I want to shout out the staff here and especially Pat - they run a really welcoming center. I have been recently and had some confusion about sessions and they sorted it all out really helpfully and... Ver mais
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Localização
Alterar localizaçãoDalby St, NW5 3AF London, GB
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Great gymnastics class for the kids, they really enjoyed it.
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I went to Talacre Sports Center to book a tennis class for my kids. They let me pay for it, and after that I was told that the class was already full. I spent almost a hour trying to resolve this ma... Ver mais
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High professional costumer service.
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Informações sobre a empresa
Escrito pela empresa
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Informações de contacto
Dalby St, NW5 3AF, London, Reino Unido
3,3
Aceitável
6 opiniões
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Ballet class not on
Ballet class saw advertised everywhere. Signed up. Had apprehensive 10 year old girl who wanted to restart ballet after 3 years off. Got her all dressed up. Turned up. Class not in session. No teacher. No explanation. We had registration confirmation sent through. Now my follow up emails have not been responded to and I am apprehensive about bringing her back.
13 de setembro de 2026
Resposta da Better - Talacre Community Sports Centre
Hi Emma,
Thank you for your review!
We're deeply sorry to hear about the recent issues you experienced with the ballet lessons at our centre.
We can see that the lessons went ahead as normal yesterday, and we've applied a credit refund for the session that didn't go ahead last week.
You'll receive a separate email to confirm this, and the credit will reduce your October payment with us.
We're also sorry that you haven't received a response when trying to query this, and we'll be sharing all of your comments with the relevant team for further review.
Thank you for raising this with us!
Warm Regards,
Kaisha
Staff make this place great - kids stuff too!
I want to shout out the staff here and especially Pat - they run a really welcoming center. I have been recently and had some confusion about sessions and they sorted it all out really helpfully and made sure there was someone for me to play with. Their approach makes you believe the rhetoric about them being there for the our experience and the community and not just the business. There is also lots of accessible kids stuff for new parents which is great and a good set of programs for elders / other groups. It is often quite quiet which is a good thing for people in there in a way(!) but it deserves to be a better used center than it is! Im going to encourage more people to come to the classes and session - staff make it a proud and good resource for the community in Kentish Town.
10 de junho de 2026
Opinião espontânea
Resposta da Better - Talacre Community Sports Centre
Hi Dave,
Thank you so much for your brilliant review of Talacre Community Sports Centre and for recommending us!
It's fantastic to hear such kind words about the team, and especially about Pat — knowing the centre feels genuinely welcoming for families and kids means the world to us. We'll absolutely make sure Pat hears this shout-out!
We look forward to seeing you back soon!
Warm Regards,
Hazal
Resposta da Better - Talacre Community Sports Centre
Hi Inna
Thank you for your review.
This is great to see!
We are very pleased to see you are receiving great Customer Service, and we hope you enjoy using the Better facilities!
Kind Regards
Amir
Great gymnastics class for the kids
Great gymnastics class for the kids, they really enjoyed it.
19 de janeiro de 2025
Resposta da Better - Talacre Community Sports Centre
Hi Berna
Thank you for taking the time to leave a review.
We are very pleased to see that the gymnastics class is being enjoyed, and we hope this continues.
Thank you for choosing Better.
Kind Regards
Amir
No class and no refund - Part II
I went to Talacre Sports Center to book a tennis class for my kids. They let me pay for it, and after that I was told that the class was already full. I spent almost a hour trying to resolve this matter. And until today, the refund was never made it.
New information - 1 week later:
I had to return to TSC in person to resolve this matter. This time, even though the place was very busy as it was the deadline for club renewals, I managed to receive assistance and have a refund scheduled.
2 de dezembro de 2023
Resposta da Better - Talacre Community Sports Centre
Good Afternoon Enrico,
Thank you for your review.
I am very sorry to hear that you were able to book into an activity online which in fact was fully booked when you attended the centre. Can you clarify if you have filled out a refund request form so the refunds team are able to refund the fees back to you?
Kind regards,
Charmaine
No class and no refund
I went to Talacre Sports Center to book a tennis class for my kids. They let me pay for it, and after that I was told that the class was already full. I spent almost a hour trying to resolve this matter. And until today, the refund was never made it.
2 de dezembro de 2023
Resposta da Better - Talacre Community Sports Centre
Good Afternoon Gilly,
Thank you for your review.
I am very sorry to hear that you were able to book into an activity online which in fact was fully booked when you attended the centre. Can you clarify if you have filled out a refund request form so the refunds team are able to refund the fees back to you?
Kind regards,
Charmaine
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