Went back again to Bury to buy walking shoes because the service is always good & there is never any problem with after sales service should you need it. Charlie is your man for shoes & boots, very kn... Ver mais
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Localização
Alterar localização18 Auction Street, Unit SU9, IP33 3FA Bury ST Edmunds, GB
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Leia as opiniões dos outros
Needed a pair of walking shoes and Charlie helped me find exactly what I was after. My second time in this store recently and I've found knowledgable staff and genuine customer service on both occasio... Ver mais
A empresa respondeu
Lovely sales experience with buying proper hiking walking shoes. Danielle the sales assistant advised in various styles and brands, and was very patient with the whole process which does take time.Ver... Ver mais
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Ordered a rab coat and Northfield.. to which was dumped on my front street which is near a high school and nature park!!!in plain site for everyone to see!to which the parcel has gone missing!!! iv be... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de equipamentos e roupas para actividades ao ar livre
- também em
- Loja de artigos de corrida
- Loja de artigos para acampamento
- Loja de calçado
- Loja de malas e malas de viagem
- Loja de roupa desportiva
Sobre Blacks - Bury St Edmunds
Escrito pela empresa
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Informações de contacto
18 Auction Street, Unit SU9, IP33 3FA, Bury ST Edmunds, Reino Unido
- 01284 339342
4,9
Excelente
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Good service
Was approached by a friendly member of staff who was very helpful in getting me a good pair of work boots. Will definitely shop there again. The person who served me was called Dave.
2 de novembro de 2024
Opinião espontânea
Resposta da Blacks - Bury St Edmunds
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
Always fab :)
I've been served by Charlie twice recently and he's been a diamond. Helped me to find what I needed, and made recommendations based on what I was looking for.
5 de novembro de 2024
Opinião espontânea
Resposta da Blacks - Bury St Edmunds
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Walking footwear
The sales guy was brilliant (Joe) at the Bury st Edmunds branch. He had a wealth of knowledge about shoes and boots. I thought I new about footwear but he was excellent. There was a sale on Merrell footwear so I had a great deal
29 de outubro de 2024
Opinião espontânea
Resposta da Blacks - Bury St Edmunds
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Blacks Customer Care Team
Two pleasant and friendly guys (Joe &…
Two pleasant and friendly guys (Joe & Charlie) served me today, they were both very helpful and made my shopping experience very good.
2 de novembro de 2024
Opinião espontânea
Resposta da Blacks - Bury St Edmunds
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
I recently visited the Bury St Edmunds…
I recently visited the Bury St Edmunds store , looking to purchase some walking poles.Neil served me, he was so helpful and gave me useful information.
Thanks Neil.
31 de outubro de 2024
Opinião espontânea
Resposta da Blacks - Bury St Edmunds
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Joe was Great
Joe was very friendly, professional and efficient. Great service!
2 de novembro de 2024
Opinião espontânea
Resposta da Blacks - Bury St Edmunds
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Always really helpful
Always really helpful, charlie helped pick the items I needed
2 de novembro de 2024
Opinião espontânea
Resposta da Blacks - Bury St Edmunds
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
A brilliant service from Joe good deals
A brilliant service from Joe good deals
30 de outubro de 2024
Opinião espontânea
Resposta da Blacks - Bury St Edmunds
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Blacks Customer Care Team
Supporting lots of our front line services.
Staff are always brilliant in this store.
I really appreciate the fact you support our Armed Forces, Blue Light services and our future by discounting for DofE candidates.
The Bury store is always immaculate and some of your price reductions bring outdoor activities to a wider audience. The more time we spend outdoors the better, IMO.
1 de novembro de 2024
Opinião espontânea
Resposta da Blacks - Bury St Edmunds
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Blacks Customer Care Team
Searching for supplies
I went into the store looking for some supplies for a hiking trip. Charlie and Neal were very helpful with helping me find the supplies. One showed me where to look when I entered the store. The other helped me upstairs compare the different equipment. I was very happy with my purchase.
31 de outubro de 2024
Opinião espontânea
Resposta da Blacks - Bury St Edmunds
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
First class service from Joe
Joe helped me choose the right walking boots. Didn’t push me into spending loads of money. Just made sure I had the perfect ones.
He helped me choose a rucksack for my partner. Brilliant customer service.
30 de outubro de 2024
Opinião espontânea
Resposta da Blacks - Bury St Edmunds
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Hiking boot star
Went in to purchase some hiking boots Hollie was helpful and kept us within budget.
29 de outubro de 2024
Opinião espontânea
Resposta da Blacks - Bury St Edmunds
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Had a very nice experience with…
Had a very nice experience with Charlie, who was approachable, polite and not pushy at all. Been shopping in this branch for some time now and the staff is always very friendly. Keep it up like this! Cheers, Janos
28 de outubro de 2024
Opinião espontânea
Resposta da Blacks - Bury St Edmunds
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Resposta da Blacks - Bury St Edmunds
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Excellent shopping experience
Charlie was so helpful to us and found exactly the fleece I was looking for with no rush and no pressure. Saved me spending a frustrating time rifling through the many rails. Altogether a happy experience.
25 de outubro de 2024
Opinião espontânea
Resposta da Blacks - Bury St Edmunds
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Hollie
Hollie, thank you for your help. You are very professional and friendly. ✌🏼
28 de outubro de 2024
Opinião espontânea
Resposta da Blacks - Bury St Edmunds
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Great shop
Great shop, friendly, helpful staff and good selection of outdoor items
27 de outubro de 2024
Opinião espontânea
Resposta da Blacks - Bury St Edmunds
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Blacks Customer Care Team
Great service
Great service from Dave. Understood my needs and a friendly approach to customer service.
25 de outubro de 2024
Opinião espontânea
Resposta da Blacks - Bury St Edmunds
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Friendly,helpful and personable service…
Friendly,helpful and personable service and advice from Joe & Hollie. Thank you
Dave & Jo
23 de outubro de 2024
Opinião espontânea
Resposta da Blacks - Bury St Edmunds
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Just bought some Merrill Moab 3 walking…
Just bought some Merrill Moab 3 walking shoes today in the Bury St Edmunds store. I was served by Joe who was very friendly and helpful.
23 de outubro de 2024
Opinião espontânea
Resposta da Blacks - Bury St Edmunds
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
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