BF Mulholland Opiniões 17

Resposta da BF Mulholland

14/04/2026

Thank you to the team at Foggo Dental for the fantastic feedback.

We’re delighted to hear Darren continues to be your first call — “second to none” is exactly the standard we aim for. His consistency, knowledge and commitment to great service really do make a difference.

We’ll be sure to pass your kind words on. Thanks again for your continued support — it’s always a pleasure working with you.

Resposta da BF Mulholland

13/04/2026

Thank you, Paul, for your feedback.

We’re pleased to hear everything arrived on time and exactly as expected — simple, reliable service is what we aim to deliver every day.

We appreciate your support and look forward to helping again soon.

Resposta da BF Mulholland

14/04/2026

Kelly, we’re really sorry to hear you’ve been left waiting — we understand how frustrating that can be.

We’ve checked your order, and the item is listed as available to order, meaning it isn’t held in our stock and is ordered in specifically upon request. Because of this, delivery timeframes are estimates and can vary depending on supplier availability.

Our £8.49 delivery charge is a flat rate applied to all orders, and this is clearly shown at checkout.

That said, we appreciate this hasn’t met your expectations. If you’d like an update or for us to review this further, please get in touch with our team — we’ll be more than happy to help.

Resposta da BF Mulholland

24/03/2026

Thank you for the fantastic feedback.

We’re delighted to hear Darren has been so supportive — going the extra mile and being on hand whenever needed is exactly the level of service we strive to deliver.

We’ll be sure to share your kind words with him. Thanks again for your support — it’s very much appreciated.

Resposta da BF Mulholland

13/03/2026

Thank you for the kind words, John.

We’re delighted to hear how much you enjoy working with Darren. His friendly approach and deep knowledge of the dental product range are exactly what make him such a valued part of our team.

We’ll be sure to pass your feedback on — it will mean a lot to him. Thanks again for choosing BF Mulholland; it’s always a pleasure supporting your practice.

Resposta da BF Mulholland

27/02/2026

Hosam, we’re very sorry to read this. That’s certainly not the standard we set for ourselves.

We can’t locate any recent account or order under your name, so we’re unsure what’s led to your experience — but if we’ve fallen short, we want to understand why and see how we can put it right.

Please contact us directly at info@bfmulholland.com
or call +44 (0)28 9038 2223 and ask for a member of our management team. We’d genuinely value the opportunity to speak with you and resolve this

Resposta da BF Mulholland

26/02/2026

Thank you, James — what a fantastic review to read.

We’re absolutely delighted to hear that the move to BF Mulholland has been such a positive one. “Night and day” is exactly the kind of difference we aim to make. Knowledge, range, and responsive service aren’t just nice-to-haves for us — they’re the standard.

And you’re quite right: when you call us, you speak to real people who understand the products and the pressures of practice life. No scripts, no call centres — just a team that knows their stuff and is ready to help.

We truly appreciate your support and look forward to continuing to deliver the service you deserve.

Resposta da BF Mulholland

17/02/2026

Thank you for the fantastic feedback.

We’re delighted to hear our customer service, fast shipping and clear communication hit the mark. Keeping things straightforward, speedy and competitively priced is exactly how we believe supply should work.

We really appreciate you taking the time to share your experience and look forward to supporting you again soon.

Resposta da BF Mulholland

17/02/2026

Thank you for the brilliant 5-star review.

We’re so pleased to hear you feel well looked after — that’s exactly how it should be. Delivering high standards, competitive pricing and meaningful promotions (along with that all-important next-day delivery) is what we work hard to get right.

Your feedback means a great deal to the whole team. We look forward to continuing to support you.

Resposta da BF Mulholland

13/02/2026

Claire, thank you so much for your continued support over the past 12 years — that truly means a lot to us.

We’re delighted to hear that our online shop makes ordering easy and convenient, and that the range and delivery continue to meet your expectations. Creating a smooth, reliable experience from click to delivery is exactly what we aim for.

It’s especially rewarding to know our customer service has stood out for you over the years. Your recommendation to colleagues is the highest compliment we could receive.

Thank you again for choosing BF Mulholland — we look forward to supporting you for many more years to come.

Resposta da BF Mulholland

13/02/2026

Thank you to everyone at Carton Dental for the lovely feedback.

We’re delighted to hear Sam was able to assist so quickly — getting your order placed and dispatched within hours is exactly the level of service we aim to deliver. Helpful, efficient and no delays where it matters.

We’ll be sure to pass your thanks on to Sam. We really appreciate your support and look forward to helping again soon.

Resposta da BF Mulholland

11/02/2026

Thank you for the wonderful review.

We’re delighted to hear you’ve had such a positive experience with us. Making purchasing straightforward, with responsive support and dependable service, is exactly what we aim to deliver every day.

Your recommendation genuinely means a lot to the whole team. We look forward to continuing to support you.

Resposta da BF Mulholland

11/02/2026

Thank you for the lovely feedback.

We’re so pleased to hear how much you enjoy working with Sam. Efficiency, proactive follow-ups and quick resolutions are exactly what we strive for, and it’s fantastic to know Sam is delivering that for you every time.

We’ll be sure to pass this on to her – it will absolutely make her day. Thanks again for choosing BF Mulholland; we’re always here to help.

Resposta da BF Mulholland

11/02/2026

Thank you so much for the fantastic feedback.

We’re delighted to hear you’ve had such a positive experience with Sam and the wider sales team – they’ll be thrilled to read this. Being responsive, knowledgeable and easy to work with is exactly what we aim for, so it’s great to know that’s coming through in every order and interaction.

We truly appreciate the recommendation and your trust in us as your dental supplier. We’re here whenever you need us.

Resposta da BF Mulholland

11/02/2026

Thank you for taking the time to share your feedback.

We’re so pleased to hear you’re happy with the rapid, next-day delivery and our product range. Keeping practices stocked and supported without delay is always our priority.

Amanda will be delighted to know her quick responses made a difference – our team works hard to provide clear, helpful support every step of the way.

We really appreciate your kind words and look forward to supporting you again soon.

Resposta da BF Mulholland

9/02/2026

Thank you for taking the time to leave your feedback — we genuinely appreciate it.

We’re sorry to hear there was some confusion around delivery charges, and we understand how frustrating that can feel. As discussed when we spoke, free delivery is available on orders that meet a qualifying order value. Unfortunately, in this case, the order total fell below that threshold, which is why a delivery charge was applied.

We want to be clear that delivery costs are never hidden. Our checkout process provides multiple opportunities to review delivery charges before payment is made and the order is confirmed. That said, your feedback has been taken on board, and we’re actively reviewing our messaging to ensure it’s as clear and transparent as possible from the outset.

Customer experience is extremely important to us, and we’re always listening, learning, and improving. Thank you again for raising this with us and for taking the time to share your experience.

Resposta da BF Mulholland

9/02/2026

Thank you for bringing this to our attention, and we’re genuinely sorry for the frustration this caused — particularly given the time-sensitive nature of your purchase.

You’re absolutely right: the product information on our website was incorrect at the time of your order. We take full responsibility for that, and the listing has since been updated to ensure it’s accurate and clear for future customers.

We also apologise that you didn’t receive a response as quickly as expected. That’s not the experience we aim to deliver, especially when an issue is urgent. Since then, we’ve been in touch to discuss the situation and explore ways to put this right, and we appreciate you giving us the opportunity to do so.

Thank you again for raising this with us. Feedback like yours helps us improve, and we’re committed to making sure our product information — and our service — meets the high standards our customers expect.