Blacks - Bromley Opiniões 

430
•
TrustScore: 4.5 em 5

4,6

65 High Street, BR1 1JY Bromley, GB

•

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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 2 em 5 estrelas

Went to pick up my parcels. The email said photo ID but didn't specify any particular type. I presented 2 different photo ID's (NHS & university). The lass & her manager said these were unaccept... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I had a good idea of the make of walking boots that might purchase and was given time to browse and look at the range available. I was then approached by a friendly member of staff who brought me a pa... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I HAD EXCELLENT EXPERT CUSTOMER CARE FROM ROBIN. HE KNEW ALL ABOUT THE ITEMS I WAS ENQUIRING ABOUT MEANING I COULD MAKE AN INFORMED CHOICE. I BOUGHT EXTRA ASSOCIATED GOODS BECAUSE I TRUSTED HIS ADVI... Ver mais

Classificada 5 em 5 estrelas

We received great customer service and support from the staff when buying some hiking shoes and socks. They were attentive, friendly and helpful. We left feeling really happy with our purchase, and sp... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Loja de equipamentos e roupas para actividades ao ar livre
  2. também em
  3. Loja de artigos de corrida
  4. Loja de artigos para acampamento
  5. Loja de calçado
  6. Loja de malas e malas de viagem
  7. Loja de roupa desportiva

Sobre Blacks - Bromley

Escrito pela empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

430 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,6

Todas as opiniões

(430)

3902 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Had everything I needed

Had everything I needed! Takes cash. Chris and his colleagues are all incredibly helpful and will endeavour to do what they can to get what you need.

23 de maio de 2023
Opinião espontânea
logótipo da Blacks - Bromley

Resposta da Blacks - Bromley

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

The products were everything I wanted…

The products were everything I wanted and when I contacted the customer service team about an question I had, they relied promptly and politely.

10 de maio de 2023
logótipo da Blacks - Bromley

Resposta da Blacks - Bromley

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Excellent customer service and product…

Excellent customer service and product knowledge.

20 de maio de 2023
Opinião espontânea
logótipo da Blacks - Bromley

Resposta da Blacks - Bromley

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

5 star for promt service

5 star for promt service, delivery & quality of footwear which I bought....but had to return due to poor fitting....women's shoes are too small....mens too big...

10 de maio de 2023
Opinião espontânea
logótipo da Blacks - Bromley

Resposta da Blacks - Bromley

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Outstanding customer service

Outstanding customer service and all round pleasant shopping experience. The gent that served me had the thankless task of ordering loads of my summer trip stuff - maps, cookware and (to the dismay of the till) knife set too! He persevered with my order despite his till systems uncooperative mood, and was likeliest the kindest and most helpful person I’ve been served by. Couldn’t be more pleased and thankful!

5 de maio de 2023
Opinião espontânea
logótipo da Blacks - Bromley

Resposta da Blacks - Bromley

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Great help from Chris & Robin today as…

Great help from Chris & Robin today as always is a pleasure popping in store .Many thanks Stu

27 de abril de 2023
Opinião espontânea
logótipo da Blacks - Bromley

Resposta da Blacks - Bromley

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Great experience - good advice, products and prices

Came to buy a backpack for my son for his DofE expedition - the young man that helped us was very knowledgeable and pointed is in the right direction for what we needed without any pressure to buy or upgrade. Other staff in the store also very helpful with useful suggestions on kit. Thanks to the DofE discount - which the staff happily applied when I showed them the school’s emails about the trip, even though I’d forgotten to download the card DofE provides - plus other good discounts in store, we got everything we needed at a very reasonable price. Overall a very positive experience; I’ll come back to this Blacks store again when I need advice on kit, and can happily recommend them to others.

22 de abril de 2023
Opinião espontânea
logótipo da Blacks - Bromley

Resposta da Blacks - Bromley

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Great service

I brought back a pair of shoes I had bought 6 months before with a defect covered under warranty. The staff were very helpful and refunded me straight away. Great service when choosing a new pair, and he pointed out that I could get a discount with my blue light card. Really good experience all around.

22 de abril de 2023
Opinião espontânea
logótipo da Blacks - Bromley

Resposta da Blacks - Bromley

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Extremely helpful staff with great advice

Robin was extremely helpful and gave me great advice to help me purchase walking poles and a sleeping bag. He wasn't trying to upsell for no reason and asked why I needed the items to ensure they were suitable for me - thank you!

21 de abril de 2023
Opinião espontânea
logótipo da Blacks - Bromley

Resposta da Blacks - Bromley

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Excellent service

Excellent service. Helpful, friendly and knowledgable. Special thanks to Kain.

20 de abril de 2023
Opinião espontânea
logótipo da Blacks - Bromley

Resposta da Blacks - Bromley

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

The person that served me was polite…

The person that served me was polite and friendly and helpful. Pointed me in the direction of the item I was searching for. And made sure I got the discount that Duke of Edinburgh participants can get when making purchases at Blacks. Both myself and my daughter commented on how nice the member of staff was. It was a happy shopping experience.

15 de abril de 2023
Opinião espontânea
logótipo da Blacks - Bromley

Resposta da Blacks - Bromley

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

I was happy with the service I received…

I was happy with the service I received from your store.

10 de abril de 2023
logótipo da Blacks - Bromley

Resposta da Blacks - Bromley

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Friendly and helpful staff dealt with…

Friendly and helpful staff dealt with the problem professionally and matter resolved quickly

7 de abril de 2023
logótipo da Blacks - Bromley

Resposta da Blacks - Bromley

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Great service

Great service, really helpful staff. On Good Friday I visited this branch of Blacks to buy some walking boots. I had previously bought some in Blacks in Keswick last September which have turned out to be uncomfortable and totally unsuitable when I tried to wear them in. Not only did the assistant give me helpful advice, when I mentioned about the other boots and asked if there was any way I could return them he went and asked his manager if this was possible. Result was I now have suitable walking boots and Blacks refunded the money on the other boots. Great service, I would highly recommend this shop.

7 de abril de 2023
Opinião espontânea
logótipo da Blacks - Bromley

Resposta da Blacks - Bromley

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Excellent customer service

Excellent customer service, with very helpful and knowledgeable staff.

4 de abril de 2023
Opinião espontânea
logótipo da Blacks - Bromley

Resposta da Blacks - Bromley

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Top sales staff Robin

Robin was as always, well mannered, helpful and very knowledgable in his products. A top professional sales staff.

3 de abril de 2023
Opinião espontânea
logótipo da Blacks - Bromley

Resposta da Blacks - Bromley

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Friendly and helpful

Had a really friendly, quick and helpful interaction with Robin. Was able to help me get what I was after for a bargain!

4 de abril de 2023
Opinião espontânea
logótipo da Blacks - Bromley

Resposta da Blacks - Bromley

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Great advice from Otis on backpacks

Great advice from Otis on backpacks. So much choice in the shop - it seems to have everything you need for any outdoor trip or expedition. The only place to go, highly recommended!

29 de março de 2023
Opinião espontânea
logótipo da Blacks - Bromley

Resposta da Blacks - Bromley

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

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