Great service , great staff . Karen has been supportive and lovely to talk to , and has helped me with every aspect of re introduction back in to the gym
A empresa respondeu
Localização
Alterar localizaçãoSouthend Road, CA11 8JH Penrith, GB
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Leia as opiniões dos outros
As a disabled member the pricing is expensive especially when you can’t attend at times when you’re struggling with health as freezing membership is not simple when medical evidence is required this d... Ver mais
A empresa respondeu
I found the whole experience very supportive and encouraging. I found my health advisor (Adam) very knowledgeable, empathetic, and sensitive to my needs. He made me feel relaxed and very welcomed in a... Ver mais
A empresa respondeu
After a long period of illness I’ve finally made the commitment to myself to get back into the gym. Taking it slow & steady but hoping to build up my strength & stamina again. The staff are so profe... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Informações de contacto
Southend Road, CA11 8JH, Penrith, Reino Unido
4,2
Bom
43 opiniões
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Great service and value for money
Great service and value for money. Staff are always smiling and helpful.
Lady on reception is very knowledgeable
5 de agosto de 2025
Resposta da Better - Penrith Leisure Centre
Hi Lucinda
Thank you for your review.
We are very pleased to see that you are happy with the service being provided at the Penrith Leisure Centre and that the prices work well for you.
It is also great to hear the concierge has been able to assist with any queries you may have had.
Thank you for choosing Better.
Kind Regards
Amir
Not good!
Not good!
Problems with disability membership, problems with GP referral and gym itself has loud music with no spaces that are less overwhelming
10 de julho de 2025
Resposta da Better - Penrith Leisure Centre
Hi Jo,
Thank you for sharing your feedback. I’m really sorry to hear about the difficulties you’ve experienced with the disability membership, GP referral process, and the gym environment. We strive to make our facility welcoming and accessible to everyone, and your comments highlight important areas for improvement.
I’d love to learn more about your concerns so we can address them directly. Please feel free to reach out to us at customerservices@gll.org, and we’ll do our best to find a solution that works for you.
Thanks again for bringing this to our attention.
Kind regards,
Charmaine
The tortoise not the hare!
After a long period of illness I’ve finally made the commitment to myself to get back into the gym. Taking it slow & steady but hoping to build up my strength & stamina again. The staff are so professional, friendly & supportive. Over time I’m looking to get back into the pool too!
4 de junho de 2025
Resposta da Better - Penrith Leisure Centre
Hi Customer,
Thank you so much for sharing your journey with us!
We’re truly honoured to support you as you take these important steps toward rebuilding your strength and stamina. Taking it slow and steady is such a smart approach, and we’re here to cheer you on every step of the way. When you’re ready to dive back into the pool, we’ll be right here to help make that a great experience too.
Keep up the fantastic work—you’ve got this!
Kind regards,
Charmaine
Resposta da Better - Penrith Leisure Centre
Hi Vivienne
Thank you for your review.
It's wonderful to hear that you've had the chance to meet the team at the Penrith Leisure Centre and that they are maintaining the centre and gym equipment!
Thank you for choosing Better.
Kind Regards
Amir
I had an introduction and agreement to…
I had an introduction and agreement to the apparatus iwas going to use last week. I had a plan which helped. When i attended for my 1st session though there were many people exercising, apparatus was available, cleaned, and operative.
18 de março de 2025
Resposta da Better - Penrith Leisure Centre
Hi Nigel,
Thank you for taking the time to share your feedback with us!
We are delighted to hear that the program you received after your induction was beneficial for you. It's always our goal to provide resources that enhance your experience. We aim to ensure that our members feel supported and empowered in their fitness journeys.
It’s wonderful to know that the equipment was readily available, well-maintained, and in excellent condition during your session. We take pride in our facilities, and we are glad to see that this aspect met your expectations.
Your input is invaluable to us, as it helps us to continually refine our services. We are committed to maintaining a positive and seamless experience for all our members, and your insights guide us in this mission.
If you have any additional suggestions, concerns, or further feedback, please do not hesitate to reach out. We are always here to listen and assist you in any way we can!
Best regards,
Charmaine
Resposta da Better - Penrith Leisure Centre
Hi Jack
Thank you for your review.
It's wonderful to hear that the swimming lessons are being enjoyed and that the instructors are delivering excellent sessions.
We hope you attain the confidence and skills you desire in the water.
Kind Regards
Amir
The equipment that so much money was…
The equipment that so much money was spent on is always dirty. Very disappointing.
28 de fevereiro de 2025
Resposta da Better - Penrith Leisure Centre
Hi Rebecca,
Thank you for sharing your feedback.
We are truly sorry to hear that the equipment has not been up to your expectations. Cleanliness is a priority for us, and we will make sure to address this issue with our team to ensure a better experience moving forward. Your satisfaction is important, and we appreciate you bringing this to our attention.
Kind regards,
Charmaine
Friendly staff…
Friendly staff and a great system operated to organise my swims
27 de fevereiro de 2025
Resposta da Better - Penrith Leisure Centre
Hi Merle
Thank you for your review,
We are very happy to see that you have had the chance to meet our helpful centre staff and that you are finding the booking system on the App and website easy to use.
We hope you enjoy using the facilities at the Penrith Leisure Centre and thank you for choosing Better.
Kind Regards
Amir
The lady at reception is very kind and…
The lady at reception is very kind and helpful 😀
Thankyou
21 de fevereiro de 2025
Resposta da Better - Penrith Leisure Centre
Hi Margaret,
Thanks for your review.
We are so pleased to hear that you are so happy with the service you have received!
Warm Regards
Hazal
Helpful staff very happy
8 de janeiro de 2025
Resposta da Better - Penrith Leisure Centre
Hi Eric
Thank you for your review,
It is great to see the staff have been able to help and are happy!!
This is wonderful to know!
Please feel free to ask for any further assistance if you need it.
Kind Regards
Amir
Booking classes at Penrith is a…
Booking classes at Penrith is a nightmare for instance when the evening indoor cycling is added each week it is always fully booked but come Thursday there are spaces????
7 de novembro de 2024
Resposta da Better - Penrith Leisure Centre
Hi Chris
Thank you for your review.
We are sorry to see you are having trouble making a booking at our Penrith Leisure Centre.
All classes are available 6 days in advance, to allow all members an equal opportunity to book the classes they enjoy.
I have attached a link below to the Fitness Classes available and can see Group Cycle is available.
Activity booking (https://bookings.better.org.uk/location/penrith-leisure-centre/fitness-classes-c/2024-11-12/by-time)
Kind Regards
Amir
I found the whole experience very…
I found the whole experience very supportive and encouraging. I found my health advisor (Adam) very knowledgeable, empathetic, and sensitive to my needs. He made me feel relaxed and very welcomed in a place I would have felt to be the odd one out. Every stage of the process has been very positive and enjoyable. I now look forward to coming to the gym and feel confident and comfortable in doing so.
24 de outubro de 2024
Resposta da Better - Penrith Leisure Centre
Good Afternoon Rose,
I hope this message finds you well!
Thank you for taking the time to reach out with your recent review. We truly appreciate your feedback.
It brings us great joy to know that you are enjoying your membership at the Gym. Our team works hard to create a welcoming atmosphere, and we are especially pleased to hear that Adam played a key role in making you feel relaxed during your visit. His friendly demeanour and commitment to customer service truly embody the values we strive for.
Your comfort and satisfaction are very important to us, and we’re excited to hear that you plan to return in the future. If there’s anything more we can do to enhance your experience, please don't hesitate to let us know.
Thank you once again for your kind words!
Best regards,
Charmaine
Fantastic facility
Fantastic facility, helpful staff, long opening times and great value for money.
1 de outubro de 2024
Resposta da Better - Penrith Leisure Centre
Hi Dennis
Thank you for your review.
We are very pleased to see you are having a great experience at our Penrith Leisure Centre and you the Staff have been able to help with any enquiries you may have had.
We hope this continues and thank you for choosing Better.
Kind Regards
Amir
Lots of exercises.
27 de julho de 2024
Resposta da Better - Penrith Leisure Centre
Hi Ni
This is great to see and thank you for leaving a review.
We hope you enjoy all of the exercises, machines and classes available at our Penrith Leisure Centre.
Kind Regards
Amir
Karen my Personal Trainer has made all…
Karen my Personal Trainer has made all the difference to me using the Leisure Centre. Her caring and helpful advice plus her amazing sense of humour has encouraged me to follow the fitness regime.
31 de julho de 2024
Resposta da Better - Penrith Leisure Centre
Good Morning
Thank you for taking the time to leave a review about your experience.
It's wonderful to hear that Karen has delivered excellent service, inspiring you on your fitness journey. We wish you success in achieving your goals and keep up the great work!
Kind Regards
Amir
Resposta da Better - Penrith Leisure Centre
Hi Rebecca,
Thank you for your review.
We are so glad to hear that the staff at Penrith have been so welcoming and friendly.
Warm Regards
Hazal
Fantastic induction on first morning
Fantastic induction on first morning, everything explained clearly and with patience.......made me feel so positive about getting fit and healthy.
8 de maio de 2024
Resposta da Better - Penrith Leisure Centre
Hi N Sellars,
Thank you for your review.
We are pleased to hear you are enjoying Penrith Leisure Centre and have chosen Better for your fitness journey.
Keep up the great work!
Warm Regards
Hazal
the men's showers are always dirty and…
the men's showers are always dirty and at 8 o'clock in the morning I don't think anyone cleans them during the night, the men's hair dryer doesn't work, it only blows cold air and it's very noisy
15 de abril de 2024
Resposta da Better - Penrith Leisure Centre
Hi Jake,
Thank you for your review.
We are disappointed to hear of the issues you have raised and have passed on your feedback to the centre.
Warm Regards
Hazal
Great friendly staff & other members
8 de novembro de 2023
Resposta da Better - Penrith Leisure Centre
Good Afternoon Andy,
Thank you for your review.
We are very happy to hear that you are enjoying your membership at the Penrith leisure centre. We hope you continue to enjoy this centre and the great activities they have available.
Kind regards,
Charmaine
Karen was fantastic,made me feel at…
Karen was fantastic,made me feel at ease and very friendly.
1 de novembro de 2023
Resposta da Better - Penrith Leisure Centre
Good Evening Gillian,
Thank you for your review.
We are very happy to hear that Karen was friendly and approachable and made you feel at ease when you attended the Penrith leisure centre. We hope you continue to enjoy this facility and the great activities they have on offer.
Kind regards,
Charmaine
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