I have bought from the company BGASTORE.ie before without any problems. The last time I subscribed to the website accidently and received lots of emails on framing advice and then a discount code... Ver mais
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Leia as opiniões dos outros
Changing my review from 1 star (coz delivery was delayed -- took 17 days even though site claims 4-5 days) to 4 because the product is fantastic. Was packed well and reached in perfect condition. The... Ver mais
A empresa respondeu
Ordered two mirrors with trepidation if I'm being completely honest based on reviews. After missing out on one of the mirrors I really wanted I decided to go ahead. BGA were brilliant. Very efficient,... Ver mais
Product quality good, reasonably priced. Great selection of frames. My items arrived well packaged. The only downfall with my transaction is the length of time taken for delivery as well as only limit... Ver mais
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3,1
Aceitável
834 opiniões
Pede aos clientes que escrevam opiniões
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Poor customer service and marketing
I have bought from the company BGASTORE.ie before without any problems. The last time I subscribed to the website accidently and received lots of emails on framing advice and then a discount code for 25% off all mounts. I was delighted as I needed a couple of made to measure mounts. The discount code didn't work so I emailed the company to find out why it wasn't working. Disaster, 11 emails and screenshots later they were still unable to to tell me why the discount code wouldn't work, at the same time implying it was somehow my fault!! . I believe it was just a cheap trick to entice me to make a purchase. Bad attitude from customer service. I never received the discount code for 25% which leads me to believe there never was one to begin with. Also, for made to measure anything it's as cost effective to go to a professional framer and thats what I did .
After posting this review I received another email
"We sincerely apologize again for the frustration and disappointment this has caused. We understand that you received a discount offer from us and expected it to work as advertised."
Am I missing something here!
17 de setembro de 2026
Opinião espontânea
Resposta da BGASTORE.IE
Hi MB,
Thank you for taking the time to share your experience.
We sincerely apologize for the frustration caused by the discount code and the lengthy correspondence that followed. You should not have needed to exchange 11 emails without receiving a clear explanation, nor should our communication have made you feel responsible for the issue.
We are also sorry that this experience caused you to question the legitimacy of the promotion. This is certainly not the impression we want to give our customers.
We would appreciate the opportunity to review what happened. Please contact our customer service team and reference this review so that we can investigate the promotion and how your enquiry was handled.
Your feedback is important to us and will help us improve both our promotional communication and customer service.
We wish you a wonderful day!
Responsive and helpful
Company was very responsive and helpful when I asked for additional advice on sizing.
7 de setembro de 2026
Opinião espontânea
Resposta da BGASTORE.IE
Dear Nick,
Thank you very much for taking the time to leave us a 5-star review on Trustpilot.
We are very pleased to hear that you found our team responsive and helpful, and that the additional advice regarding sizing was useful to you.
We truly appreciate your kind feedback and your support. Reviews like yours help us continue improving our service and assisting our customers in the best possible way.
Thank you again for choosing BGA, and we hope to assist you again in the future.
all wrong
Package due 4-8 days. Took 15 days. Wrong product. Will not be using again.
24 de agosto de 2026
Resposta da BGASTORE.IE
Hallo,
Es tut uns sehr leid, von Ihrer Erfahrung zu hören. Eine Lieferung, die deutlich länger als erwartet dauert, gefolgt von dem Erhalt des falschen Produkts, ist natürlich nicht das Erlebnis, das wir unseren Kunden bieten möchten.
Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten und die Enttäuschung, die dadurch entstanden sind. Wir haben Ihnen eine separate E-Mail geschickt, damit wir Ihnen weiterhelfen und untersuchen können, was mit Ihrer Bestellung passiert ist.
Vielen Dank, dass Sie uns darauf aufmerksam gemacht haben. Wir hoffen, dass wir die Gelegenheit haben, das für Sie zu lösen.
Einen schönen Tag!
the corner joins are not that great
the corner joins are not that great - I did not notice the plastic acrylic instead of glass until after I ordered - good price but average quality
12 de agosto de 2026
Resposta da BGASTORE.IE
Hello Alan,
Thank you for taking the time to share your feedback. We’re sorry to hear that you’re disappointed with the finish of the corner joins.
We’ve sent you an email so we can take a closer look at this and help you further.
Thank you, and have a nice day!
Very fast shipping
2 de julho de 2026
Resposta da BGASTORE.IE
Dear Customer,
Thank you so much for taking the time to leave us a 5-star review on Trustpilot!
We truly appreciate your kind words and are delighted to hear that you had a positive experience with us. Your feedback means a lot to our team and motivates us to continue providing the best possible service.
Thank you once again for your support. We look forward to serving you again in the future!
(Updated)Pretty frames, careful of the material, one frame broke
Update: Nick from customer support contacted me straight away and offered a replacement. The care has been great and even though I have no need for a replacement (I already glued the broken frame together) I was offered a refund. (Mind you, I bought the frames in April and was not able to hang them until June, and still received help..)
I really appreciate the amazing customer support and the kindness I’ve been treated with, so I’m modifying my review and score. Cheers to Nick, you’re great!
(Original review)
Expensive, we got two composite frames and theyre flimsy, held with staplers and one of them broke just by looking at it (we had to glue them back).
We got another frame, made of wood, that one is ok.
The frames are pretty and they came well packaged, but we are quite disappointed that one broke. If buying, I suggest not buying composite.
26 de abril de 2026
Resposta da BGASTORE.IE
Hello Mariam,
Thank you for taking the time to share your feedback with us. We truly appreciate it.
We're sorry to hear that one of the composite frames broke. That is certainly unfortunate and not the quality we aim to provide. We're glad to hear that the wooden frame met your expectations and that your order arrived well packaged, but we completely understand your disappointment with the damaged frame.
To help resolve this for you, we have sent you a separate email requesting a few additional details so we can assist you further. As soon as we receive your reply, we'll be happy to look into this and find the best possible solution.
Thank you again for bringing this to our attention, and we hope to resolve this for you as quickly as possible.
Have a nice day!
Resposta da BGASTORE.IE
Thank you for your kind words! We're delighted to hear that you love your frame and that you had a great experience with our customer service. We truly appreciate your feedback and hope to welcome you back again soon! 😊
Great customer service
8 de junho de 2026
Opinião espontânea
Resposta da BGASTORE.IE
Hello,
Thank you very much for taking the time to leave us a review.
We are delighted to hear that you were happy with the customer service you received. Providing helpful and professional support is very important to us, so it is always rewarding to know that our efforts have made a positive difference.
We truly appreciate your kind words and your support. We hope to have the opportunity to assist you again in the future.
Have a wonderful day!
Good product, better support
Good quality product and amazing support, after some delay from the courier, the support team step in and helped to resolve the situation in a positive matter.
Keep the great work!
22 de maio de 2026
Resposta da BGASTORE.IE
Hello Daniel,
Thank you very much for your kind review and for taking the time to share your experience with us.
We are delighted to hear that you are happy with the quality of your product and that our support team was able to assist when the courier delay occurred. While it is unfortunate that there was a delay in the delivery process, we are pleased that we could help find a positive solution.
Your feedback means a lot to us and will be shared with our team. Thank you for your support and trust in BGA.
Have a nice day!
The ordering process is simple
The ordering process is simple
It would be great if the suppliers added more product photos
8 de junho de 2025
Resposta da BGASTORE.IE
Hello,
Thank you very much for your review and for sharing your feedback with us.
We are pleased to hear that you found the ordering process simple and easy to use. Making shopping as smooth as possible for our customers is very important to us.
We also appreciate your suggestion regarding additional product photos. Customer feedback like yours helps us improve, and we will gladly pass your comments on to the relevant team for consideration.
Thank you again for taking the time to share your experience.
Have a great day!
Not delivered
Due to be delivered for the last three days, still no sign. Perhaps delivery fault is with courier but waiting 3 weeks for delivery at this stage.
20 de abril de 2026
Resposta da BGASTORE.IE
Hello,
Thank you for taking the time to share your feedback on Trustpilot and for your patience throughout this process.
We sincerely apologize for the inconvenience caused by the delay with your delivery. We completely understand how frustrating it must be to wait nearly three weeks for your order, especially after the tracking indicated delivery for several consecutive days.
We are currently looking into this matter with the courier and will contact you shortly regarding your order and the next steps.
Thank you again for your patience and understanding while we work to resolve this for you as quickly as possible.
Have a great day!
Customer service has improved
The responsiveness from customer service was much better this time and I have recieved the missing components I requested.
31 de março de 2026
Resposta da BGASTORE.IE
Hello Patrick,
Thank you very much for your review.
We truly appreciate you taking the time to share your experience. We’re glad to hear that you noticed an improvement in our customer service and that the missing components have now been received.
Your feedback is very important to us, as we are continuously working to improve our service and provide the best possible support to our customers.
Thank you again for your trust and for choosing us. 😊
Have a great day!
Resposta da BGASTORE.IE
Hello Niamh,
Thank you so much for your 5-star review!
We truly appreciate you taking the time to share your positive experience with us. Your kind words mean a lot and motivate our team to continue providing the best possible service.
If there’s ever anything more we can do for you, please don’t hesitate to reach out.
We look forward to serving you again in the future!
Wishing you a wonderful day!
Great!
I've ordered many frames from bgastore and there's never any problems. Great efficient service every time.
12 de fevereiro de 2026
Resposta da BGASTORE.IE
Hello,
Thank you for your message.
We truly appreciate your kind feedback and your continued trust in us. It means a lot to hear that you have had such positive experiences with our frames and that our service has consistently met your expectations.
Your support is very important to us, and we are happy to have you as a returning customer.
Have a nice day!
Shipment way too long.
Product was good quality. Shipping using GLS took over 12 days on a 2-6 day shipment. Response from service team was extremely slow, and usually only after the shipment had changed status. The company must know they have issues with their couriers as others have pointed out but chose to stick with them. I would be very reluctant to buy again from this company.
12 de março de 2026
Opinião espontânea
Resposta da BGASTORE.IE
Hello Joe,
Thank you for taking the time to share your feedback.
We are very glad to hear that you were satisfied with the quality of the product, but we are sorry to hear about the long delivery time and the experience you had with the shipment. This is unfortunately not the experience we want for our customers.
We would really like to look into your case more closely. Could you please share your order number with us so we can locate the order and review what may have happened with the delivery and our response time?
If you prefer, you are also very welcome to contact us directly at info@bgastore.ie, and we will be happy to assist you further.
Your feedback is very valuable to us and helps us improve both our delivery process and customer service.
Have a nice day!
Resposta da BGASTORE.IE
Thank you very much!
Placed order on Feb 23
Changing my review from 1 star (coz delivery was delayed -- took 17 days even though site claims 4-5 days) to 4 because the product is fantastic. Was packed well and reached in perfect condition. The look and feel is good and it feels very sturdy. Looks absolutely stunning on my wall, so giving four stars. Would have given 5 if delivery expectations were set correctly (they did refund the shipping cost, but it's about not meeting expectations).
11 de março de 2026
Resposta da BGASTORE.IE
Hello Shivani,
Thank you for your feedback.
We are very sorry to hear about the delay with your order and understand how frustrating this must be. This is certainly not the experience we want our customers to have.
Could you please check your email, as we have sent you additional information regarding the delivery and the delay. We hope this clarifies the situation.
Have a nice day!
Terrible experience
Terrible experience. Item received 3 weeks after initially ordered despite 5 days advertised.
Customer service is just as bad. Prompt response from AI/Chat bot, but left waiting weeks to hear from a human regards the issue.
14 de janeiro de 2026
Resposta da BGASTORE.IE
Hello Aaron,
Thank you for taking the time to share your feedback.
We’re very sorry to hear about your experience and understand your frustration regarding the delivery time. This is certainly not the experience we aim to provide at BGA.
We also kindly ask you to check your email, as we have communicated with you regarding this order. We hope that the matter has since been resolved to your satisfaction.
Your feedback is important to us and helps us improve both our service and processes.
Have a nice day!
Beautiful frame
This is the second time I purchased a frame. The quality is amazing and exceeds my expectations. Shipping is terribly slow my frame, although packed very well arrived with minor damage that I attribute to sitting around in a transporters warehouse for a couple of weeks.
11 de março de 2026
Resposta da BGASTORE.IE
Hi Jeffrey,
Thank you very much for taking the time to share your feedback. We’re really glad to hear that you’re happy with the frame and that the quality met your expectations, especially as a returning customer.
We also truly appreciate your comments regarding the shipping time. Feedback like this helps us identify where we can improve, and we are continuously working with our delivery partners to make the shipping process faster and smoother.
Thank you again for your support, and we hope to serve you even better next time.
Fantastic experience
Fantastic experience - their products really are premium and beautiful!
26 de março de 2025
Resposta da BGASTORE.IE
Hello,
Thank you for your review! We're very happy to hear that you had such a great experience with our products.
Have a nice day!
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