BGASTORE.IE Opiniões 

I received a damaged frame from shipping I just sent a picture of it and send me a new frame with out any question also all the frames are grate and beautiful.

Excellent value. Amazing customer service.

Frame size wasn’t accurate and the parchment needed for the frame was too small very disappointing. Don’t recommended.

My order was due for delivery on 16 December. I have emailed on three occasions seeking information as the tracking information tells me absolutely nothing. I received one response that customer service would respond, usually in 24 hours. That was 4 days ago. I still have no idea what has happened my delivery, but I haven’t received it! I won’t be ordering from this company again.

I am updating my review in view of the response received. You have asked me to contact you directly… I have been contacting you directly since 16 December & you have ignored all my emails bar the first one. For the record, I have emailed you once again, and I await a response .

Delivery is outrageously slow in this day and age. Not an Irish company - very expensive for the quality of product they actually deliver.

I cannot say anything about the frame, as i simply did not ge it. Company do not take Any responsibility for it's shipping services, even if you pay more. There response is" well, we shipped it, rest we do not give a sh*t"". The frame, for last week did not move from Neuenstein in Baden-Württemberg( South Germany)- which is rather weird route to Dublin from Gävle in Sweden,makes one wonder also about the company carbon print. Anyway, I do not recommend it.

Very happy with my experience with bgastore.ie. It is a Swedish company but the products arrived on time. They were exactly as described and of good quality. One frame I needed was an unusual size but it was a perfect fit.

***Edit: My order number is 5974892.
For clarity, I have already contacted BGA multiple times via email regarding this issue but did not receive any response, which is why I turned to Trustpilot.

I’m extremely disappointed with my experience ordering from BGA Stores.

Payment was taken in full almost a month, yet the goods have still not been delivered. My parcel was mishandled by BGA’s courier (GLS), including being falsely marked as delivered, showing a fake signature that does not correspond to the ParcelShop, and then repeatedly disappearing and reappearing in tracking.

I contacted BGA multiple times to explain the situation and was told the issue would be escalated, but I have received no meaningful follow-up or resolution, only an automated bot email. I have been left to chase GLS myself, including visiting and calling the ParcelShop on multiple occasions, taking time out of my working day.

At this point, BGA have taken my money but have not delivered the goods, and I have no confirmed delivery timeline — which is unacceptable, especially coming up to Christmas.

I would expect a retailer of this size to take ownership of courier issues and provide either confirmed delivery or a replacement/refund. Unfortunately, that has not happened.

Very disappointing experience.

Happy with my purchase.. good quality and quick delivery

They do not ship the goods, they only reply to emails automatically and do not refund the money. Beware, it is a scam.

fast delivery, easy contact with the supplier, high-quality product

Lovely prints. Good quality paper.

The best customers service I ever got . Had problems with delivery ( item came damaged twice ). I got a reply to my email after 5 min of sending it . Got replacement straight away .
Highly recommended 100% all the way

never received the item i bought now you want to do a survey on how we did what would you think

Received an order which cost €29 including delivery. It was the wrong size because the measurements were in cm not inches.
Order-number 5901765
When I tried to return, I had to buy a return label which cost €6.95 and pay for delivery another €6.95... total return cost €13.90

Crazy

Excellent.
Despite problems with shipping company managed to deliver the package in no time. Excellent service.

have used this frame company twice now great frames fab prices quick delivery. good quality

Although the product I ordered was perfect I had ordered the wrong items, this company were amazing at responding, putting my mind at ease, supporting the return process and refunding the money, very uncomplicated and helpful, thank you so much

Picture frames were packed securely and arrived in pristine condition. Sizes were perfect especially the custom sizes.