
Our pool temperature is currently set to suit a range of users, including professional swimmers, but we understand that this may not work for everyone, and your feedback has been escalated to the management team at the Kendal Leisure Centre
We’re also sorry to hear about the way your concerns were handled by staff, and this will be addressed accordingly.
Kind Regards
Amir
Very helpful when joining g and the…
Very helpful when joining g and the staff were very polite and professional.
18 de setembro de 2025
Resposta da Better - Kendal Leisure Centre
Hi Susan,
Thanks for your review.
We are so pleased to hear that the staff at Kendal Leisure Centre were been so supportive when you signed up!
Warm Regards
Hazal
I didn't know what to expect but it was…
I didn't know what to expect but it was very good. Friendly and helpful and, hopefully, all will go well.
2 de setembro de 2025
Resposta da Better - Kendal Leisure Centre
Hi Pauline,
Thanks for your review.
We are so pleased to hear that you are enjoying Kendal Leisure Centre!
Warm Regards
Hazal
The staff are always helpful
28 de agosto de 2025
Resposta da Better - Kendal Leisure Centre
Hi Susan
Thank you for your review.
It is great to see the staff at the Kendal Leisure Centre have been able to help with your enquiries.
Please do not hesitate to reach out if you have any further questions!
Kind Regards
Amir
So far I have not had any issues that…
So far I have not had any issues that make me think you are not worth 4 stars.
30 de julho de 2025
Resposta da Better - Kendal Leisure Centre
Hi Sam,
Thank you so much for your honest feedback and for the 4-star rating!
We’re glad to hear you haven’t experienced any issues with your membership so far. If there’s anything we can do to earn that extra star, please don’t hesitate to let us know — we’re always here to help and improve!
Warm regards,
Charmaine
Such helpful staff
All staff are so helpful and the swimming instructors are amazing with the children, they have gotten my terrified 5 year old back in the water and she’s having such fun.
2 de julho de 2025
Resposta da Better - Kendal Leisure Centre
Hi Donovan,
Thank you for your review.
It's wonderful to hear that the swimming instructors have been providing excellent lessons, leading to your daughter's enjoyment of being in the water!
We hope she gains the confidence she desires and develops the swimming skills she aims for.
Kind Regards
Amir
Brilliant intro & induction by Richard
Brilliant introduction/health exam, followed by an induction. Richard was extremely professional, informative and friendly.
I've only been using the gym so far, but the 1st 2 weeks seem to be going well
4 de junho de 2025
Resposta da Better - Kendal Leisure Centre
Hi Scott,
Thanks for your review.
We are so pleased to hear that the staff at Kendal Leisure Centre have been so supportive!
I will be passing this on the centre. I extend my best wishes for you to continue your remarkable journey with us and to savor each moment.
Warm Regards
Aaiasa
Great gym!
The gym is well equipped and never overly busy when I’ve visited. Also really enjoying the tai chi classes :)
29 de abril de 2025
Resposta da Better - Kendal Leisure Centre
Hi Lauren
Thank you for your review.
It's great to see you are enjoying your experience at the Kendal Leisure Centre and you have had the opportunity to partake in the Tai Chi classes.
We hope you attain the level of fitness and Tai Chi you wish, and thank you for choosing Better.
Kind Regards
Amir
Resposta da Better - Kendal Leisure Centre
Hi Gary,
Thank you so much for the great feedback! We're glad to hear you're enjoying the classes, gym, and pool at the Kendal Leisure Centre. We look forward to seeing you again soon—let us know if there's anything more we can do to support your fitness journey.
Kind regards,
Charmaine
Resposta da Better - Kendal Leisure Centre
Hi,
Thank you so much for your positive feedback!
We're thrilled to hear that everything you needed was provided and that you had a great experience at the Kendal Leisure Centre. If there's anything else we can assist with, feel free to reach out anytime!
Kind regards,
Charmaine
Absolute sh** show !!
Absolute sh** show !!
Froze membership due to chronic illness and proof from surgeon !
They took my money anyway and won’t give it back !!
Mandy is supposed to be a manager but her default advice is ‘ email customer service !’
Don’t join …….useless 😡
5 de março de 2025
Opinião espontânea
Resposta da Better - Kendal Leisure Centre
Hi Marie,
Thank you for your review.
We sincerely apologise for the experience you've had and can completely understand your frustration. It is never our intention to cause any stress, especially when dealing with such a challenging time. We do our best to accommodate our members’ situations, including providing support for chronic illnesses, and we regret that you feel this hasn’t been handled properly in your case.
We’d love to look into this matter further and work toward a resolution. Could you please provide us with the details of your case so we can make sure it gets addressed by the right team? We want to ensure you feel heard and supported.
Thank you for bringing this to our attention.
Warm regards,
Charmaine
Staff are always welcoming and polite
Staff are always welcoming and polite. Range of activities is very good.
28 de fevereiro de 2025
Resposta da Better - Kendal Leisure Centre
Hi Carole,
Thank you so much for your kind feedback!
We are delighted to hear that our staff made a positive impression and that you enjoyed the range of activities. We strive to provide excellent service and a great experience for all our guests, and it's wonderful to know we hit the mark for you. We look forward to welcoming you again soon!
Kind regards,
Charmaine
Go above and beyond and everyone’s so…
Go above and beyond and everyone’s so friendly
28 de fevereiro de 2025
Resposta da Better - Kendal Leisure Centre
Hi Alecia,
Thank you so much for your kind words!
We’re thrilled to hear that you had such a positive experience. Our team always strives to go above and beyond, and it’s great to know that their efforts are making a difference. We hope to welcome you again soon!
Warm regards,
Charmaine
A welcoming
A welcoming, helpful person on reception, great machinery that is well maintained, what more do you need.
15 de janeiro de 2025
Resposta da Better - Kendal Leisure Centre
Hi Kent Valley Colour Printers
Thank you for your review.
We are very pleased to hear that you had a great experience at the Kendal Leisure Centre.
It’s wonderful to know that you were satisfied with the gym equipment and that the concierge was able to help you with any queries you had.
We hope to see you soon!
Kind Regards
Amir
Rich was really helpful listened to…
Rich was really helpful listened to what I wanted, showed me how everything worked and is doing me a plan. I'm very happy
22 de janeiro de 2025
Resposta da Better - Kendal Leisure Centre
Hi Gemma,
Thanks for your review.
We are so pleased to hear that Rich at Kendal was so helpful and attentive and we hope you enjoy your membership!
Warm Regards
Hazal
Friendly welcome from the front desk to…
Friendly welcome from the front desk to the gym. A busy place but loads of equipment. Well signposted and I came away feeling very pleased with the whole experience!
15 de janeiro de 2025
Resposta da Better - Kendal Leisure Centre
Good Morning Kevin,
Thank you for taking the time to share your thoughts about your recent experience at the Kendal Leisure Centre.
We are truly delighted to hear that your visit was enjoyable and met your expectations. Our team works diligently to uphold a high standard of customer service, so it’s wonderful to know that you received the level of care and attention that we strive for during your time with us.
We are also pleased to learn that our gym was equipped with the facilities you needed for a productive workout. We continuously invest in our equipment to ensure that our guests have access to a diverse range of tools and machines to support their fitness goals. If there are any specific amenities or additional equipment you would like to see in the future, please feel free to share your thoughts!
Thank you once again for your positive feedback. We look forward to welcoming you back to Kendal Leisure Centre soon for another great experience!
Best regards,
Charmaine
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