Blacks - Aintree Opiniões 

716
TrustScore: 5 em 5

4,8

Unit 1D, Aintree Racecourse, L9 5AN Aintree, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Eric,who served me today was very welcoming,friendly & accomodating & efficient too.He made my experience a very pleasant one earlier today.A big credit to Blacks.Thank you!😁👍

A empresa respondeu

Classificada 4 em 5 estrelas

Popped into Blacks Aintree today for a browse. Ended up buying new Merrell walking shoes for myself & my wife. Great service as always (we're regular customers), this time by Sean & Adam. I'm usually... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I visited Blacks in Aintree today looking to buy a base layer t shirt. There was a large variety of products and sizes to choose from and the staff made themselves available to help. Abbie was very he... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

Order arrived promptly. And wrapped in brown paper - very admirable. The problem arose with a label attached to the laces of both boots saying w ‘Waterproof’ and the label on the box saying ‘water re... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Loja de equipamentos e roupas para actividades ao ar livre
  2. Loja de roupa desportiva
  3. Loja de malas e malas de viagem
  4. Loja de artigos para acampamento
  5. Loja de artigos de corrida
  6. Loja de calçado

Sobre Blacks - Aintree

Escrito pela empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Informações de contacto

  • Unit 1D, Aintree Racecourse, L9 5AN, Aintree, Reino Unido

  • 01513 180615

4,8

Excelente

TrustScore: 5 em 5

716 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(716)

3157 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Blacks outdoor,Never had any issues…

Blacks outdoor,Never had any issues with the staff who have always been very helpful and friendly .

28 de janeiro de 2026
logótipo da Blacks - Aintree

Resposta da Blacks - Aintree

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Simple easy transaction

Simple easy transaction, helpful friendly polite staff member who served me

4 de fevereiro de 2026
logótipo da Blacks - Aintree

Resposta da Blacks - Aintree

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

I went to buy rubber bungs for my Leki…

I went to buy rubber bungs for my Leki Sticks previously bought in Blacks on-line sale. I ended up buying walking shoes and socks as well, which I had been thinking about. I wasnt pressurised at all. I found all the Assistants helpful and friendly.

4 de fevereiro de 2026
Opinião espontânea
logótipo da Blacks - Aintree

Resposta da Blacks - Aintree

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Bought a coat in shop

Bought a coat in shop. sales assistant was very helpful. Had to order one on line because they didn't have size. It arrived quite quick.

29 de janeiro de 2026
logótipo da Blacks - Aintree

Resposta da Blacks - Aintree

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Excellent service from Vicky

Excellent service from Vicky. Very happy.

2 de fevereiro de 2026
Opinião espontânea
logótipo da Blacks - Aintree

Resposta da Blacks - Aintree

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Helpful, knowledgeable staff

Helpful staff, knew their products.

22 de janeiro de 2026
Opinião espontânea
logótipo da Blacks - Aintree

Resposta da Blacks - Aintree

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Always really friendly & knowable…

Always really friendly & knowable service in Blacks. Actually quite refreshing as you don't get it everywhere!

Vicky was very helpful & patient as my son tried on all the gloves!

12 de janeiro de 2026
Opinião espontânea
logótipo da Blacks - Aintree

Resposta da Blacks - Aintree

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Classificada 1 em 5 estrelas

How can I review something i bought…

How can I review something i bought from You when I haven't received it

I bought a berghaus sleeping bag on the 6th January Tuesday paid for next day delivery and should off been with me by the Thursday 8th January?

It's Now the 13th January a week later and still no sleeping bag delivered
Seriously will not buy from this Company again ....Customer service just ignore you Completely

13 de janeiro de 2026
Opinião espontânea
logótipo da Blacks - Aintree

Resposta da Blacks - Aintree

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at blacks.co.uk/customer-care/contact-us

Thanks again for your time,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Staff

Cal was boss in dealing with me and an issue I had with a jacket I bought from store. His customer service is ace and he’s looked after me time and time again since.

People are always quick to moan when they have a gripe, but far less so when praise is due—so credit where it’s deserved. Outstanding customer service, genuine care, and consistency every visit.
Top guy, like the rest of the team.

3 de janeiro de 2026
Opinião espontânea
logótipo da Blacks - Aintree

Resposta da Blacks - Aintree

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Blacks Customer Care Team

Classificada 4 em 5 estrelas

Helpful staff

Helpful staff. Not easy for them to have to run in and out of stockroom. Shoes should be out so customer can get help themselves

7 de janeiro de 2026
Opinião espontânea
logótipo da Blacks - Aintree

Resposta da Blacks - Aintree

Hi,

Thanks for taking the time to leave us feedback. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Was in store today bought a coat

Was in store today bought a coat. Grace the shop assistant was really helpful nothing was too much trouble. Organising the item to be delivered to home.
Thank you.

22 de novembro de 2025
Opinião espontânea
logótipo da Blacks - Aintree

Resposta da Blacks - Aintree

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Replacement Tent Pole - Sean and Martin

All the staff were really helpful. Sean and Martin went above and beyond to help me. We needed a replacement pole for our tent asap as was using that weekend at a festival. The store helped me locate an alternative, they made the replacement pole out of stock they had and kept me updated on any parts that I would need that they didn't stock. After I ordered the replacement parts they also fitted them to the pole for me. All in time for the festival.

1 de agosto de 2025
Opinião espontânea
logótipo da Blacks - Aintree

Resposta da Blacks - Aintree

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Served by Vicky who was helpful

Served by Vicky who was helpful, friendly and efficient.
I recommend this branch of Blacks.

13 de novembro de 2025
Opinião espontânea
logótipo da Blacks - Aintree

Resposta da Blacks - Aintree

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Helpful staff

Helpful staff, thank you

4 de novembro de 2025
Opinião espontânea
logótipo da Blacks - Aintree

Resposta da Blacks - Aintree

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Polite and helpful

I was quickly greeted in store and directed to the sections I needed. Eric helped me to select some gaiters and gave sound advice. He was very helpful and patient while I tried on a few daypacks. I’ve bought a number of items at this store in recent years and always find the staff are polite and helpful.

7 de novembro de 2025
Opinião espontânea
logótipo da Blacks - Aintree

Resposta da Blacks - Aintree

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Excellent customer service

I went into the shop and went upstairs to buy some Salomon socks and couldn’t see them, about 30 seconds later Vicky one of the shop assistants come over and immediately showed me the location and told me they were on special offer, superb service

31 de outubro de 2025
Opinião espontânea
logótipo da Blacks - Aintree

Resposta da Blacks - Aintree

Thanks for giving us a 5 star review.

It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Great service from Megan and Eric

Great service from Megan and Eric. They helped us choose the right walking shoes and also advised us on some of the sale items that were beneficial for us.

25 de outubro de 2025
Opinião espontânea
logótipo da Blacks - Aintree

Resposta da Blacks - Aintree

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

I was assisted by Megan and her tape…

I was assisted by Megan and her tape measure to sort out new laces!, didn't stalk me (I often walk out of a shop if staff member does that) and I ended up purchasing 3 pairs of walking socks on top of laces, very very good personal skills has Megan.

13 de outubro de 2025
Opinião espontânea
logótipo da Blacks - Aintree

Resposta da Blacks - Aintree

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Product exchange

I was served by Vicky & Callum. They were very helpful, polite & pleasant. I had purchased a rucksack earlier in the week at Go Outdoors however, as it was end of range they only had black. Vicky agreed to my request to exchange it for a different colour.

11 de outubro de 2025
Opinião espontânea
logótipo da Blacks - Aintree

Resposta da Blacks - Aintree

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Excellent staff

This is the third shop (neither of which were Blacks) I've been in looking for a pair of walking shoes - in the both the previous shops I'd ended up walking out as the staff were just not interested. Here the staff (and Megan in particular) struck exactly the right balance between leaving you to browse, yet being on hand when needed.
The shop had a good stock and was reasonably priced.

29 de setembro de 2025
Opinião espontânea
logótipo da Blacks - Aintree

Resposta da Blacks - Aintree

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

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