My daughter has been with Better for period of 4 years,started from scratch,the lowest level and went through all levels up to gold one . She loves swimming and now she is in swimming academy. She p... Ver mais
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Localização
Alterar localizaçãoBruce Williams Way, CV22 5LJ Rugby, GB
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Leia as opiniões dos outros
I set up a membership for my lad. The issue I have is, when you cancel a membership and then renew it a few months later, the induction youths have already done, doesn't automatically state that on th... Ver mais
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Its just perfect. Good equipment, very easy to use and very good environment. Would recommend to anyone looking for a gym with great facilities and people to. However the only thing I will complain a... Ver mais
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Sophie the member of staff I met at the reception was very helpful and professional. Also the foundation stage teachers were patient with my child for her first lesson. They went above and beyond to e... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Informações de contacto
Bruce Williams Way, CV22 5LJ, Rugby, Reino Unido
4,0
Bom
89 opiniões
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Very clean and fresh looking
Very clean and fresh looking. Impressive array of facilities & equipment. Friendly and helpful staff.
5 de outubro de 2026
Resposta da Better - The Queen's Diamond Jubilee Centre, Rugby
Hi Richard,
Thank you for your wonderful feedback.
We're delighted to hear that you found The Queen's Diamond Jubilee Centre clean, fresh, and well-equipped. It's great to know that the range of facilities and equipment met your expectations and that our team made a positive impression through their friendly and helpful service.
We really appreciate you taking the time to share your experience and hope to welcome you back again soon.
Warm Regards,
Hazal
Amazing experience
Ive been going here for years: My Junior gym induction was awesome mostly because of the staff the staff that was showing me around was fun also swimming very good might need to clean the floor around the swimming pool but overall 5 stars so many facilities it is very good this is my main spot for swimming and gym
14 de agosto de 2026
Resposta da Better - The Queen's Diamond Jubilee Centre, Rugby
Hi Noah,
Thank you for your wonderful review and for being part of our community for so many years!
We're thrilled to hear that you had such a positive Junior Gym induction and that our team made the experience enjoyable and memorable.
It's fantastic to know that you regularly enjoy the facilities, and that The Queen's Diamond Jubilee Centre continues to be your go-to place to stay active.
We also appreciate your feedback about the poolside flooring and will pass your comments on to the relevant team for consideration.
Thank you for your support and for awarding us 5 stars. We look forward to welcoming you back again soon.
Warm Regards,
Azaria
Every single time I attempt to login
Every single time I attempt to login, register or use your system it tells me it has not worked and expects me to re register. This is hugely frustrating and I am not at all impressed.
7 de setembro de 2026
Resposta da Better - The Queen's Diamond Jubilee Centre, Rugby
Hi Sarah,
Thank you for your review!
We can see that you've provided a Membership Number for your account, which means that you're in our system.
The issue is that when you try to log in, you set up a new account each time, so you cannot access it with your email address.
We've now removed your access to the duplicate accounts.
Please request a password reset link when you're next on the Better UK App or website, and this will be sent to your email address.
We apologise for any inconvenience and frustration this has caused.
Thank you again for your feedback!
Warm Regards,
Kaisha
I set up a membership for my lad
I set up a membership for my lad. The issue I have is, when you cancel a membership and then renew it a few months later, the induction youths have already done, doesn't automatically state that on the app, but in the centre, it does. So you can't make a booking until the desk has sorted it.
2 de setembro de 2026
Resposta da Better - The Queen's Diamond Jubilee Centre, Rugby
Hi Jamie,
Thank you for your feedback. I'm sorry to hear about the difficulties you experienced when renewing your son's membership.
If an induction has been completed and recorded by the instructor, it should remain on the member's profile and be recognised when the membership is renewed, provided the same account and member ID are being used.
In this situation, the induction shouldn't need to be completed again or manually added. We appreciate you bringing this to our attention and apologise for the inconvenience caused.
If there are any discrepancies with a member's records, our team will be happy to investigate and make sure everything is correctly linked to the account as quickly as possible.
Thank you for your patience, and we hope your son continues to enjoy using our facilities.
Warm regards,
Azaria
5 stars
I have been going to gyms for more than two decades, and this leisure centre stands out. It offers a gym, swimming pool, track-and-field facilities, and spaces for various other activities—all at an unbeatable price that makes membership accessible to everyone. I wholeheartedly support this initiative.
2 de setembro de 2026
Resposta da Better - The Queen's Diamond Jubilee Centre, Rugby
Hi Thanos,
Thank you so much for such a wonderful review! I
t means a lot to hear that, after so many years of using gyms, you feel our centre stands out.
We’re proud to offer facilities that are accessible and welcoming to the whole community.
Your support really means a lot to us, and we hope to see you enjoying the centre for many years to come! 😊
Warm regards,
Azaria
First time using this gym
First time using this gym, I have used other gyms in the area. Online booking is ok but the app is a bit glitchy. There’s no way to contact anyone at the gym. I was told I’d get a phone call and it never happened. I’ve emailed the personal trainer and no response. I did my first class and not at any point did the instructor as if anyone was new or if anyone had any injuries they should be aware of. Luckily other members were helpful in explaining what equipment would be needed for the class as the instructor didn’t advise. The most concerning is the mats used for class are all rolled up and there’s no facilities to wipe them down after a class, so if someone is sweating and then the mat is rolled up it cannot dry and it’s not cleaned from the previous user. Other gyms provide wet wipes. Considering we are post pandemic you’d think they’d still have cleanliness as a priority, I wonder how often these mats are unrolled and actually cleaned. I’d definitely recommend bringing your own workout mat. I wish the app had more info as to what the class entails. Most of the class descriptions are written similarly so it’s hard to understand what’s involved. Everyone seems pleasant enough. It’s early days so will see what the rest of the place is like.
5 de agosto de 2026
Resposta da Better - The Queen's Diamond Jubilee Centre, Rugby
Hi Joanna,
Thank you for taking the time to share such detailed feedback following your first visit.
We're pleased to hear that you found everyone pleasant and that other members helped make your first class a positive experience. However, we're sorry to learn that several aspects of your visit did not meet your expectations.
We understand your frustration regarding the issues you experienced with the app, the lack of follow-up communication, and not receiving a response to your enquiry. We're also sorry to hear that you felt more guidance could have been provided during your first class, particularly around class expectations, equipment requirements, and checking whether any participants were new or had injuries.
We appreciate your concerns regarding the cleanliness and maintenance of the exercise mats. Providing a clean and safe environment for all customers is extremely important, and your comments will be shared with the centre management team for review.
Thank you again for your honest and balanced feedback. We hope your future visits are more positive and that you continue to explore all the facilities on offer.
Warm Regards,
Hazal
Helpful reception staff,
4 de agosto de 2026
Resposta da Better - The Queen's Diamond Jubilee Centre, Rugby
Hi Gill,
Thank you for your lovely review!
We're so happy to hear how helpful our team have been during your visits, and we'll be sure to pass on your kind words.
We can't wait to welcome you back again soon!
Warm Regards,
Kaisha
Excellent facilities
Really good show around from staff before we decided to join.
We are experiencing excellent equipment and facilities and an all round good experience, encouraging us to use the facilities more often.
5 de agosto de 2026
Resposta da Better - The Queen's Diamond Jubilee Centre, Rugby
Hi Suzanne,
Thank you for your wonderful feedback!
We're delighted to hear that the team provided such a positive tour before you joined and that you're enjoying the equipment, facilities, and overall experience. It's fantastic to know that your experience has encouraged you to make even greater use of the centre and everything it has to offer.
We really appreciate you taking the time to share your comments and look forward to supporting you on your fitness journey.
Warm Regards,
Hazal
Its just perfect
Its just perfect. Good equipment, very easy to use and very good environment. Would recommend to anyone looking for a gym with great facilities and people to. However the only thing I will complain about is the track facilities as there is almost nothing available there and just the track which is a bit upsetting as I would love to go there and be able to do a variety of events.
25 de julho de 2026
Resposta da Better - The Queen's Diamond Jubilee Centre, Rugby
Hi Ebenezer
Thank you for your great review!
We're delighted to hear you're enjoying the equipment, facilities and atmosphere at The Queen's Diamond Jubilee Centre
We also appreciate your feedback about the track facilities and will share your comments with the team as we continue looking for ways to improve.
Thanks again for your recommendation!
We look forward to seeing you again soon!
Best wishes
Azaria
The staff were friendly and helpful.
The staff were friendly and helpful and the facilities were well maintained.
My son had a wonderful experience with his friends at the Aqua Splash 🤩
22 de julho de 2026
Resposta da Better - The Queen's Diamond Jubilee Centre, Rugby
Hi Rachelle,
Thank you for your lovely feedback! We're delighted to hear that you found our staff friendly and helpful and that the facilities were well maintained. It's wonderful to know your son had such a fantastic time at the Aqua Splash with his friends. We hope to welcome you all back again soon for more fun!
Warm Regards,
Hazal
A new memeber....…
I joined recently and the staff have been really helpful. I has an introduction to the gym and the staff member was really thorough and helpful as all new equipment to me. Premises very clean.
13 de julho de 2026
Resposta da Better - The Queen's Diamond Jubilee Centre, Rugby
Hi Ms Blyth,
Thank you for your lovely review!
We're delighted to hear that you've had such a positive experience since joining.
We're also thrilled that your gym induction was thorough and helpful, especially when getting familiar with new equipment.
It's amazing to know how welcoming our staff have been and that our facilities are well-maintained.
We look forward to welcoming you back soon!
Warm Regards,
Kaisha
It's a great place to train with all…
It's a great place to train with all the different facilities available and a freshly refurbished gym. Above all the staff are great and very helpful, especially Phil,Russel,Mark,Craig and Sophie.
7 de junho de 2026
Resposta da Better - The Queen's Diamond Jubilee Centre, Rugby
Hi Nadeem,
Thank you so much for your fantastic feedback. We’re delighted to hear that you’re enjoying the variety of facilities and the newly refurbished gym.
It’s especially great to know that the team have made such a positive impact on your experience. We’ll be sure to pass on your kind words to Phil, Russel, Mark, Craig and Sophie, they’ll really appreciate it.
Thank you again for taking the time to share your experience.
Warm Regards,
Hazal
The gym is superb
I love using the gym at my local better centre. Signing in is quick and easy, and it has great facilities. The staff are also really patient and helpful, and it makes me feel so much more comfortable.
7 de junho de 2026
Resposta da Better - The Queen's Diamond Jubilee Centre, Rugby
Hi Esther,
Thank you for your feedback, we’re really glad to hear you’re enjoying the gym and finding the facilities easy to use.
It’s great to know the team have been helpful and made you feel comfortable during your visits.
We hope to see you again soon.
Warm regards,
Hazal
Incredibly angry that you’ve changed…
Incredibly angry that you’ve changed our membership terms and introduced payments for fitness classes that were previously free!! How is that good service? Yes, my wife and I have a ‘gym only’ membership, but why change it now? And without any notice. Not impressed!
18 de junho de 2026
Resposta da Better - The Queen's Diamond Jubilee Centre, Rugby
Hi Andrew,
Thank you for getting in touch!
Having reviewed the account, we can confirm that when the membership was originally set up, this was purchased as a Gym Only Membership. Due to an error on our system, the membership had been incorrectly allowing access to facilities beyond what was included within this membership type.
We have recently corrected this so that the membership now reflects the Gym Only Membership originally selected when joining. We understand this may have come as an unexpected change and apologise for any confusion caused.
If you would like to continue enjoying full access at The Queen’s Diamond Jubilee Centre, we would be more than happy to upgrade the membership to a Better Health Centre Membership for £37.00 per month. Alternatively, the centre team would also be happy to discuss the available membership options with you directly.
Please do let us know if you would like us to arrange this for you, and we’ll be happy to contact you via email.
Warm Regards,
Kaisha
Resposta da Better - The Queen's Diamond Jubilee Centre, Rugby
Good Afternoon,
Thank you for your lovely review!
We're delighted to hear that you find our team and level of customer service great.
It's also amazing that you appreciate our cleanliness, and we're thrilled to know that the environment we've created with our members is comfortable.
We can't wait to see you again soon!
Warm Regards,
Kaisha
Great experience
My daughter has been with Better for period of 4 years,started from scratch,the lowest level and went through all levels up to gold one .
She loves swimming and now she is in swimming academy.
She particularly likes her coaches Lindsay and Brit at Rugby club.They are fantastic with their approach to all swimmers 👍enthusiastic and encouraging
12 de junho de 2026
Resposta da Better - The Queen's Diamond Jubilee Centre, Rugby
Hi Lucia,
Thanks for your review.
It is delightful to hear how much your daughter has progressed in her lessons at The Queen's Diamond Jubilee Centre.
Tell her to keep up the great work!
Warm Regards
Hazal
Good advice for joining and welcoming…
Good advise for joining and welcoming atmosphere. Classes are great and the whole centre is clean bright and energising.
11 de maio de 2026
Resposta da Better - The Queen's Diamond Jubilee Centre, Rugby
Hi V
Thanks for your review.
We are so pleased to hear that you are enjoying The Queen's Diamond Jubilee Centre, and the facilities on offer.
Kind Regards
Rachel
Excellent Learning - Swimming Lessons
Better instructors are warm, friendly, and knowledgeable. They focus on safety while keeping lessons fun and engaging. My child has improved so much and loves going. Highly recommend to any parents!"
28 de abril de 2026
Resposta da Better - The Queen's Diamond Jubilee Centre, Rugby
Hi Nazia,
Thank you for your lovely feedback!
We’re so pleased to hear your child is enjoying the lessons and making great progress.
It’s wonderful to know our instructors are helping create not only a safe, but an engaging environment.
We really appreciate your recommendation!
Warm regards,
Azaria
Great staff and facilities
Great staff and facilities
The steam room needs checking as not everyone has a wristband and it gets above a comfortable temperature sometimes
22 de abril de 2026
Resposta da Better - The Queen's Diamond Jubilee Centre, Rugby
Hi Mary,
Thank you so much for taking the time to share your feedback.
It’s really appreciated and helps us keep improving your centres. I’ll make sure the team is aware of the wristband issue so they can carry out more vigilant checks during sessions. We hope you continue to enjoy the facilities.
Thanks again for your feedback. All the best!
Warm regards
Lauren
Resposta da Better - The Queen's Diamond Jubilee Centre, Rugby
Hi Michael
Thank you for your review.
We are very pleased to see that you are enjoying the facilities at The Queen's Diamond Jubilee Centre, and that the staff have been able to provide a great service!
We hope to see you again soon.
Kind Regards
Amir
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