(1) The disabled toilet is not cleaned regularly. (2)For one week there was no toilet paper in the disabled toilet. (3)Hand bands are no longer checked in the sauna and steam room. As a result on so... Ver mais
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Localização
Alterar localizaçãoSouthbury Road 192, EN1 1YP Enfield, England, GB
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Leia as opiniões dos outros
I've only been twice, so it's early days. So far so good and people are friendly and helpful including the staff members. But I must say it's a bit daunting booking the classes. Also it would be nice... Ver mais
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Very good charitable organisation. Offers services like gym swimming sauna and fitness classes for cheap and it’s worth the money. Please add more machines and equipment into the gym though, for examp... Ver mais
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Have just visited the recently refurbished gym at southbury leisure centre. And WOW! What a difference. Great selection of new machines. The gym staff were very friendly and approachable and gave... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Informações de contacto
Southbury Road 192, EN1 1YP, Enfield, England, Reino Unido
4,0
Bom
106 opiniões
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Resposta da Better - Southbury Leisure Centre
Hi KD
Thank you for your review,
We are very pleased to see you are enjoying your time at our Southbury Leisure Centre and you have had the chance to meet the staff!
We hope this continues and thank you for choosing Better.
Kind Regards
Amir
Excellent range of sports activities…
Excellent range of sports activities organised throughout the week.
17 de setembro de 2024
Opinião espontânea
Resposta da Better - Southbury Leisure Centre
Good Morning Trlouis1,
Thank you for your review.
We are very happy to hear that you are enjoying your membership at the Southbury Leisure Centre and the great range of activities they organise throughout the week. We hope you continue to enjoy your membership at this centre.
Thank you for being a part of our community.
Kind regards,
Charmaine
Staff were good but the leisure centre…
Staff were good but the leisure centre needs improvement.
Disabled changing rooms need more attention. Currently they are closed.
20 de agosto de 2024
Resposta da Better - Southbury Leisure Centre
Good Morning Monowara,
Thank you for your review.
We are very happy to hear that you are enjoying your membership at the Southbury Leisure Centre and the staff have been helpful and friendly. We are saddened to hear that the Disabled changing area is currently closed but the centre will have another area you are able to use during the interim. Please speak to the management team at the centre when you visit next to query where this area is located within the centre.
Warm regards,
Charmaine
Resposta da Better - Southbury Leisure Centre
Hello Saber,
I wanted to take a moment to express my gratitude for your review.
I'm thrilled to learn that you are thoroughly enjoying all the benefits of your membership at the Southbury Leisure Centre. We hope you continue to enjoy this centre and the amazing activities they have available.
Kind regards,
Charmaine
No air conditioning in changing rooms…
No air conditioning in changing rooms and gym ... always sweating. Most of the cardio machines do not work.
13 de agosto de 2024
Resposta da Better - Southbury Leisure Centre
Hi Dean,
Thanks for your review.
We appreciate the feedback you have provided and have passed this to the centre.
Warm Regards
Hazal
Gym in state of disrepair
Aircon broken, not mentioned before joining. Machines out of use. No gym induction offered (probably because of the aforementioned issues).
2 de agosto de 2024
Resposta da Better - Southbury Leisure Centre
Hi Amy
Thank you for your review.
We are very sorry to hear about your experience at our centre and your feedback has been forwarded to the General Manager for investigation and follow-up.
You can schedule gym inductions at any of our centers, and I have included a link below if you are interested in attending one.
Activity booking (better.org.uk) (https://bookings.better.org.uk/location/southbury-leisure-centre/total-inductions/2024-08-09/by-time).
Kind Regards
Amir
Swimming rules not good and safe
I went with my 2 year old daughter and my husband to swimming pool the teaching one and it was quite nice but unfortunately at a certain point there were 2 families that came with their children.one family had 2 children that were quite big for that pool and the father was yelling at all times after them which made my daughter cry and scared and also his wife came în the water dressed with her dress and pants.and the other family there were 3 teenagers that came with one girl and they were all weaning t shifts and short trousers and the girl had dress and trousers.i know the religios asks the ladies to be dressed but the swimming pool rules are to shower before entering the swimming pool and they were all weaning clothing from outside.now me and my daughter have skin irritation that is itchy and I don't think it is normal for staff to leave them like that
31 de julho de 2024
Opinião espontânea
Resposta da Better - Southbury Leisure Centre
Hi Alexandra,
Thank you for your review.
We are disappointed to hear you did not enjoy your session.
Customers are able to wear clothes in the pool, providing they are tight fitting so the clothes do not restrict their movement.
More information can be found via the link below:
Swimming Pool Near Me | Indoor and Outdoor Swimming | Better (https://www.better.org.uk/what-we-offer/activities/swimming)
Warm Regards
Hazal
The staffs are very pleasant and…
The staffs are very pleasant and helpful. That is what I like about it.
What I don’t like:
a) There are no enough classes to book, it’s always fully booked
b) The swimming pool is dirty, you can see sand or dirt along the stairs leading to the pool.
c) The pool is slippery.
d) Changing rooms seats are dirty.
2 de julho de 2024
Resposta da Better - Southbury Leisure Centre
Hey Grace,
Thanks a lot for sharing your thoughts with us.
We're really glad to hear that you find the staff at Southbury Leisure Centre to be warm and friendly every time you visit. However, we're sorry to hear about the issues you've mentioned. We take a lot of pride in maintaining top-notch facilities, so it's disheartening to learn that you haven't received the level of service we aim to provide. I'll make sure to bring your concerns to the attention of the centre manager so that they can address and resolve these issues as soon as possible.
We genuinely appreciate you taking the time to give us your feedback.
Best,
Charmaine
Sorry just read the response by Amir…
Sorry just read the response by Amir about the pricing, why does the parent need to pay to take and look after their own kids at soft play?
I am sure they are not jumping around on the facilities! Very glad my kids are too old to want to go to this place!
Update
So in response to your response I feel you have just reinforced the disbelief in charging parents for them to supervise their own kids. So sorry no it doesn’t really answer my query!
2 de junho de 2024
Opinião espontânea
Resposta da Better - Southbury Leisure Centre
Good Morning Iolanthe,
Thank you for your review.
Our Soft Play sessions are supervised to ensure that all parents and children have an enjoyable session and to also be available if a parent requires assistance for any reason. However, our staff do not supervise each individual child and this is the responsibility of the parent/guardian. The fee you pay is to access the session and parents are not allowed to leave their children at any time whilst they are using the facilities. We do provide a service where you can leave your child and this is the creche facilities if the centre you attend offers this service. You can leave your child in the creche if you are attending an activity in the centre but you are required to collect your child if you wish to leave the premises.
We hope this information has helped.
Warm regards,
Charmaine
GREEDY 'BETTER' IS BETTER FOR THEIR POCKETS AT EXPENSE OF CHILDREN..
I was a member of fusion prior to this awful company taking over. Used to take my young toddlers to soft play, which cost 2.50 per child (southbury leisure centre). I took my son there last week. Had to turn up as they hadn't even bothered to notify customers of takeover. Guess what? For a 2 year old child it's now £7.50!!! An increase of 300%, for a grubby facility that is unstaffed and no different to when it was fusion. When I paid at the counter I raised it. The girl said it was tiered pricing. To be fair it wasn't her fault, but she was as green as could be. What's the difference between a 2yr old and 1 year or a 4 year old using softplay? They are just kids. The parents look after the children anyhow. This is 'better' cooperate greed. These were supposed to be community facilities for children to enjoy as part of our society. If you now take 2 children over 2 every week, it will cost you £60.00pm or £720.00 per year just for an hours child development per week. Why have Enfield Council allowed this? I'm fortunate to absorb this but no way would I do so. There are many who can't.
ABSOLUTELY DISGRACEFUL GREED
23 de maio de 2024
Opinião espontânea
Resposta da Better - Southbury Leisure Centre
Hi Ruel
Thank you for taking the time to leave a review about your experience at our Southbury Leisure Centre.
We are sorry to see you were not aware of the handover, information was available in the Centre
The £7.50 pricing you have mentioned is for an adult and child together and all pricing is agreed with the local council prior to being applied. As a charitable social enterprise, the money we make goes back into the business to improve and add to the experience had by the members and visitors.
We also offer concessionary memberships and prices to members this may apply to.
I hope this finds you well
Kind Regards
Amir
First visit to southbury
First visit to southbury. No much staff around the guy on reception was helpful
The changing rooms and showers made me cringe. It needs a deep clean. And regular cleaning staff I didn't see any in the 2.5hours I was there.
Doors on the health suites have lime scale not very relaxing or healthy
15 de maio de 2024
Opinião espontânea
Resposta da Better - Southbury Leisure Centre
Hi Cassie
Thank you for providing feedback on your first visit to our Southbury Leisure Centre.
We apologise that your visit did not meet your expectations and that you were unable to locate the on-duty staff to discuss your experience with.
Your feedback has been forwarded to the centre for review. We hope this will enhance your experience on your next visit.
We appreciate your feedback and have sent an 'Information Request' to you via Trust pilot. Please take a moment to complete it if you would like to receive an update on your review.
Kind Regards
Amir
Great customer service by all the team
Great customer service by all the team. All was so friendly kind and helpful. Definitely recommend Better UK leisure centre at southbury leisure centre
15 de maio de 2024
Resposta da Better - Southbury Leisure Centre
Hi Belinda,
Thank you for your review.
We are delighted to hear that you are so impressed by Southbury Leisure Centre.
We have only just received the contract for this area and the local team have been working tirelessly to ensure it is up to the Better standard, so this review is a joy to read.
Warm Regards
Hazal
Too early to tell but the staff were…
Too early to tell but the staff were friendly
15 de março de 2024
Resposta da Better - Southbury Leisure Centre
Hi
Thank you for leaving a review.
We are happy to see you have met the friendly centre staff and hope you enjoy your time with Better.
Kind Regards
Amir
The place seems to be going downhill…
The place seems to be going downhill fast regarding the Wetside activity areas compared to when better first took over in December.
1. Changing rooms and pool water are Cold.
2. Nowhere to directly relax or sit when u come out of sauna/steam for a cool off break because staff tell you to move to the other end of the pool just because there are child swim sessions in progress and the sauna/steam and relax area is next to the learner pool and it is a safeguarding risk to the kids if we sit near to learner pool while these sessions are going on even though that's where the sauna/steam is situated and there are minimum 4 staff supervising that swim session each time??? We are not paedophiles we just want to relax by sitting area next to the sauna/steam which is logical instead of being told to move to the main pool area.
3. The public swim has been taken over by the various swim clubs and lessons on most evenings now from 6.30 -7 onwards so if you work in the day like me and many others or cant get there by atleast 5.30pm then you miss out on a swim. Have atleast 2 lanes open for public evening swim out of the 8 lanes so atleast my membership money is not going to waste. One of the evening swim clubs/ lessons on Monday 6.30 to 7.15pm has just been introduced on an arbitrary basis by the southbury swim staff themselves and it is not even on the timetable?? We can still book the public swim slot online for that time 6 to 7pm but when you turn up, the staff tell you to wait until 7.15pm cos they are doing a swim teaching lesson that's not even on the timetable otherwise how would we be able to book online if it was???
4. Two female members of staff in particular in the wetside area are very childish and have no customer service experience in how they talk to the public, one who claims to be a manager?? But when we complained about an issue we had, we soon found the steam room we were in was turned off 1hr early out of childish spite by them. These kids need to be re-trained to do an adults job instead of giving them jobs just because they dont mind the minimum wage they're paid
4 de março de 2024
Opinião espontânea
Resposta da Better - Southbury Leisure Centre
Hi,
Thank you for your review.
We are disappointed to hear you are unhappy with the facilities and programming at Southbury and will feed this back to the centre management team so they can investigate.
We appreciate you taking the time to provide us with this feedback.
Warm Regards
Hazal
Looking forward to the improvements…
Looking forward to the improvements under better as I generally enjoy swims at their facilities. I want to give a better review but I left without swimming today. Ill be back but improvements to gents toilets, the changing, etc will help keep the centre going. Good luck!
2 de fevereiro de 2024
Opinião espontânea
Resposta da Better - Southbury Leisure Centre
Good Morning
Thank you for the feedback,
We are very sorry for any inconvenience caused during your visit to our centre.
We continuously work to improve our services and provide you with the best experience possible.
Kind Regards
Amir
the pool had ice cold water and where…
the pool had ice cold water and where the children could change there was a low power heater very close by
8 de janeiro de 2024
Resposta da Better - Southbury Leisure Centre
Good Evening,
Thank you for your feedback,
We are sorry to hear about your experience at our centre,
Your review will be passed on to the centre.
I hope this helps
Regards
Amir
the pool area and changing room are…
the pool area and changing room are very cold
8 de janeiro de 2024
Resposta da Better - Southbury Leisure Centre
Hi Mr Luiz,
Thank you for your review.
We are sorry to hear you are finding some of the facilities at Southbury to be cold.
Please report this to a member of the concierge team on your next visit so the team can investigate.
Warm Regards
Hazal
First impressions with better
The facilities are good and very community based. Still early days with better and I hope they can improve the whole experience - cleanliness being one of the major issues as this was a big problem with fusion and still hasn't been addressed; the soft play was covered in dirt from the previous booking so its something that needs to be looked at.
It would be good if you could open up cafe facilities as it would be a great addition.
5 de janeiro de 2024
Opinião espontânea
Resposta da Better - Southbury Leisure Centre
Good Morning Danny,
Thank you for your review.
We are delighted to be operating the new Enfield leisure centres and we hope to make future improvements at each facility. We are very sorry to hear that the cleanliness is below standards at the Enfield leisure centre so I will forward your comments for the attention of the centre manager so they can look into this issue and resolved. We hope you can continue to enjoy the Southgate leisure centre and the great activities they have available.
Kind regards,
Charmaine
The entire experience at southbury…
The entire experience at southbury leisure centre was abismal the changing facilities were grubby and unkept everything appears unorganised apart from one member of staff on reception Marvin ?
One member of staff suggested I use a different amenity “coz that’s where we go” BETTER we’re going to make things Better….they haven’t
One plus point they returned my sign up fee without question
27 de dezembro de 2023
Resposta da Better - Southbury Leisure Centre
Hi
Thank you for your review,
We are sorry to hear about your recent experience at our Southbury Leisure Centre
We have recently taken over this Centre and are doing our best to make changes and implement new systems and procedures.
If you wish to make a further complaint, please email customerservices@gll.org
Regards
Amir
Southbury leisure centre
The classes are good. The gym has some equipment, but you need to add 1, 2, 3,and 4kg dumbells to make it more inclusive for people who want to use a lower weight dumbell
20 de dezembro de 2023
Resposta da Better - Southbury Leisure Centre
Hi
Thank you for leaving a review.
We are pleased to see you are enjoying your time so far with Better
Regarding the dumbbells, I will forward your feedback to the Southbury Centre.
I hope this helps
Regards
Amir
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