Ordered a rab coat and Northfield.. to which was dumped on my front street which is near a high school and nature park!!!in plain site for everyone to see!to which the parcel has gone missing!!! iv be... Ver mais
A empresa respondeu
Localização
Alterar localização18 Auction Street, Unit SU9, IP33 3FA Bury ST Edmunds, GB
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Leia as opiniões dos outros
Great service from the manager who exchanged a belt without any quibble. I then had great advice from Isaac regarding buying some new walking shoes. Highly recommend this store.
A empresa respondeu
Went back again to Bury to buy walking shoes because the service is always good & there is never any problem with after sales service should you need it. Charlie is your man for shoes & boots, very kn... Ver mais
A empresa respondeu
Lovely sales experience with buying proper hiking walking shoes. Danielle the sales assistant advised in various styles and brands, and was very patient with the whole process which does take time.Ver... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de equipamentos e roupas para actividades ao ar livre
- também em
- Loja de artigos de corrida
- Loja de artigos para acampamento
- Loja de calçado
- Loja de malas e malas de viagem
- Loja de roupa desportiva
Sobre Blacks - Bury St Edmunds
Escrito pela empresa
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Informações de contacto
18 Auction Street, Unit SU9, IP33 3FA, Bury ST Edmunds, Reino Unido
- 01284 339342
4,9
Excelente
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Just bought some Merrill Moab 3 walking…
Just bought some Merrill Moab 3 walking shoes today in the Bury St Edmunds store. I was served by Joe who was very friendly and helpful.
23 de outubro de 2024
Opinião espontânea
Resposta da Blacks - Bury St Edmunds
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Visited this store twice today
Visited this store twice today, was served by a young lady called Holly who was very helpful and knowledgeable about the Rab coat . On the second visit we brought a Rab coat. So well done Holly and thank you for your help today
22 de outubro de 2024
Opinião espontânea
Resposta da Blacks - Bury St Edmunds
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Needed a new waterproof coat and gilet
Needed a new waterproof coat and gilet, Joe and Charlie were very knowledgeable and helpful! I am very pleased with my purchase 😀!
16 de outubro de 2024
Opinião espontânea
Resposta da Blacks - Bury St Edmunds
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Amazing service.
Amazing service.
Charlie was great and a credit to the company.
Give that man a pay rise
20 de outubro de 2024
Opinião espontânea
Resposta da Blacks - Bury St Edmunds
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Blacks Customer Care Team
“Dave” was exceptionally helpful to me…
“Dave” was exceptionally helpful to me while purchasing a pair of trainers he was also very patient, knowledgable with the products available and courteous. A credit to Blacks.
21 de outubro de 2024
Opinião espontânea
Resposta da Blacks - Bury St Edmunds
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Fantastic service
Fantastic service, Charlie was very knowledgeable about walking shoes so much so, we went for one pair and came home with two pairs. Would highly recommend.
21 de outubro de 2024
Opinião espontânea
Resposta da Blacks - Bury St Edmunds
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
Waterproof Walking Shoes
Outstanding professional knowledge and information received from Hollie.
Very pleased with product and service.
21 de outubro de 2024
Opinião espontânea
Resposta da Blacks - Bury St Edmunds
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
I was served by Joe at Bury St Edmunds
I was served by Joe at Bury St Edmunds, His customer relation skills are very good, he had time to answer all my questions on Rab jackets. thanks for all your help Joe.
20 de outubro de 2024
Opinião espontânea
Resposta da Blacks - Bury St Edmunds
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Blacks Customer Care Team
Charlie was very welcoming and directed…
Charlie was very welcoming and directed me to the products I was interested in. He pointed out the various attributes of each make and variant so I could narrow down the choices. I came away with a very nice pair of Merrell walking shoes. Most helpful. Thanks.
1 de outubro de 2024
Opinião espontânea
Resposta da Blacks - Bury St Edmunds
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Great service at Blacks Bury St Edmunds
Popped into Bury St Edmunds today as wanted a TNF Gilet, credit to Joe as he was busy with the shop full, although gave the time and support needed as I couldn’t decided on which Gilet to get!! credit to Blacks as his knowledge for the Business is great, defo be back
19 de outubro de 2024
Opinião espontânea
Resposta da Blacks - Bury St Edmunds
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Blacks Customer Care Team
Resposta da Blacks - Bury St Edmunds
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Hi everyone,
Hi everyone,
I wanted to say thank your all the staff for everything the kindest and friendly I was served by Charlie from bury st Edmunds he was very helpful and all the staff are helpful and kind
Well done guys xxx
16 de outubro de 2024
Opinião espontânea
Resposta da Blacks - Bury St Edmunds
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Joe, Blacks Bury St Edmunds
I visited Blacks today (14/10/24) I usually pop in when I’m in Bury St Edmunds, I’m in the Army and Blacks always have something I need that help me in my work or it’s to replace items that I have used up.
Today again was no exception to the rule as I had popped in to top up on hand warmers and a bar of Kendal mint cake, “I’m a sucker for it really I love the stuff”.
However my experience was made 100% better by the guy who served me (Joe) very polite and very helpful, he explained the deals to me and saved me money!
Not many people have the time to workout what they can save as we all lead busy lives, but Joe was helpful, quick and helped me save money, it also encouraged me to buy a few more hand warmers, can never have enough of those at this time of year.
I would just like to say Thank you Joe for your help and do not worry I’ll be coming back again.
14 de outubro de 2024
Opinião espontânea
Resposta da Blacks - Bury St Edmunds
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Very helpful staff who helped me find…
Very helpful staff who helped me find exactly what I needed. Store was well organised and customer service was Spot on.
14 de outubro de 2024
Opinião espontânea
Resposta da Blacks - Bury St Edmunds
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Charlie the manager is fantastic !
Charlie the manager was absolutely awesome . Was able to answer all questions I had regarding what’s best for me . Would highly recommend shopping in blanks in Bury St Edmunds 10/10 .
13 de outubro de 2024
Opinião espontânea
Resposta da Blacks - Bury St Edmunds
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
Charlie was very helpful
Charlie was very helpful, and his product knowledge was outstanding.
Nothing was too much trouble and he made sure Ihad selected the best boots for me.
Many thanks,
Geoff Patient
11 de outubro de 2024
Opinião espontânea
Resposta da Blacks - Bury St Edmunds
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
very helpful and polite staff
10 de outubro de 2024
Opinião espontânea
Resposta da Blacks - Bury St Edmunds
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Resposta da Blacks - Bury St Edmunds
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Blacks Customer Care Team
Buying walking shoes for my husband
Buying walking shoes for my husband. Had been in all other “outdoor” shops in Bury but received really good service in Blacks. Thank you Hollie.
9 de outubro de 2024
Opinião espontânea
Resposta da Blacks - Bury St Edmunds
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Resposta da Blacks - Bury St Edmunds
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
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