Health suite not cleaned properly, steam room floor and seating side are always filthy. Parking provider continues to issue incorrect fines giving me admin stress, not healthy life style I pay... Ver mais
A empresa respondeu
Localização
Alterar localização170 Chingford road, E17 5AA Walthamstow, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Need a more varied choice of classes at different times ie more lunch time classes would be useful, especially for people who work from home or have childcare responsibilities. It would also b... Ver mais
A empresa respondeu
There was a cover swim teacher, Bryce, who was outstanding on helping my SEND daughter to begin to settle on the water and it has been a huge difference so far and a good memory for her, to what usual... Ver mais
A empresa respondeu
It was a very pleasant experience. It was my first visit and I am working towards better mobility and less pain following spinal surgery, 8 months ago. Staff (guy with curly hair (Afro) was very h... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Informações de contacto
170 Chingford road, E17 5AA, Walthamstow, Reino Unido
4,0
Bom
137 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Poor service no swimming hats
Poor service no swimming hats . Time of 30minutes cut short
11 de novembro de 2023
Resposta da Better - Waltham Forest Feel Good Centre
Good Evening Rizwan,
Thank you for your review.
I am very sorry to hear that the centre did not have any swimming caps when your child started their swimming lessons recently. You can request the cap when they get these back in stock, so please accept our apologies for the delay on this. I am also disappointed to hear that your child's lesson was cut short. Was there a particular reason for this? Did you speak to the swim teacher in regards to the shortened lesson?
Kind regards,
Charmaine
Awkward app Ui design
This organisation only allows people to book using their app but the app is not intuitively designed. For example, payment methods are not saved and always have to be input again every time you book, switching between family memberships on the same app on the same device is very difficult. The user interface is too cluttered and with lots of repetitions which can be confusing. What member can get what discounts when booking tickets is not very clear.
10 de outubro de 2023
Resposta da Better - Waltham Forest Feel Good Centre
Hi
Thank you for leaving a review.
I'm sorry to see you are having difficulty with our app,
Please email customerservices@gll.org with your details and we can do our best to assist.
I will pass your feedback on to our app support team
Kind regards
Amir
I did a Pilates class and a gym workout, great workout, great class.
I did a Pilates
13 de outubro de 2023
Resposta da Better - Waltham Forest Feel Good Centre
Hi Dan,
Thank you for your review.
We are happy to hear you are enjoying Waltham Forest Feel Good Centre.
Warm Regards
Hazal
Every member of staff at the centre was…
Every member of staff at the centre was so helpful and friendly. More so than any I have been with in the past.
The centre is extremely clean and the booking service most efficient with support if needed.
From when we entered I was greeted by Rawaida, she was very kind and helpful as I was given the wrong information by the uk call centre.
Then we was looked after by Aesha, Elizabeth, Rihannah and Mina at the trampoline park. What lovely staff you have. Will definitely be returning and recommending. Thank you ladies for a pleasant experience.
8 de outubro de 2023
Opinião espontânea
Resposta da Better - Waltham Forest Feel Good Centre
Hi
Thank you for leaving a lovely review for the team at our Waltham Forest Centre
We are very proud of the team and this will be passed on to the Centre Manager.
We hope you continue to enjoy your time at our Centre!
Kind Regards
Amir
My daughter is very happy to attend the…
My daughter is very happy to attend the tennis classes (4-6 years). Thanks to her coach missus Gina Williams.
6 de outubro de 2023
Resposta da Better - Waltham Forest Feel Good Centre
Hi
Thank you for leaving one of our coaches a review.
We are very happy to see your daughter is enjoying the tennis lessons and the Instructors can have a positive influence.
Kind Regards
Amir
Booking swimming lessons for my…
Booking swimming lessons for my daughter was quite easy and she is enjoying the lessons, which are organised very efficiently.
1 de outubro de 2023
Resposta da Better - Waltham Forest Feel Good Centre
Good Evening,
Thank you for your review.
We are very happy to hear that your daughter is loving her swimming lessons at The Eltham leisure centre. We are also very happy to hear how easy you found the joining process online. We hope your daughter continues to enjoy her swimming lessons at this centre and achieves her goals.
Kind regards,
Charmaine
first swimming lesson
The staff were confident with my child, very kind and one addressed her one to one and reassured her. They spent time making sure her hat and goggles were on properly and guided her from me to the water. She felt safe with them.
12 de setembro de 2023
Resposta da Better - Waltham Forest Feel Good Centre
Good Evening Parent,
Thank you for your review.
I am really happy to hear that the swim instructors were very patient with your child when introducing her to swimming lessons. We hope your daughter continues to enjoy her lessons at the WFFGC and passes all her levels.
Kind regards,
Charmaine
Classes are too busy!
Perhaps it is still early days but the classes are at max capacity. To balance out the ratios, they moved my son to a slightly deeper pool which brought him close to tears as he wasn't able to keep up with the other children and latched onto the ledge to help him move despite the fact that i had initially explained that this was his first ever swimming lesson. Finally the teacher noticed and brought him back to the more shallow section which will hopefully allow him to build more confidence. The classes were very mixed with diff ages of much bigger and older children mixed with my 5 year old son. Most of them could perform swimming instructions but I'm not so sure if this will be a beneficial class for him. Will have to give it afew more lessons before I decide.
16 de setembro de 2023
Resposta da Better - Waltham Forest Feel Good Centre
Good Evening Caroline,
Thank you for your review.
I am very sorry to hear that your son's first swimming lesson was disappointing and your son was close to tears due to not being comfortable. As a learner your son should remain in the Foundation level with children of his age so I am sorry if this was not the case. I will forward your comments for the attention of the centre manager so he can pass on your comments to the swim Instructor. We hope your son's next lessons is better and if you have any concerns please feel free to speak to the swim teacher as they are happy to discuss any issues with parents.
Kind regards,
Charmaine
Sent a complaint after teacher spent the whole time chatting to her colleague
Sent a complaint after attending the swimbies 2-3yr swimming classes at the Walthamstow Feel Good Centre. The customer support are dealing with it so hopefully they will listen and improve their offer as there aren't many options for swimming classes locally.
Generally I expected the swimming class to provide:
- interaction with the child both as instruction and reward
- classes with multiple short activities so the child doesn't get bored/distracted
- education of how to swim
- group activities to give the child confidence of being in the water by being with other children
None of the above were provided, the teacher spent the whole time chatting to her colleague.
14 de setembro de 2023
Resposta da Better - Waltham Forest Feel Good Centre
Good Evening Sarah,
Thank you for your review.
I am very sorry to hear that your child's lessons was not as you expected and the swim Instructor was engaging in conversation with her colleague during this time. I will escalate this feedback directly for the attention of the centre manager so this can be looked into and you can be contacted to discuss this issue. I have located your child's membership with the information in your review so we have your contact details on the system.
Please accept our sincere apologies for the inconvenience caused during your child's lessons. Through feedback we can try to improve on area's we fall short and provide an even better service.
Kind regards,
Charmaine
The centre is modern and its easy to…
The centre is modern and its easy to book classes and activities through the app.
Staff have always been super friendly and helpful ☺️
The pool is great. Perfect temperature. It’s not too warm, so ideal for swim for fitness.
The gym is clean + music + wifi + antibacterial wipes + great range of equipment.
The only area I would suggest needs improving is the cleanliness of the swimming pool changing rooms. Especially on weekends!
In comparison to other centres I’ve been too I would highly recommend 🎉
13 de agosto de 2023
Resposta da Better - Waltham Forest Feel Good Centre
Hi Guy,
Thank you for your review.
We are very happy to hear that you are enjoying Waltham Forest Feel Good Centre and will pass your comments onto the centre.
Warm Regards
Hazal
Costumer service very lowest… they do…
Costumer service very lowest… they do take ages to serve
31 de julho de 2023
Resposta da Better - Waltham Forest Feel Good Centre
Good Afternoon Adriatik,
Thank you for taking the time to write us a review.
First of all, I apologise that you have not received the service you have deserved so far. We pride ourselves on our excellent customer service, and I am sorry to hear that this differs from the service you have received. We hope to improve on this.
I will pass on your feedback for the attention of the centre so they can improve on this.
Hope this helps.
Kind regards,
Charmaine
Resposta da Better - Waltham Forest Feel Good Centre
Good Morning DD,
Thank you for your review.
We are happy to hear that you are enjoying the Waltham Forest Feel Good Centre. We hope you continue to enjoy this facility and great activities they have on offer. I will pass on you lovely feedback for their attention of the centre.
Kind regards,
Charmaine
The staff at the entrance were very…
The staff at the entrance were very welcoming and helpful.
Blessing gave a great gym induction. He was thoughtful, informative and gave me confidence to come back and try the new things he suggested for me.
5 de julho de 2023
Resposta da Better - Waltham Forest Feel Good Centre
Hi Liam,
Thank you for your review.
We are happy to hear you are enjoying the facilities and staff at Waltham Forest Feel Good Centre.
We will pass your comments on to the centre.
Warm regards
Hazal
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.