Better - The Sands Centre Opiniões 

The lady at the desk was very helpful in helping me download the better app

Instructors have been great so far, my only two grudges are the scramble to book a class and one of the receptionists is most unhelpful to the level I nearly didn't bother joining.

One of the customer service girls helped me on the system to join.
There was a problem.with accessing my account . However, it was sorted within a day. Very impressed with the excellent service 👏

Good facilities enjoyed the classes. Only complaint is that staff did not explain to me the checking in systems to get through the barriers which seems very lax with easy access to lockers. Given problems at other gyms recently with theft I think security should be better. Also these barriers are upstairs away from the main doors where staff are on the desk and one barrier is always open for exiting but you can just walk in that way too. Nor did anyone tell me about putting in your car registration so you don’t pay for parking. I found all this out on my second visit from another helpful customer.

The swimming pool is mainly used for swimming classes when I am available to go at 5.30 pm and they take up over half the pool so it is a constant battle to avoid people if you simply want to swim lengths. The main problem however is the people behind the reception desk. Three sat there tonight but only one apparently able to assist checking in for swimming or classes causing a backlog and extreme frustration when in a time limit. I was completely ignored while a huge conversation went on with an individual about what type of classes they could be interested in in the future!!! The other person sat swivelling on a chair watching me and the end lady shook her head and pointed at the person unable to serve - ridiculous!!

Have just joined the gym and had an excellent induction showing me new machines and adding to my routines to keep it interesting. The gym has everything and the pool is magnificent. Just going makes me happy.