I would like to leave a review for Elizabeth Macdonald at Better. The staff Better employs are brilliant, and Elizabeth Macdonald is a fantastic example of a caring and dedicated member of st... Ver mais
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Localização
Alterar localizaçãoRoyal Parade, BN22 7LQ Eastbourne, England, GB
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Leia as opiniões dos outros
Lots of variety and It is easy to book via the app. Charging for late cancellations is an excellent idea. The wait list and notifications give a chance to book a missed class. Unfortunately the phone... Ver mais
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I’ve been impressed so far with the value of being member of the centre. I also think all the staff have been exceptional polite and helpful, which is an improvement for the previous the owners. Swimm... Ver mais
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The staff are lovely and friendly, the memberships are varied and good value. Unfortunately, the whole place needs a really good clean and some freshening up. It looks like it has barely been cl... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Informações de contacto
Royal Parade, BN22 7LQ, Eastbourne, England, Reino Unido
3,9
Bom
47 opiniões
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Incorrect information
Lots of variety and It is easy to book via the app. Charging for late cancellations is an excellent idea. The wait list and notifications give a chance to book a missed class. Unfortunately the phone number connects to a call centre where incorrect information is given e.g. "there is no car park" when there clearly is.
22 de julho de 2025
Resposta da Better - The Sovereign Centre
Hi Jean,
Thank you for your feedback! We're glad to hear you appreciate the variety of classes, the ease of booking through the app, and the usefulness of features like waitlists and notifications. We also appreciate your support for our cancellation policy, which helps ensure fairness for all members.
We're sorry to hear about the confusion regarding the car park. Your experience with the call centre is not what we aim for, and we’ll be following up with them to ensure accurate information is provided moving forward. Thank you for bringing this to our attention — we truly value your input and your support.
Kind regards,
Charmaine
Nasty little company claiming to be a …
Nasty little company claiming to be a social enterprise but operating with huge corporate greed. Since they took over they have scrapped the discount for disabled swimmers, hiked general prices and removed the direct phone line so you cant ring to complain - in anticipation of a huge rise in complaints no doubt! User numbers for the swimming pool have declined since taking over so expect they will throw the towel in, in a year or two, again due to gross mismanagement.
6 de julho de 2025
Opinião espontânea
Resposta da Better - The Sovereign Centre
Hi Josephine,
Thanks for your review.
We are sorry to hear you are unhappy with our management of The Sovereign Centre.
We still do offer discounts for concessionary members and free resident memberships which provide discounted rates to residents of the area.
As a Charitable Social Enterprise, we are a non-profit so, I am sorry if you feel that there is 'Corporate Greed'.
We do not feel that this is accurate and we want to support our members in Eastbourne by providing the best possible service and facilities and this takes investment, so whilst some offers that were previously available are not anymore, there are other options which may even be Better than was previously offered.
None of our centres, UK-wide, take calls. This is so our staff in centre, can support our customers face-to-face, without having to run off to answer the phone in the middle of the interaction.
By having our UK call centres taking customer queries by phone, email, chat and via contact-us page, this frees up our centre staff to provide the best customer service in person!
Again, we are sorry you are not a fan but hope we can change you mind in the future!
Warm Regards
Hazal
Accidentally purchased a Better health…
Accidentally purchased a Better health Junior inclusive gym membership. Payed £20.91 but realised it was wrong so requested to cancel membership as i cant use it since i dont have proof of eligibility. Since my next payment was due in less than 20 days i still have to pay the additional £16 a month even tho i cant even use the membership. Highly disappointed . Please fix this system its unfair.
12 de julho de 2025
Resposta da Better - The Sovereign Centre
Good Evening Aleaya,
Thank you for your feedback, and we're truly sorry to hear about your experience.
We understand how frustrating it must be to accidentally purchase a membership that you're not eligible to use. Our goal is to make our membership options as clear and accessible as possible, and we're sorry if this wasn't the case for you.
Regarding your cancellation, our policies are in place to ensure fairness for all members, however you would still be able to utilise the membership until this expires.
Please contact our customer service team directly at customerservices@gll.org referencing your membership ID or the email used during registration, so we can assist you further.
Thank you again for bringing this to our attention — your feedback helps us improve.
Best regards,
Charmaine
Sebastian enjoy his swimming lessons
Sebastian seems to enjoy having his swimming lessons. I'm really pleased because his fear of learning to swimming was helped by the teachers who were nice and patient with him.Many thanks xx
10 de junho de 2025
Resposta da Better - The Sovereign Centre
Hi Sebastian,
Thank you so much for your kind words!
We are very happy to hear that Sebastian is enjoying his swimming lessons at the Sovereign Centre and that our teachers could help him overcome his fear. It means a lot to us to support him with patience and care. We look forward to seeing his progress continue! Many thanks again!
Kind regards,
Charmaine
Helpful staff and pleasant atmosphere
Great reception staff and Babba was very thorough with his gym induction
Good value for money
The only downfall is the changing rooms do need a good clean as lots of hair in the water gulleys when I last went swimming
8 de junho de 2025
Resposta da Better - The Sovereign Centre
Hi Zoe
Thank you for your review.
We're really glad to hear you had a great experience with our reception team and that Babba provided a thorough gym induction. We will be sure to pass along your feedback to him.
We also appreciate your feedback about the changing rooms. Cleanliness is very important to us, and we’re sorry to hear this area didn’t meet expectations during your visit.
We've shared this with the centre staff to address.
Kind Regards
Amir
Excellent value and centre run by…
Excellent value and centre run by friendly professional staff. Lots of choice of classes for all afes
4 de junho de 2025
Resposta da Better - The Sovereign Centre
Hi Customer,
Thank you so much for your wonderful feedback!
We’re thrilled to hear you appreciate the value we offer and enjoy the variety of classes available for all ages. Our team takes pride in creating a welcoming and professional environment, and your kind words mean a lot to us. We look forward to seeing you again soon!
Kind regards,
Charmaine
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