BettyandBiddy Opiniões 

161
•
TrustScore: 3.5 em 5

3,7

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Utterly appalling customer service. As someone who works in Client Experience I would not recommend you buy jewellery from here. There are many other Irish brands worthy of your euros spend them elsew... Ver mais

Classificada 5 em 5 estrelas

Ordered birthstone charms and the Eire necklace for my girlfriend and couldn’t be happier with them. Ordered the same for my sister after I seen the quality when my bits and pieces arrived. Tarn... Ver mais

Classificada 5 em 5 estrelas

I started purchasing betty and biddy products for my wedding in 2022 and I could not believe the quality absolutely blown away by how amazing the jewelry is. 4 years later and the earrings and bracele... Ver mais

Classificada 5 em 5 estrelas

I recently purchased the chunky hook necklace, savoy link bracelet and the align hoop earrings for an event I was going too, and I absolutely loved them. They have quickly become my go-to-pieces and... Ver mais

Informações sobre a empresa

  1. Joalharia personalizada

Escrito pela empresa

We are Betty and Biddy and we believe in jewelry as an expression of yourself. We believe you can style and edit your look with jewelry to show the world the best version of you. Our in house designs are made to empower, inspire and elevate. We create everyday statements for you to shine in.


Informações de contacto

3,7

Aceitável

TrustScore: 3.5 em 5

161 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 45% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,7

Todas as opiniões

(161)

39 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Very happy!

Seen the claddagh range online, even got a discount code from socials. I bought a bracelet set. So happy with my purchase and always get asked where I got them from.

15 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Betty & Biddy is my go to jewellery…

Betty & Biddy is my go to jewellery brand when I want to treat myself or others to the most beautiful high quality jewellery, the shipping is so fast and reliable.
I’ve been a loyal customer for over 5 years now and still going strong.

17 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Really happy! Will be back

Ordered birthstone charms and the Eire necklace for my girlfriend and couldn’t be happier with them. Ordered the same for my sister after I seen the quality when my bits and pieces arrived.

Tarnish-free pieces, really impressive quality and incredibly helpful customer service. Will be back again for birthdays or Mother’s Day. Very happy with the purchase!

17 de maio de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Gift card not sent

Website says gift cards are sent immediatley after purchase. 3 hours and 2 emails later I still haven't received it despite paying for it. Still waiting...

15 de maio de 2026
Opinião espontânea
logótipo da BettyandBiddy

Resposta da BettyandBiddy

Hey Grace, it’s automatically sent but might be in spam. We have sent again there.

Classificada 5 em 5 estrelas

2nd time purchase and extremely happy…

This is the 2nd time my family have chosen B & B. My son purchased the Claddagh charm necklace for his sister’s 16 birthday & it was delivered very quick to the UK. The quality of the necklace is excellent for the very affordable price. I personally, can’t recommend them enough. It’s good to support Irish businesses when residing away. Thanks a million, Suzanne

1 de maio de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Utterly appalling customer service

Utterly appalling customer service. As someone who works in Client Experience I would not recommend you buy jewellery from here. There are many other Irish brands worthy of your euros spend them elsewhere. They sent me out the wrong 3 times in a row. Didn’t apologise. Total lack of accountability. Only on the 4th complaint I sent they just refunded me without offering to actually send me the order I had paid for. AVOID.

8 de março de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

I purchased 3 sets of the eire necklace…

I purchased 3 sets of the eire necklace for my 2 sisters inlaw and my late mother in law. The entire necklace,charms included tarnished and turned green. I have never been so mortified. If you want to keep your dignity intact so not purchase from this rubbish company

21 de abril de 2025
Opinião espontânea
logótipo da BettyandBiddy

Resposta da BettyandBiddy

Hey Sinead, as we said in our immediate response we will be happy to refund even though this order was out of warranty but you refused to return it. As we said, we cannot issue refunds without any product. Again, we thank you for flagging a fault. If you change your mind and do want to return, happy to give a FULL refund.

Classificada 1 em 5 estrelas

Customer service very slow

I have been trying to contact this company all morning, both by email and social media regarding wrong item sent. Have been unable to get a reply. Customer service is not the best it seems. Disappointed.

13/03/2026
Item did not arrive, emailed first thing this morning and was told I would be updated, as of 17.50 no update. I have now asked to cancel order and issue refund as I had to go out and get something else as this was a gift needed for tomorrow. At least 3 emails sent today and no update/reply. Still say customer service needs improving.

19.12..An Post now has my item for delivery next working day which may be tomorrow if they are working, if not Monday. Communication is key in any business. Betty & Biddy need to work on theirs.

12 de março de 2026
Opinião espontânea
logótipo da BettyandBiddy

Resposta da BettyandBiddy

Elizabeth, you emailed today and we are emailing back within a few hours reshipping the correct item and offered for you to keep the necklace? This is human error.

Classificada 1 em 5 estrelas

I placed an order 8 days ago and an…

I placed an order 8 days ago and an post have yet to receive the order, I sent two messages on social media and I have yet to get a reply. I have also emailed. Both messages have been 'seen' on Instagram
I was sure this was an Irish company? Why does it take so long for delivery??

10 de março de 2026
Opinião espontânea
logótipo da BettyandBiddy

Resposta da BettyandBiddy

Hey Mary, social media is not monitored for emails as most request go into spam folders. You have to email customer service with your order number and they can help. Email: info@bettyandbiddy.com. They will update immediately and be able to help.

Classificada 1 em 5 estrelas

Has to be the worst customer service I…

Has to be the worst customer service I have ever experienced. Tried to get through multiple times on both email and social media and have heard nothing with regards to an item missing in my order. They have essentially taken money from me and not given me an item I am absolutely outraged. I’ve tried for over week to get in contact and I’ve heard nothing. My sister in law also got me a claddagh bangle for Christmas which snapped 4 weeks later. DO NOT BUY FROM HERE

4 de março de 2026
Opinião espontânea
logótipo da BettyandBiddy

Resposta da BettyandBiddy

Hey Hannah, as communicated on social, we never got your email. We wrote back straight away to your Instagram and sorted you out immediately. There was a human error when packing your order and we processed your refund immediately for you. There is really nothing else we could do to help?

Classificada 5 em 5 estrelas

Go to for thoughtful gifts!

Always my go to place for genuinely amazing pieces for all occasions. So tasteful and great quality. Super delivery time also. Love love love!

19 de dezembro de 2025
Opinião espontânea
logótipo da BettyandBiddy

Resposta da BettyandBiddy

Thank you so much x

Classificada 1 em 5 estrelas

Ordered item for a wedding

Ordered item for a wedding. 2 weeks later no sign. Email sent, reply from B&B blaming An Post. On tracking it says An Post hadn’t received the item. They offered to resend but couldn’t guarantee that I would have it in time. I declined so am waiting for refund. First & last time ordering with Betty & Biddy. They need to spend less on marketing on social media & more on getting the basics right!!

18 de dezembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Never dispatched

Ordered 3 chains and got a dispatch email, my items never arrived. I got in contact with the company and they said the fault was with an Post and that they would resend my order. Never received again and asked for a full refund, they refunded without any hassle. I believe the items were never dispatched. Wouldn't buy again from them, there is plenty of good companies out there doing similar products, theses guys need to up there game to compete.

3 de novembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Looks and feels like plastic.

Do not buy, cheap tat. Not even sure the bracelet I ordered is made of actual metal, feels like plastic coated in metal. Like something you would find in a cheap kids jewelry set in the euro store.

25 de setembro de 2025
Opinião espontânea
logótipo da BettyandBiddy

Resposta da BettyandBiddy

Hey Niamh,

If you email customer service with your order number, they’ll be more than happy to start a returns process if you’re not happy with your item?

No issues at all ☺️

Classificada 5 em 5 estrelas

I love Betty and Biddy jewellery

I love Betty and Biddy jewellery, it is so reasonably priced, and great quality, packaging is excellent, lovely bag to keep jewellery in good condition when not in use. Quick delivery and communication is very efficient with this company, nó complaints, great Irish company with lovely products.

3 de setembro de 2025
Opinião espontânea

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