Blacks - Bromley Opiniões 

430
•
TrustScore: 4.5 em 5

4,6

65 High Street, BR1 1JY Bromley, GB

•

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I needed walking boots and as I have never bought any before, I needed help. I went to Blacks in Bromley High Street and was greeted by George who was very friendly and directed me to the correct are... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

Went to pick up my parcels. The email said photo ID but didn't specify any particular type. I presented 2 different photo ID's (NHS & university). The lass & her manager said these were unaccept... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I HAD EXCELLENT EXPERT CUSTOMER CARE FROM ROBIN. HE KNEW ALL ABOUT THE ITEMS I WAS ENQUIRING ABOUT MEANING I COULD MAKE AN INFORMED CHOICE. I BOUGHT EXTRA ASSOCIATED GOODS BECAUSE I TRUSTED HIS ADVI... Ver mais

Classificada 5 em 5 estrelas

We received great customer service and support from the staff when buying some hiking shoes and socks. They were attentive, friendly and helpful. We left feeling really happy with our purchase, and sp... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Loja de equipamentos e roupas para actividades ao ar livre
  2. também em
  3. Loja de artigos de corrida
  4. Loja de artigos para acampamento
  5. Loja de calçado
  6. Loja de malas e malas de viagem
  7. Loja de roupa desportiva

Sobre Blacks - Bromley

Escrito pela empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

430 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,6

Todas as opiniões

(430)

3902 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Great advice from Otis on backpacks

Great advice from Otis on backpacks. So much choice in the shop - it seems to have everything you need for any outdoor trip or expedition. The only place to go, highly recommended!

29 de março de 2023
Opinião espontânea
logótipo da Blacks - Bromley

Resposta da Blacks - Bromley

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Extremely knowledgeable and friendly…

Extremely knowledgeable and friendly staff at The Bromley store, great service from Robin. Thanks very much

3 de abril de 2023
Opinião espontânea
logótipo da Blacks - Bromley

Resposta da Blacks - Bromley

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Eloise was very helpful and more than…

Eloise was very helpful and more than happy to provide advice.

1 de abril de 2023
Opinião espontânea
logótipo da Blacks - Bromley

Resposta da Blacks - Bromley

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Very nice and helpful staff

30 de março de 2023
Opinião espontânea
logótipo da Blacks - Bromley

Resposta da Blacks - Bromley

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Harry was so helpful

Harry was so kind and helpful at the Bromley branch where I purchased a northface bag for my son

31 de março de 2023
Opinião espontânea
logótipo da Blacks - Bromley

Resposta da Blacks - Bromley

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Again, fantastic service!

I was looking for a puffer jacket for a trip to Nepal and Jonny at the Bromley store was extremely helpful when deciding which way to go. He was very knowledgeable and even looked at his back room stock in case there was an alternative that wasn’t on the shop floor.
When I returned to the store after having a little think, his colleague (I didn’t get his name but he looked a little similar to Jonny) took up the reins with equal knowledge where I ended up buying the Rab Microlight Alpine Down jacket and I’m extremely happy with the purchase. Thank you again guys

30 de março de 2023
Opinião espontânea
logótipo da Blacks - Bromley

Resposta da Blacks - Bromley

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Super service

I bought my trekking shoes and tried them on for a week indoors. I found they were too tight and took them back. I was served by a gentleman called Otis who couldn’t do enough to find me a pair that fitted well. In fact the shoe I settled on was slightly more expensive than the original but Otis price matched it for me. Great service.

28 de março de 2023
Opinião espontânea
logótipo da Blacks - Bromley

Resposta da Blacks - Bromley

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Really great customer experience

Went in to buy some durable walking boots, but didn't know what to look for. The shop assistant, Eloise, was really helpful in finding the shoes that would fit best, within the budget that I was looking for.

Will definitely be going back next time I need more hiking gear.

26 de março de 2023
Opinião espontânea
logótipo da Blacks - Bromley

Resposta da Blacks - Bromley

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Great staff!

They were very helpful and accompanied me while shopping and even held my stuff! Very kind and welcoming staff. :)

26 de março de 2023
Opinião espontânea
logótipo da Blacks - Bromley

Resposta da Blacks - Bromley

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Great service by the manager and the…

Great service by the manager and the team earlier today whilst purchasing some new walking boots

25 de março de 2023
Opinião espontânea
logótipo da Blacks - Bromley

Resposta da Blacks - Bromley

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

The young girl who served us was…

The young girl who served us was outstanding Great service and great product knowledge. A delight to shop there. Not exactly sure of the date but the girl concerned is studying for a masters I believe

22 de fevereiro de 2023
logótipo da Blacks - Bromley

Resposta da Blacks - Bromley

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Amazing customer service

I visited Blacks Bromley today and had to leave a review! Lottie and Otis were extremely helpful, taking the time to answer all my questions and recommend the best products for my upcoming trip.

Amazing customer service that is quite rare to find nowadays!

Thanks Lottie and Otis :)

20 de março de 2023
Opinião espontânea
logótipo da Blacks - Bromley

Resposta da Blacks - Bromley

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Rob went above and beyond helping me…

Rob went above and beyond helping me today, I feel like now I am not only well prepared but well informed. Thanks Rob!

17 de março de 2023
Opinião espontânea
logótipo da Blacks - Bromley

Resposta da Blacks - Bromley

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Spot on advice.

A good selection of footwear to choose from but best of all was the service I received. Excellent product knowledge especially in relation to the foot problems that I have. Your salesperson was happy to spend time with me to ensure I bought the right product.
So much better than shopping on-line. Thank you.

16 de março de 2023
Opinião espontânea
logótipo da Blacks - Bromley

Resposta da Blacks - Bromley

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Classificada 4 em 5 estrelas

Excellent shopping experience- however…

Excellent shopping experience- however we were promised a 10% discount on the walking shoes
This was to be within 7days and it has never materialised

4 de março de 2023
Opinião espontânea
logótipo da Blacks - Bromley

Resposta da Blacks - Bromley

Hi Clari,
Thank you for your review.
I am sorry to hear you didn't receive a 10% discount on your order, we would love to look into this for you.
Please drop us an email on customercare@blacks.co.uk with your order number and a brief description of the issue.
Many thanks,
Sarah
Blacks Online Review Team.

Classificada 5 em 5 estrelas

Really good shop for Outdoor basics

Amazing, friendly Customer service , great quality products, good prices👌🏻✨

9 de março de 2023
Opinião espontânea
logótipo da Blacks - Bromley

Resposta da Blacks - Bromley

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Lottie is an amazing worker

Lottie is an amazing worker, super knowledgeable, helpful and nice, she patiently assisted me in finding everything I was looking for and more. Same can be said about the other workers, all very polite and helpful. Good selection within the store and fair prices. Very good experience, thank you Lottie!

9 de março de 2023
Opinião espontânea
logótipo da Blacks - Bromley

Resposta da Blacks - Bromley

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Great help from the staff

Brilliant service from a young lady (red hair, glasses) with picking out a great boot, getting the right colour, and setting up an online order. Definitely needs a pay rise!

4 de março de 2023
Opinião espontânea
logótipo da Blacks - Bromley

Resposta da Blacks - Bromley

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Had exactly what I needed!

I came in to get some new trekking boots as my old ones have seen better days. Forget the name of the chap who served me, but sorted me out exactly what I wanted, had my size in stock and a great price too, and even got some socks at half price with them! Will be back soon for a new backpack!

2 de março de 2023
Opinião espontânea
logótipo da Blacks - Bromley

Resposta da Blacks - Bromley

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Extremely helpful staff who were really…

Extremely helpful staff who were really great.

28 de fevereiro de 2023
Opinião espontânea
logótipo da Blacks - Bromley

Resposta da Blacks - Bromley

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Blacks Customer Care Team

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