Spend more time teaching the kids not chatting to other team members, letting the kids 2-3 early to leave it’s only 30 minutes session so need to make use of that time The swimming teacher should de... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoCathall Road, E11 4LA Leytonstone, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
We been using this leisure centre for few years now for different activities and it's always a good experience for adults and children. Stuff is friendly and helpful and the place is looked after. Hav... Ver mais
A empresa respondeu
I was seen by a member of staff called Chanelle, and I was very impressed with the service I received. She was professional, patient, and transparent throughout. Chanelle took the time to show me how... Ver mais
A empresa respondeu
My experience with swimming coaches was great. They were very friendly and professional. They made me overcome my anxiety and fears of the swimming pool. The coach was very dedicated to her role, to t... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Informações de contacto
Cathall Road, E11 4LA, Leytonstone, Reino Unido
3,8
Bom
79 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Spend more time teaching the kids not…
Spend more time teaching the kids not chatting to other team members, letting the kids 2-3 early to leave it’s only 30 minutes session so need to make use of that time
The swimming teacher should determine what kids do not let them play around in the pool that is why I send my kids otherwise I will go there and play around my self
11 de outubro de 2026
Resposta da Better - Leytonstone Leisure Centre
Hi Hekri,
Thank you for taking the time to share your feedback.
We're sorry to hear that you were disappointed with your children's swimming lessons at Leytonstone Leisure Centre. We understand how important it is for parents to feel that lesson time is being used effectively and that children receive the guidance and instruction they expect from our teachers.
Your comments regarding lesson structure, supervision, and the use of session time have been noted and will be shared with the relevant team for review.
We appreciate you bringing these concerns to our attention.
Warm Regards,
Hazal
I felt I wasn’t listened to
I felt I wasn’t listened to
I wasn’t shown all the equipment
I was expecting more knowledge of injuries and how they could be treated
5 de outubro de 2026
Resposta da Better - Leytonstone Leisure Centre
Good morning,
Thank you for sharing your feedback.
We’re sorry to hear that you didn’t feel listened to or fully supported during your visit, particularly when it came to being shown the equipment and discussing injuries.
We’ll share your comments with the relevant team as we continue to improve the experience and support we provide.
Kind regards,
Ellis
Resposta da Better - Leytonstone Leisure Centre
Hi Ms Kate
Thank you for your review.
We are very pleased to see that the classes are well-organised, and we hope all attendees attain the skills and confidence they require.
Kind Regards
Amir
Friendly staff
Friendly staff. However below areas that can be improved, water dispenser in gym does not work . Toilets can be monitored more frequently
25 de agosto de 2026
Resposta da Better - Leytonstone Leisure Centre
Good afternoon,
Thank you very much for your review and comments.
We are pleased to hear the staff are friendly at Leytonstone Leisure Centre and we will pass on your comments regarding the water dispenser and toilets.
We hope you continue to enjoy the facilities and take care.
Kind regards,
Shirley
Great experience
We been using this leisure centre for few years now for different activities and it's always a good experience for adults and children. Stuff is friendly and helpful and the place is looked after. Haven't taken advantage of all the facilities yet but hopefully in near future I will.
26 de agosto de 2026
Resposta da Better - Leytonstone Leisure Centre
Hi Laura,
Thank you for your continued support over the years!
It’s lovely to hear that you and your family have always had a positive experience with us at Leytonstone LC!
We really appreciate your kind words about the team, and we hope you get the chance to explore more of what we have to offer.
We look forward to seeing you again soon!
Best wishes
Azaria
Great local pool... but stinky swimming showers
Great to have a pool locally and gym facilities and sauna. The staff are all very lovely and helpful. Unfortunately the swimming showers are always quite stinky and get a lot of bugs especially in summer, would be great if a solution could be found.
18 de agosto de 2026
Opinião espontânea
Resposta da Better - Leytonstone Leisure Centre
Hi there,
Thank you for your feedback about Leytonstone Leisure Centre.
We're pleased to hear that you enjoy having a local pool, gym, and sauna, and that our staff have been lovely and helpful during your visits.
We're sorry to hear about the condition of the swimming pool showers, particularly the odour and the presence of bugs during the summer months. We appreciate you taking the time to bring this to our attention, and your comments will be shared with the relevant team so they can investigate and look into possible improvements.
Thank you again for your balanced feedback, and we hope to welcome you back soon.
Warm Regards,
Hazal
helpful staff
12 de agosto de 2026
Resposta da Better - Leytonstone Leisure Centre
Hi JC
Thank you for your review.
It is great to see that the staff at Leytonstone Leisure Centre have been able to help with your enquiries.
Please do not hesitate to reach out if you need further assistance!
Kind Regards
Amir
gym membership sign on
I was seen by a member of staff called Chanelle, and I was very impressed with the service I received. She was professional, patient, and transparent throughout. Chanelle took the time to show me how to use all of the gym equipment and made sure I fully understood the instructions by asking me to demonstrate what she had shown me. Whenever I was unsure, she was happy to explain and demonstrate again without hesitation. Her supportive approach made me feel comfortable and confident using the equipment. She is a real asset to the team, and I would highly recommend her.
16 de julho de 2026
Resposta da Better - Leytonstone Leisure Centre
Hi Maria.
Thank you for taking the time to leave such a wonderful review, Maria.
We're delighted to hear that Chanelle provided you with such a positive introduction to the gym. It's fantastic to know that her professionalism, patience, and supportive approach helped you feel comfortable and confident using the equipment. Taking the time to ensure members feel safe and confident is exactly the level of service we strive to provide.
Thank you again for your recommendation, and we look forward to supporting you on your fitness journey!
Kind regards,
Suheea
This is the first time I visit Better
This is the first time I visit Better. My impression is okay.
3 de julho de 2026
Resposta da Better - Leytonstone Leisure Centre
Hi Kenneth
Thank you for your review, and welcome to the Leytonstone Leisure Centre.
We are pleased to see that you had a good first impression, and we hope to see you again soon.
Kind Regards
Amir
New member experience
Staff i came across were excellent and friendly, particularly the lady in reception. The facility looked reasonably clean. The only issue I had along with other users were the water from showers are too hot and could scorch younger children. To improve the service perhaps consider using mixer tap showers as everyone has different heat tolerence.
24 de junho de 2026
Resposta da Better - Leytonstone Leisure Centre
Hi Yunus,
Thank you for your detailed feedback.
We’re very pleased to hear that you found our staff friendly and that the facility was reasonably clean. It’s especially great to know the reception team made a positive impression.
We’re sorry to hear about your concerns regarding the shower water temperature. Your point about the water being too hot, particularly for younger children, is taken very seriously as safety is a top priority. Your suggestion around mixer tap showers is appreciated and will be shared with the relevant team for review.
Thank you again for helping us improve our services.
Warm Regards,
Hazal
The swimming instructor Kim was amazing…
The swimming instructor Kim was amazing and took her time to speak to me about my child at Cathall leisure centre Leytonstone
15 de junho de 2026
Resposta da Better - Leytonstone Leisure Centre
Hi Kulwant,
Thank you for your kind feedback.
We are delighted to hear that Kim made such a positive impact and took the time to speak with you about your child. Providing supportive and attentive instruction is very important to us, so it is especially rewarding to hear this reflected in your experience at Leytonstone Leisure Centre.
Your comments will be shared with Kim and the wider team.
Warm regards,
Hazal
Bad swimming experience
I went for a swimming session at Leytonstone leisure centre and the changing rooms were filthy dirty.
There was a strong smell of urine. The changing cubical was dirty with foot prints on the benches and chewing gum on the walls. People wearing outdoor shoes throughout changing rooms although it is ment to shoe free.
No staff available to flag issues too.
11 de junho de 2026
Resposta da Better - Leytonstone Leisure Centre
Hi Trish,
Thank you for taking the time to share your experience at Leytonstone Leisure Centre.
We're really sorry to hear that the changing rooms were in such a poor state during your visit and we understand how disappointing this must have been. Cleanliness is a priority for us and this falls well short of the standard we hold ourselves to. Your concerns have been passed on to the centre team to be addressed immediately.
Warm Regards,
Hazal
Friendly and helpful staff and lots of…
Friendly and helpful staff and lots of options throughout better
2 de junho de 2026
Resposta da Better - Leytonstone Leisure Centre
Hi Rebecca
Thank you for your review.
We are very pleased to see that the staff at Leytonstone Leisure Centre have been able to provide help with your enquiries and create a friendly atmosphere at the centre.
We hope you enjoy using the facilities, and please do not hesitate to reach out if you have any further enquiries!
Kind Regards
Amir
Resposta da Better - Leytonstone Leisure Centre
Hi Mario,
Thanks for your lovely review!
We are so pleased to hear that you are enjoying Leytonstone Leisure Centre!
Warm Regards
Azaria
I met Aqsa today
I met Aqsa today, she was very professional, kind and friendly.
She was able to meet me at my point of needs. I was struggling to get on the system as well as I find the information too much on the Internet. Aqsa was a gem in helping to download the app as well as how to book various session. Her knowledge of the various services offered is impeccable. Well done!Better gym for having staff like Aqsa.
6 de maio de 2026
Opinião espontânea
Resposta da Better - Leytonstone Leisure Centre
Hi Marsha,
Thank you so much for taking the time to leave such wonderful feedback.
We’re delighted to hear that Aqsa provided such professional, kind, and friendly support during your visit, It’s great to know she was able to guide you through everything clearly and patiently.
We’ll be sure to pass your kind words on to Aqsa, she’ll be happy to receive this recognition.
Thank you again for your feedback and for choosing Better.
And we hope to see you again soon
Best wishes
Azaria
Be able to book class on the app
18 de abril de 2026
Resposta da Better - Leytonstone Leisure Centre
Good Evening,
Thank you for your review!
We hope you can book onto your favourite classes soon.
We apologise for any inconvenience or frustration this has caused.
Thank you again for your review!
Warm Regards,
Kaisha
Good experience
I use the swimming pool in leytonstone
The pool is always clean and the water is warm
The staff is very nice and helpful especially the lady in the reception
15 de abril de 2026
Resposta da Better - Leytonstone Leisure Centre
Hi Alime,
Thanks for your review.
We are so pleased to hear that you are enjoying our centre Leytonstone Leisure Centre!
Look forward to seeing you again
Warm Regards
Tom
Absolutely appalling negligence
Absolutely appalling negligence. Extremist graffiti has been left untouched for over three years, which is completely unacceptable. This isn’t just a matter of poor maintenance—it reflects a serious disregard for community safety and basic responsibility.
Allowing such offensive and potentially harmful content to remain visible for this long sends the wrong message and shows a shocking lack of urgency or accountability. Multiple opportunities to address this have clearly been ignored.
It’s deeply disappointing to see such inaction on an issue that should have been resolved immediately. I would strongly question the standards and priorities of this organisation.
10 de abril de 2026
Resposta da Better - Leytonstone Leisure Centre
Hi Viktoras,
Thanks for your review!
We appreciate your feedback and would like to find out more.
If you have the time, please send an email with some more information to our Customer Service Team.
Our email address is: customerservices@gll.org
We look forward to your response and the chance to make your next visit more enjoyable!
Warm Regards,
Kaisha
The gym is always too hot and the air…
The gym is always too hot and the air conditioning is always switched off at Leytonstone leisure centre.
The staff do not seem to know how a gym should operate.
31 de março de 2026
Opinião espontânea
Resposta da Better - Leytonstone Leisure Centre
Hi Rich
Thank you for your review.
We are sorry to hear about the air conditioning at Leytonstone Leisure Centre, and we have passed your feedback on to the General Manager to review.
Kind Regards
Amir
Another sauna
I like that there are many fitness classes available to choose from
I like that there is always a staff present by the pool side
I like that there is always cleaning going on especially in the wet areas
Dislike
That the sauna is always unavailable to book. This is a busy leisure centre one sauna is not acceptable taking in consideration that it's only 8 people can book in at one given time for an hour. Another sauna room would be appreciated
23 de março de 2026
Resposta da Better - Leytonstone Leisure Centre
Hi Annette
Thank you for your review.
We are delighted to see that you enjoy our classes, the support by the poolside, and the cleanliness of our centre.
We are also sorry to hear about the difficulty booking the sauna. It’s a popular facility with limited capacity, and we understand how frustrating this can be.
Your suggestion for an additional sauna is appreciated and has been passed to the management team for review.
Kind Regards
Amir
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.