I found the employees I came into contact helpful and supportive.They took me round the facilities and showed me the different services provided at the leisure centre. The pool and changing room were... Ver mais
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Localização
Alterar localizaçãoGrand Felda House, Empier Way, HA9 0EF Wembley, GB
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Leia as opiniões dos outros
This summer holidays my dream came true. I finally got membership for a gym and swimming. I really enojy visiting Better each day.
A empresa respondeu
I have just re- joined after 5years and have been disappointed that the app to book classes is still very slow to access at the witching hour of 10pm to book classes for the following week. Also disa... Ver mais
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I loved the registration process which was easy and fast. The male changing room is regularly being cleaned. The staff were helpful on my first day in terms of downloading the app and installing. I’... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Informações de contacto
Grand Felda House, Empier Way, HA9 0EF, Wembley, Reino Unido
3,8
Bom
66 opiniões
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I found the employees I came into…
I found the employees I came into contact helpful and supportive.They took me round the facilities and showed me the different services provided at the leisure centre.
The pool and changing room were clean.
29 de agosto de 2026
Resposta da Better - Wembley Leisure Centre
Hi Smn
Thank you for your review.
We are delighted to hear that our team were helpful and supportive, and that they took the time to show you around the facilities at Wembley Leisure Centre.
It's also great to know that you found the pool and changing rooms clean and well maintained!
Kind Regards
Amir
Great
Great. I only got the monthly swim subscription. So far, all is good. Easy to book and nice staff
25 de agosto de 2026
Resposta da Better - Wembley Leisure Centre
Hi Harini,
Thank you for your lovely review!
We're happy to hear that booking has been easy and that you're enjoying your Swim Membership so far.
It's also amazing to know that our team have been so nice, and we'll be sure to pass on your kind words.
We look forward to seeing you again soon!
Warm Regards,
Kaisha
Stay fit and active with Better
This summer holidays my dream came true. I finally got membership for a gym and swimming. I really enojy visiting Better each day.
15 de agosto de 2026
Resposta da Better - Wembley Leisure Centre
Hi Jolanta,
Thank you for your fantastic 5-star review!
We're delighted to hear that becoming a member this summer has helped make a dream come true for you. It's wonderful to know that you're enjoying both the gym and swimming facilities and that you're looking forward to visiting Better each day.
Thank you for choosing Wembley Leisure Centre and for taking the time to share your positive experience. We wish you every success on your fitness and wellbeing journey and look forward to welcoming you back again soon.
Warm Regards,
Hazal
The staff are very confident and…
The staff are very confident and understanding thank you very much
7 de agosto de 2026
Resposta da Better - Wembley Leisure Centre
Hi Yousra,
Thank you for your lovely feedback! We're delighted to hear that you found the team at Wembley Leisure Centre confident, understanding, and supportive. Our staff work hard to provide a welcoming and positive experience for every customer, so it's wonderful to know their efforts made a difference.
We really appreciate you taking the time to share your experience and will be sure to pass your kind comments on to the team.
Warm Regards,
Hazal
During my swimming lesson they did not…
During my swimming lesson they did not help but they should be helping my group through every stage
5 de julho de 2026
Resposta da Better - Wembley Leisure Centre
Hi,
We’re sorry to hear that you felt unsupported during your swimming lesson, and we understand how important guidance is at every stage, especially when progressing through a programme.
Our instructors are expected to actively support and engage with all participants, so it’s disappointing to learn this wasn’t your experience. We will make sure this feedback is shared with the relevant team so they can review the session and ensure the appropriate level of support is consistently provided.
We really appreciate you bringing this to our attention, as it helps us improve the quality of our lessons for everyone.
Warm Regards,
Hazal
The service rendered to my daughter was…
The service rendered to my daughter was superb and amazing. Keep up the good work going. Cheers
12 de junho de 2026
Resposta da Better - Wembley Leisure Centre
Hi Ivan,
Thank you for your kind feedback.
We are delighted to hear that your daughter had such a positive experience and that the service provided stood out to you. Feedback like this is greatly appreciated and will be shared with the team.
Thank you again for your support and encouragement.
Warm regards,
Hazal
Resposta da Better - Wembley Leisure Centre
Hi Valbona,
Thanks for your review.
We are so pleased to hear that you are enjoying Wembley Leisure Centre!
Warm Regards
Hazal
The swimming instructors are very…
The swimming instructors are very caring patience with me helpful and very sweet I would recommend
anyone to take lessons with them
9 de maio de 2026
Resposta da Better - Wembley Leisure Centre
Hi Sayed,
Thank you for your review!
We're thrilled to hear that our swim instructors have been very patient, helpful and sweet during your swimming lessons.
We also greatly appreciate your recommendation for others to take swimming lessons with us.
Thank you so much for your kind words!
Warm Regards,
Kaisha
Better gym customer service
I rang Better gym customer service and Seamus was so helpful. He talk me through how to cancel my membership.in email. we need more people like him on customer services A+++++++ 5⭐️⭐️⭐️⭐️⭐️
20 de abril de 2026
Opinião espontânea
Resposta da Better - Wembley Leisure Centre
Hi Kaz,
Thanks so much for your kind feedback!
We’re really pleased to hear Seamus was so helpful and able to guide you through the cancellation process clearly and patiently.
We’ll make sure your lovely comments are passed on to him,
We really appreciate you taking the time to share this!
Warm regards,
Azaria
Pilates and Yoga classes
I am writing to share feedback regarding the booking process for pilates and yoga classes at the Wembley location.
I have found the app to be consistently slow, particularly at 10:00 PM when bookings open. I frequently encounter a "something went wrong" error message, which requires a refresh. By the time the app reloads at 10:01 PM, the classes are already fully booked.
Given that the Wembley studio is small with only 12 available spaces, the current schedule does not seem to meet member demand. I would like to suggest increasing the frequency of pilates and yoga classes throughout the week to better accommodate everyone interested in attending
27 de fevereiro de 2026
Opinião espontânea
Resposta da Better - Wembley Leisure Centre
Hi Sandy
Thank you for your review.
We are sorry to see that you are having trouble booking the fitness classes you enjoy, and we appreciate your feedback.
All classes are released at 22:00, 7 days in advance, which allows all members an opportunity to book. We understand that this time can get particularly busy, and we are always looking into ways to improve this.
We will also pass your feedback regarding additional classes on to the team at Wembley Leisure Centre to review, and we hope that this will assist.
Kind Regards
Amir
Resposta da Better - Wembley Leisure Centre
Hi,
Thanks for your review.
We are so pleased to hear that you are enjoyed your first lesson at Wembley Leisure Centre and hope you continue to enjoy using the facilities!
Warm Regards
Hazal
Broken machines, limited space and dirty changing rooms
Most machines that I planned to use were broken. There is limited space in the “stretching area” as it is mainly taken up by people on the machines. So I made use of the empty studio downstairs but was kicked out as it’s only used for classes. Doesn’t make much sense if it’s just sat there empty. Finally, the cleanliness of the female changing rooms and showers is not at a good enough level.
5 de fevereiro de 2026
Resposta da Better - Wembley Leisure Centre
Hello Genevieve,
Thank you for providing your comments and feedback.
We regret to hear that your experience at Wembley Leisure Centre did not meet your expectations.
Kindly be informed that your remarks have been forwarded to the centre manager for further review.
Kind regards
Wembley gym is fantastic
Wembley gym is fantastic, has a pool, sauna, steam room, lots of classes and the gym.
10 de dezembro de 2025
Resposta da Better - Wembley Leisure Centre
Hello Kimberley,
Thank you very much for your comments and feedback.
Warm regards.
The swimming pool and changing…
The swimming pool and changing facilities are currently experiencing issues with cleanliness and temperature, with both areas being notably cold. Additionally, a significant number of lockers are out of order, and the sauna is not operational.
21 de novembro de 2025
Resposta da Better - Wembley Leisure Centre
Hi Redentor
Thank you for your review.
We apologise for the issues you've encountered at Wembley Leisure Centre.
Your feedback has been forwarded to the General Manager for further investigation, and we hope this will help enhance your experience with us in the future.
Kind Regards
Amir
I have just re- joined after 5years and…
I have just re- joined after 5years and have been disappointed that the app to book classes is still very slow to access at the witching hour of 10pm to book classes for the following week. Also disappointed that there are not any more Pilates or Yoga classes for those of us that work. Why can’t there be more classes at the weekend and across the week for these classes particularly? The steam room has only 2 sessions for women only which again I think is unfair.
Otherwise centre remains convenient for me and is still very clean which is important.
11 de novembro de 2025
Resposta da Better - Wembley Leisure Centre
Hello Debbie,
Thank you for sharing your feedback and for re-joining after five years—we truly appreciate your loyalty.
We’re sorry to hear about the difficulties you’ve experienced with the booking app and the limited availability of Pilates and Yoga classes.
We understand how important it is to have convenient access to classes, especially for those with busy schedules.
Your comments about weekend and weekday class availability have been noted, and we’ll share them with our scheduling team to review possible improvements.
Regarding the steam room sessions, we appreciate your perspective on fairness and will also pass this on to the relevant team for consideration.
We’re glad to hear that you find the centre clean and convenient, and we’ll continue working hard to maintain these standards while improving the areas you’ve highlighted.
Thank you again for your feedback—it helps us improve. If you have any further suggestions or need assistance with bookings, please feel free to reach out to us directly.
Kind Regards
Resposta da Better - Wembley Leisure Centre
Hi Natallya
Thank you for your review.
We are sorry to hear you find Wembley Leisure Centre dirty.
We have escalated your feedback to the General Manager to look into, and we hope this will assist in improving your experience with us.
Kind Regards
Amir
Resposta da Better - Wembley Leisure Centre
HI Amro
Thank you for your review.
We will pass your feedback on to the management team at Wembley Leisure Centre.
Kind Regards
Amir
Terrible
It's not what when wrong this time, it's more like what hasn't gone wrong because there's always an issue at Better. Some of the cubicles are not in good working order, for example the doors cannot lock and I have had members coming in on me while I was getting changed. On one occasion it was the cleaner who came in on me and if I had wanted to be seen naked I would have chanced outside. Some of them do not have anything to hang your bag because they are broken and haven't been replaced. Half the time there are no hand towels to dry your hands and some times there's no toilet paper. Inside of the cubicles are always dirty and smell of urine even when it's just opened after 18:00, you would have expect it to be freshen up a bit. The Sana is good but the steam room is rubbish. I've cancelled my membership recently and uncancelled it but I'm looking for somewhere else with a Sana and Steam room and I can assure you that other members are looking to move on all so. I have complained before and I've heard others say that they have complained and absolutely nothing has been done.
8 de outubro de 2025
Resposta da Better - Wembley Leisure Centre
Hi Ann Marie,
Thank you for sharing your feedback. We are truly sorry to hear of your experience at Wembley.
We have passed on your feedback to the centre so they can look at improving.
We look forward to assisting you.
Kind regards,
Hazal
Easy to use and i found a suitable and compelete gym for myself
You can find the best option and also what ever you need from the better 👌❤️
9 de setembro de 2025
Resposta da Better - Wembley Leisure Centre
Hi Elham
Thank you for your review.
This is great to see, and thank you for choosing Better!
Kind Regards
Amir
Great location and a variety of services for all
it's been some time since I've had a membership to a recreation centre, I wish I had joined sooner. I joined to learn how to swim and the session I attend on Wednesday has an amazing, understanding and patient instructor. I've also accessed some of the fitness classes. I do find the booking system frustrating as I would like to try new classes however the most popular ones get booked up within seconds of being released by regular attenders and this doesn't allow new comers to experience the fitness classes.
1 de setembro de 2025
Resposta da Better - Wembley Leisure Centre
Hello FKS,
Thank you for your fantastic review!
We are so delighted to hear that our Swim Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
We have forward over your concern over to our IT team to review.
Warm Regards
Aaiasa
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