Blacks - Cardiff Opiniões 

Martin is a true star

What a fantastic customer service by this truly exceptional person.

Really great experience today in the Cardiff store. The guy on the door went out of his way to help me find a great pair of gloves that would be good on my bike in cold weather and then the store manager helped me to find a pair of running gloves that were exactly what I was looking for. The level of customer service I received exceeded my expectation and I will certainly be returning for more items. I’d recommend this store 100%. Great service, great quality of items. Perfect.

Goods delivered on time, everything ordered was correct.

Went in today to buy walking boots. Dylan served me. Extremely helpful regarding the footwear and patient while I decided which ones to buy.Very friendly and approachable. Thank you very much would deffo shop again.

Very pleased with our service today from Dylan at Blacks, Cardiff. We went in looking for two pairs of waterproof walking boots. Dylan used his knowledge to explain the different merits of various designs of boot which helped us to select the types that were most suited to our requirements. Dylan has a friendly and approachable manner. One pair that we chose was awaiting delivery instore, but we were able to order these directly from the till, saving us making another journey, and these should be with us within 3-4 days.
Update: delivery arrived in under 24 hours. Very satisfied customer

The most excellent service both instore & online. Great customer service & support.

Bec and Ethan at the Cardiff Bay store were great and a breath of fresh air after the terrible customer service experience I’d had by email with presumably Head Office.
I was expecting to have to leave my boots to be sent off for quality assessment but was instead offered a refund or exchange, so my expectations were exceeded by them at this store. Thank you!

Informative and helpful. Thanks!

Rebecca was knowledgable, friendly and enthusiastic, she helped me get the correct equipment I needed and it was an enjoyable experience overall. Scott was also very friendly in serving me at the till. I recommend these people for top customer service.

Great Selection of clothing, gear and footwear. Greeted by Scott who showed me which boots were appropriate for my hiking trip. He was knowledgeable and patient as I tried on various brands. I was able to use my Blue Light Discount and Hannah was more than happy to apply it for me! I was then thanked by Sam as I left. Great team and will be returning for more items in the future. Thank you all

I went into blacks in Cardiff bay retail park and was approached by a guy called Dan. I was there to pick up a parcel, I had taken a trolley with me as I do not drive, however the parcel was much to big to fit in and to heavy for me to carry. This is where Dan gave exceptional customer service ! I work in retail management myself and was truly amazed at Dan's customer service, he offered to drop my parcel to me as he could see I was stuck on how to get it home and I only live a few minutes away from the retail park but it was so heavy I could not have done it. He was pleasant,kind and helpful and delivered it to me in his lunch hour a credit to your company. Please pass on my thanks to him and to his line manager. One happy customer.

Was waiting at the till for over 10 minutes really bad service & really rude from a blonde younger girl

I returned a pair of boots as they had started leaking, with no hassle at all, I had an instead exchange which was great as I needed them ready for a hiking trip I had planned.

Bec was lovely to deal with, excellent customer service.
Thanks

Becca was fantastic went above and beyond to sort my issue… great customer experience thank you ….

Really great offers available in August with sale prices in effect. Kayleigh was great at helping with sizing options.

Great and informative service by kayleigh.
Thank you

Ethan M has been brilliant when helping with my boats , would recommend!

Luke was fantastic help in the store! Thanks!

Luke was very helpful. Many thanks

Luke was extremely helpful, directed us directly to what we needed and sorted us out within minutes of getting into the shop. Definitely recommend for camping gear and advice.