Sign up and intro very smooth. Impression from first visit to gym is very positive
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Localização
Alterar localizaçãoOxford Road, OX9 2BB Thame, GB
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The equipment and centre itself is great. The majority of the staff have been very helpful and friendly too. Unfortunately the toilets in the women’s changing are always a bit dirty and one of your... Ver mais
A empresa respondeu
I ve started to come at Thame Leisure Center since October 2024, regularly. From Thame downtown to the Leisure center is a 10 min walking. The staff is generally very nice and friendly. They provide... Ver mais
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Clean, not over crowded, helpful gym instructor. Only thing that would make it better would be a complete induction with a written programme at the end of it
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Informações sobre a empresa
Escrito pela empresa
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Informações de contacto
Oxford Road, OX9 2BB, Thame, Reino Unido
3,7
Aceitável
28 opiniões
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I couldn't ask for more
Am Italian, I travel a lot, in every country that i lived i always went to the gym but this one it's something special so I give 5 stars.
28 de fevereiro de 2025
Resposta da Better - Thame Leisure Centre
Hi Salvatore,
Thank you so much for your kind words and 5-star rating!
We're thrilled to hear that our gym stands out to you, especially considering your extensive travel experience. We strive to create a unique and welcoming atmosphere for all our members, and it’s fantastic to know that we’ve succeeded in doing so. We look forward to continuing to provide you with an exceptional experience!
Kind regards,
Charmaine
The equipment and centre itself is…
The equipment and centre itself is great. The majority of the staff have been very helpful and friendly too.
Unfortunately the toilets in the women’s changing are always a bit dirty and one of your employees on the till was very rude and made me feel extremely embarrassed in front of other customers.
17 de fevereiro de 2025
Resposta da Better - Thame Leisure Centre
Hi Connie,
Thank you for your feedback.
We’re thrilled to hear you’re happy with the equipment and the overall helpfulness of the staff at the Thame Leisure Centre. However, we sincerely apologise for the experience you had with the cleanliness of the women's toilets and the behaviour of our staff member. This is definitely not the standard we aim to uphold. We’ll make sure to address both of these issues with our team to ensure it doesn’t happen again. Your experience is very important to us, and we truly appreciate you bringing it to our attention.
We hope to welcome you back soon!
Kind regards,
Charmaine
Resposta da Better - Thame Leisure Centre
Good Evening John,
Thank you for your review.
We are delighted to hear that you are enjoying your membership at the Thame Leisure Centre. We are also pleased to hear that the joining process was simple and the staff were helpful during this process. We hope you enjoy this facility and the great activities they have available.
Warm regards,
Charmaine
Resposta da Better - Thame Leisure Centre
Hi Steve,
Thank you for your review and for awarding us 5 stars!
We appreciate your feedback!
Warm Regards
Hazal
Both my Healthwise Facilitator and…Return to the gym
Both my Healthwise Facilitator and reception staff were kind and helpful just what I needed in my return to the gym after several years.
27 de março de 2024
Resposta da Better - Thame Leisure Centre
Hi Margaret,
Thank you for your review.
We are delighted to hear that the team at Thames were able to assist you and give you the confidence to enjoy the gym. Keep up the good work!
Warm Regards
Hazal
Resposta da Better - Thame Leisure Centre
Hi Gillian,
Thank you for your review.
We are happy to hear you are enjoying the Aqua Aerobics class at Thame Leisure Centre.
Warm Regards
Hazal
Poor customer service!
Update: I did everything in person at the Leisure centre face to face with your staff.
When signing my daughter up for her lessons I made it very clear she was still three and not four until January. Your member of staff said this wasn’t an issue and signed her up taking all her details (including date of birth, so no confusion of her age was made!), I then happily paid the £94.45.
Fast forward to yesterday afternoon for her for lesson, she’s poolside in swimming costume, hat and goggles ready to swim, the swimming instructor approached and said she wasn’t allowed to swim as she’s not old enough?
I’m then left with a very upset daughter whom I have to try to explain why she’s not allowed to go swimming!
Your manager on duty I then speak to, he couldn’t give me a realistic reason why all this could have happened or why I was not contacted prior to arriving?!
I now apparently have to wait 14 days for a refund after initially being told it would be five days.
The whole experience was supposed to be exciting for my daughter, but ended terribly! Your customer service is absolutely appalling and really needs some drastic improvement!
26 de setembro de 2023
Resposta da Better - Thame Leisure Centre
Good Afternoon Lara,
Thank you for your review.
I am very sorry to hear that you were given incorrect information in regards to swimming lessons which resulted in your daughter being turn away. Are you please able to clarify if you spoke to someone over the telephone who gave you this information or was this information given to you by staff at the centre?
I await your response.
Kind regards,
Charmaine
Hi Lara,
Thank you for your updated response.
I will now escalate this issue for the attention of the centre manager so further staff training can be given to their staff so issues like these will not occur in the future as we understand how very disappointing and distressing this can be for a young child. Please accept our sincere apologies for the inconvenience caused.
Kind regards,
Charmaine
Disgraceful
3335264 Ticket Number (most recent)
Amir, your response is laughable seeing as I have spoken to Managers, assistant managers and head office and STILL nobody is capable enough to neither fix nor bother to contact me
Knowingly and willfully charging the incorrect price repeatedly and doing nothing to solve the problem
7 de setembro de 2023
Opinião espontânea
Resposta da Better - Thame Leisure Centre
Hi Helen,
Thank you for the update.
I have now picked up your query and responded.
Hope this helps.
Charmaine
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