Professional, knowledgeable and friendly staff. Great choice of activities, lovely atmosphere…like friends. Sociable and eager to put things right if any problems. All ages and levels welcome.. someth... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoCollege Road, TR1 3GA Truro, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
We joined the leisure centre and signed up for a gym induction. The gym instructor showed us how to use a range of equipment, paying attention to our goals and previous experience. He explained that a... Ver mais
A empresa respondeu
I love the Truro team, great trainers - Mika (zumba), Alex (swimming), Nansy (yoga, aqua aerobics), Anna (pilates). Great reception team, friendly, kind. We often forget things, we always get everythi... Ver mais
A empresa respondeu
The swimming lessons are ok, the trainers seem really nice. However, the toilets and therefore the whole changing room seem to stink of pee/ sewage, this is perpetual whenever we go. The floor feels... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Informações de contacto
College Road, TR1 3GA, Truro, Reino Unido
4,3
Excelente
75 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Swimming lessons
Easy to book and choose time slots. Very easy when at the centre. A1 staff making a little girls first lesson a great experience.
2 de junho de 2025
Resposta da Better - Truro Leisure Centre
Hi Stuart
Thank you for your review.
It's wonderful to hear that the session was enjoyed and that the centre staff provided an excellent experience!
We are also glad that you found both the booking and entry systems very user-friendly.
We hope you continue to have a great experience at the Truro Leisure Centre.
Kind Regards
Amir
Resposta da Better - Truro Leisure Centre
Hi Maureen
Thank you for your review.
We are very pleased to see you are enjoying the Yoga classes at the Truro Leisure Centre and hope you enjoy using the other facilities available!
Kind Regards
Amir
Good value with a great range of facilities
We joined the leisure centre and signed up for a gym induction. The gym instructor showed us how to use a range of equipment, paying attention to our goals and previous experience. He explained that after six weeks of training we could ask to move on to more advanced equipment. The memberships are good value, and as well as the gym there is a decent-sized swimming pool and exercise classes, which are mostly in the evenings. Changing rooms are generally clean and tidy. Bring your own toiletries for the showers.
29 de março de 2025
Resposta da Better - Truro Leisure Centre
Hi Pintpot,
Thank you for sharing your experience!
We're thrilled to hear that you found the gym induction helpful and that our instructor was able to tailor the session to your goals and experience. It’s great to know that you’re enjoying the value of the memberships and taking advantage of the gym, swimming pool, and exercise classes. We appreciate your feedback about the changing rooms and will make sure to pass that along to our team.
We look forward to continuing to support you in reaching your fitness goals!
Kind regards,
Charmaine
Tracey is just wonderful,- make you…
Tracey is just wonderful,- make you comfortable and take time to go through things..the only minus was the long waiting time which got even longer since Tracey got ill,- which meant that the whole process was delayed a month more..I understand it is a charity and few hands to do the job, maybe the assessment part could be done differently- it is long time which is used to do the assessment and the first 1:1 introduction.
4 de março de 2025
Resposta da Better - Truro Leisure Centre
Hi Naela,
Thank you so much for your kind words about Tracey!
We're thrilled to hear that she made you feel comfortable and took the time to go through everything with you. We sincerely apologise for the extended wait time and the delays due to staff illness. We completely understand how frustrating it can be when processes take longer than expected, especially when you wish to get into the Gym and back to your Health & Fitness. Your feedback regarding the assessment and 1:1 introduction is really valuable, and we’ll certainly consider ways to improve efficiency while still providing the personalised care and attention everyone deserves.
We truly appreciate your patience and understanding.
Kind regards,
Charmaine
I love coming here staff are friendly…
I love coming here staff are friendly and helpful
15 de dezembro de 2024
Resposta da Better - Truro Leisure Centre
Hi Julie,
Thanks for your review.
We are so pleased to hear that the staff at Truro are so friendly and helpful.
Warm Regards
Hazal
Truro better have been fantastic with…
Truro better have been fantastic with my daughters swimming! She was so nervous to start with but thanks to their help and support is gaining confidence each week!
30 de novembro de 2024
Opinião espontânea
Resposta da Better - Truro Leisure Centre
Good Morning Amelia,
Thank you so much for taking the time to share your feedback regarding your daughter’s swimming lessons. We are thrilled to hear that she is truly enjoying her time at the Truro Leisure Centre. It’s wonderful to know that, with each lesson, her confidence in the water is growing.
Watching children develop their swimming skills and become more comfortable in the pool is incredibly rewarding, and we’re glad that she is having such a positive experience. If you have any additional thoughts or suggestions on how we can further enhance her lessons, please don’t hesitate to let us know.
Best regards,
Charmaine
Great centre…
Both our children have now completed the better leisure swim school programme. The most recent is our seven year old who is now on a waiting list to join the local swimming club.
Truro is a great leisure centre with fantastic facilities and very helpful and knowledgeable staff. I highly recommend
13 de novembro de 2024
Opinião espontânea
Resposta da Better - Truro Leisure Centre
Hi Tredennick,
Thanks for your review.
We are so delighted to hear that your children have excelled in their swimming lessons and that you have enjoyed Truro so much.
Warm Regards
Hazal
Good swimming classes 💚
13 de novembro de 2024
Opinião espontânea
Resposta da Better - Truro Leisure Centre
Hi Davina
Thank you for your review.
We are very pleased to see the swimming classes are being enjoyed and we hope the confidence and swimming skills are gained from them.
Kind Regards
Amir
All of my children have learnt to swim…
All of my children have learnt to swim well through swim school. Living in Cornwall it's so important for children to understand water safety and be able to swim and the swim school programme is ensuring my children lean. Teachers are friendly and knowledgeable which makes the process all the better.
13 de novembro de 2024
Opinião espontânea
Resposta da Better - Truro Leisure Centre
Hi Catriona,
Thanks for your review.
We are so pleased to hear that all of your children have learnt to swim with us and you are so impressed!
Warm Regards
Hazal
Teachers very helpful
13 de novembro de 2024
Opinião espontânea
Resposta da Better - Truro Leisure Centre
Hi Christine,
Thanks for your review.
We are pleased to hear that the teachers at Truro are so helpful.
Warm Regards
Hazal
Excellent expertise
As a mother I know that my child has no more than completely excelled within all of the incredible swimming tuition and absolutely adores his swimming lessons. I am really reassured that my child is confidentially and appropriately learning to swim properly. I feel that through all my experience of swimming classes that Truro leisure centre is by far the best in Cornwall.many thanks to all the staff.
13 de novembro de 2024
Opinião espontânea
Resposta da Better - Truro Leisure Centre
Good Morning Jenny,
I hope this message finds you well!
Thank you very much for taking the time to share your feedback with us. We are absolutely delighted to hear that your child is thriving in their swimming lessons at the Truro Leisure Centre. It’s wonderful to know that they are making such great progress and enjoying their time in the water.
Our dedicated instructors work hard to create a positive and nurturing environment for all our young swimmers, and it’s heartening to see their efforts reflected in your child's experience. If there are any specific aspects of the lessons or the facility you particularly appreciate, or if you have any suggestions for improvement, we would love to hear your thoughts.
Thank you once again for your kind words. We look forward to continuing to support your child's swimming journey!
Best regards,
Charmaine
Friendly staff but no bike racks
Friendly staff and clean toilets. Pool excellent. Only problem was no covered bike racks; just railings exposed to the rain .
29 de outubro de 2024
Resposta da Better - Truro Leisure Centre
Hi Angela,
Thanks for your review.
We are pleased to hear you are enjoying the centre and have passed on your feedback about the bike racks.
Warm Regards
Hazal
Resposta da Better - Truro Leisure Centre
Hi Martin
It is great to see you've had the opportunity to meet and converse with the friendly staff at our Truro Leisure Centre.
Should you have any questions or queries, please feel free to reach out.
Kind Regards
Amir
Visit at your peril
Visit at your peril. I went in May to go for a swim and now have debt collectors chasing me about parking tickets from 'unauthorised parking'. I have email receipts to prove I was there, they don't care. What an absolute hassle just to go to one of the few pools in Cornwall, which is sad.
27 de maio de 2024
Opinião espontânea
Resposta da Better - Truro Leisure Centre
Hi Ben
Thank you for your review.
We are very sorry to hear about your experience at our Truro Leisure Centre.
A private information request has been sent to you through Trust Pilot. Please respond to this as soon as possible and we will do our best to assist with the parking ticket.
Kind Regards
Amir
Resposta da Better - Truro Leisure Centre
Good afternoon Ahmed,
We sincerely appreciate you taking the time to share your feedback with us. Your positive review truly brightened our day!
It brings us great joy to learn that you are thoroughly enjoying your membership at the Truro Leisure Centre. Your satisfaction is our top priority, and we are committed to providing you with exceptional experiences every time you visit.
Thank you once again for your kind words. We look forward to continuing to serve you and make your membership even more enjoyable. If you have any further feedback or suggestions, please do not hesitate to reach out to us.
Best regards,
Charmaine
Swimming learning session
Helpful staff and a good learning experience for my daughter!
Regards Namita.
9 de setembro de 2024
Resposta da Better - Truro Leisure Centre
Hi Namita,
Thanks for your review.
We are so pleased to hear your daughter is enjoying her lessons.
Warm Regards
Hazal
The lady on reception was great
The lady on reception was great. i was late for my class and she took me to the gym and sorted everything out for me. The gym instructor was also very nice and helpful.
10 de setembro de 2024
Resposta da Better - Truro Leisure Centre
Hi Michael,
Thanks for your review.
It is great to hear that our staff at Truro have been so helpful!
Warm Regards
Hazal
Very helpful staff
22 de agosto de 2024
Resposta da Better - Truro Leisure Centre
Hi Margaret,
Thanks for your review.
It is great to hear that the staff at Truro are so helpful!
Warm Regards
Hazal
Resposta da Better - Truro Leisure Centre
Hi Peter
Thank you for your review.
It's wonderful to know that you've had the opportunity to meet and converse with the friendly staff at our Truro Leisure Centre. Should you have any questions or queries, please feel free to reach out to them.
Kind Regards
Amir
Better Leisure Truro Gym
Parking on site is a mission!!!!
Getting a space can be about the same odds as winning the lottery at times.
GYM!!!!!
Gym has dated, well worn and poor quality equipment.
Which can be out of service and waiting for repair for months!!!!!
No. I'm not kidding!!!!
Maintenance. WHAT MAINTENANCE!!!
Just one example would be a treadmill out of action for at least six months!!!
Free weights.
Well you've got two benches you can comfortably use. A third that's useless.
Dumbells range from 2 to 40 kilos and that's about it for them.
If your lifting heavier than that.
YOUR NOT HERE.
There are no plans to get any heavier one's either.
Barbell max for lifting is a dodgy 50. Dodgy as your gingerly lifting it waiting for a plate to drop off.
Oh and NO SQUAT RACK!!!!
What gym doesn't have a squat rack?
THIS ONE HERE DOESN'T!
Decent area for purely bench press? Smiths machine maybe?
NO!!!!
New building to go up.
Promises of new gym equipment made and guess what.
NOTHING DELIVERED ON THIS.
Oh and when the new building is put up (when I possibly win the lottery) spaces in the car park will go. Causing more parking issues.
I Can not write this review without mentioning the gym between three and five on weekday afternoons.
Between these hours 20 plus teens will descend upon the Gym.
Gym etiquette is just two words that are not understood!!!!
Turn your back and you've lost the equipment you were working with.
Then there's the endless waiting to get on a piece of equipment to get anything done.
Hence virtually no adults attend at this time.
Because they are literally wasting their time. THE TIME THAT'S LIMITED TO THREE HOURS OF PARKING!!!
Investment is desperately needed!!!
Control on numbers in the gym is needed.
Regarding control on numbers.
An email goes out to all stating no booking is required for the Gym.
Yet some members of staff state you have to book. Even on occasion some staff stating as such to members in such a manner to cause distress to them. NOT ACCEPTABLE!!!
A decent gym overall is needed.
Hot showers are needed.
A toilet that flushes without needing the force of a good kick on the button to do so would be good.
Is there value for money?
Debatable depending on what you want to do?
If it's the gym you'll be using only and strength training or building then no.
GO ELSEWHERE!!
There are better Gyms in the area.
EXECUTIVES HIGHER UP THE ECHELON.
Need to take note of what's been said before by others, wrote here and take ACTION!!!
Dare one say this, but do your job or ensure others are doing theirs.
Making things run smoother and providing value for money services, equipment and overall a centre for fitness and well-being.
LESS WORDS AND MORE ACTION REQUIRED!!!!
So here we are. Now ten days since the review was posted and no one has contacted me. As per their response of someone will be in touch.
So three members of management on site can't give a monkey's.
Okay let's see of any of those higher up actually give a dam.
It appears so far that once this company has your money they don't give one.
Communication of a house brick and urgency of a stunned slug in getting things sorted.
19 de junho de 2024
Opinião espontânea
Resposta da Better - Truro Leisure Centre
Hi
We are truley sorry for the delay in responding to you.
Your initial review was escalated to the General Manager at our Truro Leisure Centre and I believe you have been able to speak to them directly regarding your concerns.
Please direct any further inquiries to customerservices@gll.org and address them to me; I will endeavor to provide the best assistance possible.
Regards
Amir
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.