Beyond Polish Opiniões 

170
•
TrustScore: 2.5 em 5

2,7

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

After reading the reviews…l now know this company is questionable to order from. My experience was awful the CS was almost non existent. Hope people read the reviews before any purchases. I learn a va... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Done with this company. I’ve ordered multiple times over the past year and their marketing is basically a scam… offering $20 back on orders over $100 (only non-sale items), then putting everything you... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I’ve shopped Beyond Polish for over two years, with excellent experiences and outcomes each time. Their products are fresh, their shipping is fast, and their products range from what’s newest... Ver mais

Classificada 5 em 5 estrelas

I ordered by first order from Beyond Polish on April 19th and received it on the 28th. While shipping took a little longer, I would expect that during the Covid pandemic. I ordered the CND starter kit... Ver mais

Informações sobre a empresa

  1. Manicure
  2. também em
  3. Farmácia

Informação fornecida por diversas fontes externas

Since we launched in 2014, Beyond Polish has grown into a flourishing family business with a team of passionate and dedicated people. Our team is devoted to handpicking quality products, curating inspiring collections, and discovering brands you desire. We offer a wide variety of products from top names including OPI, CND, Essie, NYX Professional Makeup, and more.


Informações de contacto

2,7

Mau

TrustScore: 2.5 em 5

170 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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2,7

Todas as opiniões

(170)

6 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Amazing service, quick delivery, & products as advertised

First, their shipping is super fast. I think I got my order in like 2-4 days after I ordered it. Second, I noticed I accidently ordered two of the same product a day after I ordered and when I reached out to customer service, they responded in like 5 seconds and updated my order . Super attentive, kind, and amazing customer service! When I received my order, everything was bubbled wrapped and nothing was broken or spilled. All of the products were as advertised on the website. Since they have sale items, I am also able to try different gel polish brands. So, overall super impressed with their service, order delivery, and everything. I have already placed a second order and will be using their site frequently from here on out. :)

17 de janeiro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Purchased two sets of polish from them…

Purchased two sets of polish from them I want to exchange it but can’t get anybody to answer my email and there is no working phone number experience very bad right now

18 de janeiro de 2023
Opinião espontânea
logótipo da Beyond Polish

Resposta da Beyond Polish

Hi Nadia! It looks like our team has been trying to reach you via email since Jan 17th, but we haven't been able to connect. To ensure we have the correct contact information, please don't hesitate to reach out to hello@beyondpolish.com and we'd love to help! :)

Classificada 5 em 5 estrelas

Best customer service (I’m shocked

Best customer service (I’m shocked, really). Most importantly, I was able to order products I couldn’t find elsewhere (like CND). Shipping is prompt (USPS sometimes doesn’t update the tracking in a timely manner, don’t be fooled - BeyondPolish ships very quickly, and delivery is on time).

5 de janeiro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Great Customer Service

I forgot to add a discount code to a recent order and shot them an email. They issued a refund for the discount amount within 30 minutes! The order came promptly and was really well packaged. Really great customer service!

22 de dezembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Customer Service was stellar

Customer Service was stellar! I made an order where a discount code didn’t go through. I email customer service and within an hour they were able to credit my account with no effort on my end.
Can’t wait to get my polishes!

28 de novembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Love shopping at beyond polish…

I found out about beyond polish from some YouTubers that I follow. As opposed to other major retailers, Beyond Polish makes the customer feel valued. They're very responsive, respectful and trustworthy. I also appreciate how beautifully they wrap their polishes when they're sent out. They attend to details that get lost or neglected by others. They also have a wonderful selection of products and great prices. Overall super positive experience. I will be buying from them again for sure.

8 de novembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Superior Service

We have recently moved out of country and when I placed my order I didn't see an option to expedite my order to arrive at my girlfriend's house during my time in Country. My fault as I waited too long to place my order. I contacted Customer Service and they were very accommodating in processing my order to arrive during my 2-day window in the US. I've been purchasing products with Beyond Polish for years and while I've never had an issue with their service or products, this went above and beyond. Many thanks. Highly recommend.

31 de outubro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Best Customer Service!

They have absolutely wonderful customer service! They helped me fix my order quickly and efficiently. Rose was knowledgeable and so polite. I love Beyond Polish and they will continue to be my favorite source of online mail products.

2 de novembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Love

Not only do they always have amazing deals, but they also have these sales on top of already discounted polishes that makes them sometimes half the price of regularly priced items. I love their system because you can search based off just brands that you like, the type of products you're looking for, and also if a product is in stock which I've never seen before anywhere else! Its so helpful, especially if you're in a sale section which multiple brands and product types to be able to limit your search so much. Ive also never had one polish come in broken ever. They make sure that your package is very thoroughly wrapped and are careful to leave no room for polishes to move around while being shipped. Ive never had any reason to reach out to customer service except once yesterday. And that gave me a whole new outlook on the company.. its amazing when you are treated like an asset and not a number to a company. They replied extremely quickly to each email, gave me the choice of what worked best to provide a solution to my problem and resolved it immediately. They also made sure to take care of shipping costs for me, as I was ordering a new polish in place of one. Definitely my favorite go to place to shop for mainstream and indie brands! I hope they start carrying all my fave brands soon, it'll be my one place to shop forever for my polishes! 😆

24 de outubro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Beyond Polish is my main go to for great prices & selection..

I have been shopping with Beyond Polish since 2019 and have always had a great, money saving experience! Their selection of nail polishes, supplies and brands is by far one of the best I’ve seen!! They also have really great sales and discounts that are ongoing constantly. The descriptions of the products that I have purchased are right on point and I’ve never been disappointed or unsatisfied with any of my multiple orders I’ve received from them!! Another great reason besides the great products and prices that I continue to order from Beyond Polish is their customer service. Every single one of their customer service representatives that I’ve had the pleasure to speak with have been exceptionally helpful and knowledgeable with quick response times..I appreciate that.. and will continue to use Beyond Polish as my go to for all my nail supplies..they simply are the best!!! 💅🏻💖🥇

12 de outubro de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

NO CUSTOMER SERVICE

I placed an order, immediately realized I made a mistake. Reached out 2x by email, tried live chat ( it may take a few hours?) phone constant busy signal. It is now 24 hours after my first email. still no answers to cancelling my order. Poor customer service or should I say NO CUSTOMER SERVICE.

11 de outubro de 2022
Opinião espontânea
logótipo da Beyond Polish

Resposta da Beyond Polish

Hello there! We apologize in the delay on getting back to you concerning your order. Our customer service team only operates from 8AM-4PM PST so any emails or chats on our off hours will be responded to the next day. However, our customer service team does operate 7 days a week to ensure we can take care of our customers on a daily basis! We will be sure to take note of this feedback to find ways to continue to provide better experiences for our customers! :)

Classificada 5 em 5 estrelas

I can’t say enough about this company!

I can’t say enough about this company! They were not only sincere in their apologies for another company’s product but also fast in responding to my concerns. I was sent a shipping email within in an hour replacing the product of concern. Even though I had a defective product, which wasn’t their fault- I will continue to shop Beyond Polish for their professionalism in handling my concerns.

10 de outubro de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

I am sorry I didn’t read reviews

I am sorry I didn’t read reviews. The polish doesn’t match the description, not anywhere near the color in picture . Feels gritty on my nails. Find out now, NO REFUNDS AND I HAVE TO PAY FOR RETURN, AND REORDER. I don’t want anything else. I want a refund for the 4 polishes. One I did try.

18 de setembro de 2022
Opinião espontânea
logótipo da Beyond Polish

Resposta da Beyond Polish

We're so sorry that your polish didn't match what you were expecting based on the website photos. We understand that purchasing colors online can be very tricky. We ask our customers to please note that colors can vary. We unfortunately cannot guarantee an exact match in color and finish due to photography techniques, lighting conditions, and varying screen calibrations. We absolutely recommend you only purchase colors you are familiar with or have thoroughly researched. We apologize again for this issue and will be happy to issue you a store credit for your return :)

Classificada 4 em 5 estrelas

Great Customer Service & Products!

This is a great site to find a wide variety of polish on. Everything ships right away and is packaged well. I needed to email support to have my contact info updated. I received a reply right away with everything all fixed. The only reason I give it 4 stars is that the app doesn't show my favorites, but I did reach out to BP and I believe they're working on that glitch.

23 de setembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Beyond Polish is the BEST!!

What a great experience I had with Beyond Polish!! I found two beautiful colors and promptly ordered them. Despite USPS tracking noting that my order was delivered, I still had not received it so I reached out to Beyond Polish customer service.
They went above and beyond helping me try to track down my package! They promptly issued me a store credit to use!! Shortly afterwards, my package arrived in my mailbox. They graciously canceled my store credit and took care of everything!
I can honestly say they offer the best products and the best customer anywhere!!

20 de setembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Experienced a missing package

Experienced a missing package, I reached out to Beyond Polish about this issue, And Lily from customer service was so kind and understanding, beyond polish thank you for your great customer service 🙂!!

19 de setembro de 2022
Opinião espontânea
Classificada 2 em 5 estrelas

Need refund

I ordered 1 polish (Nomads Dream) and received it but was billed for 2

19 de setembro de 2022
Opinião espontânea
logótipo da Beyond Polish

Resposta da Beyond Polish

Hi there! We're sorry to hear about your concern. After looking into your order it appears that you should have been charged for the Nomad's Dream (x1) and the OPI Crystal File (x1). We would love to help clear this up for you and rectify anything on our end so please email us so we can assist you further. Thanks again and we apologize for any inconvenience :)

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