Looking to get fitter & be more active so looking at the options around where we live. Dropped into the Better Leisure Centre in Llanishen in Cardiff to have a look around. We were met by a very know... Ver mais
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Localização
Alterar localizaçãoTy Glas Avenue, CF14 5EB Llanishen, GB
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Leia as opiniões dos outros
Hi - I had a parking charge notice when I shouldn't have (the second recently due to ipads for logging vehicle registrations not being available for a period in March). On both occasions these proble... Ver mais
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I've recently joined the Better club as it has classes I enjoy at the times that suits me. Reception are always helpful and the app is easy to use. My only complaint is I have recently been cha... Ver mais
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The app is awful, wasted a morning trying to book my daughter into swimming. Ended up going to the leisure centre where the staff we incredibly helpful and friendly. My daughter had been really enjoyi... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Informações de contacto
Ty Glas Avenue, CF14 5EB, Llanishen, Reino Unido
4,3
Excelente
74 opiniões
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Resposta da Better - Llanishen Leisure Centre
Hi Priscilla,
Thank you so much for your kind words!
We're glad to hear you had a very good experience at the Llanishen Leisure Centre. We look forward to serving you again soon!
Kind regards,
Charmaine
Happy with facilities
I've recently joined the Better club as it has classes I enjoy at the times that suits me.
Reception are always helpful and the app is easy to use.
My only complaint is I have recently been charged a cancellation fee.
I appreciate why this is done and it should continue, but I would suggest a bit more leeway with earlier classes.
I had to cancel due to my daughter being unwell and having to stay off school. This wasn't clear until 7am.
Otherwise I'm happy with the facilities and service.
15 de maio de 2025
Resposta da Better - Llanishen Leisure Centre
Hi Sharon,
Thank you so much for sharing your experience and for your kind words about our classes, reception team, and app. We’re really glad to hear you’re enjoying the facilities and service overall.
We completely understand your concern about the cancellation fee, especially given the situation with your daughter’s illness. We appreciate your feedback regarding a bit more leeway for earlier classes, and we’ll certainly take this into consideration as we continue to review our policies.
Your understanding means a lot to us, and we hope your daughter is feeling better soon. Please don’t hesitate to reach out if there’s anything else we can assist you with.
Kind regards,
Charmaine
The staff are very friendly and helpful
The staff are very friendly and willing to help. Resolved the small problem that I had.
8 de maio de 2025
Resposta da Better - Llanishen Leisure Centre
Hi Gaynor,
Thank you for your kind words!
We're so glad to hear that our team was able to assist you and resolve the issue promptly. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you again soon!
Warm regards,
Charmaine
Anton
Facilities are advanced and plentiful, staff are trained and very patient. Very happy.
14 de maio de 2025
Resposta da Better - Llanishen Leisure Centre
Hi Antonie,
Thanks for your review.
We are so glad to hear that you are so happy with Llanishen!
We hope you continue to enjoy the facilities and activities on offer!
Warm Regards
Hazal
Friendly and informative staff who are…
Friendly and informative staff who are willing to go that extra mile.
14 de abril de 2025
Resposta da Better - Llanishen Leisure Centre
Hi Meg,
Thanks for your review.
We are so pleased to hear that the staff at Llanishen are so friendly and informative!
Warm Regards
Hazal
After a few sensible words with…
After a few sensible words with customer support on the matters needed to be solved, all went very smoothly as I expected from Better. Staff in centres all very amicable as were Support staff.
7 de abril de 2025
Opinião espontânea
Resposta da Better - Llanishen Leisure Centre
Hi Bill,
Thank you so much for your lovely review.
We're delighted to hear that your experience with both our customer support and in-center staff went smoothly. We strive to provide excellent service, and it’s great to know that we met your expectations. If you need anything else, don’t hesitate to reach out—we’re always here to help!
Kind regards,
Charmaine
I had an issue with log in details…
I had an issue with log in details after taking a new membership.
I’d forgotten i already had a password si i confused the system and couldnt book into any activities.
Colleague at my local centre was so helpful and helped me resolve issue and got me up and running
5 de março de 2025
Resposta da Better - Llanishen Leisure Centre
Hi Alison
Thank you for your review,
We are very pleased to see the staff at the Llanishen Leisure Centre have been able to assist in resolving your enquiry.
We hope you enjoyed the activity you booked and if you need further assistance, please let us know!
Kind Regards
Amir
I recently refurbished building you…
I’m shocked that this leisure centre was recently refurbished because it already looks like it’s falling apart. The showers are appalling—pipes are literally coming off the walls, and there’s no hot water, which seems to be a recurring issue. It’s completely unacceptable for a facility that people are paying to use.
As for activities, the place is seriously lacking, especially for children. There’s hardly anything on offer—no structured sports for all kids, and no proper facilities for younger children. A leisure centre should cater to the whole community, but this one seems to neglect families entirely.
The overall standard is poor, and it doesn’t feel like a place that cares about its users. If this is what a “refurbished” facility looks like, then serious questions need to be asked about how it was done. Would not recommend until major improvements are made.
17 de fevereiro de 2025
Resposta da Better - Llanishen Leisure Centre
Hi M Mullins,
Thank you for sharing your feedback.
We sincerely apologise for the issues you’ve experienced during your visit. We are committed to providing a high-quality experience for all our guests, and we take your concerns seriously.
Regarding the showers and maintenance issues, we will ensure these are immediately addressed to prevent further disruptions. It’s unacceptable that you encountered problems with hot water, and we are looking into a more permanent solution.
We also appreciate your comments about the activities and facilities for children. We understand the importance of offering engaging options for families, and we’re currently reviewing our programs and spaces to ensure we can better serve the needs of younger visitors.
Your input is invaluable in helping us improve, and we’re actively working on making necessary improvements. We hope you’ll consider giving us another chance in the future, once these concerns have been resolved. Thank you for bringing these matters to our attention.
Kind regards,
Charmaine
Good facilities and value
A Good variety of equipment & a calm environment for older people to exercise in , good choice of classes though maybe not repeated enough to cater for the demand . Excellent pool area & a cafe for post exercise relaxation .
20 de fevereiro de 2025
Resposta da Better - Llanishen Leisure Centre
Hi Bernard,
Thanks for your review.
We are glad to hear that you are enjoying the facilities at Llanishen and that it is such a calm environment!
Warm Regards
Hazal
Resposta da Better - Llanishen Leisure Centre
Hi Ejaz
Thank you for your review.
This is great to see and we hope you enjoy your membership with us!
Thank you for choosing Better.
Kind Regards
Amir
Staff very friendly and helpful
Staff very friendly and helpful. Always willing to help and explain gym equipment where needed.
14 de janeiro de 2025
Resposta da Better - Llanishen Leisure Centre
Hi Beverley,
Thanks for your review.
It is great to hear that the staff at Llanishen are so friendly, helpful and supportive!
Warm Regards
Hazal
We had a good welcome
We had a good welcome, and good explanation of what's what. All staff are friendly
Everything is very clean
6 de janeiro de 2025
Resposta da Better - Llanishen Leisure Centre
Good Evening Sybil,
Thank you so much for taking the time to share your review with us.
We are thrilled to hear that your recent visit to the Llanishen Leisure Centre was a positive experience. It’s wonderful to know that our staff made a lasting impression with their friendly and welcoming demeanour. We pride ourselves on providing excellent customer service, and your kind words reinforce our commitment to our guests.
Additionally, we are pleased that you found our facilities to be clean and well-maintained. We strive to ensure that all areas of the centre are kept to the highest standards, as we understand how important a clean environment is for a relaxing and enjoyable experience.
Your feedback is invaluable, and we hope to welcome you back to the Llanishen Leisure Centre soon for another great visit.
Best regards,
Charmaine
Simple accessible facilities and a…
Simple accessible facilities and a friendly atmosphere.
18 de dezembro de 2024
Resposta da Better - Llanishen Leisure Centre
Hi Davies,
Thank you for your review.
We are so happy to hear you are enjoying the facilities at Lalnishen!
Warm Regards
Hazal
First week impressions
Lots of help at every stage so far. Gym has all the machines I'm looking for and the swimming pool and changing rooms were clean.
14 de novembro de 2024
Resposta da Better - Llanishen Leisure Centre
Good Evening N. Rees,
Thank you for taking the time to share your feedback with us.
We are thrilled to know that you are enjoying your membership at the Llanishen Leisure Centre. It’s always our aim to provide a welcoming and enriching environment, and it’s great to hear that we’re meeting your expectations.
We’re particularly pleased that you find the gym well-equipped for your proactive workouts. Our team works diligently to ensure that we offer a diverse range of equipment to cater to all fitness levels and preferences. It’s wonderful to hear that you are finding everything you need to make the most of your exercise routine.
Additionally, it’s heartening to know that our staff members have been helpful and professional during your visits. We take great pride in our team’s dedication to customer service, and we appreciate your recognition of their efforts.
Thank you once again for your kind words. If you have any further suggestions or feedback, please don’t hesitate to reach out. We’re here to ensure your experience remains positive and rewarding.
Best regards,
Charmaine
I play walking football and pickleball…
I play walking football and pickleball 3 days a week at two different Better centres and have a top time the staff are very nice the place is clean there is good parking. You can book through the app great service.
13 de novembro de 2024
Resposta da Better - Llanishen Leisure Centre
Hi Jonathan,
Thanks for your review.
We are so delighted to hear that you are enjoying sessions at 2 of our centres and that the staff have been so nice!
Warm Regards
Hazal
The availed usage of equipment and…
The availed usage of equipment and classes far exceeds my expectation
The cost makes monthly payment an acceptable level and the times of usage are great
11 de novembro de 2024
Resposta da Better - Llanishen Leisure Centre
Hi Anthonie
Thank you for your review, this is very nice to read.
We are glad to hear that you are happy with the facilities and that the monthly payments suit you.
We hope you continue to enjoy your time at our Llanishen Leisure Centre and thank you for choosing Better.
Kind Regards
Amir
Staff at Llanishen are all very…
Staff at Llanishen are all very friendly and helpful and make you feel welcome and are very knowledgeable about all aspects of the centre.
7 de outubro de 2024
Resposta da Better - Llanishen Leisure Centre
Good Morning Edward,
I hope this message finds you well. I wanted to take a moment to express our sincere gratitude for taking the time to share your review with us.
We take great pride in providing excellent customer service and maintaining high-quality facilities. Your acknowledgement of our commitment to service excellence is truly encouraging.
We are committed to continuously enhancing your experience and ensuring that your time at the leisure centre is nothing short of excellent. Thank you once again for your valuable feedback.
Kind regards,
Charmaine
Showers
When you can’t have a decent shower after your swim it’s disappointing.. Llanishen showers are terrible
8 de outubro de 2024
Resposta da Better - Llanishen Leisure Centre
Hi Laurence,
Thanks for your review.
We are sorry to hear you do not like the showers at Llanishen and have passed on your feedback to the centre.
Warm Regards
Hazal
Excellent service from receptionist…
Excellent service from receptionist Debbie Edwards who always goes above and beyond to help with any issues. Always happy to help with a smile. A really lovely lady.
11 de setembro de 2024
Opinião espontânea
Resposta da Better - Llanishen Leisure Centre
Good morning Lisa,
I wanted to express our gratitude for your wonderful review.
We are overjoyed to hear that you are having a great time at the Llanishen Leisure Centre and that Debbie, the receptionist, consistently exceeds your expectations by providing exceptional assistance with any inquiries or concerns you may have. It brings us immense pride to hear that Debbie always welcomes you with a warm smile and ensures that your visits to the centre are pleasant every time.
Thank you for being a part of our community.
Warm regards,
Charmaine
Swimming Lessons
My 4 year old has only had 2 swimming lessons so far but I’m really happy. He’s really enjoying them and I love the regular assessments and the progress reports
20 de agosto de 2024
Resposta da Better - Llanishen Leisure Centre
Dear Lee,
We appreciate your feedback and are pleased to learn of your son's positive experience in the swimming lessons at the Llanishen Leisure Centre in Cardiff. Our instructors undergo comprehensive training to provide structured lessons, and we are gratified that this has been reflected in your son's experience. We trust that he will continue to derive enjoyment from the lessons and achieve success in advancing through the levels.
Best regards,
Charmaine
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