Customer service is amazing. I spoke to Josh in this instance who was very helpful, kind and patient. I have also spoken to various other customer service agents who have also been extremely helpfu... Ver mais
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Localização
Alterar localizaçãoCorner Eltham Rd and Kidbrooke, SE9 5LW Eltham, GB
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Leia as opiniões dos outros
After taking our 1 year old toddler and a friend to the soft play in the past which they enjoyed , we thought it would be a nice place for a small celebration for his second next month . We planned... Ver mais
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This is by far one of the best soft plays i’ve taken my son to. It’s so spacious and has a variety of activities for kids to enjoy. The staff are incredible especially Shanice she is so accommodating... Ver mais
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Today I took my 2 grandsons to Clip and Climb at Sutcliffe Leisure centre Kidbrooke they are aged 7 and 4. I must say the staff on duty were amazing so polite and helpful. Myself and grandsons had d... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Informações de contacto
Corner Eltham Rd and Kidbrooke, SE9 5LW, Eltham, Reino Unido
4,4
Excelente
19 opiniões
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Resposta da Better - Sutcliffe Park Sports Centre
Good Afternoon,
Thank you for your wonderful review!
We're so happy to hear that our team have been so helpful and friendly during your visits.
We can't wait to see you again soon!
Warm Regards,
Kaisha
Customer service is amazing
Customer service is amazing. I spoke to Josh in this instance who was very helpful, kind and patient.
I have also spoken to various other customer service agents who have also been extremely helpful.
However, the Better app in itself is absolutely diabolical.
29 de setembro de 2026
Opinião espontânea
Resposta da Better - Sutcliffe Park Sports Centre
Hi Kia-Louise,
Thank you for sharing your feedback with us.
We’re really pleased to hear that Josh was kind, patient and helpful, and that you’ve consistently received excellent support from our Customer Service team.
We’re sorry, however, that your experience with the Better app hasn’t matched that same standard. We appreciate your honest feedback, as a smooth and reliable app experience is an important part of accessing our services.
We hope your future experience with Better is a much more positive one, both online and with our team.
Kind regards,
Suheera
The schedule and kind staff.
8 de julho de 2026
Resposta da Better - Sutcliffe Park Sports Centre
Hi Mabel
Thank you for your review.
It is great to know that the staff at Sutcliffe Park Sports Centre are providing excellent service and that the timetable works well for you!
Kind Regards
Amir
This is by far one of the best soft…
This is by far one of the best soft plays i’ve taken my son to. It’s so spacious and has a variety of activities for kids to enjoy. The staff are incredible especially Shanice she is so accommodating and makes us feel at home. Would definitely recommend!
30 de março de 2026
Opinião espontânea
Resposta da Better - Sutcliffe Park Sports Centre
Hi Harry,
Thank you for your wonderful review!
We’re thrilled to hear that you and your son had such a great time at our soft play. It’s fantastic to know you enjoyed our facilities.
A special thanks for highlighting Shanice, we’ll be sure to pass along your kind words.
Our team always aims to make everyone feel welcome, and it’s great to see that reflected in your experience.
We really appreciate your recommendation and hope to welcome you back soon!
Warm regards,
Azaria
Great sports centre and very friendly…
Great sports centre and very friendly staff. Everyone is approachable and helpful. It has a full pro 400m athletics track and many other great facilities
21 de março de 2026
Resposta da Better - Sutcliffe Park Sports Centre
Hi Mick,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Sutcliffe Park sport centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Aaiasa
Today I took my 2 grandsons to Clip and…
Today I took my 2 grandsons to Clip and Climb at Sutcliffe Leisure centre Kidbrooke they are aged 7 and 4. I must say the staff on duty were amazing so polite and helpful. Myself and grandsons had difficulty clipping on to equipment and the staff came over to help time after time.
17 de fevereiro de 2026
Opinião espontânea
Resposta da Better - Sutcliffe Park Sports Centre
Hello,
Thank you for your 5- Star review.
We’re thrilled to hear that the team at Sutcliffe Park Sports Centre were so polite and helpful, and that your grandsons enjoyed their time with us.
We look forward to seeing you again soon.
Kind regards
Resposta da Better - Sutcliffe Park Sports Centre
Hi Pat,
Thanks for your review.
We are so pleased to hear that the staff at Sutcliffe Park Sports Centre have been so approachable and friendly!
Warm Regards
Hazal
Sutcliffe Park monthly athletics membership
The booking and arrival process worked well and Sutcliffe Park is a great facility. Nice atmosphere on the track and monthly membership means I can concentrate on my training versus clock-watching to make sure I don't overrun.
23 de junho de 2025
Resposta da Better - Sutcliffe Park Sports Centre
Hi Gary,
We’re so pleased to hear that you’re enjoying the athletics facilities at Sutcliffe Park Sports Centre. We’ve invested a lot into the Centre to provide the best possible experience and support for our athletics community, so it’s great to know that it’s making a positive impact.
It’s also wonderful to hear that the process of joining and setting up your membership was easy and straightforward. If you ever need any help in the future, our Centre and Customer Service teams are always here to support you.
Thank you again for your feedback—we look forward to seeing you again very soon!
Best regards,
Sarah H
The team were really good with my son’s…
The team were really good with my son’s party booking. Climbing was amazing!
1 de maio de 2025
Opinião espontânea
Resposta da Better - Sutcliffe Park Sports Centre
Hi Matt,
Thank you so much for your kind words!
We are delighted to hear your son had an amazing time climbing at the Sutcliffe Park and that the team made the party booking process smooth for you. We hope to welcome you all back again soon for more fun! 🎉🧗♂️
Kind regards,
Charmaine
We had an amazing all-female session at…
We had an amazing all-female session at Clip & Climb yesterday, and everyone absolutely loved it! With a group of 21 people ranging from ages 4 to 50, it was a fantastic experience for all. The staff were incredibly supportive, the reception team was welcoming, and the whole place was clean and well-maintained. A huge thank you to Sutcliffe Leisure Centre for making it such a great experience—we’ll definitely be back!
18 de fevereiro de 2025
Opinião espontânea
Resposta da Better - Sutcliffe Park Sports Centre
Hi Neelum,
Thank you so much for your kind words!
We’re very happy to hear that your all-female session at Clip & Climb was such a hit with everyone in your group, from the little ones to the adults! It’s wonderful to know that the staff, reception team, and the overall experience exceeded your expectations. We always strive to provide a welcoming, supportive, and well-maintained environment for all our guests. We can’t wait to have you back for another fun session! Thanks again for choosing Sutcliffe Leisure Centre!
Kind regards,
Charmaine
Great staff
Great staff, great vibe, great place! The team is incredibly welcoming and tailors their approach to each individual’s needs. My daughter attends regularly and is continuously improving which is amazing to see. The excitement and joy on her face are priceless. I highly recommend it!!
12 de fevereiro de 2025
Opinião espontânea
Resposta da Better - Sutcliffe Park Sports Centre
Good afternoon Sarah,
Thank you so much for your kind words!
We're thrilled to hear that your daughter is enjoying her time with us and making great progress in the activity she is attending. It’s incredibly rewarding to see her excitement and joy as she continues to grow. Our team truly values the opportunity to work with each individual and it’s great to know that the personalised approach is making a positive impact. We appreciate your recommendation and look forward to continuing to support your daughter’s journey!
Kind regards,
Charmaine
Gymnastics
My Daughter attends the gymnastics club at Sutcliffe Park Leisure Centre. All the coaching staff are friendly and professional, and have the perfect balance of planning sessions which are both fun and great for the child's development.
10 de fevereiro de 2025
Resposta da Better - Sutcliffe Park Sports Centre
Hi Joanne,
Thanks for your review.
We are so pleased to hear that your daughter is enjoying Gymnastics at Sutcliffe Park Sports Centre and that the coaching staff are so friendly and professional!
Warm Regards
Hazal
Great Gymnastics!!!!
10 de fevereiro de 2025
Opinião espontânea
Resposta da Better - Sutcliffe Park Sports Centre
Hi Bielski,
Thanks for your review.
We are so pleased to hear that the Gymnastics at Sutcliffe Park Sports Centre is great!
Warm Regards
Hazal
After taking our 1 year old toddler and…
After taking our 1 year old toddler and a friend to the soft play in the past which they enjoyed , we thought it would be a nice place for a small celebration for his second next month . We planned on taking the two little ones in for a soft play session followed by a small celebration in the cafe , where we would purchase snacks and beverages. I asked if I could bring in a birthday cake to be told by the manager that I could not do this . Disappointed and will look for a more accommodating venue.
15 de outubro de 2024
Opinião espontânea
Resposta da Better - Sutcliffe Park Sports Centre
Hi Catherine,
Thanks for your review.
As one of the products we sell is a Birthday Party package you would not be permitted to hold a celebration in our venue and bring in outside food without booking a package.
We hope you will visit us again in the future for a different occasion and hope your son enjoys his birthday!
Warm Regards
Hazal
Most horrendous staff, no empathy and beyond unhelpful!
And to make things worse, after seeing my review below, the venue asked for my contact details via Trustpilot, which I quickly provided, but I got no contact from them.
We had the most terrible experience at my daughter's birthday party. She had an accident in the party room where her fingers were crushed in the window.
Unfortunately, the staff did not care and kept telling us we had to empty the room for the next party. Zero empathy. As we couldn't cut the cake in the party room, we asked to use one of the tables from the café (outside so it wouldn't disturb the empty café) but even then our request was denied.
Luckily we found a bench outside and my friend was kind enough to kneel on the floor to cut the cake for 24 children. The venue besides having no empathy for the party girl who had just suffered an accident, also refused to help with logistics for the party to end well.
Very disappointed. I would never recommend hiring this awful venue for a party.
15 de setembro de 2024
Opinião espontânea
Resposta da Better - Sutcliffe Park Sports Centre
Hi Julia
We are sorry for the delay in getting back to you.
Thank you for providing your contact details, an email has been sent to you directly.
Kind Regards
Amir
My daughter likes soft play a lot and…
My daughter likes soft play a lot and the workers are very friendly and helpful.
11 de agosto de 2024
Opinião espontânea
Resposta da Better - Sutcliffe Park Sports Centre
Hi Kantharuban,
Thank you for your review.
We are so pleased to hear your daughter is enjoying Soft Play at Sutcliffe Park.
Warm Regards
Hazal
Incredible and helpful staff from booking to activity at the day of the party!
We had a party at Clipn'Climb and I have to mention that from booking with Ollie at the reception desk - the best customer service I have ever received - Ollie thanks a million for being so efficient - to all the party staff on the day (Delante and team!) , you were all phenomenal! Thanks for making my girl's bday so special !!! Amazing experience!
23 de março de 2024
Opinião espontânea
Resposta da Better - Sutcliffe Park Sports Centre
Good Morning Patricia,
Thank you for your review.
We are delighted to hear that the Clip & Climb birthday party you booked at the Sutcliffe Park Sports Centre
was a great success due to the assistance of Ollie, Delante and the rest of the team. I will ensure to pass on your lovely feedback for the attention of the centre manager so that Ollie and the rest of the team get the recognition they deserve.
We are delighted to know that your daughter enjoyed her Birthday Party and we look forward to welcoming you back to the centre in the future.
Kind regards,
Charmaine
Great facilities for athletics
2 de janeiro de 2024
Resposta da Better - Sutcliffe Park Sports Centre
Hi Jadeshola,
Thank you for your review.
We are so happy to hear you are enjoying the athletics facilities at Sutcliffe Park Sports Centre.
Warm Regards
Hazal
Sutcliffe Park Sports Centre
We love using Sutcliffe Park Sports Centre with my two daughters. The facilities are great! The value is great as well! We use Clip and Climb facilities. We did gymnastics in the past. Now one of my daughters started Athletics. The track is lovely. The coaching and communication is great. We are always glad to do activities at Sutcliffe Park.
24 de setembro de 2023
Resposta da Better - Sutcliffe Park Sports Centre
Good Afternoon Anna,
Thank you for your review.
We are delighted to hear that you love the Sutcliffe Park Sports centre and the activities available at this facility. We pride ourselves in our Customer Service excellence so we are very happy to hear that this is the service you have received at this centre. We hope you continue to enjoy the Sutcliffe Sports Park and I will ensure to pass on your lovely feedback for the attention of the centre.
Hope this helps.
Kind regards,
Charmaine
Sutcliffe Park Sports centre has some…
Sutcliffe Park Sports centre has some great unique activities including climbing, athletivs and gymnastics. The centre is very clean and activities are great. The booking process could be better and more information on the website would be helpful
19 de setembro de 2023
Opinião espontânea
Resposta da Better - Sutcliffe Park Sports Centre
Good Evening Richard,
Thank you for your review.
We are very happy to hear that you are enjoying the Sutcliffe Sports Park and the great activities they have on offer at this centre. We apologise if the website is difficult to make bookings and does not have enough information for the activities at this centre. I will pass on your feedback for the attention of the centre manager so he can look into this. However, we hope you can continue to enjoy the activities available at the Sutcliffe Sports Park.
Kind regards,
Charmaine
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