Beyond Polish Opiniões 

170
•
TrustScore: 2.5 em 5

2,7

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

After reading the reviews…l now know this company is questionable to order from. My experience was awful the CS was almost non existent. Hope people read the reviews before any purchases. I learn a va... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Done with this company. I’ve ordered multiple times over the past year and their marketing is basically a scam… offering $20 back on orders over $100 (only non-sale items), then putting everything you... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I’ve shopped Beyond Polish for over two years, with excellent experiences and outcomes each time. Their products are fresh, their shipping is fast, and their products range from what’s newest... Ver mais

Classificada 5 em 5 estrelas

I ordered by first order from Beyond Polish on April 19th and received it on the 28th. While shipping took a little longer, I would expect that during the Covid pandemic. I ordered the CND starter kit... Ver mais

Informações sobre a empresa

  1. Manicure
  2. também em
  3. Farmácia

Informação fornecida por diversas fontes externas

Since we launched in 2014, Beyond Polish has grown into a flourishing family business with a team of passionate and dedicated people. Our team is devoted to handpicking quality products, curating inspiring collections, and discovering brands you desire. We offer a wide variety of products from top names including OPI, CND, Essie, NYX Professional Makeup, and more.


Informações de contacto

2,7

Mau

TrustScore: 2.5 em 5

170 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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2,7

Todas as opiniões

(170)

6 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Wrong color, won’t return

Took forever to get then I got it and I had no brush in the polish and the colors were way off.
I order a bronze and got a salmon pink and my red (burgundy) color is neon pink but I gave them benefit of the doubt so I opened to see if it looked better and now they won’t return it cause I opened the lid. So disappointed. I invested in this thinking I was getting quality but it’s a great reminder why you can’t buy everything on line

11 de maio de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Great Polish

I ordered by first order from Beyond Polish on April 19th and received it on the 28th. While shipping took a little longer, I would expect that during the Covid pandemic. I ordered the CND starter kit and am so happy with it! The polishes were nicely packaged ensuring no damage to them during shipping and were exactly what I expected. I love the colors. Beyond Polish also kept me updated during shipping. I am planning on ordering more soon!

30 de abril de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Great customer service!

I wanted to write this review because I was hesitant to make my first purchase with Beyond Polish, due to people saying their polish was fake. I placed a small order first and I found the company to be very responsive and they even sent an email to let me know shipping times were delayed due to coronavirus. After a few days (which was actually pretty quick), I got my polish. I’m a diehard OPI girl and I know what the smell and texture of the polish is. The products they sent me were real and at a great price! I will definitely be shopping here again. Highly recommend!!

27 de abril de 2020
Opinião espontânea
Classificada 1 em 5 estrelas

Never recieved my polishes

Never recieved my polishes, still haven't been refunded. They have stopped communicating back. I'm going to have to call my bank and contest the charges. ORDER AT YOUR OWN RISK!

23 de abril de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Great customer service and good…

Great customer service and good product. There is a little issue for the package and the owner fixed it quickly though I haven’t receive the missing item yet, hopefully not wait too long.

Super fast customer service response and easy to communicate with.

Would buy again.

20 de abril de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Best customer service experience

I made a big order and had a problem with receiving defective items twice. I emailed customer service and they got back to me right away. Within less than a week they had my replacements to me. I had a second issue and it was resolved the next day. Their customer service is the BEST hands down I’ve ever dealt with online. Prices are great and shipping is fast.

5 de abril de 2020
Opinião espontânea
Classificada 3 em 5 estrelas

Never received my items

Update 16th April: After a while, they returned my money. Thank you.

Never received my items, ordered 4th March. I have contacted customer service 3 times - but they ignore me.

30 de março de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Jeri

Thank you for how you handled my cancel order request. You were very professional and gracious and I will be forever grateful. I will share this great experience with my family and friends!!

25 de março de 2020
Opinião espontânea
Classificada 4 em 5 estrelas

Very satisfied professional!

I have ordered large orders from this company several times. Never had a problem! The opi gel polish has worked great for me . They are fast and normally have what I need. If they dont, they put me on the email alert list and let me know when the product is available, and that hasnt been a long wait either. I have been very satisfied with Beyond Polish. I am a Nail salon owner and love this company!

21 de março de 2020
Opinião espontânea
Classificada 1 em 5 estrelas

Sent wrong item and they won't refund

I ordered a polish and when it arrived it was a completely different color than what was shown on the website. I returned to the website and entered the name of the color. Two results showed up; the first was the polish alone, and it showed a medium purple color bottle (this is what I ordered). The second was a package that contained the color polish along with a base and top coat. Exact same color name, only this picture showed a dark blue bottle, which is what arrived.

I took a screenshot and sent it to customer service to alert them that they posted the wrong picture on the website and asked them to kindly send the color that was shown in the picture. Instead of apologizing for the mistake, they basically told me it was my fault for not verifying the color in person (kind of defeats the purpose of online shopping) and said I could send back the bottle at my own expense and re-order another. Return shipping and shipping on a new order would cost as much as the polish itself so I declined.

I spend quite a bit of money with Beyond Polish so I was pretty surprised to see what a poor response they provided. Tip- when you make a mistake, you should say "I am sorry we made a mistake." Don't say "I'm sorry YOU aren't satisfied with YOUR order." That's not an apology. I'm not being unreasonable for wanting to receive the item shown in my order.

1 de março de 2020
Opinião espontânea
Classificada 1 em 5 estrelas

Counterfeit Products

I ordered two bottles of OPI Bare My Soul. The polish was watery and had practically no color after 3 coats with a white base coat. I have used two bottles of the same shade purchased from Ulta.I know what this color looks like. Contacted OPI . Beyond Polish is NOT AN AUTHORIZED RETAILER. No I am not a competitor. I purchased from their site because I couldn't find this shade anywhere else. If Beyond Polish is getting product from an authorized distributor I think Opi would know. Also, this is not a discontinued color. Buyer beware.

27 de fevereiro de 2020
Opinião espontânea
logótipo da Beyond Polish

Resposta da Beyond Polish

Hi Natalie,

I am sorry that you are not happy with your order. Thank you for your feedback -- the color you picked OPI Bare My Soul is part of the OPI Sheers collection. That entire collection and that color is a sheer color that does go on lighter than cream-gel polishes. We work closely with authorized vendors and guarantee our products are not counterfeit. Please email us at hello@beyondpolish.com. We would love to make it up to you! Thank you.

Classificada 2 em 5 estrelas

Why are u charging so much for…

Why are u charging so much for shipping? 11 bucks for something that maybe costs 4. Ridiculous.

17 de fevereiro de 2020
Opinião espontânea
logótipo da Beyond Polish

Resposta da Beyond Polish

Hi Alexis,

We apologize if you feel that are shipping costs are high. We base the shipping depending on the weight and size of the order. We try the best we can to offer competitive pricing and easy shipping. We would love to help you out as best as we can on your next order. Please email us at hello@beyondpolish.com. Thank you!

Classificada 1 em 5 estrelas

NOT recommend

I ordered CND from them. They are using original cnd pictures on website, but I got product with terrible smell and poor quality from their website. This nail polish:
1. with terrible smell
2. does not cure fully under the lamp
3. After removing the sticky layer doesn’t have shiny finish
4. cracking after few days
I’m not recommend this product! Please be careful

PS: Dear Beyond Polish, you can ask to remove or edit my review as much as you want, my opinion will be the same . I spent more than hundred bucks, and you don’t have refund, only store credit (I guess because you are super confident about your products (no), but I don’t want buy from you anymore, thank you.

21 de dezembro de 2019
Opinião espontânea
Classificada 1 em 5 estrelas

I will not recommend Beyond Polish to anybody

I ordered 3 bottles of nail polish. when I got them ,they turned out to be the wrong colors. It was not a matter of shades about which the Beyond Polish warns but instead of purple I got grey nail polish. To return them I need to get permission from Beyond Polish, ship it at my expense and get only store credit (!). It means that I would have to order something else and pay shipment fee again(!). Automatically this nail polish become golden and there is no guarantee that they will not sent you the wrong color again. It's the worst company I've ever dealt with.

16 de dezembro de 2019
Opinião espontânea
logótipo da Beyond Polish

Resposta da Beyond Polish

Hi Galina, thank you for the feedback. I apologize that you are unsatisfied with your order. Mistakes do happen and our team did do their best to ship only the polishes that you ordered. Our customer service team followed our standard return policy. If at any point you were unsatisfied with our service, our team is always willing to work with you to help give you what you want. Whether it is a refund or the correct polish colors.

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