The facilities and the service we received both on advance and on the day surpassed my expectations. The party room was a good size and the cool room was perfect to cool down 20 weary children after t... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoTemple Street, BS31 1HE Keynsham, GB
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The trainer was very helpful and took time to explain everything in detail. The venue was clean tidy and both staff and customers were helpful, polite and happily made me feel at ease.
A empresa respondeu
My first time with swim membership at Keynsham, helpful reception staff, lovely pool, very friendly swimmers and nice and clean.
A empresa respondeu
Totally failed to address query and marked as resolved without awaiting response on matter.
Informações sobre a empresa
Escrito pela empresa
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Informações de contacto
Temple Street, BS31 1HE, Keynsham, Reino Unido
4,3
Excelente
52 opiniões
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Happy
Happy, helpful staff, nice modern, clean good facilities and selection of classes.
30 de julho de 2024
Resposta da Better - Keynsham Leisure Centre
Hi Shaun,
Thank you for your review.
We are glad to hear that your recent visit to Keynsham Leisure Centre has been positive.
We look forward to welcoming you again.
Have a lovely weekend.
Kind regards,
Haven
Highly recommend
My daughter and I visited and were greeted by Nicola on the reception.
We were showed around and everything was explained to us in full detail. I cannot thank Nicola enough and because of her, the classes and lovely vibe, I joined. My brother has now joined as well because I said I loved it so much
16 de maio de 2024
Resposta da Better - Keynsham Leisure Centre
Dear Julie,
We greatly appreciate your positive feedback.
We are pleased to learn that you received a warm welcome from Nicoal upon your arrival and that you were provided with a comprehensive tour of our facilities. As the cornerstone of our service, we take great pride in delivering exceptional customer service, and we are delighted that this was reflected in your experience at the centre. Moreover, we are thrilled to hear that you not only enjoyed the fitness classes but also recommended them to your brother, who has since joined as a member.
Your patronage is invaluable to us, and we are honoured to count you as part of our community.
Best regards,
Charmaine
My child has been doing swimming…
My child has been doing swimming lessons at Better Keynsham for the last 2.5 years. Its within walking distance and there is no where else except if I drive. The lessons are very poor, no consistency, the app which is supposed to chart progress is rarely updated. A few of the coaches shouldn't be working with young children, as they make them jump in at 6ft 6 in from first time they go into the big pool, despite no requirement to do so until much further down the award scheme. This terrified my son who is nervous of going out of his depth so he's lost his confidence yet again. There is no transition between levels or any feedback as they have too many kids so can never remember where they are in regard to ability. They don't respond if you complain. I've finally found private lessons near by, which won't be any more expensive in the long run, as progress is so slow at Better. I say you are 'Better'going elsewhere!
22 de maio de 2024
Opinião espontânea
Resposta da Better - Keynsham Leisure Centre
Dear Kate,
We appreciate you sharing your thoughts with us.
We regret to hear that the swimming lessons at Keynsham Leisure Centre did not meet your expectations. It's disheartening to learn that your son felt overwhelmed and reluctant to continue due to feeling out of his depth during the lessons. I will pass on your feedback and concerns to the attention of the centre manager at the Keynsham Leisure Centre so he can look into the points you have raised.
We are very sorry to hear that you have now decided to leave the lessons at this centre due to the reasons above.
Kind regards,
Charmaine
It's a very small gym
It's a very small gym for the price of a normal sized gym, I'm not convinced it's worth the membership, and the day rates are the highest I've seen by about £3.50 a visit.
It's a bit disappointing.
Not sure if it's staffed either.
Compared to my old gym it's very sad.
I thought it recently had an overhaul and more kit, but it doesn't appear that way. Some of the machines have torn padding as well.
Just looks sad and uncared for.
5 de maio de 2024
Resposta da Better - Keynsham Leisure Centre
Hi Victoria
We apologise for any inconvenience caused by the renovations at our Keynsham Leisure Centre, which seems to have not improved your experience.
However, we have added an extended functional area and new equipment for our members to enjoy. Furthermore, we now offer group cycling for those who wish to participate. We hope that these changes will enhance your experience and make your visits to our leisure centre more enjoyable.
Kind Regards
Amir
We
Resposta da Better - Keynsham Leisure Centre
Hi James,
Thank you for your review.
We are happy to hear you are enjoying the benefits of working with one of our Fitness Instructors.
Warm Regards
Hazal
Sauna.
All very good. Sometimes Sauna is rather busy and people get out of the pool with no wristband on which haven’t booked so you are unable to sit your booking.
18 de janeiro de 2024
Resposta da Better - Keynsham Leisure Centre
Good Morning Andy,
I would like to express our appreciation for taking the time to review our services. Your feedback is highly valued, and we are pleased to hear that you are enjoying your membership at the Keynsham Leisure Centre. We are disappointed to hear that customers are using the Healthsuite without a booking so I will ensure to pass this feedback on to the centre so they can investigate and control this behaviour. We hope you can continue to enjoy the Keynsham Leisure Centre and the great activities they have on offer.
Kind regards,
Charmaine
Enjoying my new membership
Enjoying my new membership, nice environment, competitive price
12 de novembro de 2023
Resposta da Better - Keynsham Leisure Centre
Good Evening Denise,
Thank you for your review.
We are very happy to hear that you are enjoying your membership at the Keynsham leisure centre. We hope you continue to enjoy your membership at this centre and the great activities they have available.
Kind regards,
Charmaine
I think Better are brilliant
I think Better are brilliant. Many great activities for myself, an older person. They are always ready to help with any problems that you may have.
I fully recommend this company.
9 de novembro de 2023
Opinião espontânea
Resposta da Better - Keynsham Leisure Centre
Hi Stephen,
Thank you for your review.
We are delighted to hear you are enjoying Keynsham Leisure Centre.
Warm Regards
Hazal
Resposta da Better - Keynsham Leisure Centre
Good Morning,
Thank you for leaving our Centre a review.
We are very pleased to see you are enjoying the facilities and getting to know our staff.
We hope this continues!
Kind Regards
Amir
Resposta da Better - Keynsham Leisure Centre
Good Evening Sharon,
Thank you for your review.
We are very happy to hear that you are enjoying your membership at the Whiterock leisure centre and you find the booking system easy to navigate. We are also very proud to hear that this centre is clean and well maintained. We hope you continue to enjoy this facility and the great activities they have on offer.
Kind regards,
Charmaine
Resposta da Better - Keynsham Leisure Centre
Hi Mark,
Thank you for your review.
We are happy to hear you enjoyed your induction at Keynsham Leisure Centre.
Warm Regards
Hazal
Excellent facility and friendly staff
27 de junho de 2023
Resposta da Better - Keynsham Leisure Centre
Hi Phil,
Thank you for taking the time to leave us a 5-star review.
We are happy to hear that you are happy with the facilities and the level of service being offered by our brilliant staff.
We hope you have enjoyed using our fantastic facilities so far and continue to do so.
Thank you for choosing Better.
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