Just joined The Hive in Ely what a lovely facility this is ! Swimming pool and changing rooms always nice and clean, decent showers that actually work , friendly staff, and good value for an off peak... Ver mais
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Localização
Alterar localização15 Ely Leisure Village, Downham Road, CB6 2SH Ely, GB
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Leia as opiniões dos outros
Hi I'm glad I joined - the staff are very recieving and other members polite. The one thing I would say - and that's why I didn't give full stars - is the way the showers work - I understand regarding... Ver mais
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The "Hive" gym in Ely is a fantastic place! The staff are all very friendly & professional & the facilities are fantastic! I have also been to lots of the fitness classes which are very enjoyable & fu... Ver mais
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I've asked repeatedly for improvements to the overall cleanliness of the centre -- which at best is patchy, at worst, terrible. The showers are usually dirty, with hair stuck to side screens (even ve... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Informações de contacto
15 Ely Leisure Village, Downham Road, CB6 2SH, Ely, Reino Unido
4,1
Bom
69 opiniões
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Excellent start to swimming lessons for…
Excellent start to swimming lessons for my daughter (age 2). Teachers are kind, engaging, encouraging and well organised with a good variety of activities.
12 de setembro de 2025
Resposta da Better - The Hive Leisure Centre
Hi Lime
Thank you for your email.
We are very pleased to see that your daughter is enjoying her swimming lessons at The Hive Leisure Centre, and the instructors are creating great lessons for the attendees.
We hope your daughter reaches the skills and confidence she desires.
Kind Regards.
Amir
Steve the trainer
Steve the trainer. A great listener and motivator. Thank you.
17 de setembro de 2025
Resposta da Better - The Hive Leisure Centre
Hi MC,
Thanks for your review.
We are so happy to hear that Steve at The Hive Leisure Centre have been so supportive!
Warm Regards
Hazal
The Hive Leisure Centre
The speed of joining.
The induction.
The flexibility of activities and ways to increase fitness
Warmth and general friendly atmosphere
26 de agosto de 2025
Resposta da Better - The Hive Leisure Centre
Hi Customer
Thank you for your review.
It is great to see that you have had a positive journey with Better so far, and you are enjoying the different activities available at The Hive Leisure Centre.
We hope your experience continues, and thank you for choosing Better.
Kind Regards
Amir
Don’t miss out on a life changing opportunity.
Friendly, encouraging staff. Excellent clean modern facilities. Wide range of activities available for all ages and abilities. Easy to book activities online.
3 de setembro de 2025
Resposta da Better - The Hive Leisure Centre
Hello Birmingham Flyer
Thank you for your fantastic review!
We are so delighted to hear that our Customer Service Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Aaiasa
everyone friendly and concerned about…
everyone friendly and concerned about my experience
3 de setembro de 2025
Resposta da Better - The Hive Leisure Centre
Hi Judith,
Thanks for your review.
We are so happy to hear that you are enjoying The Hive Leisure Centre!
Warm Regards
Hazal
The "Hive" gym in Ely is a fantastic…
The "Hive" gym in Ely is a fantastic place! The staff are all very friendly & professional & the facilities are fantastic! I have also been to lots of the fitness classes which are very enjoyable & fun!!! Jack Friend one of the personal trainers is brilliant,he really motivates us all!!!
17 de julho de 2025
Resposta da Better - The Hive Leisure Centre
Hi Anita
Thank you for your review
We are very pleased to hear that you're enjoying your time at The Hive Gym in Ely.
It is great to know a lot to know that our friendly staff, great facilities, and fun fitness classes are making a positive impact on your experience.
A special thank you for your kind words about Jack, and we have passed your feedback on to the General Manager for Jack to review.
Kind Regards
Amir
Friendly and helpful instructors
The instructors are friendly and helpful, easily approachable for guidance and help.
7 de julho de 2025
Resposta da Better - The Hive Leisure Centre
Hi Tony,
Thank you so much for your kind words!
We're thrilled to hear that you found our instructors friendly, helpful, and approachable at The Hive Leisure Centre. Supporting our students is a top priority, and it's great to know that it made a positive impact on your experience. We're always here to help and guide you whenever you need it!
Kind regards,
Charmaine
Very crafty at taking your money.
Slimy floors in changing rooms with bad odour. Staff at reception don't seem to know anything and just direct you to the website. Pressure parents to buy medals for swimming achievements by giving a card to the children and saying you can purchase a medals at reception. Parents are not going to downplay their child's achievements so will purchase it regardless or whether they can afford it. Medals should come into the monthly cost of the swimming lessons like most other sports groups. Swimming lessons will often start a few minutes late but will always end on time. You cannot pay cash for anything at the facility, even if you are a teen going with friends and don't have a card to pay with.
30 de junho de 2025
Opinião espontânea
Resposta da Better - The Hive Leisure Centre
Hi Customer
Thank you for your review.
We’re sorry to hear about your disappointing experience with the changing room cleanliness and the odour issues, and we will be addressing this with the centre staff.
Thank you for raising your concerns about the reception staff and the purchasing of medals. We appreciate your feedback. We intend to celebrate our swimmers’ achievements positively, and the option to buy medals is for the parents to decide.
We also apologise for the occasional late start to swimming lessons and the inconvenience of not being able to pay by cash on-site, as we are now cashless.
Kind Regards
Amir
First class
Starting class ,given clear direction and instruction by leader, Steve.
11 de junho de 2025
Resposta da Better - The Hive Leisure Centre
Hi Naomi
Thank you for your review.
It is great to see you enjoyed the fitness class with Steve at The Hive Leisure Centre.
We will pass your feedback on, and we hope to see you soon!
Kind Regards
Amir
Resposta da Better - The Hive Leisure Centre
Hi Anne
Thank you for your review.
We are glad to see you find the Better website easy to use, and I hope you can successfully book the fitness classes you wish to attend!
Thank you for choosing Better.
Kind Regards
Amir
Really supportive staff
Really supportive staff - Jack was really helpful and freely gave of his time to make sure was fully conversant with all the equipment . . . not just once but twice!
14 de maio de 2025
Resposta da Better - The Hive Leisure Centre
Hi,
Thanks for your review.
We are so pleased to hear that the staff at The Hive have been so supportive!
Warm Regards
Hazal
Great place
Great place, really clean, fabulous facilities, people are very friendly and welcoming, the only down side is many of the classes fill up very quickly
14 de maio de 2025
Resposta da Better - The Hive Leisure Centre
Dear Sally,
I would like to express my sincere gratitude for your thoughtful remarks.
We are delighted to learn that you are pleased with the cleanliness, facilities, and the welcoming atmosphere we strive to maintain at the Hive Leisure Centre. We acknowledge your concerns regarding the swift filling of classes; this is an issue we are actively addressing by exploring strategies to enhance availability and refine the booking process. Your input is invaluable to us, and we are committed to ensuring a consistently positive experience during each of your visits.
Thank you once again for your feedback.
Sincerely,
Charmaine
Resposta da Better - The Hive Leisure Centre
Hi Ollie,
Thank you very much for your thoughtful and encouraging words! 😊
We’re truly delighted to hear that you find the app easy to navigate. It’s important to us that our users have a seamless experience, and your feedback reassures us that we’re on the right track. If you ever have any suggestions or specific feedback on features you would like to see, please don’t hesitate to reach out. We value your input and are always eager to improve.
Thanks again for being such a wonderful part of our community! Your support means a lot to us.
Kind regards,
Charmaine
Excellent have recently joined Better and am…
I have recently joined Better and am really enjoying every visit. The staff are so welcoming and nothing is too much trouble.
It's easy to book classes and swimming etc.
I really love going to The Hive Ely and am enjoying the whole experience each time I visit
17 de abril de 2025
Resposta da Better - The Hive Leisure Centre
Hi Julie,
Thank you so much for your lovely message! We’re absolutely delighted to hear that you’re enjoying the Hive Leisure Centre.
Our goal as a company is to create a space where the community can come together, stay active, and support their overall well-being—so it’s wonderful to hear that our team has helped create such a positive and welcoming environment for you.
We truly appreciate you taking the time to share your experience, and we look forward to seeing you again very soon.
Kind regards,
Sarah H
I love the Hive at Ely
I love the Hive at Ely. The classes are superb. The instructors are so encouraging. My only quibble is trying to book on to some classes is very difficult. Especially aquaerobics. The demand for classes far exceeds the supply.
16 de abril de 2025
Resposta da Better - The Hive Leisure Centre
Hi Lynda,
We’re so pleased to hear that you’re really enjoying the fitness classes at The Hive Leisure Centre! We understand how popular these sessions are, and we’re aware that demand is very high.
We’re always looking at ways to expand our activity offerings and improve access to our facilities, so fitness class availability is something we regularly review.
Once again, we’re so glad to hear that you’re loving your time at The Hive!
Kind regards,
Sarah H
Overcharging
You recently started charging extra for activities like Women Only Swimming. It's no longer part of my membership. What I used to do for £36 per month is now £68!
2 de abril de 2025
Resposta da Better - The Hive Leisure Centre
Hi Paola,
Thank you for sharing your feedback with us.
We truly understand your concern regarding the recent changes in pricing for activities like Women Only Swimming. Our goal is to continuously improve and offer a wide range of activities that cater to everyone's needs. The new pricing structure reflects the added value of these specialised programs, but we appreciate that it may not be ideal for everyone. We’re always open to suggestions and will take your comments into account as we evaluate our offerings. If you have any further questions or would like to discuss your membership, please feel free to reach out directly.
Kind regards,
Charmaine
Friendly staff
Steve who conducted my induction was lovely and everyone was friendly. Only let down is I hadn't realised it's no longer open until 10pm which makes attending difficult
24 de março de 2025
Resposta da Better - The Hive Leisure Centre
Hi Charlotte,
Thank you for sharing your feedback!
We're glad to hear that Steve made your induction a pleasant experience and that you found everyone to be friendly at the Hive Leisure Centre. We understand that the change in hours might make attending more challenging for some, and we appreciate you letting us know. We'll definitely take this into consideration as we continue to improve. If there's anything else we can do to make your experience easier, please don't hesitate to reach out!
Warm regards,
Charmaine
The Healthwise scheme
The Healthwise scheme is great! Jack and Stephen very knowledgeable and supportive - I can already feel the benefits and feel much more motivated
24 de março de 2025
Resposta da Better - The Hive Leisure Centre
Hi Pauline,
Thank you so much for your kind words! We're thrilled to hear that you're already feeling the benefits of the Healthwise scheme. Jack and Stephen are indeed fantastic, and it's wonderful to know that their support and knowledge have made such a positive impact on your motivation.
Keep up the great work, and we're excited to continue supporting you on your journey!
Kind regards,
Charmaine
Professional helpful kind staff
10 de março de 2025
Resposta da Better - The Hive Leisure Centre
Hi Susan,
Thank you so much for taking the time to share your feedback!
We are delighted to hear that you had a positive experience with our team. Our staff works hard to ensure that everyone feels supported, and it's wonderful to know their professionalism, helpfulness, and kindness stood out to you.
We truly appreciate your kind words and look forward to serving you again in the future!
Kind regards,
Charmaine
Organise and reduce stress …
The website is complicated and not easy to use.
Two assessments now completed which appear to have gone well ! However at each visit and with our prompt arrival finding the teacher and where to go has been chaotic. No system seems to be in situ, we had to fight the fight to find out where to go and who was the teacher. This used up time of the lesson and was frustrating as a parent and certainly not a good start for an already slightly nervous child in a new environment
18 de fevereiro de 2025
Resposta da Better - The Hive Leisure Centre
Hello Jayne,
Thank you for sharing your thoughts with us.
I sincerely apologise for the difficulties you experienced with our website's navigation. Could you please specify which part of the website you found challenging? This information will allow me to relay your feedback to our Web Developers. We aim to make the website user-friendly, and your insights will be valuable for future improvements.
Additionally, I regret to hear that you were uncertain about where to go when you visited the centre for your child's lessons. The concierge at the centre should assist you in finding the correct location for your child's lessons, and I apologise if this assistance was not provided. We will take your feedback into account regarding both the website and the support for newcomers at the centre.
Thank you for your input, and we hope your child has a wonderful time at their swimming lessons at The Hive Leisure Centre.
Kind regards,
Charmaine
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