Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Martin, the mechanic goes above and beyond to find good solutions to any problems or faults with your bike. He has recently repaired and rejuvenated two very different bikes of mine and i have been v... Ver mais

Classificada 5 em 5 estrelas

Purchased a Qube road bike from the Honiton road branch in Exeter, customer service was first class, all questions answered and my purchase was ready for collection in 20 minutes. The sales assist... Ver mais

Classificada 5 em 5 estrelas

Fantastic retailer! Actually got my order right and sent exactly what I wanted in the correct size and colour. Had some really bad experiences with OTHER big name bike shops but these g... Ver mais

Classificada 5 em 5 estrelas

Bike was delivered quickly and nicely packed with simple set up. Unfortunately the bike computer arrived damaged but they replaced this with out hesitation. It was not the fault of the bike shop and t... Ver mais

Informações sobre a empresa

  1. Loja de artigos desportivos

Escrito pela empresa

The Bike Shed is a chain of bicycle shops based in Exeter, Barnstaple and Crediton in Devon. Check out our Christmas Gift Ideas for Cyclists today! Stocking Trek, Specialized, Cube, Giant, Whyte and many more quality road, mountain, hybrid and electric...


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

290 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 50% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Absolutely hopeless

Absolutely hopeless! Firstly after placing my order they found they didn’t have the tyre even though it was shown in stock. Then when it eventually was sent out it got lost by the courier and took many email, phone calls etc. When it did turn up there was only one tyre and I order two different ones. So they only sent out one in the first place. They then told me they didn’t have the missing tyre in stock. So why did they take my order in the first place? It took a long time to get a refund. I would be very wary about using this supplier.

2 de outubro de 2024
Classificada 5 em 5 estrelas

Extremely helpful and responsive

The team is very responsive and extremely helpful. Seth helped me understand which parts I need to get considering my needs. Also appreciated how he tried to assemble as much as he could prior to delivery which made my job so much easier! Enjoying my Tern bike ride very much now. I would highly recommend.

1 de outubro de 2024
Opinião espontânea
Classificada 2 em 5 estrelas

Poor service/delifery

Bought a bike and raised a query about the bike and its components

No response to my query which resulted in me purchasing the items separately at a cost of £100

Requested a day for delivery and even though this was over a weeks notice the company has failed to delivery resulting in a wasted day off

This is despite emailing prior to the delivery date and confirming the date to avoid any delays or problems

When your spending nearly 4K on a bike I’d like to expect better service

Has put me off using this company again

19 de setembro de 2024
Opinião espontânea
logótipo da The Bike Shed

Resposta da The Bike Shed

Dear Kevin,

We apologize for the inconvenience you have experienced. We understand how frustrating it must be, especially when you've made such a significant purchase.

Regarding the delivery delay, we dispatched the bike on the agreed date as per your request. Unfortunately, the delay was due to issues with FedEx, which I'm sure you can understand are beyond our control. We did everything we could to ensure timely delivery, but we understand that this does not make up for the time lost on your end.

As for the Bluetooth query - we contacted Bianchi to confirm but are yet to hear back. Apologies that this wasn't communicated to you.

Classificada 5 em 5 estrelas

Thanks Thanks Thanks

Thanks, Thanks, Thanks, I cannot Thankyou enough for the service the Crediton branch provided at 8.30Am, I was on JOGLE & needed urgent repairs to carry on, the staff didn’t shrug, look p’d off or tell me 2 hours later, just rectified the issues, chatted whilst working & sent me on my way and at a very reasonable cost of which I would of happily paid a premium, it was an absolute pleasure to come across professionals in their field who recognise that sometimes we have to go above & beyond. Anyone doing LEJOG or JOGLE please try & support this company in any way you can even if it’s just an impulse purchase. Thanks from Lee in Bury

12 de setembro de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

Great communication from Seth.

Great communication from Seth.
Bike was delivered as we agreed.
Great bike and deal, absolutely delighted with it.
A little bit of fettling to get the bike running sweetly hence 4 rather than 5 stars.
Would definitely recommend though

27 de agosto de 2024
Classificada 3 em 5 estrelas

I bought a TERN D9 which arrived safe…

I bought a TERN D9 which arrived safe and well.

I needed to put wider tires on but the information given by The Bike Shed but when I ordered the tyres they weren’t the correct size.

I have engaged with Simon and Seth but still no further forward.

I am now looking at buying in France where 451 tyres in a wider size may be available.

I will keep you informed

Kind regards

Peter Coulson

31 de julho de 2024
Classificada 5 em 5 estrelas

Fabulous service from Andy at the Bike…

Fabulous service from Andy at the Bike Shed, Fore St, Exeter today. Bike chain broke while out this morning. Andy not only replaced the chain, but also shaved off brake pads that he noticed were sticking, as well as resolving a gear issue that I've had for some time. He really couldn't have been more helpful, thank you. 😀

4 de agosto de 2024
Opinião espontânea

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais