Went to pick up my parcels. The email said photo ID but didn't specify any particular type. I presented 2 different photo ID's (NHS & university). The lass & her manager said these were unaccept... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Went to pick up my parcels. The email said photo ID but didn't specify any particular type. I presented 2 different photo ID's (NHS & university). The lass & her manager said these were unaccept... Ver mais
A empresa respondeu
I had a good idea of the make of walking boots that might purchase and was given time to browse and look at the range available. I was then approached by a friendly member of staff who brought me a pa... Ver mais
A empresa respondeu
I HAD EXCELLENT EXPERT CUSTOMER CARE FROM ROBIN. HE KNEW ALL ABOUT THE ITEMS I WAS ENQUIRING ABOUT MEANING I COULD MAKE AN INFORMED CHOICE. I BOUGHT EXTRA ASSOCIATED GOODS BECAUSE I TRUSTED HIS ADVI... Ver mais
We received great customer service and support from the staff when buying some hiking shoes and socks. They were attentive, friendly and helpful. We left feeling really happy with our purchase, and sp... Ver mais
A empresa respondeu
Escrito pela empresa
65 High Street, BR1 1JY, Bromley, Reino Unido
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Had everything I needed! Takes cash. Chris and his colleagues are all incredibly helpful and will endeavour to do what they can to get what you need.

Resposta da Blacks - Bromley
The products were everything I wanted and when I contacted the customer service team about an question I had, they relied promptly and politely.

Resposta da Blacks - Bromley
Excellent customer service and product knowledge.

Resposta da Blacks - Bromley
5 star for promt service, delivery & quality of footwear which I bought....but had to return due to poor fitting....women's shoes are too small....mens too big...

Resposta da Blacks - Bromley
Outstanding customer service and all round pleasant shopping experience. The gent that served me had the thankless task of ordering loads of my summer trip stuff - maps, cookware and (to the dismay of the till) knife set too! He persevered with my order despite his till systems uncooperative mood, and was likeliest the kindest and most helpful person I’ve been served by. Couldn’t be more pleased and thankful!

Resposta da Blacks - Bromley
Great help from Chris & Robin today as always is a pleasure popping in store .Many thanks Stu

Resposta da Blacks - Bromley
Came to buy a backpack for my son for his DofE expedition - the young man that helped us was very knowledgeable and pointed is in the right direction for what we needed without any pressure to buy or upgrade. Other staff in the store also very helpful with useful suggestions on kit. Thanks to the DofE discount - which the staff happily applied when I showed them the school’s emails about the trip, even though I’d forgotten to download the card DofE provides - plus other good discounts in store, we got everything we needed at a very reasonable price. Overall a very positive experience; I’ll come back to this Blacks store again when I need advice on kit, and can happily recommend them to others.

Resposta da Blacks - Bromley
I brought back a pair of shoes I had bought 6 months before with a defect covered under warranty. The staff were very helpful and refunded me straight away. Great service when choosing a new pair, and he pointed out that I could get a discount with my blue light card. Really good experience all around.

Resposta da Blacks - Bromley
Robin was extremely helpful and gave me great advice to help me purchase walking poles and a sleeping bag. He wasn't trying to upsell for no reason and asked why I needed the items to ensure they were suitable for me - thank you!

Resposta da Blacks - Bromley
Excellent service. Helpful, friendly and knowledgable. Special thanks to Kain.

Resposta da Blacks - Bromley
The person that served me was polite and friendly and helpful. Pointed me in the direction of the item I was searching for. And made sure I got the discount that Duke of Edinburgh participants can get when making purchases at Blacks. Both myself and my daughter commented on how nice the member of staff was. It was a happy shopping experience.

Resposta da Blacks - Bromley
I was happy with the service I received from your store.

Resposta da Blacks - Bromley
Friendly and helpful staff dealt with the problem professionally and matter resolved quickly

Resposta da Blacks - Bromley
Great service, really helpful staff. On Good Friday I visited this branch of Blacks to buy some walking boots. I had previously bought some in Blacks in Keswick last September which have turned out to be uncomfortable and totally unsuitable when I tried to wear them in. Not only did the assistant give me helpful advice, when I mentioned about the other boots and asked if there was any way I could return them he went and asked his manager if this was possible. Result was I now have suitable walking boots and Blacks refunded the money on the other boots. Great service, I would highly recommend this shop.

Resposta da Blacks - Bromley
Excellent customer service, with very helpful and knowledgeable staff.

Resposta da Blacks - Bromley
Robin was as always, well mannered, helpful and very knowledgable in his products. A top professional sales staff.

Resposta da Blacks - Bromley
Had a really friendly, quick and helpful interaction with Robin. Was able to help me get what I was after for a bargain!

Resposta da Blacks - Bromley
Great advice from Otis on backpacks. So much choice in the shop - it seems to have everything you need for any outdoor trip or expedition. The only place to go, highly recommended!

Resposta da Blacks - Bromley
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