Swimming lessons - We can’t recommend all the instructors enough! My older son learned with them, and now my younger son has had lessons with Kevin and now mainly Paul. They have all been fantastic... Ver mais
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Localização
Alterar localizaçãoCaerau Lane, CF5 5HJ Ely, GB
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Leia as opiniões dos outros
I explained to the staff that my son wanted to join the gym. I explained he has some confidence / self esteem issues which can make him feel very anxious in new surroundings. The manager took time out... Ver mais
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The swimbies teacher is nothing short of chaotic! It's the exact same activities every week, whilst being barked at if your 2 year old doesn't follow instructions. Not a relaxing environment. Pl... Ver mais
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My son was few minutes late, one of the trainer came over and spoke to us, she said it's fine as my son could join the next group but suddenly I saw another guy(trainer) saying no, he want allow it, I... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Informações de contacto
Caerau Lane, CF5 5HJ, Ely, Reino Unido
4,2
Bom
61 opiniões
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Resposta da Better - Western Leisure Centre
Hi Susan,
Thank you for your incredible feedback!
We're thrilled to hear how efficient and friendly the staff and facilities are at the Western Leisure Centre.
It's great to know that you find the Centre a goof value for money.
Warm Regards,
Kaisha
The worst app
The worst app, and phone options for help, and subsequent customer support I've ever experienced
18 de novembro de 2025
Opinião espontânea
Resposta da Better - Western Leisure Centre
Hello Alex,
Thank you for your comment and feedback.
Kind Regards.
Great equipment great staff positive…
Great equipment great staff positive environment
5 de novembro de 2025
Resposta da Better - Western Leisure Centre
Dear Ian,
Thank you so much for taking the time to share this feedback with us.
It's always a pleasure to see that our efforts to run our facilities to the highest standard are appreciated.
Kind Regards,
Sara
Would recommend this place
I used the gym and had a good experience. It’s spacious, light and a comfortable temperature. All kinds of people use the gym and it’s a friendly atmosphere. Was happy to know that you get 4 free sessions per year included in your membership with a trainer to create a workout.
8 de outubro de 2025
Resposta da Better - Western Leisure Centre
Hi Patricia,
Thank you for your fantastic review!
We are so glad to hear that you are enjoying Western Leisure Centre and that you are so happy with included activities!
Warm Regards
Hazal
Great place, great staff
Great place. Coffee shop is really good. All staff are really welcoming and give every person all the attention they need. Centre is kept very clean. I visit 3 times a week and it's always an enjoyable and pleasant experience.
18 de setembro de 2025
Resposta da Better - Western Leisure Centre
H Michael,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Western Leisure Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Hazal
All the staff are friendly and very…
All the staff are friendly and very welcoming. They explain about classes and what they entail. I have been to three classes and have enjoyed each one especially the aqua aerobics. I had a referral when I started and am very happy with everything up to now. Even the girl in the cafe is very nice.
20 de agosto de 2025
Resposta da Better - Western Leisure Centre
Hi Christine,
Thank you so much for your lovely feedback! The team at Western Leisure Centre will be thrilled to hear that you're having such a great time at the centre.
With our referral schemes, our aim is to inspire positive changes in the everyday lives of our community, supporting better health and wellbeing. It's wonderful to hear that you're enjoying our classes and finding our staff so friendly — that truly means a lot to us.
Please don’t hesitate to reach out if there's anything we can assist you with. We look forward to welcoming you back again soon!
Warm regards,
Sarah H
Enjoyment for swimming
The experience we have had while doing our swimming lessons has been amazing.. we have learnt so much.
The staff are friendly and welcoming
18 de agosto de 2025
Resposta da Better - Western Leisure Centre
Hi Michelle,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Western Leisure centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Aaiasa
Great Leisure Centres across Cardiff
Great Leisure Centres across Cardiff. Very happy with the pool and gym.
6 de agosto de 2025
Resposta da Better - Western Leisure Centre
Hello Mark,
Thank you for your fantastic review!
We are so delighted to hear that our Customer Service Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Aaiasa
Great Leisure Centre
Great Leisure Centre, staff are all so helpful and friendly , nothing is too much trouble, they are thoughtful and considerate of people's situations and needs. Hayley was particularly helpful and assisted me in sorting out my membership, downloading the app etc.
22 de julho de 2025
Opinião espontânea
Resposta da Better - Western Leisure Centre
Hi Carol,
Thank you so much for your kind words!
We're thrilled to hear that you’ve had such a positive experience at our Western Leisure Centre. Our team is committed to providing a welcoming and supportive environment for everyone, so it's wonderful to know that came through in your visit. We'll be sure to pass on your special thanks to Hayley—she’ll be delighted to hear she made a difference. If you need anything else, don’t hesitate to reach out.
We look forward to seeing you again soon!
Kind regards,
Charmaine
Impossible to get hold of a person to…
Impossible to get hold of a person to discuss any issues with. Staff at the actual centres are great but any account issues are difficult to resolve.
Waiting for a hairdryer for 18 months in my centre. Having to kneel on the floor and use the hand dryer.
30 de julho de 2025
Resposta da Better - Western Leisure Centre
Hello Sarah,
Thank you for your comments and Feedback.
We have pass on your comments to the centre manager, to look into the issues raised.
Kind regards,
Great spin class and instructor, shocking bikes
I like the spin class and the instructor. The classes are fast paced, challenging and enjoyable.
I dislike the bikes which are falling to bits. They are awful and you should be embarrassed to put your name to them. They are definitely not Better. A year ago there were 15, now there are 9, bits are missing from them, pain is flaking off and they are in poor condition. You should invest in new bikes or you will lose members.
29 de julho de 2025
Resposta da Better - Western Leisure Centre
Hi Rob,
Thank you so much for sharing your feedback. We’re thrilled to hear that you enjoy the spin classes and appreciate the efforts of our instructors — they work hard to keep the sessions challenging and fun!
We’re truly sorry to hear about your concerns regarding the condition of the bikes at the Western Leisure Centre. Your experience matters greatly to us, and we understand how important well-maintained equipment is to your workout. Please know that we are actively reviewing our equipment and planning upgrades to ensure a better experience for all our members.
We appreciate your honesty and hope you’ll continue to join us as we work to improve.
Thanks again for your valuable feedback!
Best regards,
Charmaine
Always spotless
Always spotless
Staff are smartly dressed
Very pleasant always ready to help
And pool crystal and pure clean with life guard present.
30 de julho de 2025
Resposta da Better - Western Leisure Centre
Hello Sandra,
Thank you very much for your comments and feedback.
I will pass on your comments to the centre.
Warm Regards.
Disgusted by the behaviour of a member…
Disgusted by the behaviour of a member of staff towards a family with young children. The way she sent her male colleague to them repeatedly intimidating and threatening to kick them out of the pool just because she doesn't like what the were wearing! I was there by the reception the whole time this happened. When the family finally had enough and leaving the venue, she was trying to be nice and telling them she can't tell them what to wear as its DISCRIMINATING. However, she can threatened to kick them out for not wearing appropriate clothing! How can someone with this types of Racist view can work at a public place? I heard the family was there yesterday also and had no issues regarding clothing.
But suddenly it was a problem today!
The other member of staff were apologetic but she just disappeared to the office and once came out to ask her colleagues " did they came here wearing this yesterday?"
They said yes and she just shook her head and dissappear again. No apology from her.
I really felt for the young children's 5 to 6 years old crying.
I will never go there ever again if she is still there working.
ATTENTION: BETTER MANAGEMENT!
13 de julho de 2025
Opinião espontânea
Resposta da Better - Western Leisure Centre
Hi Helen,
Thank you for taking the time to share your experience. We genuinely appreciate your feedback and deeply regret that this incident occurred. This is certainly not the type of environment we strive to create for our guests, and we're sorry that you witnessed this behavior.
Our team is committed to providing a welcoming and respectful atmosphere for all of our visitors, and it is concerning to hear that this situation made you and the family uncomfortable. We take accusations of discrimination very seriously, and we are actively looking into this matter to ensure such an experience doesn't happen again.
Please know that we are investigating the situation, and we will ensure proper action is taken to address this behavior. We understand how upsetting it must have been for the family, especially with young children, and we're sorry they had to go through that.
We truly value our guests and their experiences, and we hope you’ll give us another chance in the future. If you’d like to discuss this further, please don't hesitate to contact our management team directly. Our email details for Customer Service are customerservices@gll.org.
Thank you again for bringing this to our attention.
Kind regards,
Charmaine
Simple swim he streets we…
It's no wonder kids Rome the streets we went here last Saturday-can't swim they had lessons until nearly midday (half day gone by then ) went today being Monday. With my 2 eldest. To find out yet agsin we can't swim . As there are lessons ??? What the bloody hell is going on ? Back jn the day if there were kessins a section would be closed if all if it . Where are kids meant to go these days ? Bring back empire pool ..as a kid I could go pretty much anytime we liked shocking .
9 de junho de 2025
Opinião espontânea
Resposta da Better - Western Leisure Centre
Hello Kevin,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your recent experiences and understand how frustrating it must be to arrive expecting to swim, only to find the pool unavailable due to lessons.
We aim to balance swimming lessons, public access, and other activities so everyone can enjoy the facility. That said, it’s clear we’ve fallen short in your case, and we’re reviewing how we communicate pool availability—especially during peak times and holidays.
We appreciate your point about how things used to be, and while times have changed, the importance of giving kids safe, accessible places to be active certainly hasn’t. Your comments are being shared with our management team as we look at ways to improve scheduling and transparency.
Thank you again for your feedback—we hope to provide a better experience for you and your family in the future.
Kind regards,
Resposta da Better - Western Leisure Centre
Hi Janet,
Thank you so much for your kind words!
We're thrilled to hear you enjoyed the pool and found our staff friendly at the Western Leisure Centre. We look forward to welcoming you back soon!
Kind regards,
Charmaine
Absoloutley shocking wellness company
Absoloutley shocking wellness company. I’ve been a member with Better for well over 7 years purely because they’re the only gym in my vicinity so convenience is key. I recently discovered they changed my concessionary membership to a regular membership. I changed the membership back and had to then re provide proof. Which I did, a bank statement. To which I had a reply ‘no date or year on statement’ i then submitted again with another statement including the required details. To which they replied ‘Bank statements not accepted’….which they should’ve said in the first response. I then submitted another document which was rejected due to no address. I then resubmitted it with an address to which they replied the document was altered….After the 5th try they finally accepted another document. It was an extremely painstaking and unnecessary situation. Now for the gym I use. What an abysmal, poor excuse for a gym. Machines have been out of order for months, ropes are frayed, weight pegs snapped, weights missing, rubber handles ripped off grips, and poor sanitation. This gym allows young kids to attend after school, however there are no staff regularly in the gym area so the kids use it as a free for all, messing about, slamming weights, playing with machines and using free weights/bench press, which they are not allowed to use due to safety concerns. However the staff never seem to be concerned, which is worrying as there’s so many of them floating around doing nothing. I would add photos but trustpilot wont allow me to.
8 de maio de 2025
Resposta da Better - Western Leisure Centre
Hi Chris,
Thank you for taking the time to share your experience, and we sincerely apologise for the frustration and inconvenience you've faced since joining the Western Leisure Centre.
We understand how important a smooth and respectful customer experience is, especially after being a loyal member for over 7 years. We're truly sorry to hear about the difficulties you encountered while updating your concessionary membership. Your feedback highlights areas where our communication and document verification process clearly fell short, and we are actively reviewing this to ensure it's clearer, quicker, and less stressful for members in the future.
We also take your concerns about the gym facilities and safety standards very seriously. The issues you've described — from faulty equipment to the lack of staff oversight during busy times — are not acceptable and do not reflect the standards we strive to maintain. We will raise these points directly with the management team at your local gym to ensure immediate attention is given to equipment maintenance, safety monitoring, and general cleanliness.
Your feedback is invaluable, and while we regret that your experience has led to such disappointment, we appreciate your honesty in helping us improve.
If you're open to it, we’d like to discuss this further and ensure your concerns are addressed properly. Please contact us directly at customerservices@gll.org and we’ll do our best to make things right.
Kind regards,
Charmaine
I have received nothing but first class…
I have received nothing but first class treatment from everyone at Western Leisure centre in Cardiff
7 de maio de 2025
Resposta da Better - Western Leisure Centre
Hi Linda
Thank you for your review.
It is great to see you are receiving first-class treatment at the Western Leisure Centre, and we hope you enjoy using the facilities.
We have passed your feedback on to the General Manager to review, and we hope your experience continues!
Kind Regards
Amir
A great leisure centre
The Eastern leisure in Cardiff is a great place to go thay have lots activities to do there very helpful friendly staff
I Really recommend this leisure centre
18 de abril de 2025
Resposta da Better - Western Leisure Centre
Hi Dillwyn,
Thank you so much for your lovely review!
We're thrilled to hear that you enjoyed your time at the Eastern Leisure Centre in Cardiff and found our staff helpful and friendly. It's great to know you had fun with the activities we offer. We really appreciate your recommendation and hope to welcome you back again soon!
Warm regards,
Charmaine
Nice friendly Leisure Centre
Use the leisure centre 6 days a week - mix of gym and various classes.
Staff / Instructors are brilliant - very helpful and friendly which makes the whole experience extremely enjoyable.
A nice mix of classes that cater for all ages and the new additions this year are brilliant.
Could do with some extra / new equipment for some classes though 😀
19 de março de 2025
Resposta da Better - Western Leisure Centre
Hi Taff,
Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying the mix of gym and classes at the Western Leisure Centre, and that the staff and instructors are making your experience even better. 😊
We’re also happy to hear that the new additions this year have been well-received! We appreciate your feedback about the equipment, and we’ll definitely look into ways we can enhance our facilities for our members.
Thanks again for your support, and we look forward to seeing you at the centre soon!
Best regards,
Charmaine
I am v happy with the facilities
I am v happy - mainly use the pool and occasionally the gym - off peak membership
19 de março de 2025
Opinião espontânea
Resposta da Better - Western Leisure Centre
Hi Claire,
Thank you so much for sharing your feedback!
We’re thrilled to hear that you’re enjoying the pool and occasionally the gym with your off-peak membership. It's great to know that the facilities are meeting your needs. If there’s anything more we can do to improve your experience or if you ever have any suggestions, please don’t hesitate to let us know.
We look forward to continuing to serve you and hope you have many more enjoyable visits! 😊
Kind regards,
Charmaine
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